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Reviews of Sina Centurion Palace

5 out of 5
Sina Centurion Palace
Sestiere Dorsoduro 173, Venice, VE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 357 out of 562 reviews" "
Rating 8 - Good. 132 out of 562 reviews" "
Rating 6 - Okay. 42 out of 562 reviews" "
Rating 4 - Poor. 20 out of 562 reviews" "
Rating 2 - Terrible. 11 out of 562 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

BRIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and service. In a fabulous location.
Stayed 4 nights in Feb 2024
Response from Maria Laura Donnarumma - Front Office Manager on 24 Feb 2024
Dear Brian,we would like to thank for your much appreciated comment.We are glad that you enjoyed your recent stay at Sina Centurion Palace and we hope to welcome you again in the future.Best regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location. Good service. Good food. A fabulous hotel.
Stayed 3 nights in Feb 2024
Response from Sina Centurion Palace on 19 Feb 2024
Dear Mr Christopher,many thanks for your kind review!We do look forward to welcoming you back again soon in the future!Best regards

6/10 Okay

kamal

Liked: Cleanliness, staff & service
No working ac
Stayed 2 nights in Oct 2023
Response from Sina Centurion Palace on 24 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback with us after your recent stay.We are sorry to learn that you experienced some service issues with the air conditioning; we do hope that you brought this to the attention of Front Desk Team, who would have looked into the situation and tried to resolve it whilst you were still in the hotel.We do hope to have the chance to welcome you to the Sina Centurion Palace in another future occasion.Best regards

8/10 Good

Maria, Boca Raton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel . The service was outstanding specially Dimitri at the front desk : very polite , friendly and professional helped us with all our requests.
Stayed 3 nights in Oct 2023
Response from Sina Centurion Palace on 16 Oct 2023
Dear Ms Maria,thanks a lot for your kind and positive feed-back and for the compliments addressed to our collegue Dimitri!We do hope to have the pleasure to welcome you back again soon in the future.Best regards

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picture-worthy location with beautifully appointed (albeit small vs. US) rooms and amenities. The bed was comfortable and the hotel staff were very helpful. The only thing to be aware of is that you will have to either walk 10-15 mins to get to the bridge to go over to San Marco (the heart where Doge's Palace is, etc.) or figure out the hydrofoil public transport - which is much closer but a bit confusing to figure out how to purchase/use tickets.
Stayed 1 night in Oct 2023
Response from Sina Centurion Palace on 16 Oct 2023
Dear Ms Valerie,thank you so much for your positive feed-back!Best regards

10/10 Excellent

marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Defenely if i have to stay in Italy I will stay at the Sina Centurion International They team were a great Marco the Manager Cbristian Concierge Paula the Bar tender Andrea the botton Thanks
Stayed 2 nights in Oct 2023
Response from Sina Centurion Palace on 26 Oct 2023
Dear Guest,thank you for the kind feed-back.We do hope to welcome you back again to the Sina Centurion Palace.Best regards

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. Dinner with guitar entertainment on the terrace may well be the highlight of our trip. Staff organized to have a hotel employee accompany us to the train station in Venice to help us find and board our train. Hotel upgraded us to an amazing room overlooking the canal. Hotel is centrally located and very helpful getting us around. This is definitely a winner in Venice.
Stayed 1 night in Sep 2023
Response from Sina Centurion Palace on 20 Sept 2023
Dear Guest,thanks a lot for your wonderful feed-back!We do look forward to welcoming you back again soon!Best regards,

6/10 Okay

Tracy

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Was given an upgrade which felt like a downgrade. For the amount of $$$ I would have expected better. Upgraded room was clear up in the rafters of the building. Bed was in the loft very hot up there. Shower and toilet downstairs, bath and bed upstairs 😂 room complete hodgepodge. Shower was weird and leaked water from the door out into the bathroom. The rest of the hotel seemed nice snd maybe the regular rooms are better than the upgrades 😂
Stayed 1 night in Sep 2023
Response from Sina Centurion Palace on 14 Sept 2023
Dear Guest,Thank you for taking the time to give us your feedback following your recent stay.We are very sorry to hear you did not like the room, and we are sorry as well to learn about your experience with shower: we can assure you that this is not the high standards of service, care and attention to detail that we usually deliver.We invite you to please contact the Managerment directly so that I can look into your comments.Once again thank you for your feedback and we do hope that he have the opportunity to welcome you back again.Best regards

