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Reviews of Hillstone Inn Tulare, Ascend Hotel Collection

3 out of 5
Hillstone Inn Tulare, Ascend Hotel Collection
1183 N Blackstone St, Tulare, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 437 out of 626 reviews" "
Rating 8 - Good. 133 out of 626 reviews" "
Rating 6 - Okay. 32 out of 626 reviews" "
Rating 4 - Poor. 7 out of 626 reviews" "
Rating 2 - Terrible. 17 out of 626 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean Updated space
Stayed 1 night in Apr 2024
Response from Hillstone Inn on 24 Apr 2024
Dear Amanda,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Sandra

Travelled with family
Liked: Property conditions & facilities
Check in was easy,desk clerk nice and friendly
Stayed 1 night in Apr 2024
Response from Hillstone Inn on 21 Apr 2024
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Kim

Travelled with partner
Very clean just as the property management strives for & promotes. Breakfast provides everything you need . Excellent overnight stay, highly recommended! Thank you staff!
Stayed 1 night in Apr 2024
Response from Hillstone Inn on 19 Apr 2024
Hi Kim, Thank you for taking time to share your review and for your nice comment about our rooms, breakfast and service! We do our best to ensure that each guest has a stay that exceeds their expectations. We hope to see you again soon.

10/10 Excellent

Karina, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hillstone Inn on 19 Apr 2024
We appreciate such positive feedback and were happy to read you had a pleasant stay. Looking forward to your return!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the continental breakfast, the upgraded shower, and the centralized location. Staff were helpful, rooms were clean, and the pool area looked tucked away and relaxing.
Stayed 4 nights in Apr 2024
Response from Hillstone Inn on 17 Apr 2024
Hi Kimberly, We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

10/10 Excellent

Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room, quiet and easy access for food options
Stayed 1 night in Apr 2024
Response from Hillstone Inn on 17 Apr 2024
Dear Aurora,We are happy to hear you had a positive experience with us! We look forward to another opportunity to serve you in the future.

8/10 Good

Heather, Napa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and modern. The staff was friendly. Breakfast was included in the price.
Stayed 1 night in Apr 2024
Response from Hillstone Inn on 17 Apr 2024
Dear Heather, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Heather, Napa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, staff is friendly.
Stayed 1 night in Apr 2024
Response from Hillstone Inn on 17 Apr 2024
Dear Heather, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dinner options.
Stayed 1 night in Apr 2024
Response from Hillstone Inn on 17 Apr 2024
Dear Peter,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy smooth check in. The Inn is so cute!
Stayed 1 night in Mar 2024
Response from Hillstone Inn on 2 Apr 2024
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in went smoothly. The room was appointed very nicely. Good value for the money.
Stayed 1 night in Mar 2024
Response from Hillstone Inn on 2 Apr 2024
Thank you for such amazing feedback of our hotel. We do our best to make sure your stay is amazing.

8/10 Good

Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and overall a good experience
Stayed 2 nights in Mar 2024
Response from Hillstone Inn on 25 Mar 2024
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lotion dispenser by the sink was empty and the bathroom exhaust fan was a bit weak. Those were the biggest issues. Everything else was excellent.
Stayed 1 night in Mar 2024
Response from Hillstone Inn on 25 Mar 2024
Thank you very much on your positive feedback and staying at our hotel we are looking forward to seeing you soon.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hillstone Inn on 12 Mar 2024
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Rae

Liked: Cleanliness, staff & service
It was convenient for my travels. Had dinner practically onsite at Apple Annies. Great wait staff and the hotel staff was exceptionally friendly and helpful
Stayed 1 night in Feb 2024
Response from Hillstone Inn on 28 Feb 2024
Hi Rae,It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Savann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy from the sounds of traffic on the busy street that is right in front of the hotel. My TV was unplugged and I couldnt plug it to the outlet right behind it because the TV is mounted in such a way that it is completely blocking the outlet. The smell of the cleaning product used to clean the room lingered and it was so strong that it gave me a headache.
Stayed 1 night in Feb 2024
Response from Hillstone Inn on 28 Feb 2024
Dear Savann,We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from Hillstone Inn on 28 Feb 2024
Hi John, Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

2/10 Terrible

Jaroslaw

Stayed 1 night in Feb 2024
Response from Hillstone Inn on 20 Mar 2024
I do apologize that you had an unpleasant stay. We hope you'll consider us when your back in Tulare. Please feel free to contact me directly so I can ensure your next stay is exceptional.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Hillstone Inn on 25 Feb 2024
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Hillstone Inn on 21 Feb 2024
Dear Juan, Thank you for staying with us and for the wonderful score. We hope to see you again soon.

