Dear Tamera,Thank you so much for staying with us during your time in Vancouver. We sincerely apologize for your disappointment during your stay. After looking at your reservation it appears to not be a harbourview booking. This confusion certainly did not lend itself to you having the best trip. When you book with us next please reference this reservation, we would be excited to extend a complimentary harbourview room. With regard to the dishes in the hallway, that is absolutely unacceptable and very out of character for us. Rest assured we will be following up and will certainly be doing better. We really hope we can welcome you back soon Tamera, for the stay you should have had all along.Sincerely,Nick Burrows - Night Manager

Dear Alanna, Thank you for tour wonderful review! We are so happy to hear that you enjoyed your stay with us, and that our location and friendly staff were particular highlights. We work hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon!Kind Regards, Mackenzie, Front Office Manager

Dear Lori, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Kind Regards, Mackenzie, Front Office Manager

Dear Jane, Thank you so much for taking the time to rate us. We hope to have you back with us soon so you can try our facilities on your next stay!Kind Regards, Mackenzie, Front Office Manager

Dear Betty Anne, We appreciate you sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement. We will be taking your feedback into consideration as we are always looking for ways to enhance our services.Thank you, Kind Regards, Mackenzie, Front Office Manager

Dear Sara, Thank you for taking the time to leave us a review! I will pass this message on to our team to tell them to keep up the good work! Appreciate your feedback. We hope to welcome you again one day soon. Kind regards, Mackenzie, Front Office Manager

Dear Blanca,Thank you so much for leaving us this wonderful review. We really appreciate you choosing the Pinnacle Harbourfront. We're looking forward to welcoming you back soon. Sincerely,Nick Burrows - Night Manager

Dear Treasure,Thank you so much for choosing our property during your time in Vancouver. We apologize for not meeting your needs while you were with us. We would love to know how we can do better next time, please reach out to us at your earliest convenience. Until then, take care.SIncerely,Nick Burrows - Night Manager

Dear Freigncheska,Thank you so much for staying with us. Fantastic to hear you had a quiet stay with a nice harbour view. We'll see you next time.Sincerely,Nick Burrows - Night Manager

Dear Colin, Thank you for your ratings. We are delighted to know that you enjoyed your stay with us. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out! Kind Regards, Mackenzie, Front Office Manager

Dear Craig,We really appreciate you leaving us a perfect review. Thank you so much for thinking so highly of the Pinnacle Hotel. We are already looking forward to welcoming you back.Sincerely,Nick Burrows – Night Manager

Dear Kyle,Thank you for staying with us and for complimenting our staff. We are so glad you noticed how clean it was. See you again soon for another great workout. Sincerely,Nick Burrows - Night Manager

Dear Fernanda,Thank you so much for staying with us. We appreciate you taking the time to leave this review. We look forward to having you check in once again. Sincerely,Nick Burrows - Night Manager

Dear Rhonda,Thank you for your compliments about our location. We really appreciate you choosing us during your time in Vancouver. See you again soon. Sincerely,Nick Burrows - Night Manager

Dear Micheline,Thank you so much for staying with us. We're happy to hear you had awesome meals at P2B restaurant. We look forward to having you back for more sightseeing in Stanley Park.Sincerely,Nick Burrows - Night Manager

Dear Kyle,Thank you so much for staying with us during your time in Vancouver. We are sorry we did not have the availability for your complimentary upgrade. Please bring this up next time you are with us we cannot wait to make it up to you. Sincerely,Nick Burrows - Night Manager

Dear Margaret,Thank you for staying with us and complimenting our views, cleanliness and security. We hope to see you again very soon.Sincerely,Nick Burrows - Night Manager

Dear James, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel, particularly our location. Thank you again for choosing us and we hope to welcome you back in the future.Kind regards, Mackenzie, Front Office Manager

Dear Izabella, Thank you for taking the time to leave us a review! We appreciate your detailed feedback. We hope to welcome you back one day soon.Kind regards, Mackenzie, Front Office Manager

Dear Nijat, Thank you for taking the time to leave us a wonderful review. We look forward to welcoming you back one day soon!Kind regards, Mackenzie, Front Office Manager

Dear Mark, Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us! Kind Regards, Mackenzie, Front Office Manager

Dear Shirley, Thank you for staying with Pinnacle Hotels and for taking the time to share your experiences with us. My apologies for the inconvenience of the beds. Your feedback has been passed on to our housekeeping manager for further investigation. We hope we can welcome you back again soon.Kind Regards, Mackenzie, Front Office Manager

Dear Tracey, Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back one day soon.Kind Regards, Mackenzie, Front Office Manager

Dear Cheryl, Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work. We hope to welcome you back one day soon!Kind Regards, Mackenzie, Front Office Manager

Dear Mitchell, Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Kind Regards, Mackenzie, Front Office Manager

