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Reviews of Panamericana Hotel O'Higgins

3 out of 5
Panamericana Hotel O'Higgins
Plaza Vergara S/n, Vina del Mar, Valparaiso

Reviews

6.6
Rating 10 - Excellent. 27 out of 169 reviews" "
Rating 8 - Good. 56 out of 169 reviews" "
Rating 6 - Okay. 37 out of 169 reviews" "
Rating 4 - Poor. 31 out of 169 reviews" "
Rating 2 - Terrible. 18 out of 169 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff, good views, excellent location.
Stayed 1 night in Jan 2020

8/10 Good

Tuomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s okay
The room was spacious but outdated
Stayed 1 night in Jan 2020

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was lovely. Extremely helpful staff and great hotel.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Look like a one start property, nothing works properly in the room, stuff ok,good breakfast!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located right in the middle of downtown!!!!area very safe and well illuminated
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great food right in the hotel and decent prices. Good breakfast. Great employees. Loved this place. I would stay again.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Delfina

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2019

6/10 Okay

john

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The best staff!
The lobby was nice the the staff were very helpful. Many of the staff spoke English and they helped us a lot. Unfortunately the hotel is very old and in need of updating. The price was O.K. considering the time of year (News Years), but it's so old and kind of depressing in the room. The location was good. The breakfast was fine. The staff was outstanding.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall good. Great looking lobby but terribly outdated rooms with damaged warped wooden flooring that makes it difficult to open the door. The workers are helpful. Breakfast could be better.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
The sound proofing in the rooms is very poor. You can hear people walking on the hallway. Music from the main floor “events” was playing until 4 am.
Stayed 1 night in Nov 2018

4/10 Poor

andres, santiago, chile

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, not well kept, phone in the room was not working, no A/C, staff pretty average, large property and not kept well. Parking facilities -10 breakfast ok. Need to invest a lot of money in order to convert it in a really nice property. 2 stars
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Historic Hotel Near the Heart of Vina Del Mar
If you're looking for a modern hotel with lots of amenities, this is not the place for you. On the other hand, if you want a clean hotel with a European feel and cool historic vibe close to the heart of Vina, this would be a good choice.
Stayed 2 nights in Jun 2018

6/10 Okay

Heinz, Panama

Liked: Cleanliness, staff & service
The location of this hotel could not be better.
It used to be a stately and prominent hotel, it still is for some folks. the staff was very helpful. But the rooms need updating . Also the heating system is in urgent need to be replaced. Security was great, security staff was always visible.
Stayed 3 nights in Apr 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Nightmarish!
Where to start. Lobby is renovated so it makes you thinks it’s a classic pretty hotel. Once upstairs EVERYTHING is awful. I booked a “superior room” that was supposed to have a king bed. Room had 4 beds scattered around, 2 of them put together to make a king bed. Bed quality was awful, I could feel the springs, blankets are probably from the 50s, so is the rest of the furniture. “Minibar” was broken so warm water and drinks only. I had the bottled water, it was never replaced, yes, they charge you for it. Bathroom was disgusting. Hairs all over, old and moldy faucets, windows, and bathtub. Room floor hasn’t seen a broom or mop in decades. Everything is dirty and very very old, furniture, walls, closet. No climate control (No A/C). It looks like a place you would find in rural-middle-of-nowhere paying 20 dollars. Problem here is they charge 140 USD and up. It is a rip off . STAY AWAY! Look at my pictures if you are hesitant.
Stayed 2 nights in Jan 2018

4/10 Poor

Marta

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stay away from O'Higgins Hotel
Our experience was one , that we rather forget. The room assigned to us was right above a Party Room holding a Prom for Elementary kids. The Celebration was scheduled to last until 3 A.M. full blast. Around 1:30 we couldn't take it anymore and asked the front desk to transfer us which Rafael gratefully agreed. The rooms were far from what anyone expects from a 3 Star Hotel, no Air Conditioning in rooms or hall ways, smelling closets, stained towels, noisy beds and dark hallways. O'Higgins Hotel is in a dying need of a total renovation to a beautiful building and honor the name it bears.
Stayed 3 nights in Dec 2017

6/10 Okay

Jimmy

Disliked: Room comfort
Disappointed.
Big hotel which is loosing it’s gloss. Rooms very dated. In need of TLC. OK breakfast. Poor pool area. We have stayed in much better on a wonderful trip to Chile.
Stayed 2 nights in Nov 2017

6/10 Okay

Stuart

Disliked: Property conditions & facilities
Hotel old fashioned and rooms dated. Front desk service very good as was the breakfast and location ideal.
Stayed 4 nights in Nov 2017

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return to the Era of Old World Graciousness
Love it! Old world charm with enormous hallways and salons on each floor. Fantastic bathrooms, including the lobby. Pool area really nice but could use some TLC. Great employees, the BEST service from all.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great central location, charming staff. It was a great stay. Nice food and a good classic feel. The room and overall ambience of the hotel was lovely and the location of the hotel was close to the central square and bus routes so it was easy to get around and explore the lovely old streets and shops of Vina del Mar. Additionally it was within a very comfortable and pleasant walking distance of the coast.

