Front of property – evening/night

Reviews of Relais & Chateaux Schönegg

4.5 out of 5
Relais & Chateaux Schönegg
Riedweg 35, Zermatt, VS

Reviews

9.6

Exceptional

Rating 10 - Excellent. 145 out of 183 reviews" "
Rating 8 - Good. 31 out of 183 reviews" "
Rating 6 - Okay. 4 out of 183 reviews" "
Rating 4 - Poor. 0 out of 183 reviews" "
Rating 2 - Terrible. 3 out of 183 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelsey

We absolutely loved this hotel! The staff was amazing and so kind. The views were incredible! Food was also incredible including the breakfast included with the stay!! We had to leave super early our last day for a train and they even packed us breakfast bags for the go which was so sweet and made our early morning easy and delicious! Only complaint is the shower. I don’t know if all rooms have it but it’s just a handheld shower head on the wrong side making it difficult to shower and get water all over the floor. So some shower updates and this place would be perfection!
Stayed 3 nights in Dec 2023

6/10 Okay

Scott, Salt Lake City

Business traveller
Liked: Cleanliness, staff & service
The setting and the views from this hotel are amazing. It is, however, overpriced for what you get--the facilities are starting to show their age. My room--105--had no view, had a terrible shower, and was in real need of a makeover. For three hundred bucks a night for a single I expected much more.
Stayed 3 nights in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Emi

Stayed 2 nights in Jun 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay over Christmas
Excellent location, easily walkable once you know about the tunnel and dedicated lift. Breakfast selection was good, the in-house restaurant is also worth a visit (we enjoyed our dinner there very much). The view from the restaurant is another positive point. The staff (hotel and restaurant) was overall very friendly and professional. Our room was in the 'Charm' category, i.e. there are upgraded versions available. We found it more than acceptable in terms of size, comfort and amenities. We had an excellent stay in Zermatt and the hotel played its part. We would definitely consider coming back
Stayed 4 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice hotel with a fabulous view of the Matterhorn. Room and bathroom were comfortable. Very nice breakfast.
Stayed 2 nights in Jun 2022
Response from Chalet Hotel Schönegg on 27 Jun 2022
Dear Guest, Thank you very much for your nice review on Expedia. We are pleased to read that you enjoyed your stay with us! We would be delighted to welcome you again! Sunny regards

10/10 Excellent

Camille

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and experience.
Stayed 5 nights in Dec 2021

10/10 Excellent

Maneesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Zermatt
Beautiful views from the hotel. The service was excellent. Great location
Stayed 2 nights in Sep 2021

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic views of the Matterhorn. Great food, excellent service. Highly recommend
Stayed 1 night in Sep 2021

10/10 Excellent

Eleanor

Stayed 2 nights in Aug 2021

10/10 Excellent

Mamta

Stayed 1 night in Aug 2021

10/10 Excellent

SALLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little hotel with superb service. Everyone from the front desk to the restaurant were friendly and helpful. The rooms are well laid out and comfortable. The view of the Matterhorn is magnificent.
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it! Feels like home!
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Staff is very helpful and nice. Great food, fantastic bar with the best view of the Matterhorn.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room (in Petit Chalet, a suite) was beautifully decorated and spacious, good value for money. However, we needed more shampoo, and duvet covers had scorch marks. Breakfast was good, but not varied at all.
Stayed 3 nights in Feb 2020
Response from Anna Metry on 9 Apr 2020
Dear guest, Many thanks for taking the time to write such a nice review! We are pleased to hear that you were totally satisfied with your room in the Petit Chalet! We regret that the housekeeping has not replaced the amenities. As per the duvet this should not occur. It would be helpful for us if you let us know right in that moment where you notice such issues so that we can react. Also for the breakfast because if we do not know our clients' wishes we cannot offer it. However, we will surely discuss the above-mentioned remarks in our next meeting and find solutions. It would be a pleasure to welcome you again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view..wonderful staff!
he hotel was VH cry
Stayed 3 nights in Feb 2020
Response from Anna & Sebastian Metry on 9 Apr 2020
Dear James, What a great picture! We trust you totally enjoyed our Zermatt beer on your balcony whilst enjoying the sun! Thank you for your rating and for staying with us. It would be a pleasure to welcome you again in our little paradise!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Feb 2020
Response from Anna & Sebastian Metry on 9 Apr 2020
Dear guest, Many thanks for your super rating!!!! See you soon, hopefully!