8/10 Good

Siri

Stayed 1 night in Jan 2024
Response from Hillstone Inn on 20 Mar 2024
We appreciate such positive feedback and were happy to read you had a pleasant stay. Looking forward to your return!

10/10 Excellent

Stephen, Visalia

Business traveller
Liked: Staff & service, property conditions & facilities
Decent beds, great shower, free breakfast like most others. Noisy if people above you.
Stayed 1 night in Jan 2024
Response from Hillstone Inn on 24 Jan 2024
Dear Stepehen,Thank you for the opportunity to host you and for the great score. We hope you choose us again on your next trip to town.

10/10 Excellent

Degenira, Corona

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Hillstone Inn on 17 Jan 2024
Dear Degenira, Thank you for staying with us. We hope you enjoyed your stay, and we won a new loyal customer.

10/10 Excellent

Yua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Overall everything was great but some areas of room does need some dusting but overall service was fast, room was nice, bathroom clean, and king bed was comfortable.
Stayed 1 night in Jan 2024
Response from Hillstone Inn on 17 Jan 2024
Dear Yua,Thank you for choosing us. We appreciate your comments. They help us improve and offer a better service to our clients. We hope you choose us again on your next trip to town.

6/10 Okay

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Loud
The room was not insulated well, as soon as we got in our room there was loud music playing in one of the nearby rooms. We were on the first floor and could here everything from outside.
Stayed 1 night in Jan 2024
Response from Hillstone Inn on 12 Jan 2024
Dear Winnie, We are happy your overall experience was pleasant. However, we want to apologize for the issue which kept it from being perfect. We appreciate you sharing your feedback so that we can continue to improve and deliver the best guest experience possible.

8/10 Good

JUNG YEON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hillstone Inn on 12 Jan 2024
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hillstone Inn on 12 Jan 2024
Dear Stephen, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from Hillstone Inn on 12 Jan 2024
Dear Maria, It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. As new.
Stayed 1 night in Jan 2024
Response from Hillstone Inn on 12 Jan 2024
Hi Jose, Thank you for staying with us. We appreciate your great score. We look forward to seeing you again in the near future.

10/10 Excellent

cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hillstone Inn on 9 Feb 2024
Good morning Cindy, Thank you for choosing us and for taking some of your valuable time to give us a great score. We look forward to see you again on your next visit.

10/10 Excellent

Stanislav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice free breakfast, located next to the outlet mall.
Stayed 2 nights in Dec 2023
Response from Hillstone Inn on 12 Jan 2024
Hi Stanislav, We appreciate you took some of you valuable time to give us a great score. We look forward to seeing you in the future.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hillstone Inn on 12 Jan 2024
Hi Manuel, Thank you for staying with us and for the great score. We look forward to hosting you again.

6/10 Okay

LAY, POMONA

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
There was a cockroach inside the room. Also I paid more to stay at this place because the reviews raved about the breakfast but it turned out to be basic just like any other place. The room also had a sewage smell that I don’t know where it comes from.
Stayed 1 night in Dec 2023
Response from Hillstone Inn on 12 Jan 2024
Dear Lay,We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Les

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hillstone Inn on 12 Jan 2024
Dear Les, Thank you for staying with us. We look forward to hosting you again in the future.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, but the location was lousy. it was clustered in with several other hotels/motels and a coffee shop that made entering and exiting a hassle. I would choose somewhere else in the future. While there were not homeless on site, they were camping out on the outskirts of the rear parking lot, which made me feel uncomfortable about leaving my car over night.
Stayed 3 nights in Dec 2023
Response from Hillstone Inn on 23 Dec 2023
At Hillstone Inn Tulare, we make it our mission to provide hospitality service on the highest level in order to meet the expectations of every one of our valued guests and to ensure that every guest that stays with us will always have an enjoyable, relaxing, restorative, and fresh clean rooms. Also, a friendly, and thoughtful atmosphere. Please know we also have security and night to make sure our guest feels safe.

