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Reviews of Tunisia Palace

4 out of 5
Tunisia Palace
13 Avenue De France, Tunis

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 96 reviews" "
Rating 8 - Good. 40 out of 96 reviews" "
Rating 6 - Okay. 11 out of 96 reviews" "
Rating 4 - Poor. 5 out of 96 reviews" "
Rating 2 - Terrible. 11 out of 96 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was filthy. The toilet flush button on top of the toilet was broken. The plug for the hair dryer didn’t work and a light was not working! Would not recommend this place!!!
Stayed 27 nights in Jul 2021
Response from ... on 18 Aug 2021
Thank you for your feedbacks

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Good people at the reception Hotel needs an urgent renavation Breakfast was very very very bad
Stayed 1 night in Jul 2021
Response from Front Desk Team on 23 Jul 2021
Thanks for your feedbacks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021
Response from HOTEL TUNISIA PALACE on 22 Mar 2021
Thank you for your feedbacks

2/10 Terrible

Kalpesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible stay in Tunisia Palace
My stay in Tunisia was terrible Service is very bad , People there are not good enough Food is very very bad
Stayed 8 nights in Feb 2021
Response from HOTEL TUNISIA PALACE on 8 Mar 2021
Thank you for your feedbacks

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from HOTEL TUNISIA PALACE on 19 Jan 2021
Thanks for the feedback on your experience with us.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well run COVID quartine program
Stayed 14 nights in Dec 2020

8/10 Good

Chris

Business traveller
Liked: Property conditions & facilities
Very friendly and helpful staff, and okay location. Medium cleanliness with covid (some staff not wearing masks, unclear protocol).
Stayed 3 nights in Dec 2020

2/10 Terrible

Verified traveller

Stayed 4 nights in Mar 2020
Response from Front Office Team on 2 Apr 2020
Thank you for your feedbacks

6/10 Okay

Verified traveller

Travelled with family
Old hotel
It’s okay for 2 nights trip nothing special
Stayed 2 nights in Jan 2020
Response from Hotel Tunisia Palace on 5 Jan 2020
We just renovated the Hotel last year Thank you for your feedbacks

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value of the money
Big rooms, Very clean and excellent location close to shops,cofies,and resturants.
Stayed 4 nights in Dec 2019
Response from HOTEL TUNISIA PALACE on 26 Dec 2019
Thank you for your feedbacks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an enjoyable stay
The double bed in room was comfortable, staff at the front desk and room keeping service are approachable and helpful. M
Stayed 1 night in Dec 2019
Response from MEHDY EL FKI on 17 Dec 2019
Dear Guest , Firstly I would like to thank you for taking some of your precious time to fill in your review. Your feedback is a very important opportunity for us to experience our level of service through the Guest's eyes and all your notes help us to work on improving its quality. I sincerely hope to welcome you back soon at the Tunisia palace . Warmest regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from HOTEL TUNISIA PALACE on 2 Dec 2019
Thank you for your feebacks

8/10 Good

Youcef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious hotel, well located in the city
Stayed 1 night in Nov 2019
Response from HOTEL TUNISIA PALACE on 22 Nov 2019
Thank you for your feedbacks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from HOTEL TUNISIA PALACE on 18 Nov 2019
Thank you for your feedbacks

8/10 Good

JF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old colonial building; central location; nice rooms.
Stayed 3 nights in Oct 2019
Response from MEHDY EL FKI / GENERAL MANAGER on 17 Oct 2019
Dear Guest, The entire Hotel Tunisia Palace team and myself is delighted to learn that you have enjoyed your recent stay at our property. Thank you very much for taking some of your time to post such a rewarding comment which will enable and motivate us to always do our best to satisfy our customers. We are certainly looking forward to welcoming you back in a not too distant future. Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Lovely, old-Tunisia feel to the place, with very friendly staff - so much nicer than the city's more modern hotels. But they need to improve wifi - very weak in some rooms Breakfast buffet v nice, but coffee was awful stuff from a machine - outrageous in a county where so much good coffee available.
Stayed 2 nights in Sep 2019
Response from HOTEL TUNISIA PALACE on 9 Oct 2019
Dear Guest, I would like to thank you for sharing your experience at the Tunisia Palace Hotel. I am happy to hear you enjoyed the great location of our hotel. I am truly sorry to hear you encountered issues with the cofee in the breakfast and I wish to apologize for that. We sincerely appreciate your feedback as we always endeavor to offer the highest level of service. Thank you for giving us the opportunity to improve our quality of service, I do hope to welcome you again in our property. Sincerely, Mehdy El Fki

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from HOTEL TUNISIA PALACE on 3 Oct 2019
Thank you for your feedback

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
great communication
Stayed 1 night in Sep 2019
Response from HOTEL TUNISIA PALACE on 3 Oct 2019
Thank you for your feedback We hope to welcome you back soon

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
I arranged the stay at Tunisia Palace for 15 guests. Although we had some issues with the booking the hotel staff was very keen to solve the problems quickly, all the staff was very nice. The service was good, the breakfast as well. I would definitely recommend this hotel if you travel for business but for touristic purposes as well. It is extremely well positions - right on the main shopping street and close to the Medina. We visited many hotels as our guests stayed all other Tunis, and this hotel was definitely one of the best - if you take into count both quality of stay and location.
Stayed 5 nights in Jun 2019
Response from GENERAL MANAGER on 20 Jun 2019
Dear Irina, Thank you for the great rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure serving you at The Tunisia Palace Hotel , and we hope to see you again soon. Mehdy El Fki