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Hotel Schonegg
I just had an amazing stay at Relais & Chateaux Schonegg!!! There are not enough words to describe the outstanding customer service I received from Shuara, Cristina, and Bastian! Their genuineness to ensure I had a wonderful stay was incredible. The hotel is absolutely beautiful, and one could truly just sit on their patio, and have one of the best views of the Matterhorn. The spa is also incredible, and a great way to relax after winter hiking or skiing. I5 is a beautiful property, and I cannot thank the staff enough for making me feel at home in their beautiful hotel!
Stayed 1 night in Feb 2020
Response from Anna & Sebastian Metry on 9 Apr 2020
Dear Beatriz, Thank you so much for your lovely and touching review! We are so grateful for your compliments for Shuara, Cristina and Bastien. They are all going the extra mile in order to exceed our clients' expectations and also to make sure that they feel at home! We are so lucky to have them and have forwarded your positive and motivating words to them. It would be a pleasure to see you again, hopefully soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Anna & Sebastian Metry on 9 Apr 2020
Dear guest, Many thanks for rating us with 10 out of 10! What a pleasure! Would be great to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Anna & Sebastian Metry on 9 Apr 2020
Dear client, What a great rating!! Thank you very much indeed! We look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención y servicio que tuvieron fue excelente, el desayuno delicioso, una vista espectacular y la ubicacion mas que perfecta.
Stayed 2 nights in Jan 2020
Response from Anna & Sebastian Metry on 9 Apr 2020
Muchas gracias por su evaluación del hotel y los cumplidos al servicio recibido por parte de nuestro staff. Hemos leído sus palabras con mucho entusiasmo. Estaríamos muy contentos de darle de nuevo la bienvenida y esperamos volver a encantarla con nuestro servicio! Saludos cordiales de parte de todo el equipo de trabajo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and Impeccable Service
This is a beautifully kept hotel overlooking Zermatt and the Matterhorn, and conveniently next to one of the ski lifts. The staff are incredibly friendly and helpful - they even provided detailed recommendations on which area had the best snow conditions for skiing. The breakfast had a large variety of high quality foods. Minor details that could be improved on - we had to request that some of the toiletries be replenished; some of the bedding was threadbare/had small holes. These things are so minor though they did not take away from our experience. We look forward to staying here again.
Stayed 4 nights in Jan 2020
Response from Anna & Sebastian Metry on 9 Apr 2020
Dear client, We are overwhelmed by your rating and your compliments. Thank you for praising our staff for their friendliness and helpfulness. It is crucial for us to give recommendations on the ski and hike conditions so that our clients can make the most of their stay. Thank you for the remarks on the housekeeping facilities. We will keep an eye on that . It would be a great pleasure to see you again! Take care and stay healthy!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Anna & Sebastian Metry on 9 Apr 2020
Thank you very much for that great rating! 5 out of 5 makes us very proud! We would be pleased to see you again!

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Anna & Sebastian Metry on 9 Apr 2020
Dear guest, We are very grateful for your super rating! Thank you very much and hope to see you soon!

10/10 Excellent

SHINIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SEOUL
JUNGGU
Stayed 3 nights in Sep 2019
Response from Anna & Sebastian Metry on 9 Apr 2020
Thank you for your super rating!!! Looking forward to your next visit!

10/10 Excellent

Meir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Anna & Sebastian Metry on 18 Aug 2019
Daaaaaaanke!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Staff great. Towels need to be heavier and better quality
Stayed 1 night in Jul 2019
Response from Anna & Sebastian Metry on 13 Jul 2019
Hi there, Many thanks for your super rating and your review. Our towels are all Swiss made and of high quality. However, we can always reconsider to purchase heavier towels in the future. Thank you for the input. We hope you enjoyed your stay and would be pleased to welcome you next time in our establishment. Kind regards from sunny Zermatt

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Anna & Sebastian Metry on 9 Apr 2020
Thank you for a great rating!

