Indoor pool

Reviews of NARUTIS hotel

5 out of 5
NARUTIS hotel
Pilies St. 24, Vilnius

Reviews

9.0

Wonderful

Rating 10 - Excellent. 473 out of 776 reviews" "
Rating 8 - Good. 236 out of 776 reviews" "
Rating 6 - Okay. 47 out of 776 reviews" "
Rating 4 - Poor. 14 out of 776 reviews" "
Rating 2 - Terrible. 6 out of 776 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

serdar

Liked: Staff & service
Fine
Stayed 3 nights in Feb 2024

10/10 Excellent

Nerijus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful inside !awesome views good breakfast hotel team was friendly ! stay here many times definitely we will back
Stayed 2 nights in Jan 2024

10/10 Excellent

Andriy, Jordan

Stayed 1 night in Jan 2024

10/10 Excellent

Tadas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

MIROSLAW

Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not as good as usual
I have stayed in this Hotel many times, however, this was one of the worst stays. It was not clean as usual,there were hair on the bathroom floor, dust. TV vires handing on the wall and super old not fully functioning curtains. I understand that some rooms are better than others and we were unlucky this time, however, no matter what room you stay in it should always be clean.
Stayed 1 night in Oct 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
it is a charming hotel in a great location with a wonderful breakfast. it is a perfect complement to a stay in vilnius which is a totally charming city.
Stayed 1 night in Sep 2023
Response from Guest service manager on 4 Oct 2023
Dear Jon,We would like to thank you for sharing this positive review following your recent experience at NARUTIS hotel. We were really delighted to welcome you and are already looking forward to your next visit.Warmest regards,NARUTIS hotel

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice staff
Stayed 3 nights in Sep 2023
Response from Guest service manager on 4 Oct 2023
Dear Steven,Thank you for your lovely review. We hope we will have the opportunity to welcome you back in the future, where we will continue to look after you.Best wishes,NARUTIS hotel

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most comfortable bed that I've slept in for a very long time
Stayed 3 nights in Sep 2023
Response from Guest service manager on 8 Sept 2023
Dear Charles,Thank you for your lovely review. It is a pleasure for us to hear that you have slept comfortable.We hope that you will have a chance to return to stay with us in a comfort.Warmest wishes,NARUTIS hotel

10/10 Excellent

Jayen, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property in the center of Vilinius. Great service and breakfast was lovely. Would strongly recommend it
Stayed 3 nights in Aug 2023
Response from Guest service manager on 5 Sept 2023
Dear Jayen,Thank you for your amazing review. We would be more thank happy to see you in not too distant future.Warmest wishes,NARUTIS hotel

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great option in Vilnius.
Stayed 3 nights in Aug 2023
Response from Guest service manager on 5 Sept 2023
Dear Andrea,Thank you for your lovely review. We hope we will have the opportunity to welcome you back in the future.Best wishes,NARUTIS hotel

10/10 Excellent

Oskaras

Stayed 1 night in Aug 2023
Response from Guest service manager on 16 Aug 2023
Dear Oskaras,Thank you for the top mark. We hope to see you very soon at our property.Warmly,NARUTIS hotel

10/10 Excellent

Viviana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es hermoso el hotel, las habitaciones muy de 5 estrellas, la comida y todo está muy cerca, puedes ir caminando a todo lado
Stayed 1 night in Jul 2023
Response from Guest service manager on 16 Aug 2023
Dear Viviana,Thank you for your beautiful words. We will be more than happy to welcome you back in the near future.Regards,NARUTIS hotel

10/10 Excellent

Wendell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Guest service manager on 3 Jul 2023
Dear Wendell,Thank you for the review and staying with us. We would be more than happy to see your return in not too distant future.Regards,NARUTIS hotel

8/10 Good

Clifford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambience, food & location all great! Service was helpful & responsive but could be a bit more warm & friendly.
Stayed 2 nights in Jun 2023
Response from NARUTIS hotel on 21 Jun 2023
Dear guest, thank You for sharing your review. We are happy to hear that You enjoyed the location and our services. We hope to welcome You again

10/10 Excellent

Richard, Bloomfield Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in old town. Everything is walkable. Lovely rooms and very good breakfast buffet.
Stayed 1 night in Jun 2023
Response from NARUTIS hotel on 12 Jun 2023
Thank You for your kind review.

