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Reviews of Hotel Cyrus

2 out of 5
Hotel Cyrus
Laxenburger Straße 14, Vienna, Vienna

Reviews

4.8
Rating 10 - Excellent. 7 out of 197 reviews" "
Rating 8 - Good. 37 out of 197 reviews" "
Rating 6 - Okay. 49 out of 197 reviews" "
Rating 4 - Poor. 40 out of 197 reviews" "
Rating 2 - Terrible. 64 out of 197 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

4.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ,worst,worst
Are you making a joke of me?I never,but never will make another reservation on your site.I wrote a letter to you sbout what happened,but you didn't care,I will advice all my friends not to travel with you.

4/10 Poor

Sherry, Wisconsin

Disliked: Cleanliness, property conditions & facilities, room comfort
Under renovation or should be
I booked this because it was close to a subway station and I would not need to change trains to get to my meeting for the week. I wanted something inexpensive because I would only be in the room to sleep. The room was very hot and the radiators could not be controlled. The window was easy to open. The window was well insulating and it blocked most of the traffic noise at night. There was no room service, but I probably could have asked for more toilet paper. It was an interesting place to stay in Vienna. There are inexpensive shops and restaurants by the U-bahn station. I would stay there again to save money for the opera, but likely not for four nights.
Stayed 4 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Isis Prison In Vienna
I've traveled the world and have seen some bad accommodations, but this was truly scary. The minute I checked in I tried calling Expedia and waited for 45 minutes until I gave up. So, I doubt they will allow this to post. The area is really, really, really scary. Checkin area dirty and smelly, filthy, no English. Hallways under construction, exposed everything, no light in hallway, used phone light to find room. Bad smell everywhere. Shoes were sticking to room floor, room hadn't been cleaned well, exposed electrical wiring, fleas in bed, itching all night, took them with me on the rest of my trip, entire room falling apart and dirty everywhere. Again, I can't imagine Expedia allowing this review. The price was $77, which was criminal.
Stayed 1 night in Sep 2017

4/10 Poor

Stefan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grease hole
One of the dirtiest hotels I've ever stayed in, and I've stayed in some greasy hotels.
Stayed 1 night in Sep 2017

2/10 Terrible

Al, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Awful
The first room we got put in the door handle came off as we opened the door, there was no head on the shower, or working light in the bathroom for that matter. We complained and got put in a different room. The second room was slightly better but still very grotty. The shower would only be either unbearably boiling hot or unbearably freezing cold, with no middle ground, making washing quite a difficult task. The room had drawers with cigarette ash and butts left in, despite there being no smoking signs both in the room and hallway. It seemed that the rooms dont ever get properly cleaned. From the strong smell of smoke seeping into our room at night and also along the hallways during the day it seems that many of the guests were smoking in their rooms. Including marijuana smoke at before 10am when we were checking out. Even if you're on a budget, you can find far better cheap alternatives than this. The staff were not helpful, the rooms were awful and the fellow guests all seemed as if they were permanent residents not people visiting Vienna.
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
totally will not recommend this hotel, very far from what int he hotel description, room is very dirty, no lock, when we reach the hotel they fixing the room door lock but still they never fix properly, don't feel safe and secure, the location is quite ok can walk to the nearest train station, the toilet is very dirty looks like nver clean for long not comfortable to use, no aircon and no electrifan inside the room, definitely will not recommend, although its quite cheap but still not worth it.
Stayed 1 night in Aug 2017

2/10 Terrible

Norcsikorgo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in my life
We wanted to check in this hotel at 11pm. The receptionist said they are full. I gave my printed reservartion to him and I said I already paid the room. He said they haven't got any empty room. He wanted to give my money back. I said I want my room. The staff were not nice and helpful at all. The receptionist said we need to wait 20 mins, because he need to clean a room. We waited an hour for the room. My boyfriend used the public toilet and the toilet seat MISSED! In our room we hadn't toilet paper and towels. Finally I got 1 towel for two of us. The bathroom looked awful. Hairs everywhere. The sink wasn't cleaned. The floor wasn't hoovered and cleaned. I took pictures about the corridor. I do NOT recommend this hotel for anyone at all!
corridor
corridor
Stayed 2 nights in Jul 2017

2/10 Terrible

Leo Gomez, Costa Rica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here for any reason.
The hotel is terrible. Humed. I was given a smokers room. There was no hot water. Was not even given a towel. When I complained the reception guy said that "people steal towels". Worst night ever. Do not stay here.

