Interior entrance

Reviews of Karmeliter Flats

3 out of 5
Karmeliter Flats
Grosse Schiffgasse 9, Vienna, Vienna

Reviews

7.6

Good

Rating 10 - Excellent. 49 out of 214 reviews" "
Rating 8 - Good. 96 out of 214 reviews" "
Rating 6 - Okay. 43 out of 214 reviews" "
Rating 4 - Poor. 17 out of 214 reviews" "
Rating 2 - Terrible. 9 out of 214 reviews" "

7.6/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Victor Ciprian

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Good location, easy to access, clear instructions. The flat is in poor condition; they have ants in it (traps are in place - PS used coffee is better). The beds and pillows are the best quality and there could be more things in the cupboard, such as salt, oil etc. Good option for a cheap price.
Stayed 3 nights in Mar 2024
Response from Martin on 14 Mar 2024
Dear Victor, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the location, accessibility, and clear instructions provided.We apologize for any inconvenience caused by the presence of ants during your stay. Rest assured that we take this matter seriously, and traps have been set to address the issue. We will also explore alternative methods, including your suggestion regarding coffee, to improve our approach.Your feedback regarding the beds and pillows is much appreciated, and we're glad to hear that you found them to be of high quality. We will certainly take your suggestion into consideration regarding the items in the cupboard to enhance the overall experience for our guests.We're pleased to hear that you found our accommodation to be a good option at an affordable price. We strive to provide value for money while maintaining quality standards.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future.Best regards,Martin

8/10 Good

Elena, Richmond Hill

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Location was great! About 10 min from downtown. Not clean: dusty floors and all shelves; moldy bathroom. Bedsheets where clean. Some stuff were broken and response from Property manager took around 12 hours. We asked about extended check out - never got answer for that. If you are ok to have close location to downtown and sleep in dirty room it’s ur ur perfect choice!
Stayed 2 nights in Aug 2022

2/10 Terrible

Hani, Doha

Travelled with group
Disliked: Cleanliness, amenities
It doesn’t look like the pictures! It is dirty and ugly
Stayed 3 nights in Dec 2019
Response from Martin on 25 Dec 2019
Dear Hani, thank you for your feedback. I am sorry hearing that you was not satisfy with our apartment. It would helps us if you can send us a closer description via e-mail to info@checkvienna.com. We try our best to improve the service and a constructive feedback is more then welcome. Best Regards Martin

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent locationand full equipped
Stayed 2 nights in Dec 2019
Response from checkVIENNA on 16 Dec 2019
Hello from Vienna, thank you for your feedback. We appreciate that you liked your stay and our service. We hope to host you anytime soon! Best regards, checkVIENNA

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a good location, close to the centre e to the public transports. The access is easy and very clearly stated from the owners.
Stayed 4 nights in Sep 2019

8/10 Good

Michael

Liked: Room comfort
Disliked: Property conditions & facilities
The placement is very good
The placement is very good! Mattress was very comfortable! We ordered Deluxe Apartment but that wasn’t exactly deluxe: Air conditioner works only as a FAN !!! There wasn't washer in apartment as was promised by booking information
Stayed 6 nights in Jun 2019
Response from etx-ViennaStarApartmentsMA on 31 Jul 2019
Dear Michael, thank you for your review! We are happy that you like the apartment. Regarding the air conditioner - please note that we have a 24/7 phone hotline and our technicans work everyday. The washing machine room is inside the building in the cellar, there you have 3 washing machines and dryers. Best regards, checkVIENNA-team

8/10 Good

dario

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2018
Response from your checkVIENNA Team on 25 Oct 2018
thank you for your feedback!

