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Reviews of Four Points by Sheraton Visakhapatnam

5 out of 5
Four Points by Sheraton Visakhapatnam
10-28-3 Uplands; Waltier Main Road, Visakhapatnam, Andhra Pradesh

Reviews

8.0

Very good

Rating 10 - Excellent. 69 out of 148 reviews" "
Rating 8 - Good. 33 out of 148 reviews" "
Rating 6 - Okay. 23 out of 148 reviews" "
Rating 4 - Poor. 13 out of 148 reviews" "
Rating 2 - Terrible. 10 out of 148 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WiFi sucked and the food wasn’t that great except for breakfast. Breakfast was delicious but I wouldn’t recommend eating lunch or dinner here. Other than that. The rooms were nice and clean, and staff was very friendly and polite.
Stayed 3 nights in Mar 2024

10/10 Excellent

Westly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the service was great! Great options for dining. The staff were kind and helpful.
Stayed 5 nights in Mar 2024

6/10 Okay

Karyn

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was safe and comfortable. The food was good. The staff was very attentive. The rooms are spacious and clean, but they need updated. The lamps were broken, fabric worn, curtains with tears, the shade in the shower broke. The bed was comfortable and the sheets and comforter were clean and good quality. I would stay again.
Stayed 3 nights in Jan 2024

4/10 Poor

Swapan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff r untrained. Language issue. Room design is very inconvenient. Where as the room rent is too high. It’s definitely NOT value for money. Location is also interior with no view.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ravikrishna

Stayed 1 night in Dec 2023

4/10 Poor

NIRMAL

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Samir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food quality have to be improved
Stayed 1 night in Oct 2023

10/10 Excellent

srinivas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
F&B is par excellent. Staff are very friendly and hospitality is immaculate.
Stayed 9 nights in Aug 2023

2/10 Terrible

Ram

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
totally zero courtesy and service mindset across the board from manager to restaurant staff. everyone and everything is terrible
Stayed 1 night in Jul 2023

10/10 Excellent

Pavan Kumar

Stayed 2 nights in Jul 2023

8/10 Good

Nalini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel to vizag
The stay was great except few things: 1. Shower gels were not filled before assigning the room 2. Room service served warm coffee 3. No Hair Dryer in the room 4. No early check-in for travelers coming from outside and have nowhere to stay
Stayed 3 nights in Jun 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at a lot of places and this hotel was our favourite. Helpful staff, amazing food, fun entertainment!
Stayed 6 nights in Jun 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were so helpful and welcoming. We would definitely stay again
Stayed 2 nights in Apr 2023

10/10 Excellent

Richard

Stayed 1 night in Mar 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

abhishek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Jeremy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was ok but they messed up my booking. Tried to put me in a room with 2 single beds but my booking said 1 large bed. They charged me for buffet breakfast yet I checked the booking later and it said it was included in the room.

2/10 Terrible

Sadanand

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Horrible experience
Horrible experience!! Missed hospitality this time from your chain of branches. Food taste was not up to mark, when ever some one walk in Food Café (BF) employee ask for Room number four to five times don't know what they verify, During mid night they do DRILL at 2.AM (Fire drill), I was doing walk after dinner in Hotel corridor however some one from back ground they shut light...over all experience was not good at all. i paid 40K. Bad experience. (1/5)
Stayed 4 nights in Sep 2022

10/10 Excellent

Ashish

Stayed 1 night in Aug 2022

10/10 Excellent

Lakshman Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly, and our stay was very enjoyable.
Stayed 3 nights in Aug 2022

8/10 Good

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms were nice but property is a little run down and it needs more maintenance. Staff there were great
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need face lift
Service, food is great. But the hotel needs face lift, looks outdated. Hard to imagine it has a 5-star rating.
Stayed 5 nights in Jul 2022

8/10 Good

Yamini

Stayed 1 night in Jun 2022

10/10 Excellent

Sreedevi, Kendall Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

2/10 Terrible

Tanuja

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have bought the stay including morning breakfast plan but the manager said, he is giving it for free as such he is doing favours. Also he over charged for extra guests. despite of worst condition of the hotel, expected that they would relax bit but just for 1 day, it costed 12k INR, which is insane. I would never take this hotel and will also inform all my NRI vizag friends the same.
Stayed 3 nights in May 2022

6/10 Okay

Koji

Stayed 1 night in May 2022

10/10 Excellent

Vijaya, Stow

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay. Clean, quite, and comfortable. Professional and courteous staff. Had pleasant surprises during the stay.
Stayed 1 night in Apr 2022

10/10 Excellent

YunHo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

nagavara

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Murphy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's perfect
Stayed 2 nights in Jan 2022

10/10 Excellent

MURUGAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property not beach view
Stayed 2 nights in Nov 2021

8/10 Good

rajesh

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2021

10/10 Excellent

ravi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facily can use a facelift, but everything else is great.
Stayed 6 nights in Aug 2021

4/10 Poor

Praveen

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
As soon as we checked in the room we found crushed beer can. It’s disappointing to see the cleanliness of the room. Overall the stay was pleasant.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2021

10/10 Excellent

Srinivas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2020

10/10 Excellent

Sahadev

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay, value for money
Very relaxing & comfortable
Stayed 1 night in Mar 2020

10/10 Excellent

Ram, Seattle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with great staff. Food was amazing and rooms were clean.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality at the hotel was great, every request was fulfilled
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location, super helpful staff.
Stayed 3 nights in Jan 2020
Response from Sriti on 5 Feb 2020
Dear Guest, Greetings! Thank you for taking the time to review your experience at the Four Points By Sheraton Visakhapatnam Hotel and for your appreciation of our overall product and services. Your feedback is very important to us and we are delighted to know that you had a comfortable stay with us. We truly value your continued patronage and look forward to welcoming you very soon. Best Regards