2/10 Terrible

Harold

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck
Room was dirty, tv didn't work, wifi not avilable in room, several lights out, including the elevator. Way too expensive for quality of room. Didn't expect the Ritz,but did expect it to be clean and orderly. Recommendation to others - Avoid!

2/10 Terrible

Shiela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfactory.
1. It's not automatic that they will give you a towel. 2. Seems that the room was cleaned a year ago. 3. First floor is near a busy noisy street so it's hard to sleep.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never more
First night - no towels, had to ask at reception. Strong tobacco smell. Big room with many beds, one of the windows can not be locked. Cool and noisy night. Asked for change. Were promised "the best room at the hotel". Tiny room with the same strong tobacco smell. Dirty bathroom, lamp in the corridor absent. In the morning - no hot water. No breakfast. We had four nights reservation, but could not stand more then two. Found that the name of the hotel had changed, it is now not only "Cyrus"", but "Bagdad-Cyrus". Well, if you are heavy smoking Bagdad inhabitant - you may like it. It is not really WIENNA hotel any more...

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible room, please honestly change the name of this place from a hotel. Do not deceive people please. Really terrible.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful awful awful
This probably th worst hotel I have ever seen and it has been reported to the local tourist authority in Vienna.

4/10 Poor

Verified traveller

Disliked: Room comfort
Cable TV is with Deutch channels. WIFI in Rooms is not available.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Kedar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience
I would never recommend family to stay here. The place looks shady although the receptionist was pleasant something abt the place is not right. There was also police there when we visited. We were given a hostel kind of room which we did not know about. In the freezing cold of austria this room did not have heater and we almost freeze in the night after paying $100 for one night!! This should not be for more than $45. The room is not clean and bathroom not usable.The doors does not have latch so we did not feel safe in the night.so all n all its a hostel and not a hotel. Families should stay away from this hostel.

4/10 Poor

Salem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I used to stay in this hotel for most of my trips to Vienna. This time was different, it was not as usual . I was told that the management has changed. changed to the worse. No breakfast any more, services is not as it was , rooms condition not as usual, wifi not good , TV not clear with less stations. the only thing good left for this hotel is its location.

2/10 Terrible

Rola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient as very cheap
Bad experience especially about the cleanliness as room facilities and bathroom are awfull dirty from long time

2/10 Terrible

Franci

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean hotel
For sure not again in this hotel.

4/10 Poor

Dor and May, SCOTLAND

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Happy Squalor Dwellers? You'll Feel at Home!
I have already emailed Expedia AT LENGTH about Hotel Cyrus so do not wish to use my valuable home time in long repetition. I added our review of the hotel to our KLM experience, which was, as always very favourable. You can use all or any part of that earlier posting. It is all valid!!

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

4/10 Poor

Ashim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap but shabby room
The place was cheap, but unclean, with broken furniture, the room was full of flies, and the bed was uncomfortable with an ancient mattress. The TV didn't work either.

8/10 Good

David, Hooper, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable Hotel
Enjoyed my stay and is close to the Metro system. The only thing this Hotel could use is in room air conditioning.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Nice hotel next to Keplerplatz (nice location)
Close to city center and metro stations. Unfortunately the cleanliness of the room was terrible. For a few days and given the low price, it could be recommended.

6/10 Okay

Becky, Surrey

Liked: Room comfort
Nice room, conflicting information.
My booking assured my room was secure. When I arrived in was put in a large room as no singles were left. I was told I would need to swap back over tomorrow but no details of a time. Whilst checking in there were a group on young men in reception, one of which tried to talk to me. He asked the man at reception serving me was my room for one person or two. This is found very disconcerting. I awoke at 8.30am to banging at my door. When I answered it no one was there. At 11.30am whilst I was getting ready, loud banging at the door again. I answer to a woman who looked like a member of the cleaning staff. She was talking in a language I did my understanding with a pen and paper in her hand. When I told her I didn't understand she spoke again but in German. I understood the words "reception" and "geld" meaning money. I told her I paid in advance. I had also given the man on reception when booking in a copy of this paperwork but at no time did he log anything. Once I was ready I went to reception. I spoke with different man. He said I would need to come back in one hour to change rooms. the time was 12.30 and this was starting to waste my day. When I arrived back at 1.30pm another man was at reception. He was very helpful. He said the only other rooms available were not singles so no point in moving me for one night. He was also there when I left the next day. This hotel is 10-15 mins walk from Vienna Hauptbahnhof station depending on your pace.