8/10 Good

JJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Guest service manager on 4 Apr 2023
Dear Valued Guest,We would like to thank you for your feedback. We will be more than happy to welcome you back at our hotel in the future.Sincerely,NARUTIS hotel

10/10 Excellent

Andreas Benes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection. Great location. Amazing kitchen and the old town charm. Staff is wonderful and very educated.
Response from Guest service manager on 23 Jan 2023
Dear Andreas,Thank you for your lovely review. We will be more than happy to welcome you back in the future.Warmest wishes,NARUTIS hotel

6/10 Okay

Tracy

Liked: Cleanliness, property conditions & facilities, room comfort
Not happy
Room cold when spoke to reception heating off due to energy crisis brought us up the last oil filled heater, which was fine, but wouldn’t of it they didn’t have any less. Enquired about using the spa again closed with same reason, asked why we hadn’t been told, said it was on website. I booked hotel in February and feel we should of been informed. I paid for a deluxe room with spa access, so asked if the room rate would be reduced accordingly, they said they couldn’t do that, offered us late checkout instead, not satisfactory. I had specifically chosen the hotel due to the spa
Stayed 3 nights in Oct 2022

4/10 Poor

Heriyandri S

Stayed 4 nights in Sep 2022

10/10 Excellent

Irena

Stayed 1 night in Sep 2022

10/10 Excellent

Alexander

Stayed 1 night in Jul 2022

10/10 Excellent

Robert, Celigny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very friendly and helpful staff.
Stayed 1 night in May 2022

10/10 Excellent

Amir

Stayed 4 nights in May 2022

10/10 Excellent

Martin, Ottawa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week at the Narutis in April. We loved it! Awesome staff, great location, excellent breakfast included, hotel has lots of character. Well done to all the staff!
Stayed 7 nights in Apr 2022

6/10 Okay

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
A Nice Victorian features hotel with lots of nice pictures around and lots of mirrors I would recommend it for adults only a lovely Spa area not very big on my visit the steam room was not working which was a big disappointment also the water features was not working or water Jets, lovely nice lounge and bar area to relax in if you want quite and peaceful to read a good book. My room was very comfortable TV Wi-Fi etc and a lovely bathroom. But no water or coffee on the day I arrived only alcohol and snacks in the minibar which are chargeable to the room if used. Morning breakfast a variety of Continental and conditional breakfast on offer very clean and well presented. Location of hotel is perfect as in the middle of Old Town and lots of nice restaurants and things to see. Definitely would come back again.
Stayed 9 nights in Jan 2022

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Jeffery

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location
This hotel is in a great location to explore the old town of Vilnius. The hotel was nice but a little dated.
Stayed 5 nights in Oct 2021

4/10 Poor

Ewelina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
AC in the room did not work / room was very steamy and hot - could not sleep .
Stayed 1 night in Aug 2021
Response from Mantas Valma, NARUTIS hotel on 17 Aug 2021
Dear Ewelina, thank You for taking the time to review Your stay. Please accept our apologies regarding the AC, however, please note that we were not made aware of this issue. We would have been more than happy to change Your room, as technical issues, unfortunately, do happen sometimes.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Stayed in one of the suited. It was lovely. The spa is an added bonus. Highly recommended
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Narutis is definitely not a five star property. While it was an upscale hotel ten or so years ago, its glory days are definitely over. Poorly maintained facilities, understaffed, no concern for the client, scarce breakfast, stained carpets and couches, no coffee or water in the room, Ikea towels, no regular turn down service, no shower in the room. 15 minute drive to the parking lot that does not show up on the GPS. No valet. Upon arrival waited 20 minutes for check in since the reception was empty. No air conditioning in the common areas. The receptionist later explained that there was just him and one housekeeper at the hotel. Printer at the business center not working.Nobody at the reception to check out at 5am in the morning. Hotel locked. Elevator not working. Eventually the sound of rolling suitcases down the steep stairs woke up a security guy who let us out the door without even a good morning. We went to the parking lot, the gate was closed. Nobody answered the phone. Had to run back, ask to open up the gate. Stressful departure. I could ho on and on. Narutis is a parody of a five star hotel. Will not return.
Stayed 1 night in Jul 2021

8/10 Good

Luca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OVERPRICED and NOT 5-stars at all
OVERPRICED with a very low service and the rooms is FAR from 5 stars hotel. More than that the floor in the bathroom were supposed to be heated but they were NOT and it was extremely COLD in the room. Breakfast is ok but again we are talking about price/quality metric so it is far from what you actually pay for. i DO not recommend.
Stayed 2 nights in Nov 2019
Response from Mantas Valma, guest service manager on 19 Dec 2019
Dear guest, thank You for taking the time leave a comment. Please allow us to clarify that all our rooms have independent heating, so temperature in the room can be adjusted as per You needs, we would have been happy to help with this if we knew that You had some issues with heating.

10/10 Excellent

Lenore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a Hotel with a Perfect Location
The Narutis Hotel was truly a gem of a hotel. It was the favorite of our hotels throughout our 2 week trip. We absolutely loved our stay. It was luxurious, fancy, quaint, and special. My father wants to revisit Lithuania again just to stay at that hotel. We selected the Family Room option with 1 king bed and 1 sofa bed. My parents had a standard room with a queen bed. The rate included free breakfast, free WiFi, and free parking. My parents’ room no. 224 had a wood ceiling and a adorable little cubby area with a small table and two chairs with a gorgeous drape behind it. Our room no. 313 had two large windows facing the Vilnius University with a couch. Both rooms were decorated beautifully. They were so fancy and lovely. Our room had a chandelier. The beds and pillows were extremely comfortable. The room was spacious and grand. Everything was immaculate. It was spectacular. The hotel provided a pack n play for our baby, which made traveling with a baby a breeze. My parents enjoyed dinner at the hotel. They said it was their favorite meal of the trip. We enjoyed the buffet breakfast in the special cellar room. It was unique and fun. My son loved just being downstairs in the cellar. The Hotel was only a 5 minute walk from the Palace of the Grand Dukes of Lithuania, 5 minutes from the Cathedral Square, 4 minutes from St. Anne's Church, 11 minute walk from the Bastion of Vilnius City Wall, and 15 minute walk to the Gates of Dawn. The location was perfect. We hope to return.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019