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in every way!!
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schonegg
So nice. Opened the spa for me special - after I already checked out. Comfy beds. Beautiful views. Cute bar. Really nice people.
Stayed 1 night in Feb 2019

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel
great hotel in very good location
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay over Christmas. Beautiful terrace overlooking Zermatt with breathtaking view of Matterhorn.
Stayed 4 nights in Dec 2018
Response from Anna & Sebastian Metry on 9 Jan 2019
Hi there, Many thanks for your positive feedback! We are very pleased to hear that you fully enjoyed your stay during Christmas and that you took lots of nice selfie pics on our terrace! We are very much looking forward to your kind response.

10/10 Excellent

Cindy, Racine Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and excellent staff! We loved it there. I would highly recommend. We didn’t want to leave! What a pleasure to be treated so well.
Stayed 3 nights in Sep 2018
Response from Severa Ludwig, Réception on 25 Sept 2018
Dear Cindy, Thank you very much for your kind feedback! We highly apprecciate you have been enjoying your stay with us. It would be always a pleasure for us to welcome you again in our hotel. Warm regards from the Chalet Hotel Schönegg.

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2018
Response from Anna & Sebastian Metry on 11 Sept 2018
Thank you so much for your stay and super rating!!!! We are very much looking forward to your next visit!

10/10 Excellent

Jim, Wadsworth OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone who comes to Zermatt needs to stay at this hotel!
Stayed 1 night in Aug 2018
Response from Anna & Sebastian Metry on 9 Sept 2018
Many thanks Jim for your super rating and your recommendation! We look forward to welcome you again - hopefully soon =)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view, friendly staff, excellent value, 5 minutes from train station to the elevator to the hotel
Stayed 1 night in Jul 2018
Response from Anna & Sebastian Metry on 4 Aug 2018
Dear Guest, Many thanks for your excellent rating! Indeed you easily reach the centre and the train station with our private elevator. And still, you are above the village enjoying an unobstructed view to the Matterhorn! It would be a pleasure to see you again in our little paradise!

10/10 Excellent

Kirsten, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect one night stay! Staff was nice, helpful and informative. Included breakfast was the best breakfast I ever had. Rooms were clean, comfortable and spacious with a perfect view of the Matterhorn. My boyfriend and I had a great time.
Stayed 1 night in Jul 2018
Response from Anna & Sebastian Metry on 4 Aug 2018
Dear Kirsten, Thanks a lot for your great rating and review! We are proud to hear that you were satisfied with our staff. Furthermore we appreciate your compliments for the room with its unique Matterhorn view and our breakfast with fresh products from the region. So happy to read that your were having a great time! It would be a pleasure to welcome you and your boyfriend again somewhen! Sunny greetings from Zermatt

10/10 Excellent

Kunal, Bangalore, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Its an awesome hotel n location to stay. Loved each and every bit of the hotel. It was an awesome stay.
Stayed 2 nights in Jul 2018
Response from Severa Ludwig, Réception on 24 Jul 2018
Dear Kunal, Thank you very much for your kind review. We highly appreciate that you have been satisfied with your stay in our hotel. We would be very pleased to welcome you again. Sunny regards from Zermatt,

