Superior Room, Sea View | View from room

Reviews of Hotel Petit Palais

4 out of 5
Hotel Petit Palais
Via Lungomare Marconi, 54, Venice, VE

Reviews

8.4

Very good

Rating 10 - Excellent. 294 out of 756 reviews" "
Rating 8 - Good. 325 out of 756 reviews" "
Rating 6 - Okay. 92 out of 756 reviews" "
Rating 4 - Poor. 27 out of 756 reviews" "
Rating 2 - Terrible. 18 out of 756 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely and beach was great.
Stayed 5 nights in Sep 2023

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We trid to upgrade the room to include a balcony. We were only able to get the upgraded room for 3 of the 4 nights. Tbe other night we got a handycap room, but at a surcharge of 180 euros over the basic room price. The room was not co venient and not nearly worth the extra cost.
Stayed 4 nights in Sep 2023

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent.
Stayed 3 nights in Sep 2023

10/10 Excellent

Sergey

Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2023

10/10 Excellent

Oxana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jun 2023

10/10 Excellent

Ariane

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Large room and, bathroom with a spacious shower. My only suggestion would be to add a dresser with drawers (or equivalent space) to put away clothes for clients who are staying more than a night or two and like to unpack.
Stayed 5 nights in May 2023

10/10 Excellent

Alphonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Matthew A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great accommodations. Would come back the next time I’m in Lido.
Stayed 3 nights in Apr 2023

6/10 Okay

Elixir

Travelled with partner
Liked: Cleanliness, staff & service
The room was pretty much as the pictures presented The minibar had only water (the menu was bigger) No slippers or bathrobes (you would expect that at 4 stars) The WORST PART is that we came in October and the nights were pretty cold and there was no heat. the staff was great though

10/10 Excellent

Adolf

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
G Very good hotel next to nice beach
Stayed 2 nights in Oct 2022

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 1 night in Oct 2022

10/10 Excellent

Juan

Stayed 1 night in Sep 2022

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The hotel was in a perfect location! Right on the beach. The staff was friendly, the breakfast was delicious and we will definitely stay at this hotel when we turn to Venice.
Stayed 3 nights in Jul 2022
Response from The Management on 8 Jul 2022
Dear Guest, Thank you very much for your review. Your satisfaction is our best reward. Thank you for choosing us! Warm regards

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from The Management on 8 Jul 2022
Dear Guest, Thank you very much for your review. Your satisfaction is our best reward. Thank you for choosing us!

10/10 Excellent

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location on lido, right on the beach, 5 min walk to bus. Large room, decent air conditioning. Very nice staff.
Stayed 1 night in May 2022
Response from Front Office Team on 8 Jul 2022
Dear Guest, Thank you very much for your review. Your satisfaction is our best reward. Thank you for choosing us! Warm regards from all the Staff

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location,
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
X
Stayed 4 nights in Jul 2021

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from The Management on 14 Jul 2021
Dear Guest, Thank you very much for your review. We are glad to know that you enjoyed your stay in our hotel. Your satisfaction is our best reward. Thank you for choosing Petit Palais! Kindest regards from all our Staff.

6/10 Okay

Rachel, Derbyshire

Travelled with partner
Liked: Cleanliness, staff & service
The staff were very attentive and helpful The bar was closed and air conditioning not very effective
Stayed 3 nights in Sep 2020

4/10 Poor

Alain, Milan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. First room booked did not correspond at all to our expectations. Little tiny and no sea view. 2. In second room allocated, we had to interrupt the ait condinioning which was leaking. 3. Third room was nice but staff tried at check-out to apply an extra cost for upgrade, despite the inconvenience we had on first day. 4. Unlike publicized on website, the hotel doesn't have a private beach.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Guerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms very clean and spacious. Outside areas poor and scruffy. Breakfast poor, scrambled eggs and boiled eggs old, toaster machine a danger and cereal not very nice.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff Service was excellent. Very nice breakfast
Stayed 2 nights in Oct 2019

8/10 Good

CJ, Pennsylvania

Liked: Staff & service, amenities, property conditions & facilities
The hotel is in a nice location, and the gentleman who checked us in was wonderful. He gave us a map, and explained the bus and water bus routes, and marked good restaurants that were close by. He was very pleasant and helpful. The room was okay, the bed comfortable and the room quiet and nicely sized, with a balcony which gave a glimpse of the Adriatic Sea. The bathroom was quite narrow, though, making it difficult to step out of the shower and dry off without bumping into the tub or wall. Our air conditioning worked poorly, as well... it seemed as though it didn't work at all the first night. And the biggest reason I booked the hotel was because I thought it advertised that a washer and dryer were available, but in actuality, it offered a laundry service, which of course was expensive. I ended up hand washing our small garments in the sink, and we paid the hotel to wash 6 larger garments, which cost quite a bit of money. I would definitely stay again, but would make sure I had enough clean clothes before my stay, and make sure the ac worked. The room also had usb ports to charge devices, which was a nice surprise. We loved the quiet location and its proximity to restaurants and several small stores.
Stayed 2 nights in Oct 2019