8/10 Good

Olegs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located right on the city centre, the staf was extremely friendly and helpful, the room was excellent.
Stayed 2 nights in Oct 2019

8/10 Good

W Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location with classic design room
As claimed 5 star hotel, No kettle / coffee machine provided in the room. Need to take hot water at restaurant. Basically, need to pay all drinks except tap water in the room.
Stayed 4 nights in Oct 2019

8/10 Good

Trent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in heart of Vilnius
Great location near the center of old town Vilnius, steps from many bars and restaurants. Great breakfast service in a very unique "cave" basement area. Beautiful multi-story atrium in the main lobby. The hotel's bar/restaurant was very expensive, out of line with other nearby options. I recommend the hotel wholeheartedly, but I cannot suggest eating or drinking there.
Stayed 3 nights in Oct 2019

10/10 Excellent

Irit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful art deco style hotel
The Hotel is located within the old town. It’s an older hotel in a classic style and with a quirky charme, but well maintained. It’s one of the best hotels in Vilnius. Rooms are spacious and nicely furnished, but many of them not offering much of a view from the rooms. All staff are friendly and take time to explain things and listen to your requests and help with reservations etc The breakfast had plenty of choice which includes various cereals,fruit,meats, scrambled eggs, sausages,bacon and tomatoes with cheese on them. You could ask for fried eggs made to order from the waiter. We enjoyed our stay and the hotel is ideally situated in the middle of the old town. Thank you to all the staff for a lovely welcome to your beautiful hotel.
Stayed 3 nights in Oct 2019
Response from Narutis Hotel on 25 Oct 2019
Dear Guest, We appreciate that you have taken the time to share your experience at Narutis Hotel. We are pleased to read that you enjoyed your stay and our friendly staff, our breakfast, and renovated rooms . On behalf of the entire Narutsi Hotel hotel team, we would like to thank you for your stay and look forward to welcome you back again in the near future. Best Wishes,

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location, superb hotel accommodations
Stayed 2 nights in Oct 2019
Response from Narutis Hotel on 25 Oct 2019
Thank you !

10/10 Excellent

JK, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very comfortable beds, clean and quiet while in walking distance from major points of interest Breakfast is the best in town, love it
Stayed 2 nights in Oct 2019
Response from Narutis Hotel on 11 Oct 2019
Dear, Thank you for leaving a comment. We look forward to welcome you back at Narutis Hotel. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would recommend
The hotel was clean and comfortable and the lobby is beautiful. It is conveniently located in the center of Old Town. The staff were very helpful.
Stayed 2 nights in Sep 2019
Response from Narutis Hotel on 9 Oct 2019
Dear, Thank you for taking time to review your stay at „Narutis“ hotel.Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back at our Hotel.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Dated rooms, broken a/c and poor service
Our room had windows facing into the interior of the hotel. The lights inside are kept on all night and the curtains are not lined well therefore the room is not dark at night. Apart from this, we couldn’t sleep due to the very old air con machine that was broken and every 20-30 minutes would make a very loud banging noise which would make you jump out of your sleep. When reporting this to the receptionist, she was not apologetic and said ‘but it works and cools the room’. On checkout, the 10% discount voucher wasn’t applied to our 100 EUR bar bill because it should have been presented at the time. Fair enough, but then after checking out I realised they charged an additional 6 EUR to my card because apparently one box of chips wasn’t accounted for! Very poor service.
Stayed 2 nights in Aug 2019
Response from Mantas Valma, guest service manager on 18 Sept 2019
Dear guest, thank You for taking the time to share Your experience. Please accept our apologies regarding the noise from AC. We will do our best to double-check room curtains as well, as this problem has never been raised before. Please also allow us to remind, that as our guests are informed during check-in , the discount for restaurant services is applied if and when guests present discount card in the restaurant. Unfortunately in this case You neither presented it in restaurant, nor mentioned it during check-out. We hope You enjoyed beautifull Vilnius in the autumn and these small issues did not affect Your visit too much

10/10 Excellent

Robert, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant well managed hotel with excellent location.
Stayed 4 nights in Sep 2019
Response from Narutis Hotel on 7 Oct 2019
We are happy to know that you enjoyed your stay and our location!

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Narutis hotel on 7 Oct 2019
Thank you!

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I complained at time of visit on several matters and they sent u a note that they had addressed the matters directly with me. They had not.
Stayed 2 nights in Jul 2019