Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, cots/infant beds
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Reviews of Travel Inn And Suites

2.5 out of 5
Travel Inn And Suites
14998 7th St, Victorville, CA

Reviews

4.4
Rating 10 - Excellent. 10 out of 188 reviews" "
Rating 8 - Good. 23 out of 188 reviews" "
Rating 6 - Okay. 32 out of 188 reviews" "
Rating 4 - Poor. 36 out of 188 reviews" "
Rating 2 - Terrible. 87 out of 188 reviews" "

5.4/10

Cleanliness

4.8/10

Staff & service

2.8/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

tim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I I found a Suboxone package inside my coffee maker. People roaming around outside outside construction on the pool till 10 o’clock on Sunday night. Could not get sleep. Dirty. Worn out noisy. Do not go at all cost!!!
Stayed 1 night in Jan 2024

2/10 Terrible

Kevin

Stayed 3 nights in Jan 2024

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Two bulbs were out in bathroom, no toilet paper very very hard pillows. In a very, very horrible mattress. I woke up in so much pain today, but the lady that checked me in at night was really nice.
Stayed 1 night in Dec 2023

6/10 Okay

Pedro

Business traveller
Disliked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Waneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly staff
Was a great stop over on our trip
Stayed 1 night in Nov 2023
Response from sarah on 11 Nov 2023
Thank you so much for choosing us !

6/10 Okay

Nelson

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Housekeeping was super friendly but the downtown ghettoness of Victorville was a bit to process. I was out multiple times to my car that night and still got jacked for it.
Stayed 1 night in Aug 2023

10/10 Excellent

Sandra

Stayed 1 night in Aug 2023

2/10 Terrible

CJ

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever, I booked a reservation thru Expedia while on the road after driving all day and when I got there less than 5 minutes later it was in an extremely shady area of town with all the doors to the rooms leading to the parking lot where 2 crackheads were circling the parking lot staring at my car. When I told the attendant that I booked two rooms thru Expedia they literally had to wait for the reservation to come thru then I asked the attendant for rooms side by side because I have kids with me they told me they didn’t have any and that the two rooms would be on separate floors, I told them I couldn’t have my kids on a separate floor and that I needed a refund so they told me to call Expedia for that. I left to find another place to stay for the night and called Expedia to get a refund, once on the phone with Expedia I was informed that the property owners were denying my refund stating they had the proper accommodations for me and my family which they definitely did not. I’ve had to call my bank and dispute the charges because these greedy people think they can just rip off travelers for hundreds of dollars whenever they feel like it. This is the worst place I’ve ever attempted to stay at, and would not recommend it to anyone
Stayed 1 night in Jul 2023

8/10 Good

KATHY M

Stayed 1 night in Jul 2023

2/10 Terrible

Hany

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of bed bugs . Unsafe area . Rude staff .
Stayed 2 nights in Jul 2023

2/10 Terrible

Hany

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Refrain from booking this property . I stayed a night there and they don’t have a lot of bed bugs ! I had another reservation for 3 more nights and I have to cancel it because I could not sleep because of the bed bugs ! They are refusing the refund too !! The area is completely unsafe
Stayed 1 night in Jul 2023
Response from Sarah on 18 Jul 2023
Guest never even checked in and is upset because we can’t refund them for no show . It’s really sad that people write false reviews because they can’t cancel a reservation

6/10 Okay

Warren

Stayed 1 night in Jul 2023

2/10 Terrible

angelica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Richard L Voelkl

Disliked: Cleanliness, property conditions & facilities
Dirty, first room toilet did work, second room smelled like smoke in a nonsmoking room. When I arrived 5 police cars were there, I asked if I’m gonna be safe here. Several homeless hanging around, and I’m pretty sure there are prostitution going on at this facility.
Stayed 1 night in Jun 2023

6/10 Okay

Cheryl

Stayed 1 night in May 2023

4/10 Poor

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The Dragon at the Gates
At check in I was cross-examined by an older gentleman who seemed not too glad to see me. I had already paid the room rate, a rate he seemed unpleasantly surprised with. It took nearly half an hour to check in. But the room itself was charming and comfortable.
Stayed 1 night in Mar 2023

4/10 Poor

Laysifer

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They take a $150 hold, which is completely normal, since I travel alot I’m use to this concept but they told me at check out I’d receive the $150 back. Since it was a Sunday I figured it might take an extra day or two to reverse so I didn’t fret too much over it. After Tuesday came I gave them a call and they explained it’ll take 3-5 business days. It’s been 7 business days now and I gave them another call for them to give me a run around “call back tomorrow, I don’t know why it didn’t reverse”. They aren’t very helpful or apologetic, I almost feel like they’re trying to play me and take my money. I have never experienced this much difficulty staying anywhere getting my deposit back when i left the room in perfect condition, i literally only slept there a told me 8 hours maybe because i was actually down in So Cal for work. I won’t be staying here again and I hope I get my deposit back or I’ll be contacting my bank and lawyer.
Response from Sarah on 11 Jan 2023
It takes your bank processing time. We have no interest in keeping your deposit we tried calling your cell phone unfortunately your voice message says to send a text. We cannot do this from a landline. We have provided the refund now it is up to your credit card company to give that refund to you. We don’t have any interest in keeping funds that don’t belong to us. Thank you so much for keeping the room clean appreciate it

