Awful stay at this hotel, after paying over £200 a night, I was appalled at the lack of organisation and care given towards checking in and checking out, noone was at the hotel when we arrived as it was past 7pm, so we were told to ring the bell, of course the bell was out of order, so we then had to call a number. Using our phones cost us a fortune to call but what else could we do? So phoned this number and the receptionist said he would be there to check us in within 10 minutes, so we stayed put. 10 minutes came and we had a phonecall, to only tell us to walk to his hotel to be checked in as he could not move from his hotel. This was a stressful ordeal from travelling all day, spending about one hour trying to find the original hotel to then have to now go on another hunt in the maze of venice streets to find another hotel, after telling the man this he said there is nothing he can do and we must travel to his hotel if we want to be checked in, after what should have only been a five minute walk, but noone having directions for us to follow, we finally arrived at the other hotel 30 minutes later. Finally being checked in and walked back by a lovely night porter to our hotel we were finally in! At the end to check out we waited at a locked door for over 1hr, with other annoyed couples, we had no choice but to leave our keys at an empty door, other than this venice was amazing! just stay ANYWHERE ELSE! hotels.com you should be ashamed to advertise this hotel!!