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Reviews of Hotel ILUNION Aqua 3

3 out of 5
Hotel ILUNION Aqua 3
Calle de Luis Garcia Berlanga, 19-21, Valencia, Valencia

Reviews

8.2

Very good

Rating 10 - Excellent. 240 out of 714 reviews" "
Rating 8 - Good. 357 out of 714 reviews" "
Rating 6 - Okay. 77 out of 714 reviews" "
Rating 4 - Poor. 27 out of 714 reviews" "
Rating 2 - Terrible. 13 out of 714 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Carla

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Would not recommend
Beds are terrible and walls are paper thin. Lady at desk in the morning was helpful but the lady who checked us in did not give any information and was rude. Cleaning staff took dirty towels but did not leave a clean one. Would not recommend
Stayed 2 nights in Dec 2023
Response from Ilunion Hotels on 8 Jan 2024
Dear Carla,Thank you for staying with us on your recent trip to Valencia and for sharing your impressions.We are deeply sorry that your stay at our hotel did not meet your expectations.We will try to find out what happened. We regret the inconvenience and take note of your constructive comment to work with the team on the points for improvement that you indicate.We hope to welcome you back to our facilities.Receive a cordial greeting,Jose Manuel Alvarez Galindo,Hotel Director

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Director ILUNION Aqua on 13 Nov 2023
Estimado Anonymous, En primer lugar, le agradecemos enormemente que haya compartido sus impresiones acerca de su experiencia en el hotel. Nos complace saber que hemos estado a la altura de sus expectativas. Esperamos recibirle nuevamente en nuestras instalaciones, o en cualquier hotel ILUNION. Reciba un cordial saludo, Jose Manuel Álvarez Galindo, Director Hoteles ILUNION Aqua

8/10 Good

Maria

Stayed 1 night in Oct 2023

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Ilunion Hotels on 14 Oct 2023
Estimado Andre, En primer lugar, le agradecemos enormemente que haya compartido sus impresiones acerca su experiencia en el hotel. Nos complace saber que hemos estado a la altura de sus expectativas. Esperamos recibirle nuevamente en nuestras instalaciones, o en cualquier hotel ILUNION. Reciba un cordial saludo, Jose Manuel Álvarez Galindo, Director Hoteles ILUNION Aqua

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and modern rooms. Friendly and helpful staff. Great location for The City of Arts and Sciences. A few minutes by bus to old town.
Stayed 3 nights in Oct 2023
Response from Jose Manuel Alvarez Galindo, ILUNION Aqua Hotels on 10 Oct 2023
Dear Katherine,First of all, we greatly appreciate that you have shared your impressions about your experience at the hotel.We are pleased to know that we have lived up to your expectations.We hope to welcome you again at our facilities, or at any ILUNION hotel.Receive a cordial greeting,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Director ILUNION Aqua on 17 Sept 2023
Estimado cliente, Gracias por alojarse con nosotros en su reciente viaje a Valencia y por compartir sus impresiones. Sentimos profundamente que la estancia en nuestro hotel no haya cubierto sus expectativas. Lamentamos los inconvenientes y anotamos su comentario constructivo para trabajar con el equipo sobre los puntos de mejora que nos indica. Esperamos recibirle nuevamente en nuestras instalaciones. Reciba un cordial saludo, Jose Manuel Álvarez Galindo, Director Hoteles ILUNION Aqua

8/10 Good

Gabriëlle

Liked: Cleanliness, staff & service
Very nice staff, clean room but the bathroom needs some improvement: new shower head, broken towel hook,… overall a good hotel!
Stayed 3 nights in Aug 2023
Response from Director ILUNION Aqua on 30 Aug 2023
Dear Gabrielle,First of all, thank you for sharing your experience in our hotel. We are pleased to know that we lived up to your expectations. The Ilunion Aqua team will continue to work and strive to ensure that your next stay achieves 100% total satisfaction. We will pass your kind words on to our entire team. We hope to welcome you again in the near future in any of the hotels of our company ILUNION Hotels. Receive warm greetings, Rafael García Amezcua Director ILUNION Aqua