6/10 Okay

Aldo

2/10 Terrible

Jeremy

Business traveller
Disliked: Staff & service
The Property would not honor the reservation I made on Travelocity and check in. So I basically lost the money that was spent.
Stayed 1 night in Oct 2022
Response from Ashley on 1 Nov 2022
You haven’t lost the money You will see the refund between 5-7 days If you have any questions pls respond back here

8/10 Good

Anthony

Stayed 1 night in Oct 2022

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

John

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly. The room was clean but it was just horrible. The furniture had nothing but dings and chips all over it. The drapery smelled. The pool was half under some sort of construction but not the kind where they're actually making progress. There were what looked like bullet holes in the wall and there definitely was a prostitute hanging around the property. Just trying to remove the nightmare from my head.
Stayed 3 nights in Oct 2022

2/10 Terrible

cesar Penalosa

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
Property managers are Horrible, not welcoming, I felt discriminated and shooed away like we are not human beings. Never ever going back or book on this place again even if its the last hotel on earth.
Stayed 1 night in Sep 2022

2/10 Terrible

Ismael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just one word TERRIBLE
Stayed 1 night in Sep 2022

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place does not honor the expedia room reservations so the property or expedia takes your money but you dont get a room. Talked to an agent afterwards about my situation but all that kead to was to booking another room and not getting a refund for this place. Overall it was a terrible experience.
Stayed 1 night in Aug 2022

6/10 Okay

Gayle

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Reasonable rate.
Stayed 1 night in Apr 2022

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owners were very rude, and kept my deposit
Stayed 1 night in Jan 2022

2/10 Terrible

Adelina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't stay cause the guy who was attending was unrespecful, I had a reservation and he says he didn't work with hotels.Com but fortunately hotels.com costumer service helped me quickly and efficiently 😚
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Ok stay but won't be back
The room was cozy but not as pictured. It was outdated. Seemed like they were working on renovations, using cheap labor. The bathroom was remodeled, tile floors and up the walls. But then there were nails in the wall where pictures may have been previously. Curved shower rod was not installed correctly. Like someone didn't understand the concept and placed the rod up too high which caused the curtain to just fall open. The tub groaned and we quickly got out worried that the shower was going to crumble beneath us, we were on the 2nd floor. No toilet paper holder in the bathroom. I got the whole roll wet on the sink cuz the water pressure was too hard. Broken drywall around the window in the bathroom. It was cute that the room had a small walk-in closet but there was no rod or hangers to hang anything. The bedding was clean but that type of old outdated stiff comforter and one sheet. Mattress protector but no fitted sheet. Carpet in the room was clean. Refrigerator in the room was nice, but in an awkward spot right outside of the bathroom and was plugged into the outlet in the bathroom which meant we couldn't close the bathroom door. The microwave was in the cabinet, we didn't use it. The chair at the desk was covered in stains and was the only thing in the room that was simply gross! The TV worked. The bed was comfortable enough. Not a Queen... maybe a Full/Double. The location didn't seem too bad. Diners and fast food down the street. People living long-term in the motel.
Stayed 1 night in Jan 2022

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis
Nice and quiet. Very relaxing.
Stayed 2 nights in Jan 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Restless sleep
For $140 not worth the night.. it also states free breakfast, not available…. Sirens all night
Stayed 1 night in Oct 2021

2/10 Terrible

Gloria

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
CUSTOMER service Sucked
Stayed 1 night in Sep 2021

2/10 Terrible

Stephanie

Disliked: Staff & service
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE SERVICE!! They did not have the rooms that I reserve and pay in advance !! :(
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t have my reservations. I had to locate a different place on my own since I still have not been able to get ahold of anyone at Travelocity to get my money back or get help to locate another hotel for the weekend!
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was disgusting. Didn’t stay there. Charged the full amount anyway. Never even went in the room.
Stayed 1 night in Mar 2021

6/10 Okay

Krystle

Travelled with family
Liked: Room comfort
They suck and kept my deposit
Stayed 1 night in Mar 2021

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible scam truly dissapointing
Stayed 2 nights in Jan 2021
Response from Sarah on 2 Feb 2021
Pls come for Refund if you aren’t satisfied

2/10 Terrible

Harold

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Snow caused accidents blocking interstate 15 so we were forced to make a reservation in Victorville, when we got to this place there were six other people there in line and they claimed to have no available rooms except one that had a leak. They couldn’t find anyone’s reservation supposedly. We noticed they did find a place to keep a family with two kids who were yelling at them for around half an hour making all of us wait out in the freezing cold. after we finally left, all the hotels were sold out Except this hotel kept claiming it had a room available even after they said they didn’t have one. The owners seemed to be gypsies. I would never go here again.
Stayed 1 night in Dec 2020

2/10 Terrible

Kevin

Disliked: Cleanliness
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The place is not well-kept. Furniture was old. Room was gross.
Stayed 1 night in Sep 2020

2/10 Terrible

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No rooms available after I paid 150 dollars and still haven’t got my money back from hotels.com even after the property agreed to return my money
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2020

6/10 Okay

Rodney

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

4/10 Poor

Melissa

Disliked: Cleanliness, property conditions & facilities, room comfort
no recommendations here
it was very dirty and unsanitary . will not ever stay here again. very unhealthy
Stayed 2 nights in Nov 2019

4/10 Poor

Patron, Riverside

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This place was very run down. Passable if all other places in town are booked... but barely. Questionable environment, dilapidated building, non-existent amenities, dirty, broken down furniture, light fixtures that don't function, bathroom door handle falling off... really one thing after another.
Stayed 2 nights in Jan 2020