4/10 Poor

PREETI

Disliked: Staff & service, room comfort
Not a place I would recommend
We had a late check in so no one was available to help It was humid and hot and there was no air conditioning or fan. Also they mention washer dryer but there is only a washer in isolated basement which is a little scary no dryer(what meant was drying rack) They promised to bring fans which never came !! They one bedroom with sofa bed has poor layout and is not comfortable We tried to switch accommodation but with a group of 14 people it was not feasible they refused to refund even if we checked out. The elevator is not for people with claustrophobia.
Stayed 3 nights in Jun 2018

10/10 Excellent

Ashvini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good, decent, clean, self service apartment
Basic clean small self contained apartment. perfect for business travel. near river and lots of local pubs and restaurants.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the city centre but awful!
Really awful. The apartment was dusty, the beds were lumpy, the curtains and blinds did not keep the light out and worse of all the W.C. smelt bad and we couldn't get rid of the smell. We checked out early because we couldn't stand the place.
Stayed 14 nights in Jan 2018

8/10 Good

MikeR, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Area, very European Appartment
Nice area, short walk to city center. Compact European Apartment. Flexible staff. Bedding and Pillows European style, but a fan was available as no thermostat visible. More directions on welcome introduction for non-European travelers on trash sorting rules, dumpster locations, etc. would be helpful.
Stayed 7 nights in Mar 2018

10/10 Excellent

leonor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent location with good facilities. About 15 mins walking to the city center or 2 mins to the closest metro. Good stay. Seamless check in and out.
Stayed 3 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hidden "Fee"
The apartment was okay but we got charged for "extra persons" in our room after putting 4 persons in search criteria. Those fees should have been in the quoted price of 4 persons! Deceitful!!!
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jul 2017

10/10 Excellent

Jerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 4 nights in May 2017

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Common washing machine for building
We stayed at the apartments at Grosse Schiffgasse. It is a very central location with many tourist spots walking distance and rest are very well connected by metro. The apartment is very comfortable with facilities like a small kitchen with a fridge and microwave. Couple of suggestions from my experience are: 1. Please keep a vacuum cleaner in the apartment. We were there for 6 nights and the room can get very very dusty. Since there is no cleaning service during your stay maintaining a clean flat becomes a challenge. 2. Please do make clear that there is no individual washing machine in each apartment. Apart from lift breaking down for the last two days of our stay (we were on the 6th floor , phew!) we had a very comfortable stay. I would definitely recommend considering an apartment instead of a hotel if you are staying for a few days.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and will stay here again
The location is really great, close to the underground, close to Karmelrmarkt which has lots of cafe's and restaurants to choose from, the area is also very quiet and safe. This is not a serviced apartment therefore it will not be cleaned the whole time you are there, stay here if you don't mind this. I like the convenience of having a kitchen as we like to have milk, eggs and juices stored in the refrigerator. We brought our own tea, sugar, coffee and a few dishwasher pods and laundry pods. The only inconvenience we had was due to being a weekend and Easter holiday, tissue paper and trash bags were not replenished right away, they should have already stored these necessities for the duration of our stay (8 days) and not to have us request these via email.

6/10 Okay

Verified traveller

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern+character, good value, local market/cafes
A little off the 'tourist' route, but all the better for it. Short walk into the city center. Very modern building and interior decor. Door entry access worked really well, 24hr reception is via telephone and they were very helpful and answered straight away when we lost our access codes. wifi was down for our 2 night stay, but they sent an engineer over immediately to fix.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was as advertised. Walking distance from old Vienna.

8/10 Good

Adrian, Santa Barbara, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent price and location
Place is good for price and easy to check in with key box. It is in safe area and some restaurants right down the street with canal near by. Negatives are the washer and apparently no dryer or no access. Also, there is a $34 dollar cleaning fee for when after you leave.

2/10 Terrible

John, Dublin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doubt I would do it again
Nov air conditioning in room so too hot, even with windows open. Bed uneven. Did not look like photo on Web. Wifi was good.

