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When I arrived to the property, they were unable to find my reservation due to their system entering the reservation incorrectly. Mr. Larry (management) did get the issue resolved. The room that was assigned to me was awful. I immediately noticed that it only had one bed (I paid for 2 queen beds). Bedding was filthy with hair and stains all over, the bathroom toiletries were half used, and washcloths/towels needed to be replaced. Ms. Tammy (housekeeping) came to change the sheets and toiletries out, but I still didn't feel comfortable with the room nor was it what i paid for. I appreciate Expedia for quickly resolving the issue and getting me to a more suitable location.
Didnt like anything about it, dirty sheets smoking everywhere, smelly, roaches roaming around, no breakfast, all things they said are there was a lie, not even Wifi
Night staff was respectful and that is all. No front to the dresser drawers, ran out of toilet paper and had to buy some due to it being locked up and only property manager is able to access, no remote to the TV, and saw a roach in the bathroom. I will NEVER stay here again!
Fading facility. All the smoke came into our room and non-smoking area. A bit better than some years ago. Roach in a trash bin in the reception area. A drug dealer or a prostitute on the parking lot waiting for one's friends on and off until 2 am at the parking lot with loud boom music. A black man at the front desk was sleeping and finally wake up. But he did not call even police. No telephone in a room attached to. So every time something happened and hotel guests need something, they have to go to the front desk back and forth.
Verified traveller
Stayed 1 night in Jan 2023
2/10 Terrible
J
3 Jan 2023
J
4/10 Poor
Ann
Travelled with group
23 Dec 2022
We didn't stay there. It was dirty. The front desk person was kind and understanding, especially after he saw the room.
Do not stay here. The rooms are not clean. They do not give refunds after check in but you cannot see the room until after you have checked in!
Delisha
Stayed 1 night in Sep 2022
4/10 Poor
Gail
Business traveller
7 Oct 2022
Liked: Staff & service
Disliked: Cleanliness, amenities
Not sure it is cleaned let alone sanitized between guests. Floors were stained, had hair on them, dead roaches. Bed linens rumpled and not crisp. Mattress soft and saggy; pillows very hard and lumpy, almost impossible to sleep on. No tissues or bars of soap or toiletries left for me. No rolling cart for my luggage. Deep cracks in window glass.
Sorry you feel that way. Usually people try out the product and then have an opinion. I see no reason for your rating. Sorry you couldn't check in because of power outage.
A very nice, friendly and welcoming place to stay.
There was a small problem and they were very good to take care of It right away.
The night person and the morning desk people were so thoughtful, personal and really went the extra mile to make our visit so wonderful.
wanda
Stayed 1 night in Jul 2021
2/10 Terrible
Tanisha
10 Jun 2021
Liked: Cleanliness
Disliked: Room comfort
Unsatisfied guest
I checked in around 10pm from that time until I finally checked out around 4am the people above me were fighting. I called the front desk 3 times and the people in 212 still don’t stop to the point where I had to call county police.
The gentleman at the front desk was very helpful and friendly. Other than that i was very unhappy and a little concerned about the fact that we paid for two rooms for two nights to end up in a room that the smell of smoke gave me a headache when i walked threw the door. Also the room had a tiny tv not what was advertised we had no microwave to even heat up food during our stay. Most concerning of all there was no fire alarm in the room at all which is not okay. We asked about other rooms but was told they were completely booked up. Not happy at all about the stay there and the money paid thinking it would be a clean comfortable stay
The right location for a night to remember. A moment to escape from the outdoors. A warm, quiet and friendly place to unwind.
Verified traveller
Stayed 1 night in Feb 2021
6/10 Okay
Verified traveller
3 Jan 2021
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not Recommend
To enjoy Holiday. Smells cigarette all over reception area and all the hall way around Non-Smoking Area. 53 smoke-free guestrooms?? Seriously?
"Free continental breakfast, free WiFi" is a lie. Bad WiFi connection and most of the time, I could not use it. No Free continental breakfast at all. It was not announced or contacted us before travelling. No notice. Anyone wants to stay hear?
Is was a lot “local” traffic. They were having sex outside my window on first floor in the back of the building. Very interesting! But i went for Six Flags so was a short trip!
This hotel is absolutely disgusting. When we initially walked in there was a red head lady who failed to give her name who was pretty rude. We for in our room and it was absolutely disgusting. The bathtub had what looked like something growing in it and the toilet was separating from the floor. The microwave looked like it had not been cleaned in forever and the fridge had mold from the outside in not to mention I didn’t want my feet to touch that disgusting floor. Not sure what was lingering on one of the pillows but threw it to the side. Went to the restroom in the middle of the night and lo and behold the roaches started scattering when the light was turned on. Also, walking through the hallway you pretty much get a contact high from the marijuana smell coming out of half the rooms. So when checking out the lady that was suppose to be at the front desk was sitting in the chair, we ask her did we need to do anything and she said no just put the key on the desk. Not once did she try to get up. The worst personality I have ever seen. So to other’s the picture of this place is very deceiving, I wouldn’t spend one penny or want anyone else to have to go through this. It’s a disgrace.
This place was literally a biohazard to be in, and has clearly not been cleaned in between customers (or on a regular basis ever) Dried blood in the bathroom. Dried urine on the toilet seat. Hair on the bathtub crusted on by god knows what. Multiple different types of hair between blankets. Mysterious stains on walls, floors, furniture. The hallways reeked of mildew and cigarettes. Also, I’m pretty sure this place functions mainly at a location for a prostitution ring.
The rooms have been renovated but the bathroom needs work.. The lower level smells like a cellar...like it had a water leak in the past. Also has a strong smelling of someone that had pets or been smoking. Overall it is decent property if you are only staying for a night.
Debbie at front desk was very unfriendly. I told the manager. We decided not to stay at the hotel. She is the worse front desk person over 40 years of stayong in hotels.