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service
All staff were friendly and helpful. Rooms were kept clean and made up each day. Breakfast was very good, great variety and never had to wait long to be seated. Beds were not as comfortable as I would expect in a hotel, and space to store clothes limited, especially as we had three in a room. We had two rooms between five of us and the a/c worked brilliantly in one room and was intermittent in the other (we did not report it, as it seemed to be fixed and then failed again late at night). Having to buy bottled water, at €3.5 each from the 4 star hotel next door, in very hot weather was inconvenient and the absence of fridges in the room, which I knew about, was more of an inconvenience than I had anticipated. It was very hot and buying bottled water to bring back was not really possible. The location is the hotel's real selling point. Everywhere is so accessible, either on foot, bus or metro and i'm sure cycling would be really convenient, too. If you are looking for somewhere to simply sleep and have breakfast before / after a busy day of sight seeing, I would recommend.
Stayed 4 nights in Aug 2023
Response from Ilunion Aqua 3. on 22 Aug 2023
Estimado Andrew, En primer lugar, quisiéramos agradecerle las molestias que se ha tomado en transmitir su opinión sobre la estancia en nuestro hotel. Tomamos nota de sus sugerencias para poder trabajar con el equipo sobre los puntos de mejora que nos comenta y trataremos de seguir mejorando día a día. Nuestro equipo seguirá trabajando y esforzándose para que en su próxima estancia cubramos sus expectativas. Esperamos volver a recibirle en nuestro establecimiento o cualquiera de nuestra compañía. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Good ubicación
Stayed 6 nights in Aug 2023
Response from Ilunion Aqua 3. on 22 Aug 2023
Estimado David, En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. El equipo de Ilunion Aqua seguirá trabajando y esforzándose para que su próxima estancia alcance una satisfacción total del 100% Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

10/10 Excellent

mariama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
Stayed 7 nights in Aug 2023
Response from Ilunion Aqua 3. on 22 Aug 2023
Estimada Mariama, En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. El equipo de Ilunion Aqua seguirá trabajando y esforzándose para que su próxima estancia alcance una satisfacción total del 100% Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

8/10 Good

Royston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Ilunion Aqua 3. on 22 Aug 2023
Dear Royston, First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,Rafael Garcia AmezcuaDirector ILUNION Aqua

4/10 Poor

Shopna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom (bath and toilet) seemed dirty with stains on them. The door in the bathroom was not very private and kept getting stuck when trying to open it. There was no fridge in the room so water provided was hot. Our A.C did not work properly so was boiling and couldn't sleep, as well as the bed being very squeaky and fragile every time we sat on it. Some sort of refund or compensation would be great as it wasn't a great experience.
Stayed 5 nights in Jul 2023
Response from ILUNION AQUA DIRECTOR on 9 Aug 2023
Dear Shopna,We want to thank him for taking the time to express how his stay in our accommodation was. We are deeply sorry that your stay at our hotel did not meet your expectations. So we regret any inconvenience you may have encountered during your stay. However, thank you for the trust you have placed in us and we hope to welcome you back to our establishment or any hotel belonging to our company.Receive a cordial greeting,Director.

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
A very clean and convenient hotel with friendly staff.
Stayed 1 night in Jul 2023
Response from Director ILUNION Aqua on 1 Aug 2023
Dear Daniella, First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,Rafael Garcia AmezcuaDirector ILUNION Aqua

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Jul 2023
Response from Director ILUNION Aqua on 24 Jul 2023
Dear Maria, First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,Rafael Garcia AmezcuaDirector ILUNION Aqua

10/10 Excellent

Carlos

Stayed 2 nights in Jul 2023
Response from Ilunion Aqua 3. on 22 Aug 2023
Estimado Carlos, En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. El equipo de Ilunion Aqua seguirá trabajando y esforzándose para que su próxima estancia alcance una satisfacción total del 100% Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Director ILUNION Aqua on 13 Jul 2023
Estimado Anonymous, En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. El equipo de Ilunion Aqua seguirá trabajando y esforzándose para que su próxima estancia alcance una satisfacción total del 100% Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Director ILUNION Aqua on 13 Jul 2023
Estimado Anonymous, En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. El equipo de Ilunion Aqua seguirá trabajando y esforzándose para que su próxima estancia alcance una satisfacción total del 100% Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