2/10 Terrible

Philomena

Stayed 1 night in Aug 2023
Response from Sina Centurion Palace on 22 Sept 2023
Dear Ms Philomena,Thank you for taking the time to review our Sina Centurion Palace.We invite you to please contact our Management directly with more details about you experience so we can understand the reasons of your low rating.Thank you, best regards

10/10 Excellent

Blanche

Travelled with partner
Liked: Amenities
Wonderful quaint hotel on the grand canal in Venice. The best part was their impeccable service, checkin , transfers , tours provided, helpfulness and friendliness were exceptional. Thank you for a wonderful visit in Venice!
Stayed 2 nights in Aug 2023
Response from Sina Centurion Palace on 8 Sept 2023
Dear Guest,thank you for your amazing review!We do look forward to welcoming you back again soon in the future.Best regards,

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful place in a palace and good location
amazing style and 5 star service, good food and beautiful building. The rooms are a little small for the price but otherwise a great experience.
Stayed 2 nights in Jun 2023
Response from Sina Centurion Palace on 9 Aug 2023
Dear Mr Christian,thanks a lot for your postive review!Best regards

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the excellent service…From the front desk staff who arranged our water taxis for us to the servers at breakfast who remembered our coffee orders daily. Would definitely recommend this hotel.
Stayed 3 nights in Jul 2023
Response from Sina Centurion Palace on 4 Aug 2023
Dear Ms Julia,thank you for your feed-back and for recommending our Sina Centurion Palace!We do look forward to your return soon!Best regards

10/10 Excellent

Srinivas, Charleston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sina Centurion Palace on 8 Sept 2023
Dear Guest, thank you for giving us your full score.Best regards.

10/10 Excellent

Bruno, New Albany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2023
Response from Sina Centurion Palace on 4 Aug 2023
Dear Mr Bruno,thank you for your positive feed-back!Best regards

10/10 Excellent

Jarrod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Sina Centurion Palace on 4 Aug 2023
Dear Mr Jarrod,thank you for giving us the full score!Best regards

10/10 Excellent

Otto, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We greatly enjoyed our stay. It is a great location, the included breakfast was unusually good, and the staff was friendly and helpful. We will stay there again when we return to Venice.
Stayed 3 nights in May 2023
Response from Giulio on 26 May 2023
Dear Mr.Otto,Many thanks for your positive review.We are glad to know you enjoyed your stay here at Sina Centurion Palace.Looking forward to welcoming you here again,We remain at your disposal,Best Regards

10/10 Excellent

Elton

Stayed 3 nights in Apr 2023
Response from Giulio on 26 May 2023
Dear Mr. Elton,Many thanks for your positive review.We are glad to know you enjoyed your stay here at Sina Centurion Palace.Looking forward to welcoming you here again,We remain at your disposal,Best Regards,

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! The staff was very friendly and very helpful. They seemed to go out of their way to make sure we had everything we needed. The breakfast was wonderful, the restaurant was very nice. The room itself was clean and well maintained. The location was convenient, it’s next to a water bus stop. There are a lot of tasty restaurants within walking distance.
Stayed 4 nights in Apr 2023
Response from Giulio on 28 Apr 2023
Dear Erin,Many thanks for your positive review.We are glad to know you enjoyed your stay here at Centurion Palace.We hope to have the chance of welcoming you here again in the futureAlways at your disposal,Best Regards

10/10 Excellent

Agustin

Stayed 2 nights in Apr 2023
Response from Giulio on 28 Apr 2023
Dear Augustin,Many thanks for your positive review.We are glad to know you enjoyed your stay here at Centurion Palace.We hope to have the chance of welcoming you here again in the futureAlways at your disposal,Best Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, amazing service, beautiful hotel.
Stayed 2 nights in Mar 2023
Response from Giulio on 8 Apr 2023
Many thanks for your positive review.We are glad to know you enjoyed your stay here at Sina Centurion Palace Hotel.We hope to have the chance of welcoming you back again,Best RegardsGiulio Torelli Front Office Manager

10/10 Excellent

Chiara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a wonderful part of Venice. Easy.
Stayed 1 night in Mar 2023
Response from Giulio on 16 Mar 2023
Goodmorning and thank you for your score!We hope to welcome you again in the futureBest RegardsGiulio TorelliFront Office Manager

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and management was fantastic!
Response from Giulio on 19 Feb 2023
Thanks for the score and we hope to welcome you again in the future.We wish you a lovely dayBest RegardsGiulio TorelliFront Office Manager

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
Bath did not drain, sink did not drain, unusual layout. Staff were very nice especially Sylva.
Stayed 3 nights in Feb 2023
Response from Sina Centurion Palace on 14 Feb 2023
Dear Mr John,Thank you for taking the time to share your feedback with us after your recent stay, and for the compliments addressed to our Staff.We are very disappointed to learn that you experienced some service issues. We do hope that you brought these issues to the attention of the Front Desk Team who would have looked into the situation and tried to resolve it whilst you were still in the hotel.We do hope to have the pleasure to welcome you back again soon in the future.Best regards

6/10 Okay

Dr. Lisa R.

