Narutis is definitely not a five star property. While it was an upscale hotel ten or so years ago, its glory days are definitely over. Poorly maintained facilities, understaffed, no concern for the client, scarce breakfast, stained carpets and couches, no coffee or water in the room, Ikea towels, no regular turn down service, no shower in the room. 15 minute drive to the parking lot that does not show up on the GPS. No valet. Upon arrival waited 20 minutes for check in since the reception was empty. No air conditioning in the common areas. The receptionist later explained that there was just him and one housekeeper at the hotel. Printer at the business center not working.Nobody at the reception to check out at 5am in the morning. Hotel locked. Elevator not working. Eventually the sound of rolling suitcases down the steep stairs woke up a security guy who let us out the door without even a good morning. We went to the parking lot, the gate was closed. Nobody answered the phone. Had to run back, ask to open up the gate. Stressful departure. I could ho on and on. Narutis is a parody of a five star hotel. Will not return.