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Reviews of voco Venice Mestre - The Quid, an IHG Hotel

4 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 605 out of 1000 reviews" "
Rating 8 - Good. 329 out of 1000 reviews" "
Rating 6 - Okay. 44 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Receipts

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and breakfast
Stayed 2 nights in Mar 2024
Response from Giorgia Gasparini, General Manager on 25 Mar 2024
Dear Receipts,thank you for taking the time and effort in sharing your rating, following your recent stay at our IHG voco Venice Mestre - The Quid. It is so nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. We are very pleased to read your appreciation regarding the service that our team has provided. Thank you for your valuable and motivating feedback. We look forward to welcome you back again in the near future! Sincerely

10/10 Excellent

Andrea di

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the hotel was amazing the food in the Hotel restaurant was delicious and the room i credible.
Stayed 1 night in Mar 2024
Response from Giorgia Gasparini, General Manager on 14 Mar 2024
Dear Andrea di,thanks a lot for sharing your experience about voco Venice Mestre - The Quid!We are glad you appreciated many aspects of your stay with us.Your kind comments are much appreciated and make us proud of our work!Your feedback has been shared with our Front desk and F&b staff.We sincerely hope to welcome you back soon for another great stay.Best Regards

10/10 Excellent

Ana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Dec 2023

10/10 Excellent

katia, orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Keon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Catarina and her male counterpart was excellent. The folks at the front desk was totally excellent. They were able to help us navigate ourselves around the city. They made our stay totally fabulous. They are the best. I will stay at the same place for my next vacation.
Stayed 6 nights in Nov 2023
Response from Giorgia Gasparini, Hotel Manager on 27 Nov 2023
Dear Keon,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are delighted to learn we were able to exceed your expectations. Thank you for your kind words regarding our amazing team, they definitely walk the extra mile to provide a high level of customer service and make all our guest feel welcomed. We hope to be presented with the opportunity to welcome you back again soon!Best Regards

10/10 Excellent

SONIA

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
This property was amazing, the location was great for what I needed, very close to Venice and the airport. Check in was a breeze, everyone was super friendly.
Stayed 1 night in Nov 2023
Response from Giorgia Gasparini, Hotel Manager on 25 Nov 2023
Dear SONIA, Thank you for taking the time and effort in sharing your rating, following your recent stay at voco Venice Mestre - The Quid. We are glad to learn you enjoyed your stay in our hotel and you found our overall service and facilities to your satisfaction. We are pleased to read your appreciation regarding the service that our team had provided. Thank you again for your valuable and motivating feedback!

8/10 Good

PUSHPENDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is good but far from market, city does not have good road taxi services so find hotel taxi costly
Stayed 4 nights in Oct 2023
Response from Giorgia Gasparini, General Manager on 11 Nov 2023
Dear PUSHPENDRA,Thank you very much for taking the time to leave such positive feedback about your experience with us. We hope to be presented with the opportunity to welcome you back again soon!

10/10 Excellent

Lawrence

Travelled with group
The best included breakfast I have ever had at any hotel.
Stayed 1 night in Oct 2023
Response from Giorgia Gasparini, Hotel Manager on 30 Oct 2023
Dear Lawrence,Thank you for taking the time to express your appreciation regarding your recent stay at voco Venice Mestre - The Quid.We are glad to learn you are a regular visitor at our property and it is great to know how much you loved breakfast. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!