8/10 Good

WENDY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hillstone Inn on 23 Dec 2023
We are happy your overall experience was pleasant. However, we want to apologize for the issue which kept it from being perfect. We appreciate you sharing your feedback so that we can continue to improve and deliver the best guest experience possible.

10/10 Excellent

Kevin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hillstone Inn on 23 Dec 2023
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hillstone Inn on 23 Dec 2023
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Diana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hillstone Inn on 23 Dec 2023
We are happy your overall experience was pleasant. However, we want to apologize for the issue which kept it from being perfect. We appreciate you sharing your feedback so that we can continue to improve and deliver the best guest experience possible.

6/10 Okay

Stephen, Visalia

Stayed 1 night in Dec 2023
Response from Hillstone Inn on 12 Jan 2024
Dear Stephen, We are disappointed to hear that your stay did not meet your expectations. Please accept our apologies and we hope you will consider staying with us again in the future.

10/10 Excellent

cindy

Liked: Cleanliness, amenities
Stayed 1 night in Oct 2023
Response from Hillstone Inn on 23 Dec 2023
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 Excellent

Selena

Liked: Staff & service, amenities, property conditions & facilities
Staff was very welcoming and answered any questions and concerns I had. Breakfast had a good selection to chose from. Definitely will be staying again
Stayed 1 night in Nov 2023
Response from Hillstone Inn on 23 Dec 2023
We are thrilled your stay was wonderful that you want to comeback. Thank you for the great comments on our staff and breakfast. It's our goal to always make feel our customers like been home.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hillstone Inn on 23 Dec 2023
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

8/10 Good

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd have given Hillstone a 5-star for cleanliness, friendly staff and the very decent breakfast alone! Unfortunately, no bottled water in the room (and the tap is so clorinated) and the fire alarm kept going off because of the steam from the shower ~ at least that's what maintenance decided since it kept happening. FUN!
Stayed 2 nights in Nov 2023
Response from Hillstone Inn on 2 Dec 2023
Dear Marlene,It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Aide Marin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean , good service, good breakfast
Stayed 4 nights in Nov 2023
Response from Hillstone Inn on 2 Dec 2023
Thank you for such amazing feedback of our hotel. We do our best to make sure your stay is amazing.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hillstone Inn on 2 Dec 2023
Dear Maria,Thank you very much on your positive feedback and for staying at our hotel we are looking forward to seeing you soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hillstone Inn on 2 Dec 2023
Dear John,Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Enjoyed our stay. The room was clean. Remodeled and updated. Breakfast was good. Complimentary coffee and hot chocolate at all hours. I would stay there again
Stayed 1 night in Nov 2023
Response from Hillstone Inn on 23 Nov 2023
We are thrilled your stay was wonderful that you want to comeback. Thank you for the great comments on our rooms and about the staff. It's our goal to always make feel our customers like been home.

4/10 Poor

Katherine

Stayed 1 night in Nov 2023
Response from Hillstone Inn on 20 Nov 2023
Dear Katherine,I do apologize that you had an unpleasant stay. We hope you'll consider us when your back in Tulare. Please feel free to contact me directly so I can ensure your next stay is exceptional.

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant overnighter
Our renovated room was modest, but very clean. Had a few noisy neighbors, and some one thought it would be funny to set off the fire alarm at midnight, but I would recommend this property for friendliness of staff, cleanliness, breakfast buffet, price point, and location.
Stayed 1 night in Nov 2023
Response from Hillstone Inn on 15 Nov 2023
Thank you for taking the time to give us your feedback on our hotel. We try our very best as a team to provide our guest a home away from home. We apologize for the couple minutes alarm disturbance, but we are glad it was a false alarm. Thank you for staying with us and we are looking forward to seeing you in the near future.