6/10 Okay

smadar

Stayed 4 nights in May 2023
Response from Rafael García Amezcua, Director ILUNION Aqua on 2 Jun 2023
Estimado Smadar, En primer lugar, quisiéramos agradecerle las molestias que se ha tomado en transmitir su opinión sobre la estancia en nuestro hotel. Tomamos nota de sus sugerencias para poder trabajar con el equipo sobre los puntos de mejora que nos comenta y trataremos de seguir mejorando día a día. Nuestro equipo seguirá trabajando y esforzándose para que en su próxima estancia cubramos sus expectativas. Esperamos volver a recibirle en nuestro establecimiento o cualquiera de nuestra compañía. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent from our arrival, very polite and helpful. Rooms were very clean and modern, excellent facilities within. Right in the city centre as well and has shopping centre right underneath with plenty amenities. Would definitely recommend this hotel!
Stayed 2 nights in May 2023
Response from Rafael García Amezcua, Director ILUNION Aqua on 26 May 2023
Dear Andrew,First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,

8/10 Good

Yulia

Stayed 2 nights in May 2023
Response from Director ILUNION Aqua on 20 Jun 2023
Estimada Yulia,En primer lugar, quisiéramos agradecerle las molestias que se ha tomado en transmitir su opinión sobre la estancia en nuestro hotel. Tomamos nota de sus sugerencias para poder trabajar con el equipo sobre los puntos de mejora que nos comenta y trataremos de seguir mejorando día a día. Nuestro equipo seguirá trabajando y esforzándose para que en su próxima estancia cubramos sus expectativas. Esperamos volver a recibirle en nuestro establecimiento o cualquiera de nuestra compañía. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

10/10 Excellent

marcelo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is located on top of a shopping center 4 flors of everything . Didnt like that in the hotels I visit,even this 4 stars they dont have coffee makers or irons in the room.
Stayed 3 nights in May 2023
Response from Rafael García Amezcua, Director ILUNION Aqua on 11 May 2023
Dear Marcelo,First of all, we would like to thank you for the trouble you have taken to convey his opinion about your stay at our hotel.We take note of your suggestions to be able to work with the team on the points of improvement that you tell us and we will try to continue improving day by day.Our team will continue working and striving so that we meet your expectations on your next stay.We hope to receive you again in our establishment or any of our company.Receive a cordial greeting,

6/10 Okay

Ana

Liked: Staff & service
Stayed 8 nights in Apr 2023
Response from Rafael García Amezcua, Director ILUNION Aqua on 11 May 2023
Estimada Ana, En primer lugar, quisiéramos agradecerle las molestias que se ha tomado en transmitir su opinión sobre la estancia en nuestro hotel. Nuestro equipo seguirá trabajando y esforzándose para que en su próxima estancia cubramos sus expectativas. Esperamos volver a recibirle en nuestro establecimiento o cualquiera de nuestra compañía. Reciba un cordial saludo,

10/10 Excellent

Teresa Mary

Liked: Cleanliness, staff & service, property conditions & facilities
This is not the newest property I have stayed in, but definitely one of the cleanest. The housekeeping staff is excellent! The reception staff was friendly and helpful. The breakfast was delicious and plentiful. I would stay here again.
Stayed 6 nights in Mar 2023
Response from Rafael Garcia Amezcua, Director ILUNION Aqua on 28 Mar 2023
Dear Teresa Mary,First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,Rafael Garcia AmezcuaDirector ILUNION Aqua

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, easy check-in, very helpful staff. Capably assisted me with obtaining the discount on parking for overnight guests. Clean and spacious room. Good, well-stocked breakfast buffet.
Stayed 1 night in Mar 2023
Response from Director ILUNION Aqua on 22 Mar 2023
Dear Customer,First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,Director ILUNION Aqua