10/10 Excellent

John

Stayed 1 night in Oct 2023

10/10 Excellent

sylwester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location ! Only 20 minutes by train to Venice
Stayed 2 nights in Oct 2023
Response from Giorgia Gasparini, Hotel Manager on 30 Oct 2023
Dear Sylwester, We thank you for sharing your feedback about our voco Venice Mestre – The Quid. We really appreciate that our guests share their impressions with us.We are glad to know that you enjoyed our location which is convenient for reaching any point of interest in Venice.We hope to have you as our guest again in the future.Best Regards

2/10 Terrible

Mr

Stayed 3 nights in Oct 2023
Response from Giorgia Gasparini, Hotel Manager on 18 Nov 2023
Dear Mr,We thank you for sharing your feedback about our voco Venice Mestre - The Quid, we really appreciate that our guests share their impressions with us.We regret to know that your experience has not been entirely satisfying and we hope that you will accept our apologies. We would like to understand the reasons for your dissatisfaction, as far as possible, in order to improve the quality of our service; any additional observation on his part will be invaluable to achieve this goal.Best Regards

8/10 Good

Jyothis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Giorgia Gasparini, General Manager on 3 Nov 2023
Dear Jyothis,Thank you very much for taking the time to leave a positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kindest regardsGiorgia GaspariniGeneral manager

8/10 Good

John

Stayed 1 night in Oct 2023

10/10 Excellent

Eric

Stayed 2 nights in Oct 2023
Response from Giorgia Gasparini, General Manager on 3 Nov 2023
Dear Eric,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kindest regardsGiorgia GaspariniGeneral manager

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and very friendly, with parking anfd easy transportation to Venice.
Stayed 2 nights in Sep 2023
Response from Giorgia Gasparini, General Manager on 8 Oct 2023
Dear Allen,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!Best Regards

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel, with easy access to public transportation to/from Venice. Breakfast option was excellent.
Stayed 2 nights in Sep 2023
Response from Giorgia Gasparini, General Manager on 8 Oct 2023
Dear Noel,Thank you for taking the time to express your appreciation regarding your recent stay at voco Venice Mestre - The Quid.We are glad to know how much you loved our breakfast service and our location.We hope to be presented with the opportunity to welcome you back again soon!Kindest Regards,

8/10 Good

Ana

Liked: Cleanliness
Nice hotel, but not 4 star. Service questionable, staff at the restaurant very friendly and helpful if the guests are Italian, if you are not Italian you don’t get the same level of service.
Stayed 2 nights in Oct 2023
Response from Giorgia Gasparini, General Manager on 3 Nov 2023
Dear Ana,Thank you for sharing your opinion regarding your stay at our IHG Voco Venice Mestre - the Quid.We are pleased to notice that your experience has been satisfactory overall but, at the same time, we regret to read your comment regarding the courtesy and professionalism of our staff, as the attention and care we give to our customers has always distinguished our management.With regards to our staff, it is possible to read many online reviews praising their job, always made with passion and professionalism. For this reason, we are saddened to hear that we missed the mark. We hope you will come back visit us as our welcome guest and give us another chance.Kindest regardsGiorgia Gasparinigeneral manager

10/10 Excellent

Xuyu

Stayed 1 night in Oct 2023
Response from Giorgia Gasparini, General Manager on 3 Nov 2023
Dear Xuyu,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kindest regardsGiorgia GaspariniGeneral manager

10/10 Excellent

Georgina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Giorgia Gasparini, General Manager on 3 Nov 2023
Dear Georgina,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kindest regardsGiorgia GaspariniGeneral manager

10/10 Excellent

Hou Wen, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2023
Response from Giorgia Gasparini, General Manager on 3 Nov 2023
Dear Hou Wen,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kindest regardsGiorgia GaspariniGeneral manager

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel stay was ok. We arrived on a Sunday in August. Businesses close on a Sunday normally, as well as during the day for a few hours. Hotel only had small appetizers. I believe staff were on holiday. We were trying to find a restaurant as we were famished, and we eventually gave up and went to Burger King. No shutlle service. Nothing in walking distance. Room was ok. Staff was friendly.
Response from voco Venice Mestre the Quid on 20 Sept 2023
Dear Daniel, thank you for sharing your impressions on your stay at voco Venice Mestre - The Quid. Your feedback is very important to us. We are delighted to read your kind words of appreciation and we would like to thank you for recognizing the quality of our service. We are sorry to know you didn't enjoy the hotel location, and our F&B offer. Our Restaurant is open 7 days a week for breakfast, lunch and dinner and Ludico bar for snack until midnight. Your opinion is important for us in order to improve our FB offer and opening time.We would like to express you our gratitude for reviewing our resort and we hope to welcome you once more in voco Venice Mestre - The Quid. Looking forward to serve once more your lodging needs, our kind regardsGiorgia GaspariniHotel Manager