10/10 Excellent

Alison, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, comfy beds!
The hotel bottom entry is a long tunnel under a mountain - it's really cool. The rooms were spacious, beds were comfortable, views were great. The staff were very polite and helpful and spoke English. I would definitely stay there again.
Stayed 1 night in Jun 2018
Response from Anna & Sebastian Metry on 8 Jul 2018
Dear Alison, Thank you so much for your positive Review on Expedia. Indeed, our "James Bond" tunnel is unique. You reach the centre with ease and are still feeling far away from the busy village. Our staff feels honoured by your compliments and we all look forward to seeing you again for the mountain summer in Zermatt! Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, central location, great mountain view, clean Swiss country themed room, fabulous breakfast. Loved this hotel and would gladly stay there again.
Stayed 1 night in Jun 2018
Response from Anna & Sebastian Metry on 6 Jul 2018
Dear Guest, Thank you so much for your lovely feedback on Expedia and for emphasizing the location of the hotel with the beautiful Matterhorn view as well as the Swiss ambience and the fabulous breakfast. We would be more than pleased to welcome you again in our establishment. With kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a magnificant hotel. The view of the Mattahorn was so impressive. It was so cool to be so high in the village, but also be able to take their tunnel and be on the street level. Room was spacious and had a balcony. The only negative comment would be that the restaurant’s dinner menu was quite limited. The breakfast buffet was one of the best we have ever had.
Stayed 1 night in Jun 2018
Response from Anna & Sebastian Metry on 2 Jul 2018
Dear Traveler, We are glad to read that you fully enjoyed your stay with us. Indeed, the position of our hotel is unique. You are away from the busy village overlooking it, but with our private lift and tunnel you reach it within 5 minutes (walking distance). We regret that our a la carte choice did not meet your expectations. All our dishes are freshly prepared and we have several cold and warm starters, soups, pasta, main courses with meat, fish and veggie. Furthermore we offer every evening a 4 course menu. It would be helpful though if you could tell us what you were missing in the menu so that upon your next visit we will surprise you. Many thanks for the compliments for our breakfast buffet. Also there we only use fresh products, most of them we procure from the region. It would be a pleasure to see you again! Sunny greetings from Zermatt mountain summer,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with great service. Only drawback was the hotel car driver during the check out process.
Response from Anna & Sebastian Metry on 6 Apr 2018
Dear Anonymous We are delighted to read that you have enjoyed your stay with us. Possibly you could contact us directly to provide us more detailed information on the car driver? We look forward to your return hopefully in the near future. Thank you once again for your review.

10/10 Excellent

Joel, Manila, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warmth and friendliness
The staff were very friendly and professional, especially the ladies on the front desk. The owner herself (and her daughter) were constantly around to personally check on us. When we had a problem with one of our rooms (apparently an earlier guest had smoked inside, despite the no smoking sign), they gave us multiple other options to choose from (including the original room, which they cleaned again). The rooms themselves are very beautiful and charming. I tried the hotel's wellness center, and was pleased with its cleanliness. The physiotherapist was also very good. The hotel's location is very close to a Bayard ski rental and the Sunnegga ski station, so it is almost like a ski-in hotel. The Bayard ski rental has its own lockers, but the hotel also has its own ski lockers. Tip: Take the higher rooms, especially if you get the Matterhorn view. They have the wooden slanted ceilings, which give you an alpine chalet feeling and are farther from the open deck restaurant below (which wasn't noisy in any case).
Stayed 5 nights in Mar 2018
Response from Anna & Sebastian Metry on 28 Mar 2018
Dear Joel Sunny greetings from Chalet Hotel Schönegg! Reading your review has put a smile on our faces and that of our team. We truly appreciate you taking the time to write such a wonderful review of your wonderful stay at Chalet Hotel Schönegg. We are happy to read that the experience at our little mountain paradise has exceeded your families expectations. Thank you for your kind words and compliments on our service. We look forward to your return hopefully in the near future, for many more holidays. Thank you once again for your review. Your hosts,

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great traditional hotel with fabulous views!
just got back.stayed 4 nights with my sister. wonderful hotel, staff amazing nothing was too much trouble. The hotel has views that you dream off. can't wait to go back.
Stayed 4 nights in Feb 2018
Response from Anna & Sebastian Metry on 28 Mar 2018
Dear J Sunny greetings from Chalet Hotel Schönegg! We truly appreciate you taking the time to write such a wonderful review of your fantastic stay at Chalet Hotel Schönegg. Thank you for your kind words and compliments on our service. Our team and ourselves take pride in offering unforgettable hospitality and experiences to all our guests. We truly hope to welcoming you back again to our little mountain paradise in the near future. Best regards, Your hosts

10/10 Excellent

Gina, Flower Mound, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing!
It was a birthday trip for myself with my husband and we had an amazing stay. Hotel was awesome. Food was amazing. Skiing was amazing as well. Very close to everything you need. We would love to return!
Stayed 6 nights in Feb 2018
Response from Anna & Sebastian Metry on 13 Feb 2018
Dear Gina Sunny greetings from Chalet Hotel Schönegg! We truly appreciate you taking the time to write such a wonderful review of your fantastic stay at Chalet Hotel Schönegg. It is a pleasure to read that you've had such a pleasant Birthday. Yes indeed, our hotel is most conveniently located. We hope to welcoming you back again to our little mountain paradise, in the near future. Best regards, Your hosts, Anna & Sebastian Metry

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017