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The things I appreciate about the Sina Centurion Palace in Venice, Veneto, Italy was the location and the excellent condition of the property. The property was clean and had a fantastic old time charm. The location of the hotel made it very convenient to participate in the events and activities located near Saint Mark's Square. On the other hand, I was offended when the hotel refused to provide me with my upgrade. The gentleman at the front desk told me that I was not getting my upgrade because the other guests paid more for their stay than I did. His actions were unprofessional and unorthodox. Most of the time when I approached the front door no one opened the door for me or my daughter (I witnessed staff open the door for other guests). That was weird. Furthermore, I was harassed multiple times by staff at the property to purchase $500 dinner tickets for their New Years Eve party. I declined. Why would I purchase New Years Eve event tickets from a hotel staff who did not make me feel welcomed or valued as a guest at their establishment. On New Years Eve, I returned to the hotel to find my room disheveled. I was definitely offended by that situation. I had to call the front desk to request they clean my room. They sent two men up to make my bed and clean the bathroom. The only person who treated my daughter and I with dignity and respect and made us feel extremely welcomed was a waitress. I would never stay at the Sina Hotel again. The service I received was horrible.
Response from Sina Centurion Palace on 26 Jan 2023
Dear Dr Lisa R,thank you for the comments and the words of appreciation towards our location and property style.We are sorry to read of your negative feed-back concerning the service.Room upgrade is always upon availability at time of arrival: when you checked in higher cathegories rooms were available, since it was New Year's Eve and the property was fully booked. As far as the complaint of the room cleaning on Dec., 31st is concerned, we checked with the housekeeping Dept, and you left the "do not disturb" hanging out of the door. We are sorry for the bad impression you registered, feel free to contact our General Manager, who is at your complete disposal.Best regards

10/10 Excellent

Javier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, friendly staff, great food, nice view.
Response from Sina Centurion Palace on 5 Jan 2023
Dear Mr Javier,thanks a lot for the amazing review!Happy New Year, and best regards from Venezia

8/10 Good

Scarlett

Travelled with family
Liked: Cleanliness, staff & service, amenities
Superbe location and beautiful facade right on the canal grande . Friendly staff. Decoration of the interior has not been given any thought, very cheap and could make the place so much more high level if done right .
Stayed 3 nights in Dec 2022
Response from Giulio Torelli on 12 Dec 2022
Dear Guest,thank you for the score and your suggestions will help us to improve the experience at our hotel.We hope to welcome you again in the futureBest RegardsGiulio TorelliFront Office Manager

6/10 Okay

Eva

Travelled with family
It is clean and nice , but that's about it . Breakfast was poor , dry burned bacon and no bread selection at all . When ordered omlet from the menue it was dry , just like whipped egg , no taste .... bad coffee . In bathroom shower , taps - all was splashing all over the place . Very design oriented but it is not maintained properly .Also the room key gadget was blinking weird blue light through the night , it was really strange , as the whole room was for one moment blue ...how you suppose to sleep with this , very annoying . I was expecting so much more , really wanted to experience the hotel , you pay a fortune and you get 3* hotel breakfast & 4 star hotel experience .
Stayed 1 night in Oct 2022
Response from Sina Centurion Palace on 18 Nov 2022
Dear Guest, Thank you for taking the time to give us your feedback following your recent stay.We are very sorry to read of your dissatisfaction with your recent stay; we can assure you that this is not the high standards of service, care and attention to detail that we usually deliver. Once again thank you for your feedback and we do hope that he have the opportunity to welcome you back again soon.Best regards

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Canal Location
Great place out of the heavy tour activity area of Venice yet very easy to access all activities. Great location on the Grande Canal.
Stayed 3 nights in Oct 2022
Response from Sina Centurion Palace on 13 Oct 2022
Dear Guest, thank you for the positive feedback!We do hope to have the pleasure to welcome you back to Sina Centurion Palace in the future!Best regards

10/10 Excellent

ERNESTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in town
Stayed 3 nights in Aug 2022
Response from Sina Centurion Palace on 7 Sept 2022
Dear Mr Ernesto, thank you so much for your excellent comment. We do look forward to welcoming you back again soon!Best regards