Dear Heather, Thank you so much for your wonderful review. We look forward to welcoming you back one day soon!Kind Regards, Mackenzie, Front Office Manager

Dear Seung, Thank you for your wonderful review! We are thrilled to hear you had an excellent stay with us! We look forward to welcoming you again one day soon.Kind Regards, Mackenzie, Front Office Manager

Dear Kathleen, Thank you for taking the time to leave us a review. We hope you had an enjoyable stay and we look forward to welcoming you again soon. Kind Regards, Mackenzie, Front Office Manager

Dear Otilio, Thank you for your wonderful review! We are thrilled to hear our staff were able to accommodate you thought-out your stay! i will ensure to pass the feedback onto them.Kind Regards, Mackenzie, Front Office Manager

Dear Trisha and Mike, Thank you for taking the time to leave us a review. We look forward to welcoming you back one day soon!Kind Regards, Mackenzie, Front Office Manger

Dear Eric, Thank you for taking the time to write us a stellar review! We appreciate your feedback and look forward to welcoming you back soon!Kind Regards, Mackenzie, Front Office Manager

Dear Shannon, Thank you so much for your wonderful feedback! I will ensure pass this on to my team to ensure to keep up the good work! We look forward to welcoming you again one day soon! Until then, Take Care!Kind Regards, Mackenzie, Front Office Manager

Dear Jennifer, Thank you for your feedback. We appreciate your comments and have taken these on board. Unfortunately we do not have any microwaves available to guests as its a health and safety risk however next time once we are notified about the fridge issue we can rectify it right away. Thank you.Kind Regards, Mackenzie, Front Office Manager

Dear Abulhadi, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay and we understand how disappointing this can be. We strive to provide the best possible experience to our guests and regret that it didn't seem to have been delivered in this case. Please feel free to contact us at anytime to discuss your matters in more detail.Thank youMackenzie, Front Office Manager

Dear Colin, Thank you for taking the time to leave your feedback about your stay at our hotel. We apologize for falling short of your expectations and are thankful for your honest feedback so we can continue to improve and meet the needs of our guests.We look forward to welcoming you again so we can make it right.Kind Regards, Mackenzie, Front Office Manager

Dear Asif,We apologize you were not able to enjoy a harbour view during your stay here. We were sold out that night and unfortunately could not make that request a reality. Next time you book with us please mention this previous reservation and I will personally ensure a perfect harbour view room which I'm sure will suit all your needs. Until next time.Nick Burrows - Night Manager

Dear Terryl,We apologize for not providing a bed that suits your needs. We hope you will be able to join us again to see that we really would like to make this up to you. We look forward to having you enjoy another awesome view with a perfectly comfortable bed. See you then!Sincerely,Nick Burrows - Night Manager

Dear Mary, Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us! Kind Regards, Mackenzie, Front Office Manager

Dear Seung Yeul, Thank you for your ratings. We are delighted to know that you enjoyed your stay with us. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out! Kind Regards, Mackenzie, Front Office Manager

Dear Ethan,Thank you for choosing the Pinnacle during your time in Vancouver. I have noted your concerns about a building makeover. We do very much appreciate your compliments of our views, room size and comfort. We will see you again next time.Sincerely,Nick Burrows - Night Manager

Dear Hao Yan, Thank you so much for taking the time to rate us. We hope to have you back with us soon!Kind Regards, Mackenzie, Front Office Manager

Dear Jiandan, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time with us. We look forward to welcoming you back one day soon!Until Then, Take Care.Kind Regards, Mackenzie, Front Office Manager

Dear Ian, Thank you so much for your great rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Kind Regards, Mackenzie, Front Office Manager

Dear Hamid, Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and we hope to welcome you back one day soon!Kind Regards, Mackenzie, Front Office Manager

Dear Sujatha, Thank you for taking the time to write us a wonderful review! We are thrilled to hear you loved your stay and we hope to welcome you back one day soon! Until then, Take Care. Kind Regards, Mackenzie, Front Office Manager

Dear Patrick, We appreciate you sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement. Thank you, Kind Regards, Mackenzie, Front Office Manager

Dear Andrew, Thank you for taking the time to leave us a review. We are very lucky to have a prime location overlooking the harbourfront. We look forward to welcoming you back next time! Until then, Take Care.Kind Regards, Mackenzie, Front Office Manager

Dear Carla, We appreciate you sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement. We will be taking your feedback into consideration as we are always looking for ways to enhance our services.Thank you, Kind Regards, Mackenzie, Front Office Manager

Dear Katherine, Thank you for taking the time to leave us a review! I will pass this message on to our team to tell them to keep up the good work! Appreciate your feedback. We hope to welcome you again one day soon.Kind regards, Mackenzie, Front Office Manager