10/10 Excellent

Ron, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice! I’m here after the season. So it was a great deal on a high end hotel. I’ve never stayed at such a nice hotel! The man at the desk, when I checked in, deserves a raise for being perfect.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
nice hotel would like it better if it had a bar and coffee /tea maker in the room would not stop me going back to it
Stayed 3 nights in Sep 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

2/10 Terrible

Bonita, Nyc

Travelled with family
Disliked: Staff & service
I could not find this place, I called the hotel and I got no proper direction to the hotel. When I email the property, all they were concern about is that I had to pay for the reservation. They never ask about my safety or do I have other accommodation. Not fair they making me pay for this place when I couldn’t find it. Also the reply was so rude. DO NOT STAY!!!! Read others comment if you think I’m being mean, you will get about the same reply
Stayed 3 nights in Sep 2019

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of season
Very short stay buth ok
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very friendly staff Had big issue with alarms randomly going off which kept everyone awake during one of the night's stay Also WiFi didn't work for a whole day Not sure if would stay again or recommend
Stayed 3 nights in Sep 2019

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely trip
Great trip and enjoyed being on the lido for second trip to venice. Nice to escape the crowds. Transport options are ecellebt from this hotel with buses running every 10 minutes and water buses very regular too. The hotel front is a seperately owned beach and the beds are expensive 70 euros per day so we walked to the free beach approx 10 mins away. Also if you buy a touriat ticket its 20euro per day for unlimited bus and boat however its cheaper to buy a 2 day pass for 30 euro if you are staying for more than 1 day. Hotel staff were lovely and room was a very good size. Cleaning was not perfect however fresh towels brought each day and bed made which was a nice touch as sometimes this is not done elsewhere. Would definetly recommend stopping at tye hotel overall as good standard for the price.
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Hotel was close to the beach but you can’t actually use the beach without paying for the amenities. First room we were allocated smelt really bad with cigarette smoke so we moved rooms. Second room was a lot better with a view of the beach. Good selection at breakfast lady who works in the breakfast room was very helpful and polite. The reception staff let the hotel down as they aren’t as helpful as they should be they need to understand that guests are new to the area and they need to explain more when I guest asks a question they were abrupt.
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel on the Lido
Nice comfortable hotel. Our room had a side view of the ocean with a small balcony. The beach immediately behind was nice but the hotel only has one cabin. We had to walk along a little bit and use another bit of the private beach. €25 for 2 sun beds and a brolly although as it’s Venice the beach wasn’t a priority
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff. The thing that threw me off was the fact that, while it's on the beach, it has no real beach access.
Stayed 4 nights in Jul 2019

4/10 Poor

Lgrawie

Travelled with partner
Disliked: Amenities, property conditions & facilities
Beautiful view of the beach and the breakfast was ok. That’s where the good ends. There were no outlets in the washroom and we had to unplug the tv to use the outlet in the bedroom. My husband had to go to the front desk at 10pm when we returned from a long day of sightseeing because we had no toilet paper and no soap. We happened to be in our room one afternoon after the room had been made up and the housekeeper just walked in. The paint was peeling off of the wall in the shower and there are simply too many other things to list that you would not expect from a hotel of this caliber. For the price that Petit Palais charges, you would be better off spending the extra couple of hundred a night and stay at the Excelsior next door. This was an extremely disappointing stay.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beach was beautiful. The rooms were small but clean. Bed was comfy!
Stayed 1 night in Jul 2019

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in front of the beach
It was really nice that this place was right outside of the beach, so we had a great view! It wasn't too far of a walk to go to the public, free beaches if you didn't want to pay 25-70 euros to go onto the private beaches. The staff was very helpful with all questions we had and had a lot of recommendations for us. The beds were hard for my comfort, but overall a great place and location!
Stayed 2 nights in Jun 2019

6/10 Okay

Marjan

Liked: Cleanliness
Poor wifi Small room
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware of this property. My bank found they sent through a test charge on our account a month ago of a few cents and then this past week put in an outrageous charge for a three day stay that we did not authorize. The reservation was was supposedly made by us through an Expedia UK account of which we do not have. The only email we received was how was check in and sorry your plans changed - no confirmation or itinerary email which had I “accidentally “ made the reservation I would have been able to cancel with the confirmation email Expedia always sends out and I have received in every other reservation. When calling this property they rattled off very proudly all of my information and refused to cancel the upcoming days on the reservation. The woman also refused to let me talk to anyone else at the property regarding the matter.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. Great location, couple of restaurants around the hotel. Other shops and restaurants are 10-15 minutes away. The beach is across the hotel (sandy beach).
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Facilities lacking. Thought there was a snack bar but there wasn't. silly to have hotel on the beach and then be told beach is really private and you need to pay 25 or 70 euros for a sunbed. No evening drinks. Have to get bus to eat at selection of restaurants.
Stayed 4 nights in Jun 2019

10/10 Excellent

Marjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2019

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venice Lido May 2019
Hotel was very pleasant Lovely Breakfast
Stayed 4 nights in May 2019