8/10 Good

Nirvana, Toronto

Liked: Cleanliness, room comfort
Disliked: Staff & service
The room we stayed in was clean when we got there. They let us know that there would be no cleaning service which was fine, but we did have a laundry room in the basement that we were allowed to use. The only problem was that it was really hard to close the balcony door. So some nights were a little cold(since it was October) bc we could not shut it closed all the way. There were more than enough pots, pans, utensils and other appliances in the kitchen for us to use to cook with. Overall we liked the place. It was nice and cheap and close enough to walk anywhere in downtown Vienna. I would definitely come back again.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Phil, British Columbia, Canada

Liked: Cleanliness
Disliked: Staff & service
Nice apartment fairly close to town.
I was supposed to meet the staff at a pre-arranged time; however, no one was there so I had to call them about arrival procedures. They told me I should have received an email with all the codes, but I never did. We got stuck twice in the elevator as the door would not open when reaching the floor, thus having go force the door open.

8/10 Good

paul, toronto

Liked: Cleanliness, property conditions & facilities, room comfort
family comfort in Vienna
Stayed with 2 adults and 2 kids Plenty of room to move around. Very comfortable was only there a few nites but could have easily spent over a week. Good location also betwèen prater park and city center.

6/10 Okay

Baktash, Toronto, Canada

Good apartment
Getaway weekend

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent location and very clean.
We really enjoyed our stay here, the location is close to theach main part of town. We had a lady come to the door and demand money from us for our stay, however we had already paid. She didn't speak any English so it was hard to explain that we had paid online and it took several phone calls to Expedia and to Checkvienna to sort the situation out which had come down to a miscommunication. I would stay here again however.

8/10 Good

AS, Iceland

Liked: Cleanliness, room comfort
nice close to city center
Nice room Room no.12 was not very big for 3 persons because one had to sleep on the sofa. The sofa was not very comfortable to sit in so the only sitting were the kitchen chairs or the bed

8/10 Good

km long island , long Island ny

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient to downtown
20 minute walk to Stephansplatz clean apartment all appliances work lighting could be better

8/10 Good

JayFromUK, Reading, UK

Overall good
it's overall a good value-for-money apartment. The 35 EUR charges for the cleaning was not very visible when I booked the apartment. It was too much for a day long booking.

8/10 Good

Laura, New York

Liked: Cleanliness, staff & service, room comfort
Studio apartment close to the city center
Stayed 3 nights. Location is good, close to the public transportation. Apartment has basic amenities, clean. We used the kitchen to prepare basic food.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kay, Japan

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, service is...
The hotel is well located, easy access from the airport by bus and walking distance from the old town. The staff was helpful on our luggage as they let us leave our luggage after we checked out. However, when we arrived at the apartment, we found out that there is no toilet paper or tea towel in the kitchen. When we asked the staff who came next morning to collect the cleaning fee, she said they are out of the stock and will bring it next day which is the day we check out. So I have to say they do try to help you but need to be more attentive.

8/10 Good

Unfrequent traveler, USA

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Good deal
The apartment does not have any room service during your stay. The bathroom was not very convenient. But the location and the price compensated for everything else.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Art, Toronto

Liked: Cleanliness
Disliked: Staff & service, room comfort
The apartment isn't really like the writeup. It is one room with a little alcove for the bed -- so to get up you have to crawl over the other person. There is no conveniences at all -- one roll of toilet paper etc. The deco is best described as 'early Ikea'!! The cleaning and laundry fee which are hidden in the small print are excessive. Overall a bad experience -- not sure why Hotel.com even offers it.

6/10 Okay

sb, india

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good clean room, but lacks services
The rooms were good and clean, the place had been cleaned before our arrival. However, you need to ensure that if you are getting there in the evening (after 7 pm for example), all shops are closed and you will find it difficult to get any provisions for food. The cleaning charges and charges for towels, etc is high and skewed the cost of the stay for us.