8/10 Good

Kelli

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so great. Helpful and human. Well trained in customer svs and the location can’t be beat. Especially with the new tram right across the bridge at El Saler.
Stayed 4 nights in Mar 2023
Response from Director ILUNION Aqua on 10 Mar 2023
Dear Kelli,First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,

10/10 Excellent

Nidia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent location and quality service.
Stayed 2 nights in Nov 2022
Response from ILUNION AQUA DIRECTOR on 21 Nov 2022
Dear Nidia, First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We take note of your opinion to continue improving day by day.For the Ilunion Aqua team it has been a pleasure to have received you in our house.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company. Receive a cordial greeting Sincerely,

6/10 Okay

Garratt, St Helens

Travelled with family
Liked: Staff & service, property conditions & facilities
Very difficult to get around in and hard to find. Parking was confusing.
Response from ILUNION AQUA DIRECTOR on 8 Nov 2022
Dear Garatt,First of all, we would like to thank you for the trouble you have taken to convey your opinion about your stay at our hotel.We take note of your suggestions in order to be able to work with the team on the points of improvement that you tell us about. Our desire is to make your stay a unique experience and meet all your expectations, so we will try to continue improving day by day.The Ilunion Aqua 3 team will continue to work and strive so that your next stay reaches 100% total satisfaction.We hope to welcome you again in our establishment or any of our company.Receive a cordial greetingSincerely,

8/10 Good

aiwu

Travelled with family
Liked: Cleanliness, staff & service
Clean and good location to old town and beach. The $5 breakfast buffer is great. There is no coffee/hot water maker, no refrigerator Or microwave in the room.
Response from ILUNION AQUA DIRECTOR on 8 Nov 2022
Dear Aiwu,First of all, we would like to thank you for the trouble you have taken to convey your opinion about your stay at our hotel.We take note of your suggestions in order to be able to work with the team on the points of improvement that you tell us about. Our desire is to make your stay a unique experience and meet all your expectations, so we will try to continue improving day by day.The Ilunion Aqua 3 team will continue to work and strive so that your next stay reaches 100% total satisfaction.We hope to welcome you again in our establishment or any of our company.Receive a cordial greetingSincerely,

2/10 Terrible

Gunay

Business traveller
Too bad!
Location is good. Receptionists are kind but hotel rooms and service are terrible. No minibar, no kettle, no glass and even no shampoo or hand soap in the rooms. Just showerjel and bed. No restaurant/bar service if you need even a simple drink around 11 pm. I was sick and needed hot tea, they were not able to give me a glass of hot water although I offered them to pay its double cost. Breakfast start at 8:00 (not 7:00). Room was not cleaned properly. Worse hotel I had stayed compared to its price. Never ever!
Stayed 6 nights in Oct 2022
Response from Rafael García Amezcua, Director ILUNION Aqua on 25 Oct 2022
Dear Gunay,Thank you for staying with us on your recent trip to Valencia and for sharing your impressions.We are deeply sorry that your stay at our hotel has not met your expectations, we know that the information and services available at our hotel are perfectly explained from the arrival of our guests.We are sorry for the inconvenience and we note down your constructive comment to work with the team on the points of improvement that you indicate.We hope to welcome you again in our facilities.Receive a cordial greetingSincerely,Rafael Garcia Amezcua, Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at Illunion 3 Aqua.
All staff were very friendly and as helpful as they could be. We did ask for a double bed in our booking and got singles which they couldn't change apparently. There was no small fridge or mini bar where we could store water to drink and when we asked if they had any we could use they said they didn't but we were welcome to put bottled water in their fridge if we wanted to, which was very good of them but I didn't really relish the idea of having to go down to reception every time I wanted to get a cool drink of water, particularly in the middle of the night in my nightwear. There was no tea or coffee making facilities in the rooms either. Other than that our stay was really good. We were out a lot, just coming back from the beach to shower, or the city and then off out again in the evening. Food was not included in the price of our stay but breakfast, lunch and dinner was available in the hotel at an extra cost. Overall our stay was very good and I would stay here again.
Stayed 14 nights in Aug 2022
Response from Rafael Garcia Amezcua, Director ILUNION Aqua on 28 Sept 2022
Estimado cliente, En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. El equipo de Ilunion Aqua seguirá trabajando y esforzándose para que su próxima estancia alcance una satisfacción total del 100% Tomamos nota de su opinión para seguir mejorando día a día. Para el equipo de Ilunion Aqua ha sido un placer haberla recibido en nuestra casa. Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo Atentamente, Rafael García Amezcua, Director ILUNION Aqua