8/10 Good

Lesley, Brisbane, Australia

Liked: Room comfort
Disliked: Staff & service
Lovely old hotel
I love this hotel - it reminds you of a past time when hotels were not all the same. It is a little rough around the edges, but always an experience. The breakfast is good.

6/10 Okay

s, nzl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very concenieny
Everything good except very bad wifi. The front desk made poor excuses for it. Said to re boot phone etc. the corridors and lobby's were littered with tired athletes trying to find better reception to talk to their all important friends and family. Not acceptable in this modern era where instantaneous contact is expected

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel. Could not wait to leave it

6/10 Okay

Verified traveller

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not the best
Staff was great. The hotel is just old, noisy (under construction and paper thin walls), and lacking amenities. I was there on business and wifi basically didn't work in the room or the designated 3rd floor wifi zone. Location was great- right on plaza close to shopping, beach, casino.

4/10 Poor

Jeff

Liked: Cleanliness
Disliked: Property conditions & facilities

6/10 Okay

Arthur, USA

Disliked: Room comfort
Left after the first nights stay
The WIFI connection in the room was not stable. The beds were rollers beds on a wood floor and slid all over the place when you were on them. The bathroom was small and outdated. I would not choose to stay at this hotel again.

6/10 Okay

Eric, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities
Average Hotel
The front desk was helpful in transferring rooms because most have 2 twin beds, either pushed together or separated. They were able to get me in a king size bed. The hotel wifi is slow at best! During my stay, the occupancy was almost a full house so the older routers could not take the additional load. The bar in the lobby does make a great pisco sour and good food. Morning breakfast includes scrambled eggs, fruit, pastries, meats and cheeses - enough to get the day going. I booked via hotels.com and prepaid which made checkin and checkout smooth. No international transaction issues or additional taxes. Would I stay here again, no. Several other hotel in the area with nicer rooms and services.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Nice Hotel, Kind of old, but has been renovated in the last 10 years. The wi-fi worked well. The beds were small but comfortable. Overall a good stay.

8/10 Good

James, San Diego

Liked: Staff & service
Friendly getaway
Not too bad. Better than expected and good for the price.

10/10 Excellent

yaacov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Eduardo, Santiago, Chile

Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent location, in downtown
The reception is beautiful but the people are lacy. The elevators are extremely old. the rooms are poor and really in bad state. may be they dot invest and make changes during the last 20 years.

4/10 Poor

Adrian, VA

Disliked: Property conditions & facilities, room comfort
A (Bad) Step back in time
This hotel has made effort in the reception area, but the rooms and elevators are all still 1930 vintage. The only heating in the room was a small fan heater that you had to remember to turn on and off. The desk was a small side table. I did get a larger table when i asked. The room furniture was in poor condition. The bathroom (pale lilac) was cracked and there we no sink/bath plugs. The windows had no sound or temperature insulation. The breakfast buffet was poor, and there was no heating in the restaurant. I would not stay there again.

10/10 Excellent

WILLIAMS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I AM ALWAYS CHOOSE HOTEL OHIGGINS IN VINA DEL MAR BECAUSE THEY HAVE A SPECIAL TREATMENT AND VERY DELICATE PERSONNEL TO ATTEND OUR OWN REQUIREMENTS ....THE STAFF ARE INCREDIBLE VERY FRIENDLY AND APPROACH TO US WITH RESPECT AND FRIENDLY ATMOSPHERE

6/10 Okay

Veronica, Canberra

Liked: Cleanliness, staff & service
Not a bad hotel
It's an iconic hotel in Vina so it was nice to stay just because of that. The rooms are spacious and the bed and tv were great; however the bathroom and wardrobe way too small for my liking.