8/10 Good

Rich, UK

Liked: Cleanliness
Good apartment for the price
The apartment is in a good condition and is excellent value for the price. I had a single bed which was larger than a normal single. The bathroom was clean and modern. Some of the communal areas and also the hallway etc look a bit tired with marks on the walls etc but overall it is certainly a good value (high end budget) apartment. I had no issues with checking in and being left to wait as per other reviewers. My only complaint would be the was only one v.large saucepan in the kitchen, it was not practical to use this to cook breakfast items or heat up food so in the end I didn't use the kitchen at all, which is a shame as I was there for a week. The neighbourhood is nice, I recommend checking out the market opposite for places to eat. Its probably a 10min walk to Schwedenplatz from the apartment for the main U1 and U3 lines and trams.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
very good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant apartment
We found this apartment to be comfortable and convient to family living near-by. It was also close to the subway station and a market to get fresh fruits, vegetables and a bakery . It was very clean and the beds were comfortable. It also was on a nice and quiet street to make sleeping at night pleasant. However the weather was quite warm while we were there and it would have been nice to have a fan available since there was no air-conditioning. Also the table provided to have our breakfast at was very small for 3 people. And there was virtually no counter space on which to prepare a meal. However we would still recommend this apartment.

4/10 Poor

Angelica, London, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not expect this from an Austrian hotel.
I thought that I would spend a nice time in an apartment hotel in Vienna, as the general reputation of Austrian hotels is excellent. The stated amount of 10 Euro on late arrival is wrong, as it is now 15 Euro. Right on our arrival we already had to pay the fee of 47 Euro for cleaning and towels. This was not mentioned like that in the hotel description. According to my understanding that fee was due at the end of our stay. So, we were short 10 Euro on arrival and paid this the next evening. We did not get any receipt for this payment. We were only supplied with one tiny frying pan for cooking and asked for a pot the next day. There are two washing machines. One is for the guests. The guest washing machine could only be opened with a spoon. We came home very late most of the time and I reported the fault twice. After more than one week I found someone who organised a repair and then I found that washing machine broken again shortly after. The apartment was not very clean. The bed had the worst mattress I have ever seen in my life. It had a big dried blood stain and several cuts. So we thought we could turn it on the other side. But that side was even more disgusting. It had dried urine all over. It was very hot during our stay, almost every day around 30 degrees and more. There was no fan to make the heat in the room more bearable. Also, there were two power cuts with no light in the corridor and the lift not functioning. I will definitely not choose this place again.
Would anyone like to sleep on this?

6/10 Okay

Claudia

Disliked: Property conditions & facilities
in need of maintainance!
The hotel is in a nice location and the room as such was at one stage adequately equipped. However, when we were there, the kitchen section in particular needed repair and renovation: burned cable on kettle, missing pots, hole in work surface. My inlaws stayed in another room and their kettle plug was fitting so badly that they needed to hold ot while boiling. Also their DVD player was broken.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
lovely...
Random 80's building in amongst some lovely ones. Nice quiet area, but a 5 minute walk into the centre, great location. Very awkward not having a reception, especially as we'd left some money in the room when we left and had to call and wait to be let back in. but nevertheless, it was sorted. Great little apartment, cute. Would definitely recommend

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment Review
I was quite satisfied with the apartment and service. The people were very professional and helpful. I would recommend this apartment to anyone who is looking for quality and a great location. Regards, JH

6/10 Okay

Julian, Yorkshire, United Kingdom

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good value once we got in!
The apartment was well situated for central Vienna and the area was fine. It was clean and had everything we needed except enough towels (and we were not going to pay the exhorbitant cost of hiring more). It would have been nice if we had not had to wait 45 minutes to get in, despite having arranged arrival time as requested, because the person who was supposed to let us in had gone out and someone had to come from the other side of Vienna to take our cleaning and linen money and give us keys. Luckily there was another group with the same problem so we kept each other company. There is no service as such - once they have your money you are on your own! It did not spoil the holiday though and we loved Vienna.