4/10 Poor

Ruben

Stayed 4 nights in Aug 2022
Response from Rafael Garcia Amezcua, Director ILUNION Aqua on 28 Sept 2022
Estimado Ruben,Gracias por alojarse con nosotros en su reciente viaje a Valencia y por compartir sus impresiones. Sentimos profundamente que la estancia en nuestro hotel no haya cubierto sus expectativas, nos constan que la información y los servicios que hay disponibles en nuestro hotel se explican perfectamente desde la llegada de nuestros huéspedes. Somos conscientes de que la nueva normalidad a la que nos enfrentamos nos han hecho cambiar a todos nuestros hábitos y costumbres, pero si hay algo que tenemos claro en todos nuestros establecimientos es que por encima de todo va a priorizar la seguridad tanto de nuestros clientes como de nuestro personal. Esperamos recibirle nuevamente en nuestras instalaciones. Reciba un cordial saludo Atentamente, Rafael García Amezcua, Director Hotel

6/10 Okay

VALENTINA

Disliked: Property conditions & facilities
Mediocre
Good check. But the rooms are not in good conditions. The bathroom ‘door’ it’s a glass door which doesn’t shut so when you are doing your business it’s like doing it in the room. Me and my partner had to go for a walk in the mall to give eachother privacy which is ridiculous! They don’t have a wardrobe. And not drawers FYI. The room was spacious enough. The place is extremely noisy, especially when the cleaning starts early in the morning you be 100% sure you will wake up as there is A LOT of banging. I put a request for a quiet room and possibly with a view (which I know it’s not always possible) but guess what ? They gave us a room right in front of the elevator, which is super noisy and people come and go at all sorts of time. The room also had with a view to a parking lot( which we didn’t care much for that).
Stayed 4 nights in Jul 2022
Response from . on 10 Aug 2022
Dear Valentina Thank you for staying with us on your recent trip to Valencia and for sharing your impressions. We are deeply sorry that your stay at our hotel did not meet your expectations, we are aware that the information and services available at our hotel are perfectly explained from the arrival of our guests. We are aware that the new normal we are facing has made us change all of our habits and customs, but if there is something that we are clear about in all our establishments, it is that above all else it will prioritize the safety of both our customers and of our staff. We look forward to welcoming you back to our facilities. Receive a cordial greeting Sincerely, Rafael García Amezcua, General Manager

2/10 Terrible

Keith

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Worst hotel bed I’ve ever had
This is a nice hotel with some unfortunate downsides. First, the bed. I honestly can’t remember ever having such a bad bed in a hotel. It’s a thin mattress on a metal support that made terrible noise every time either of us moved. It felt like a sofa bed. We stayed in 4 hotels traveling through Spain and didn’t see anything like it anywhere else. Second, it is attached to a hotel and directly under the hotel there is construction going on. I was assured at check in that you couldn’t hear it in the rooms only the lobby. Wrong. Jackhammer all day. On the plus side the breakfast we included in our stay was wonderful and taxis were plentiful.
Stayed 3 nights in Jul 2022
Response from . on 10 Aug 2022
Dear Thank you for staying with us on your recent trip to Valencia and for sharing your impressions. We are deeply sorry that your stay at our hotel did not meet your expectations, we are aware that the information and services available at our hotel are perfectly explained from the arrival of our guests. We are aware that the new normal we are facing has made us change all of our habits and customs, but if there is something that we are clear about in all our establishments, it is that above all else it will prioritize the safety of both our customers and of our staff. We look forward to welcoming you back to our facilities. Receive a cordial greeting Sincerely, Rafael García Amezcua, General Manager