2/10 Terrible

Radovan, Calgary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run away from this hotel!!Don't stay in this hotel
I got to the hotel with my family and got room that was disgusting, dirty, moldy. Blankets were not changed from previous night. Had to go to different hotel. They promised to send refund to Hotels.com but never did and declined any requests for refund. Don't stay in this hotel. This the worst experience I ever had in any hotels in my life.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was in poor condition with broken shower and cupboards. There was hair around the room and stains on walls and ceilings. Although advertised as non smoking it most definitely was smoking which was foul and you could not get away from the smell as it came through the vents from other rooms.

4/10 Poor

Mohamed, Cairo, Egypt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed three nights in the hotels. My stay is comfortable. But the lost many important things like internal telephone and fridge and lamp.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly rooms. 2 double bedrooms for our group given on 2 floors. Weird staff. Only positive is proximity from main train station.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birg cyrus vienna
crazy staff , lack of maintenance

4/10 Poor

Jeffery, MZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run away!
This place is in serious need of in upgrade! Whole hotel reaks of cigarette smoke. Every room, even though they claim they are nonsmoking, has an ash tray. Smoke comes into your room through the ventilation system. Breakfast is an absolute joke.This place is on a very busy main road near the central station and has lots of traffic noise and people yelling in the street during the night. Rooms are very stark, no fans or a/c, coffee maker, hair drier, nothing. Toilet is ina closet, literally! And the shower is another closet, too small to even dry off or get changed. Hot water heater in room kept coming on as other rooms used the water. Not much chance os sleeping comfortably here.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Good train and metro accesibility!
Convenient for the train station and the metro...not a very nice area, but near to the metro to take you into the Old City Center for touring. The price was very good, but this was not luxury living!

6/10 Okay

Vanessa, Kingston, Jamaica

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Convenient railway hotel, low price.
This is a very convenient hotel for the main central train station in Vienna, but is in a rather working class area of town. The hotel staff were friendly, but it seemed to be an apartment converted into a hotel so the room we had was rather strangely arranged. The bathroom was very small, but the water pressure and heater worked well. This I definitely not luxury, but was easily accessible by train and four simple stops away from the old town and all the sites you want to see in Vienna.

2/10 Terrible

Crispsnaffler, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definately the poorer end of town
Hotel check in was good. Strange hotel though, very odd layout, bathroom and toilet were in corridor. The area the hotel is located in is close to the main railway station (when it is open), but area didn't feel very safe at all

10/10 Excellent

Mike, Phoenix, AZ, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Close to Metro
Since you pretty much need to use the metro in Vienna no matter where you stay, this place was perfect. Just two blocks from the nearest station. Everything was clean and the staff friendly. Card access 24 hours. One of the best prices as well for 4 people.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Transient, London

Disliked: Room comfort
Fine accommodation for the price
This hotel is very basic but it's also very cheap so I had no complaints other than it was a little bit hot but that was just the weather at the time.

8/10 Good

Verified traveller

Liked: Room comfort
Large space and close to the railway line
It was a pleasant surprise - very spacious rooms at a very affordable price. And in very close proximity to the railway station.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to city centre

8/10 Good

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Basic but nice

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities

6/10 Okay

Seppo, Finland - Tampere

Disliked: Cleanliness, room comfort
Birg-Cyrus far from the center of the city
I know that hotel was cheap, very cheap and the quality equals the price. This hotel is ok if you just want to sleep, not spend your time. Biggest negative thing was that room were not very clean - it was quite dirty, but beds and sheets were clean.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We used the room very little as we were there to sight see. It was clean and wonderful for our needs. Very plain but very comfortable. Would definitely stay again. Would recommend it to others.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy, run down, not cheap, Dutch toilets.
Very noisy from traffic. Rooms very old and shabby. Breakfast not included in price, parking not included in price. Staff were friendly. Close to Metro and 2 stops to Center. Dutch style toilets - I hate them.

6/10 Okay

Dissapointed, Georgia

Liked: Staff & service
Disliked: Property conditions & facilities
Not fancy and very basic, but it worths the price
If you come to Vienna by bus to Sudbanhof Station, the hotel is walking distance. Near affordable restaurants and shops in Favoriten Strasse. But not fancy, room is just clean and very basic. Hallways and entrance needs a renewal, not AC, but even in summer, you would not need that in Vienna. They offer a good breakfast for EUR 4, that is very convenient for Vienna prices.