Exterior

Reviews of Best Western Plus Pitt Meadows Inn & Suites

2.5 out of 5
Best Western Plus Pitt Meadows Inn & Suites
19267 Lougheed Highway, Pitt Meadows, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 437 out of 1003 reviews" "
Rating 8 - Good. 398 out of 1003 reviews" "
Rating 6 - Okay. 104 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Thank you for leaving your review! We appreciate hearing feedback from our guests and glad to see you had a good visit with us.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised by this property and the friendliness of the staff. Great value for the money including breakfast in the morning. Very clean and comfortable
Stayed 3 nights in Mar 2024
Response from Manager on 26 Mar 2024
We are happy to see that you found our team to be friendly and were pleased with the service and breakfast! Thank you for letting us know how your stay was!

10/10 Excellent

Sylvana

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
We are glad to see that you enjoyed your stay with us and hope that you can stay again soon!

10/10 Excellent

Charmayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Thank you for this great review and for taking the time to let us know that your stay went well!

8/10 Good

Sarah

Stayed 2 nights in Mar 2024
Response from Manager on 26 Mar 2024
We appreciate you taking the time to let us know how your stay was. Please visit us again soon!

6/10 Okay

Amini

Travelled with family
Liked: Staff & service
Disliked: Amenities
Property is good. Dated, only few renovations done. Location not close to a lot of sit down dining restaurants. Along major route with trucks and traffic near by. I think pricing is a bit higher. Breakfast was very poor, I usually stay at holiday inn express in Langley and would recommend that location, service and breakfast. Would not stay here unless there was no option. High price, good service, breakfast there but did not eat it
Stayed 2 nights in Feb 2024
Response from Manager on 5 Mar 2024
Thank you for your review. Our sincere apologies for any issues that you experienced. Feel free to ask for a room that is not on the highway side if you are sensitive to noise. We are more than happy to help to make your stay more comfortable.

8/10 Good

Iva

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. The property was clean. The breakfast was very good and the ladies looking after it were attentive to items needing to be replenished as well as keeping the area clean. We would stay here again.
Stayed 4 nights in Feb 2024
Response from Manager on 26 Feb 2024
Thank you for your kind comments regarding our staff members and breakfast! We are happy that you enjoyed your stay with us!

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful during my visit as I was having surgery while I was there. They did everything I asked for and even asked how I was doing.
Stayed 7 nights in Feb 2024
Response from Manager on 21 Feb 2024
I hope you are recovering well from your procedure and I am glad to see our staff were of help during your stay with us.

10/10 Excellent

Roberta

Quiet
Stayed 3 nights in Feb 2024
Response from Manager on 9 Feb 2024
Happy to see that you had a quiet visit and thank you for your great review!

10/10 Excellent

Myrtle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Thank you for your great review! We're happy to see that everything went well and hope that you can stay again soon!

10/10 Excellent

Krysta

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Looks like you had a great stay! Thank you for letting us know that everything went well. We really appreciate you taking the time.

10/10 Excellent

Leslee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Close to where I needed to be Breakfast was hot
Stayed 2 nights in Jan 2024
Response from Manager on 31 Jan 2024
We love to see great reviews and appreciate your comments regarding our staff and breakfast! Thank you for letting us know how your stay was and please visit us again soon.

6/10 Okay

Nol

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Website shows working hottub, but it is not.
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Our apologies for the hot tub being out of service for repair work. We hope to have it up and running shortly.

10/10 Excellent

Angela

Stayed 6 nights in Jan 2024
Response from Manager on 26 Jan 2024
Thank you for the great review! We are very happy to see that you had a good visit with us. Please stay again soon!

10/10 Excellent

Geoffrey

Stayed 3 nights in Jan 2024
Response from Manager on 26 Jan 2024
Thank you for the great review! We are very happy to see that you had a good visit with us. Please stay again soon!

6/10 Okay

Scott C.

Stayed 2 nights in Jan 2024
Response from Manager on 9 Feb 2024
Thank you for taking the time to let us know how your stay was.