6/10 Okay

Miguel

Stayed 2 nights in May 2022

8/10 Good

Steven

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good but a few issues.
Advised room check-in from 2 but rooms not ready until around 3.30. Mess up with breakfast meant we had to go over the adjacent hotel for breakfast. Room was clean and in general a good stay. No kettle or tea coffee in room. No iron available. Staff friendly and helpful.
Stayed 4 nights in Apr 2022
Response from . on 9 May 2022
Dear Customer, First of all, we would like to thank you for the trouble you have taken to convey his opinion about his stay at our hotel. We take note of his suggestions to be able to work with the team on the points of improvement that he tells us. Our desire is to make your stay a unique experience and meet all your expectations, so we will try to continue improving day by day. The Ilunion Aqua 3 team will continue to work and strive so that your next stay reaches 100% total satisfaction. We hope to welcome you back to our establishment or any of our company. Receive a cordial greeting Iluniona Aqua 3 team.

10/10 Excellent

miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022
Response from recepcion on 1 Apr 2022
Buenos días muchas gracias por su valoración, nos complace haya disfrutado de su estancia y esperamos verle de nuevo.

8/10 Good

paul, Warrington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was expertly located and the breakfast great however there were works going on in the basement and it was very noisy most of the day and early evening
Stayed 10 nights in Feb 2022
Response from THANKS FOR YOUR STAY on 11 Mar 2022
Dear Paul, First of all, we would like to thank you for the effort you have made to convey your opinion about your stay at our hotel. We take note of your suggestions in order to be able to work with the team on the points of improvement that you report to us. Our desire is to make your stay a unique experience that meets all your expectations, so we will try to continue improving day by day. The noises were caused by a renovation in the building, outside the hotel. However, we want to apologize for the inconvenience caused. We are currently managing this aspect with those responsible. The Ilunion Aqua team will continue to work and strive so that your next stay reaches 100% total satisfaction. Sincerely, Rafael García Amezcua, Director

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Good Stay, relaxed and comfortable
Stayed 12 nights in Oct 2021
Response from Rafael García Amezcua, Director ILUNION Aqua on 5 Nov 2021
Dear guest, Thank you for sharing your experience with us. We are glad to know that you enjoyed your stay and we will be happy to welcome you back here or in any other ILUNION Hotel.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
I hate to give a bad review and I hardly ever do, but I have to score this one bad because it’s extremely confusing and inconvenient despite being in a great location that you would think would be very convenient. There’s an automatic sliding door at street level to get in, but it won’t open. There are 2 buttons next to the door. One says aqua 3 and the other says aqua 4. We pushed the button for aqua 3, as that was where we had a reservation, but nothing happened. After trying for several minutes and pushing the button several times to no avail, some people were coming out and opened the door for us. Once inside, we went to the front desk and checked in. No problem. Then I asked where we should park and he said in the underground parking garage. Great. We drove into the parking garage, followed all the signs that said aqua, parked and proceeded to go back upstairs to the hotel. There was an escalator going up right near where we parked so we went up. It took us into a mall. We walked through the mall looking for a sign to lead us to the hotel entrance but there were none. I asked several people in the mall but nobody knew. After walking through 3 floors of the mall with all of our luggage and getting very frustrated, we finally found a small staircase at the far end of the 3rd floor that said hotel access. The only sign we found. I had to make 2 trips up the stairs to get all of our bags up. Finally we made it to our room about an hour later. We found out later that there is
Stayed 2 nights in Aug 2021
Response from Rafael García on 13 Oct 2021
Dear John, We are sorry that your stay at our hotel was not to your satisfaction. We apologise for any issues you may have had; it's true that the inside of the shopping center might be a bit counfusing, that's why there is an elevator directly from the underground parking to our front desk level. Either way, we are taking notice of your kind suggestions and we hope to welcome you back to our hotel in the future to meet all of your expectations. Sincerely yours, Hotel Manager.