2/10 Terrible

Marius, Waldorf, MD, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this place
O'Higgins hotel was the best hotel in Vina Del Mar 30 years ago, but at this time is completely outdated. Great location, right in downtown, and spacious, big rooms, but in an advanced state of disrepair condition. Almost everything was broken, chipped, stained. Overall was filthy and noisy. Personnel were nice but that was not much they could do to improve the conditions. Hotel needs major remodeling and update. Sorry to say it but it ruined our Vina Del Mar leg. Pay the extra and go stay somewhere else. I'm not a cleanliness freak, but I was affraid to touch anything overthere. I could say that O'Higgins was the worst hotel I have ever stay in my whole life.

2/10 Terrible

Luiza, Rio de Janeiro, Brasil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, Dirty, Terrible Service
The hotel is very very very old, the rooms are big, but extremely dirty (there was sand in my bathroom floor and some green stuff on the bathtub). We reserved a superior room and got a standard one, the staff refused the change our room. The lobby's sofas are torn and old.. Just a terrible experience!

8/10 Good

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Cesar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Mala Experiencia
Muy mala experiencia, llegamos el sábado al checkin a las 15:00, recién nos entregaron la habitación a las 16:30, con mis hijas íbamos a aprovechar la piscina y estaba cerrada por un evento... la habitación sin toallas, las tarjetas las desactivaron a las 11:00 del domingo, primera vez y última en el Hotel, siempre quise conocerlo y ahora solo quiero olvidarlo, me quede sin poder usar la piscina porque el domingo estaba nublado.
Stayed 1 night in Jan 2020

6/10 Okay

Valentina

Liked: Cleanliness
Es un hotel antiguo, que a pesar de que ha tratado de ir mejorando en ciertos aspectos, siento que deberia remodelar un poco la infraestructura, podria hacer estacionamientos para los clientes y no que esten al lado del estero lleno de tierra, la fachada arreglarla y pintarla, y a pesar de que yo me equivoque y pedi habitacion doble, podrian haberme ofrecido una habitacion matrimonial. Desayuno bueno, pero hay mejores. Soy ing en turismo y la cadena de los hoteles panamericana es una excelente cadena hotelera, este hotel esta aun por debajo de los otros hoteles
Stayed 1 night in Dec 2019

8/10 Good

Nelly

Liked: Staff & service
Stayed 1 night in Jan 2020

4/10 Poor

OSCAR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Como perder estrellas en la Hoteleria
Miren, el hotel está en franca decadencia, descuidado y con la estructura muy poco mantenida y menos restaurada. Una lástima y le queda el puro nombre, ni da ni para dos estrellas
Stayed 1 night in Dec 2019

8/10 Good

Pía Gutiérrez silva

Liked: Cleanliness, staff & service, property conditions & facilities
Estadía
En general buena a excepción que en la habitación no contaba con aire acondicionado y la luz del pasillo fuera de la habitación molestaba por debajo de la puerta al dormir hacia ese lado.
Stayed 1 night in Dec 2019
Response from Elisabete Lemos on 31 Dec 2019
Estimada Pia Reciba un cordial saludo, agradecemos sus comentarios que son muy importante para nosotros ya que tiene la finalidad de mejorar nuestros servicios. Respecto a lo mencionado, informamos que las habitaciones de nuestro hotel no cuentan con aire condicionado, y respecto a la luz del pasillo vamos a bajar la intensidad para no causar molestia a nuestros huéspedes. Gracias una vez mas y la esperamos en su próxima visita a Viña del Mar.

4/10 Poor

Jaime

Disliked: Property conditions & facilities
Muy poco acogedor ., los sillones del hall principal de tercera categoría . Muy pobre el alajamiento
Stayed 1 night in Nov 2019

6/10 Okay

Hector

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Oct 2019

10/10 Excellent

Jorge Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención y servicio.
Stayed 2 nights in Oct 2019

8/10 Good

yonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saludos
Primera vez que me quedo en hotel Volveré sin duda , comodidad , gente amable y servicial ,ricos alimentos y desayuno. Pero solicite ayuda , ya que una de mis ruedas del auto estaba sin aire. Solicite ayuda al personal , que cuida estacionamientos y no se me brindó de ningún tipo. A la respuesta que ellos sólo estaban haciendo su trabajo , totalmente válido , pero un poco de empatía no es malo. Sobre todo a horas de la noche , y el estacionamiento queda al lado de un río o estero, donde se encuentra gente haciendo fuego y acampando . Gracias.
Stayed 1 night in Sep 2019

8/10 Good

Elena

Buena ubicación
Estuvo bien. Al hotel le falta un toque de modernización y más cuidados con respecto al baño
Stayed 2 nights in Aug 2019