From the moment we were picked up at the train station by the friendly staff to the moment we were dropped back off at the train station was one of the most memorable experiences my wife and I have ever had. We were greeted at the front desk by Bruno, who was very professional, friendly and treated us like honored guests while he showed us our room and explained the hotel amenities and features to us in a very thorough discussion. Our room was spectacular. The view of the Matterhorn out our window was something I'll never forget. The hotel itself is within walking distance of anything and everything you could want to do in Zermatt. Benno at the front desk also helped us decide on which hotel restaurant (there are two on the property) to have our anniversary dinner. His suggestions were spot on (Thanks Benno!) and we had an exceptional dining experience that night. The free breakfast bar in the morning is an amazing assortment of meats, cheeses, eggs, breads and many local foods as well. Everything about this hotel is wonderful and I would highly, highly recommend it to anyone. That staff is phenomenal, the location is ideal and the experience is one we will always cherish!