10/10 Excellent

Jeff

Stayed 1 night in Jan 2024
Response from Manager on 7 Feb 2024
Thank you so much for letting us know that your stay was great! We appreciate you letting us know how your visit went and hope that you can stay again soon!

8/10 Good

Mansi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the ice machine right outside my door made too much noise and woke me up a few nights in a row!
Stayed 5 nights in Jan 2024
Response from Manager on 15 Jan 2024
We are more than happy to move you to a different room if you ever find an issue. Thank you for your comments! It is good to see that you had a great stay.

8/10 Good

Hartmut

Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Thank you for staying with us and thank you for your review. It is important for us to hear from our guests and appreciate you taking the time to let us know how your stay was.

2/10 Terrible

Chris

Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Sorry to see that you had issues during your visit with us. Please let us know on your next visit how we can help or improve.

10/10 Excellent

Devlin

Liked: Cleanliness, staff & service, property conditions & facilities
Would easily recommend for convenience when visiting or working in the area. The property was on the highway with free parking, but bushes helped with sight and noise of road. Two minute walk to shopping complex with grocery store, pharmacy, and restaurants, and easy 3km run through cute town and neighbourhoods to trails on the river. Staff were very friendly, and we were in the newly renovated part of the hotel, with smart TVs, big beds, and no one above us. Breakfast wasn't fancy but lots of options and a great feature - eggs, toast, hashbrowns, yogurt, oatmeal, fruit, and meat. Only hiccup was trying to use the hot tub; a youth hockey team had gone in prior, added bubbles, and so the staff had to drain and re-fill, which meant that the staff ensured it was clean but it wasn't yet hot by the time we wanted to go in. Not a big issue for us, and we went back when we passed through again. One evening we had amazing pizza takeout from a local place and it was convenient having the minifridge for leftovers. Big thanks to the super friendly staff.
Stayed 1 night in Jan 2024
Response from Manager on 15 Jan 2024
We love this post and thank you for all of your wonderful comments! We are thrilled to see that the hotel met all of your needs! Yes, please stay again so you can enjoy the hot tub and in the summer months.. the pool!

8/10 Good

Carol Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The desk manager was very helpful and friendly even though he was very busy.
Stayed 2 nights in Jan 2024
Response from Manager on 15 Jan 2024
Glad to see that you found our staff to be efficient and helpful! Please visit us again soon!

8/10 Good

Zankhana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was lovely & comfortable. The staff was very helpful & courteous. Loved the hot tub. Could have more options for vegetarians for breakfast & would be lovely if they could start a restaurant or dining room service round the clock.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Thank you for your review. We are always looking for ways to improve on breakfast so we appreciate your comments on this topic. Hopefully we will see you again soon!

10/10 Excellent

Dana, Eau Claire

Liked: Cleanliness, staff & service, property conditions & facilities
The best place to stay because it’s close to my family in any direction
Stayed 4 nights in Dec 2023
Response from Manager on 4 Jan 2024
We are happy to see that we are in a convenient location for your needs and that your stay was a great one!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on 4 Jan 2024
Thank you for taking the time to leave this great review of your stay. We are thrilled to see that you had a good visit and look forward to seeing you again.

10/10 Excellent

Paula Van

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Renovated room was great. Less noise but it was xmas day so light traffic.
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
We are glad to see that you had a good visit and had a quiet night. Your business is very important to us and we value your feedback.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 27 Dec 2023
Thank you for completing the survey. We are glad to see that you had a good visit. Your business is very important to us and we value your feedback.

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Thank you for completing the survey. We are glad to see that you had a good visit. Your business is very important to us and we value your feedback.

10/10 Excellent

Tyler

Stayed 3 nights in Dec 2023
Response from Manager on 27 Dec 2023
Thank you for completing the survey. We are glad to see that you had a good visit. Your business is very important to us and we value your feedback.