10/10 Excellent

Yessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Nice and very big rooms
Stayed 1 night in Nov 2020
Response from Rafael García Amezcua Director ILUNION Aqua on 26 Dec 2020
Dear guest, we want to thank you for the score received and we hope to greet you on your next visit. Receive a cordial greeting Sincerely, Rafael García Amezcua, Director ILUNION Aqua

10/10 Excellent

Ashok

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Sep 2020
Response from Rafael García AMezcua, Manager ILUNION Aqua 3 on 2 Oct 2020
Dear Ashok, we want to thank the time spent sharing your experiencie with us. We are happy to reach your expectations and hope to see back in the very next future to our hotel ILUNION Aqua 3. Best regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Location
A great hotel and great location Clean Well organised and comfortable Right by the City of Arts and Sciences
Stayed 4 nights in Nov 2019
Response from Rafael García Amezcua Director ILUNION Aqua on 11 Nov 2019
Dear Mark, We are delighted to hear that you enjoyed your stay at our Hotel ILUNION AQUA 3 Our guests’ happiness is what motivates us to keep up the good work every day. We place great importance on finding out our guests’ opinion to offer the best service possible and keep growing as a company. We look forward to welcoming you again in the future to any of our hotels in the ILUNION Hotels chain. Sincerely yours, Rafael García Amezcua Hotel Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business trip hotel
Good location as it is on top of a mall and across oceanographic. Parking is in the mall but to use parking add additional time on your schedule, elevators are super slow. Staff is very nice and helpful. Rooms are bit dated but nice. Overall it’s a good place to stay.
Stayed 6 nights in Oct 2019
Response from Rafael Garcia Amezcua, Ilunion Aqua Hotel Director on 26 Oct 2019
Dear client, Thank you very much for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations. We wish to receive you again in the near future in any of the hotels of our company ILUNION Hotels Receive a cordial greeting. Rafael Garcia Amezcua. Director Ilunion Aqua.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Rooms small no and real hanging space for clothes or cupboards.
Stayed 5 nights in Sep 2019
Response from Rafael García Amezcua. Director ILUNION Aqua on 2 Oct 2019
Dear client, Thank you for sharing your experience with us. We are glad you enjoyed your stay at ILUNION Aqua 3. We really appreciated your valuable words that always help us to improve. We look forward to see you soon. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and courteous. Over a very exceptional hotel.
Stayed 5 nights in Sep 2019
Response from Rafael García Amezcua, ILUNION Aqua Manager on 10 Sept 2019
Dear customer, We would like to thank you for sharing your experience with us. We are really glad you enjoyed your stay at ILUNION Aqua. We look forward to see you soon. Kind regards

8/10 Good

Peter

Liked: Cleanliness
Ok
Basic hotel small rooms, only one receptionist on duty at a time and therefore slow service when a lot of guests need help
Stayed 3 nights in Aug 2019
Response from Rafael García Amezcua, ILUNION Aqua Manager on 8 Aug 2019
Dear Peter, First of all we would like to thank you for the inconvenience you have taken in conveying your opinion about staying at our hotel We have taken note of your suggestions to correct them as soon as possible. Our will is to make your stay a unique experience and cover all your expectations, so we will try to keep improving day by day We hope to welcome you again at our establishment or any of our company ILUNION Hotels. Receive a cordial greeting Rafael García Amezcua Ilunion Aqua Hotel Director

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Rafael García Amezcua ILUNION Aqua Hotel Manager on 7 Aug 2019
Estimado cliente, Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels Reciba un cordial saludo.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location of this property is very nice. The staff is a bit unfriendly.
Stayed 1 night in Feb 2019
Response from Rafael García Amezcua, ILUNION Aqua Manager on 28 Feb 2019
Estimado cliente, Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo. Rafael García Amezcua. Director Ilunion Aqua.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Rafael García Amezcua ILUNION Aqua Hotel Manager on 7 Apr 2019
Dear Customer, Thank you very much for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations. We wish to welcome you again in the near future in any of the hotels of our company ILUNION Hotels Receive a cordial greeting Rafael García Amezcua Ilunion Aqua Hotel Director