6/10 Okay

Suborna

Business traveller
Disliked: Property conditions & facilities, room comfort
location is too bad
location is in the super odd area. Never stay there. To come to venice city centre, you need to walk, then bus, then tram. To buy water, you will not get any place nearby until you walk for 15 to 20 minutes. reception people are not friendly at all.
Stayed 2 nights in Aug 2023

10/10 Excellent

gabe g

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 2 nights in Jul 2023

6/10 Okay

Kathleen, Singer Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a newer property and is very clean. The breakfast and serving staff was very nice. It was very hot and the AC is controlled by the reception desk. The room was uncomfortable and I could not sleep. The front desk said there was nothing they could do about it which was untrue they just refused to lower the air.
Stayed 2 nights in Aug 2023
Response from Giorgia Gasparini, General Manager on 27 Aug 2023
Dear Kathleen,Thank you for taking the time to leave a feedback about your experience with us. We are really pleased to know you enjoyed our breakfast service and f&b staff.On the other hand, we would like to apologize for the inconvenience due to the air conditioning system in the room. We are sorry we could not help to solve the probem.With regards to our front desk staff, it is possible to read many online reviews praising their job, always made with passion and professionalism. For this reason, we are saddened to hear that we missed the mark. We regret that this issue partially compromised your final rating.Hoping to have the opportunity to welcome you again in the future and positively amaze you, we send our kindest regardsGiorgia GaspariniGeneral manager

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to be near everything do not stay here. It is a 20 minute cab ride away from the main Venice area. If you are taking the train in get off at Mestre to save time on getting there. Beautiful and comfortable boutique hotel.
Stayed 1 night in Aug 2023
Response from Giorgia Gasparini, General Manager on 27 Aug 2023
Dear Peggy,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kindest regardsGiorgia GaspariniGeneral manager

10/10 Excellent

Priscilla

Stayed 1 night in Aug 2023

10/10 Excellent

Tigran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Vijitaran

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good place
Stayed 1 night in Aug 2023
Response from Giorgia Gasparini, General Manager on 19 Aug 2023
Dear Vijitaran,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kindest regardsGiorgia GaspariniGeneral Manager

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Giorgia Gasparini, General Manager on 8 Aug 2023
Dear Marcin,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kind regardsGiorgia Gasparini General manager

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel. Absolutely loved it.
Stayed 1 night in Jul 2023
Response from Giorgia Gasparini, General Manager on 8 Aug 2023
Dear Ingrid,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kind regardsGiorgia Gasparini General manager

10/10 Excellent

Darjani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jul 2023
Response from Giorgia Gasparini, General Manager on 8 Aug 2023
Dear Darjani,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kind regardsGiorgia Gasparini General manager

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and pillows, good shower, solid breakfast, friendly reception staff.
Stayed 1 night in Jul 2023
Response from Giorgia Gasparini, General Manager on 26 Jul 2023
Dear Jamie,Thank you for taking the time and effort in sharing your rating, following your recent stay at voco Venice Mestre - The Quid. We are glad to learn you enjoyed your stay in our hotel and you found our overall service and facilities to your satisfaction. We are pleased to read your appreciation regarding the service that our team had provided. Thank you again for your valuable and motivating feedback!Best Regards

10/10 Excellent

Tsilistina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean , stuff is very nice and accommodating, great for the price, not far from Venice.
Stayed 3 nights in Jul 2023
Response from Giorgia Gasparini, General Manager on 18 Jul 2023
Dear Tsilistina,We really thank you for your very good review.It is nice to hear how much you loved your stay with us and we are glad to know that you enjoy our location which is convenient for reaching any point of interest in Venice.We will take care to share your kind comments with our team!Kindest Regards