10/10 Excellent

Joseph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional. Sylvia, Nikola, Francesca and the list goes on couldnt have been more accommodating.
Stayed 4 nights in Aug 2022
Response from Sina Centurion Palace on 31 Aug 2022
Dear Mr Joseph, thank you so much for your kind review and for the amazing comments addressed to our Silvia, Nikola, Francesca and all our Team!We do look forward to welcoming you back again soon to the Sina Centurion Palace. Best regards

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Sina Centurion! My one bedroom was beautiful, spacious. The hotel is close to popular ferry routes and overlooked the grand canal but was still quiet. I’m grateful to Paolo, Elena and all the staff who were very helpful and thoughtfully recommended activities and adventures. For example, the Sina Sunset Cruise was a one of a kind experience organized by the hotel. It offered incredible views of Venice and the surrounding island, delicious food and great company! When I come back to Venice I know exactly where I will be staying. Grazie Mille!
Stayed 4 nights in Jul 2022
Response from Sina Centurion Palace on 18 Jul 2022
Dear Ms Miriam, thank you so much for your excellent review and for your generous words! We are very glad to learn that you enjoyed your stay at the Sina Centurion Palace so much and do look forward to your return soon! Best regards

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in Venice in the perfect location. If I could sit and watch the boats on the Grand Canal every morning with coffee or every evening with a glass of wine, I would. Arriving and departing via water taxi, also an incredible experience. Staff kind and helpful. Area around the hotel, outstanding. Don't feel stuck in the middle of tourist area yet still plenty of beautiful shops and quaint restaurants.
Stayed 2 nights in Jul 2022
Response from Sina Centurion Palace on 18 Jul 2022
Dear Mr Bradley, thank you so much for your kind comment! We do hope to welcome you back again soon in the future! Best Regards.

10/10 Excellent

Rene

Perfecto
Amazing hotel overlooking the Grand Canal. Away from the busy tourist areas, but an easy walk if you want to visit the sites. Numerous restaurants and wine bars within easy walking distance.
Stayed 2 nights in Jun 2022
Response from Sina Centurion Palace on 16 Jun 2022
Dear Guest, thank you for your excellent review! We truly hope to have the pleasure of welcoming you back again to the Sina Centurion Palace. Best regards.

4/10 Poor

Sulayne

Travelled with partner
Disliked: Cleanliness, amenities
Very dissatisfied with our room. The bathtub was damaged (visible chips). Not clean. Bed linens were rough.
Stayed 3 nights in Jun 2022
Response from Sina Centurion Palace on 14 Jun 2022
Dear Guest, Thank you for taking the time to share your feedback with us after your recent stay. We are very disappointed to learn that you did not enjoy your experience at the Sina Centurion Palace. We do hope that you brought these issues to the attention of the Front Office Manager who would have looked into the situation and tried to resolve it whilst you were still in the hotel. Guests’ reviews are very important and useful to improve the quality of our service: we will share the feedback with our Housekeeping Dept, so that they may implement actions to enhance the Guest experience. We hope we will have the chance to welcome you back in the future. Best Regards,

10/10 Excellent

NEHAD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent location and staff. I wish they had better mattresses but everything was great
Stayed 3 nights in May 2022
Response from Sina Centurion Palace on 10 Jun 2022
Dear Guest, thank you very much for your positive review. We look forward to welcoming you back again soon in the future! Best regards,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfectly positioned along the grand canal. The staff and service was beyond excellent. We absolutely loved breakfast in the terrace looking out on the canal. 5 stars!
Stayed 4 nights in May 2022
Response from Sina Centurion Palace on 10 Jun 2022
Dear Guest, thank you so much for your excellent review and for the compliments addressed to our Team! We all do look forward to welcoming you back again soon! Kindest regards.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has to have been one of the best I’ve stayed in and there has been a few. The staff could not do enough for you, nothing was too much trouble. Fantastic location, food, drink and room. Loved it and will definitely be back.
Stayed 3 nights in Jun 2022
Response from Sina Centurion Palace on 10 Jun 2022
Dear Ms Kelly, thank you so much for your excellent review! We do look forward to welcoming you back again soon to Sina Centurion Palace! Best regards