10/10 Excellent

Natasha, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Very glad to see that you had an excellent stay. We appreciate you taking the time to leave us a 5 star review!

6/10 Okay

Euimin

Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Thank you for leaving us your rating review. It is important for us to hear feedback from our guests and we appreciate you taking the time.

10/10 Excellent

Michael, Kamloops

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was immaculate. The staff was courteous and willing to help in any way possible. Would definitely stay there again
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Glad to see that you found your room to be immaculate and that our team were there to help you with your needs. Thank you for your comments and review!

8/10 Good

Alan

Stayed 3 nights in Dec 2023
Response from Manager on 21 Dec 2023
Thank you for leaving us your review rating. We are happy to see that you had a good stay. Please visit again soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Very happy to see you had a wonderful stay! Thank you for the great score and for taking the time to leave us your review.

10/10 Excellent

Gordon

Stayed 2 nights in Dec 2023
Response from Manager on 21 Dec 2023
Looks like you had a great stay with us! Thank you for the 5 star review! We always appreciate hearing from our guests.

6/10 Okay

Casey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Handy to our destination, quiet room, clean. Disappointed that the front desk manager reneged on our late check out. We had booked to arrive a bit early and leave later so we didn't have to spend so much time waiting at the ferry terminal but at the last minute they asked us to leave 2 hours earlier than originally agreed upon. No apologies from the manager for her unwelcome decision. Very high handed.
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
I do apologize for any inconvenience this had caused you. As the hotel was sold out and very busy your request for a late check out could not be met. We do try our best to accommodate special requests but unfortunately due to availability it is not always possible.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Response from Manager on 13 Feb 2024
Glad to see that you will stay with us again! Thank you for your review!

6/10 Okay

Lori, Vernon

Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Thank you for completing the survey. We appreciate all feedback and comments. Your business is very important to us and we value your feedback.

10/10 Excellent

alnasir

Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Thank you for the perfect rating and great review! We are pleased to see you had a wonderful stay with us!

10/10 Excellent

alnasir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean. Good breakfast. Nice rooms
Stayed 2 nights in Dec 2023
Response from Manager on 5 Dec 2023
Thank you for sharing how your stay was! We're happy that you enjoyed the breakfast and that you found the hotel to nice and clean!

10/10 Excellent

Darryn, Chilliwack

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Thank you for the 5 stars and the thumbs up! We appreciate hearing from our customers and hope that you will stay again soon!

8/10 Good

Elizabeth, Langley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy and convenient property that included breakfast. Only cons were the very soft beds resulting in barely any sleep, and the weak coffee on offer. Otherwise, an enjoyable stay.
Stayed 2 nights in Nov 2023
Response from Manager on 5 Dec 2023
We appreciate your comments and happy to see that overall your stay was a good one! Please visit us again soon!

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 2 nights in Nov 2023
Response from Manager on 28 Nov 2023
We appreciate you taking the time to leave your review and hope that you can stay with us again soon!

2/10 Terrible

Akashdeep

Stayed 1 night in Nov 2023
Response from Manager on 21 Dec 2023
Sorry to see that you had issues with your stay. Please feel free to inform us during your visit if there is anything that we can do to improve your experience.

10/10 Excellent

Rebecca, Langley

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Glad to see you had a lovely stay and we really appreciate the 5 stars!

10/10 Excellent

Wilson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Nov 2023
Response from Manager on 27 Nov 2023
Thank you for letting us know that you had and Excellent stay with us. We hope to see you again soon!

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to lot is hard
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Thank you for your great review. We realize access off of a highway is challenging but we do have another side entrance. Please feel free to ask us for help during your next stay with us.

8/10 Good

Amie

Stayed 1 night in Nov 2023
Response from Manager on 12 Dec 2023
We appreciate you taking the time to leave us your review to let us know how things went. Please stay with us again soon!

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Thank you for giving us a perfect review! We are thrilled to see that you had a great stay with us!

10/10 Excellent

Seonok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
We appreciate that you have taken the time to leave your review and let us know that you had a great stay!