2/10 Terrible

Navneet

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too bad to be Sheraton
Too bad to get called Sheraton and Marriott brand hotel. Unprofessional staff, messy interior, poor room service, bad food, unqualified people on front desk.
Stayed 2 nights in Jan 2020
Response from Sriti on 5 Feb 2020
Dear Navneet, Greetings! Thank you for taking the time to review your experience at the Four Points By Sheraton Visakhapatnam Hotel. We have made a note of your concern and we assure you that we will work on the same to make your next visit more comfortable. We value your continued patronage and look forward to welcoming you very soon. Best Regards

10/10 Excellent

Verified traveller

Stayed 5 nights in Jan 2020
Response from Sriti on 5 Feb 2020
Dear Guest, Greetings! Thank you for taking the time to review your experience at the Four Points By Sheraton Visakhapatnam Hotel and for your appreciation of our overall product and services. Your feedback is very important to us and we are delighted to know that you had a comfortable stay with us. We truly value your continued patronage and look forward to welcoming you very soon. Best Regards

10/10 Excellent

CHANDRASEKHAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very happy and enjoy all the days
Stayed 2 nights in Dec 2019
Response from Sriti on 16 Jan 2020
Dear Chandrasekhar, Greetings! Thank you for taking the time to review your experience at the Four Points By Sheraton Visakhapatnam Hotel and for your appreciation of our overall product and services. Your feedback is very important to us and we are delighted to know that you had a comfortable stay with us. We truly value your continued patronage and look forward to welcoming you very soon. Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FOOD WAS AMAZING , STAFF WAS VERY HELPFUL, MANAGER DILIPSINGH SEKHAWAT VERY HELPFUL, PROVIDED ALL POSSIBLE HELP,
Stayed 2 nights in Dec 2019
Response from Sriti on 16 Jan 2020
Dear Guest, Greetings! Thank you for taking the time to review your experience at the Four Points By Sheraton Visakhapatnam Hotel and for your appreciation of our overall product and services. Your feedback is very important to us and we are delighted to know that you had a comfortable stay with us. We truly value your continued patronage and look forward to welcoming you very soon. Best Regards

4/10 Poor

Ajay

Disliked: Staff & service, property conditions & facilities
Unfriendly staff at check in. Poor temperature control in an extremely humid environment.
Stayed 1 night in Dec 2019
Response from Mantosh Kumar on 14 Dec 2019
Dear Ajay, Greetings! Thank you for taking the time to review your experience at the Four Points By Sheraton Visakhapatnam Hotel. We have made a note of your concern and we assure you that we will work on the same to make your next visit more comfortable. We value your continued patronage and look forward to welcoming you very soon. Best Regards

4/10 Poor

Sukumar, Philadelphia

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Location is great and it's clean. I guess their central AC is not working, the temperature was set so high all the time. They turn off the light in lobby and hallways in the night time like a cheap motel. It was a very unpleasant experience, I wouldn't recommend this property to anyone!
Stayed 2 nights in Nov 2019
Response from Mantosh Kumar on 21 Nov 2019
Dear Mr Sukumar, We would like to convey our heartfelt appreciation to you, for taking the time out for reviewing us with your valuable feedback. And we are immensely sorry for the inconvenience you faced. Rest assured, your grievances have been taken up with the concerned department and they are looking into it right now and pinpointing the cause of the poor service. It is our promise to you, that your next experience with us would be flawless. Every moment like this is an opportunity for us to learn, and we hope that you will give us the honor of hosting you again. Regards Four Points by Sheraton Visakhapatnam

8/10 Good

V R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2019
Response from Sriti on 15 Nov 2019
Dear Guest, Greetings! Thank you for taking the time to review your experience at the Four Points By Sheraton Visakhapatnam Hotel and for your appreciation of our overall product and services. Your feedback is very important to us and we are delighted to know that you had a comfortable stay with us. We truly value your continued patronage and look forward to welcoming you very soon. Best Regards

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The hotel has taken funds out prior to our stay and then taken money out during checking in and then at the end as well. They have charged us 3 times for the same stay and are refusing to refund the amounts taken on the 14th October and 17th October. Please be weary of your dealing with this property, they have not even emailed me the invoice after 5 days and constantly ringing them every day.
Stayed 3 nights in Oct 2019
Response from Mantosh Kumar on 21 Nov 2019
Dear Guest, We would like to convey our heartfelt appreciation to you, for taking the time out for reviewing us with your valuable feedback. And we are immensely sorry for the inconvenience you faced. Rest assured, your grievances have been taken up with the concerned department and they are looking into it right now and pinpointing the cause of the poor service. It is our promise to you, that your next experience with us would be flawless. Every moment like this is an opportunity for us to learn, and we hope that you will give us the honor of hosting you again. Regards Four Points by Sheraton Visakhapatnam

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2019
Response from Sriti M on 15 Oct 2019
Dear Guest, We would like to convey our heartfelt appreciation to you, for taking the time out for reviewing us with your valuable feedback. And we are immensely sorry for the inconvenience you faced. Rest assured, your grievances have been taken up with the concerned department and they are looking into it right now and pinpointing the cause of the poor service. It is our promise to you, that your next experience with us would be flawless. Every moment like this is an opportunity for us to learn, and we hope that you will give us the honor of hosting you again. Regards Four Points by Sheraton Visakhapatnam