10/10 Excellent

Marc, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel and staff but the mattresses are quite uncomfortable and need replacing.
Stayed 3 nights in Apr 2022
Response from Guest Relation Dept Sina Centurion Palace on 15 Apr 2022
Dear Ms Julie, Thank you for taking the time to share your feedback with us after your recent stay at Sina Centurion Palace. We are sorry to read you have found the bed in your room unconfortable: we do hope that you brought this issue to the attention of the Front Desk Team, who would have tried to promptly resolve it whilst you were still in the hotel. We do hope to have the pleasure of welcoming you back again in the future. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2022
Response from Guest Relation Dept Sina Centurion Palace on 5 Apr 2022
Dear Guest, thank you for the positive feedback! Best regard

8/10 Good

Rickart

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Jan 2022

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome hotel in a great location. The staff were super friendly.
Stayed 3 nights in Jan 2022
Response from Guest Relations Dept. Sina Centurion Palace on 24 Jan 2022
Dear Mr James. thank you so much for your excellent review and your generous words. We are very glad to know that you’ve enjoyed your stay with us. We are looking forward to welcoming you again in the near future at one of our many SINA Hotels. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Guest Relation Dept SINA Centurion Palace on 21 Feb 2020
Dear Guest, thank you for giving us your full score! We do look forward to welcoming back again soon to SINA Centurion Palace. Warmest regards.

10/10 Excellent

TJ, California, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was excellent. Location is right next to Salute & has public water taxi stop.
Stayed 3 nights in Jan 2020
Response from Guest Relation Dept - SINA Centurion Palace on 3 Feb 2020
Dear Guest, thank you for choosing our SINA Centurion Palace and for the positive feedback! We do hope to welcome you back again soon! Best regards,

10/10 Excellent

Vivian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Guest Relation Dept SINA Centurion Palace on 29 Jan 2020
Dear Ms Vivian, thank you for choosing our SINA Centurion Palace and for giving us your full score! Best regards

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. Rite on grand canel. Very updated and clean. Service was 1st class. Im used to staying in Europe and having rooms be small and runned down. This hotel was a exception IT WAS CLEAN AND LARGE ROOM. I loved the stay in this hotel. I usually only do a review if its really good or really bad so this should give you a idae of hotel. In all fairness I did get the upgrded room on the grand canel and i dont know how the regular rooms are .
Stayed 1 night in Jan 2020
Response from Guest Relation Dept - SINA Centurion Palace on 24 Jan 2020
Dear Guest, thank you so much for your excellent review and for giving us the full score! We are really happy to read of your overall satisfaction with your recent stay, and do look forward to your return soon! Best regards

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect short break
Stunning location, helpful staff. Great for couples weekend break in January, would highly recommend.
Stayed 2 nights in Jan 2020
Response from Guest Relation Dept SINA Centurion Palace on 13 Jan 2020
Dear Mr Sam, thank you so much for your excellent review and for recommending our SINA Centurion Palace. We do look forward to welcoming you back again to Venice! Kindest regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I chose Venice and this hotel as I wanted this weekend to be so special for my partners birthday but I wasn't wowed at all and felt someone disappointed. Some staff were very friendly and helpful but others weren't. We received an upgrade to a Canal View room, for being an Expedia Gold member (which I was grateful for) until I got in there. It felt like we'd been allocated the worst room in that class and we were overlooked on both sides. I advised the hotel in advance of it being my partner's birthday but there was no recognition of this at all. Maybe I was expecting too much but we are frequent hotel stayers and we have been treated much better elsewhere in lesser quality hotels. With this being a 5* hotel I would have expected to have been treated much better. I'm sorry if this is being harsh but I'm just being honest about what I felt / still feel a couple of weeks later
Stayed 2 nights in Nov 2019
Response from Guest Relation Dept SINA Centurion Palace on 16 Dec 2019
Dear Guest, we thank you for taking the time to post a review after your stay. Unfortunately, with no indication about your name and date of stay, we are not able to understand what happened. Since our Guests' comments are important to us, because they allow us to improve the quality of our service, we would be grateful if you contact us directly with all missing information (we would like also to identify the room we assigned you). Thank you in advance, best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Guest Relation Dept SINA Centurion Palace on 4 Dec 2019
Dear Guest, thank you for giving us your full score! Best regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We loved the feel as we walked into the hotel. There's the grand - coming in by water taxi - entrance on the cancel. Then the more sedate, understated, quiet entrance though the courtyard. Two completely different feels to them.
Stayed 5 nights in Nov 2019
Response from Guest Relation Dept - SINA Centurion Palace on 22 Nov 2019
Dear Guest, thank you for the positive feedback! We do hope to welcome you back again soon to SINA Centurion Palace! Best regards