10/10 Excellent

Benjamin

Stayed 1 night in Jul 2023
Response from Giorgia Gasparini, General Manager on 24 Jul 2023
Dear Benjamin,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kind regardsGiorgia GaspariniGeneral manager

8/10 Good

Alexandra

Stayed 1 night in Jul 2023
Response from Giorgia Gasparini, General Manager on 24 Jul 2023
Dear Alexandra,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kind regardsGiorgia GaspariniGeneral manager

10/10 Excellent

Karen

Stayed 1 night in Jul 2023
Response from Giorgia Gasparini, General Manager on 24 Jul 2023
Dear Karen,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kind regardsGiorgia GaspariniGeneral manager

10/10 Excellent

Fidel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. I would recommend this hotel to friends and family.
Stayed 1 night in Jul 2023
Response from Giorgia Gasparini, General Manager on 16 Jul 2023
Dear FidelThank you for taking the time and effort in sharing your rating, following your recent stay at voco Venice Mestre - The Quid. We are glad to learn you enjoyed your stay in our hotel and you found our overall service and facilities to your satisfaction. We truly hope to welcome you back again soon!Best Regards

8/10 Good

A A

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Giorgia Gasparini, General Manager on 19 Aug 2023
Dear Vijitaran,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kindest regardsGiorgia GaspariniGeneral Manager

10/10 Excellent

Rafael

Stayed 1 night in Jul 2023
Response from Giorgia Gasparini, General Manager on 8 Aug 2023
Dear Rafel,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kind regardsGiorgia Gasparini General manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just AWESOME new place
Stayed 1 night in Jul 2023
Response from Giorgia Gasparini, General Manager on 24 Jul 2023
Dear Guest,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kind regardsGiorgia GaspariniGeneral manager

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay off island.
Great place to stay off the island. Located on numerous bus lines so easy to get around the area.
Stayed 2 nights in Jun 2023
Response from Giorgia Gasparini, General Manager on 10 Aug 2023
Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know that you enjoyed our location which is convenient for reaching any point of interest in Venice.We truly hope to welcome you back again soon!Best Regards

10/10 Excellent

Sherry

Stayed 1 night in Jun 2023
Response from Giorgia Gasparini, General Manager on 29 Jun 2023
Dear Sherry,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!

10/10 Excellent

Mathew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Close to bus line. Staff is extremely friendly and helpful
Stayed 2 nights in Jun 2023
Response from Giorgia Gasparini, General Manager on 10 Aug 2023
Dear Mathew, Thank you for taking the time to express your appreciation regarding your recent stay at voco Venice Mestre - The Quid.We are proud to know our professional staff lived up to your expectations and we would like to thank you for sharing your positive experience with us!Best Regards

10/10 Excellent

Quentin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very new and modern and located in good distance to the airport
Stayed 1 night in Jun 2023
Response from Giorgia Gasparini, Hotel Manager on 24 Jun 2023
Dear Quentin,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!

6/10 Okay

Victoria l

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the front desk were not as welcoming as I would have liked but the bar staff was great
Stayed 1 night in Jun 2023

10/10 Excellent

Ute

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, spotless, comfy beds, lots of parking, and close to a bus stop for easy transfer to Venice.
Stayed 1 night in Jun 2023

10/10 Excellent

Alejandra

Stayed 1 night in Jun 2023
Response from Giorgia Gasparini, General Manager on 8 Aug 2023
Dear Alejandra,Thank you very much for taking the time to leave such positive feedback about your experience with us. We are really pleased to know you enjoyed your stay and we truly hope to welcome you back again soon!kind regardsGiorgia Gasparini General manager

10/10 Excellent

christine

Stayed 1 night in Jun 2023

10/10 Excellent

Sebastian

Stayed 1 night in Jun 2023

10/10 Excellent

karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room they desk staff
Stayed 1 night in Jun 2023