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Apr 2019
Response from Hotel Tunisia Palace on 11 May 2019
Dear Guest, Thank you for the fantastic review of Tunisia Palace Hotel. We are delighted that our inspired service and surroundings exceeded your expectations. It was our pleasure welcoming you, and we look forward to having you as our guest again on your next visit to Tunis.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid staying at Tunisia Palace Hotel
While the hotel is well located, sadly the hotel, its interiors, linen, upholstery, toiletries and its overall service standards are pathetic. The front office, housekeeping, restaurant and security staff lack English language and more importantly customer service skills. The air conditioning was not working and the reason given was that it was centrally operated and would be started in 2-3 weeks time. The internet quality was poor. The breakfast spread was meager and repetitive. I would never go back to this hotel and would surely not recommend it to anyone.
Stayed 3 nights in Apr 2019
Response from General Manager on 2 May 2019
.Thank you for taking the time to provide us with detailed feedback from your recent stay. We encourage constructive criticism so we may be able to learn and grow but unfortunately it does sound like the fundamental characteristics of the hotel failed to meet your expectations. I will be addressing with our Housekeeping team and the Engineering Team your feedback in regards to service and overall lack of customer appreciation. Please know we value all our guest and pride our self on excellent costumer service. From reading your review it seems we failed to display this to you during your stay and for that I personally apologize. It is unfortunate that you will not be inclined to recommend The Tunisia Palace to your friends and family but do appreciate your honesty regarding your experience. Regards, Mehdy El Fki

4/10 Poor

Zoe

Disliked: Cleanliness, property conditions & facilities, room comfort
I would not stay here again
Great service and very friendly staff in the restaurant, and the bellmen. But the front desk needs a lot of help. No maps or info about anything touristy unfortunately. Also no chain lock on inside of room door. 1st room we got we walked in on someone staying in that room and then were afraid that would happen to us. We didn’t feel safe. Terrible view of a wall. Dirty sheets... lots of small black hairs on both my sheets. Asked for extra towels because they only give you one each and us girls wanted an extra one each for our hair... head of housekeeping would not give it to us. Housekeeper cleaning the rooms was lovely though, very sweet. Also we were headed out at 7 and the crepe omelette machine was only warmed up then, even though they’d been open for 1/2 hour. Things to consider. No clock or hot water in the room and good lock figuring that safe out
Stayed 1 night in Apr 2019
Response from MEHDY EL FKI on 25 Apr 2019
Dear Zoe, Firstly I would like to thank you for taking some of your precious time to fill in your review. I sincerely regret to read that we have failed to fulfill your expectations during your stay. Please be ensured that all your comments have been shared with the different departments and actions have already been taken accordingly I would be extremely honored to welcome you back to the Tunisia Palace Hotel in the future and have the occasion to bring your positive opinion back. Warmest regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old style decor. Most staff are friendly and a couple are not. Pillowcases were not changed when I checked into the room, I had to ask for new pillowcases. Otherwise, a comfortable and clean room. I did not enjoy the breakfast although the breakfast room was very pretty.
Stayed 1 night in Apr 2019
Response from MEHDY EL FKI on 12 Apr 2019
Dear Guest, Firstly I would like to thank you for taking some of your precious time to fill in your review. Your feedback is a very important opportunity for us to experience our level of service through the Guest's eyes and all your notes help us to work on improving its quality. I sincerely hope to welcome you back soon at the TUNISIA PALACE HOTEL. Warmest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything one would wish of five star accommodation
Stayed 3 nights in Mar 2019
Response from GENERAL MANAGER on 26 Mar 2019
Dear Guests, Thank you for your review on Hotel.com. Great to hear your overall experience in Tunisia Palace was above your expectations. Thank you for staying with us and for ranking us so highly. Please feel free to contact us for any assistance you might require. See you soon! MEHDY EL FKI

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in old style building in the city center. Next to Medina, about ten minute walk from the train station, about 15 minute ride to airport. Very good buffet breakfast.
Stayed 2 nights in Feb 2019
Response from Team Tunisia Palace on 25 Feb 2019
Dear guest we thank you for this nice review , we are glad to know that you enjoyed your stay in our hotel and that you will come back next time so we hope to welcome you again very soon kindest regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To be recommended
Nice location, clean and nice room. The breakfast could be improved.
Stayed 1 night in Nov 2018
Response from Mourad on 20 Nov 2018
Thank you for your feedback

8/10 Good

zoran

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2018
Response from Guest Relations on 17 Nov 2018
Thank you so much for your great score! We are happy you enjoyed staying at Tunisia Palace

10/10 Excellent

Mundar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Guest Relations on 21 Jun 2018
Thank you for your comments

8/10 Good

Hassan

Liked: Staff & service
Its ok for Centre bussinens trip not more than 3 days , its ok
Stayed 1 night in May 2018
Response from Mher Brahem on 18 May 2018
Thank you for your feedback We are glad to know that you loved our hotel and we are looking for welcoming you in your next visit to Tunis

8/10 Good

mohamed fowad a

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Guest Relations on 5 May 2018
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice. Well put together and luxurious
Response from Guest Relations on 5 May 2018
Thank you very much for your time and feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
An OK Hotel
The hotel room is large and the bed is comfortable. The air conditioning/heat doesn't work all that well -- windows open help but then you may have mosquitos. Restaurant is more a large sports bar. Smoking is allowed and Tunisian like to smile. Food is OK. Ask for a room on the opposite side of the restaurant -- very loud music on Friday night. Parking is in front of the hotel -- staff will find or make a place for your car. Good hot water. Wifi is not good but better than nothing. Location is very good.
Stayed 4 nights in Apr 2018
Response from Guest Relations on 14 Apr 2018
Thank you for your positive comments and feedback we appreciate your time and hope to see you again in the future

6/10 Okay

Verified traveller

Went to restaurant for breakfast at 6 as indicated . Nothing was set up until we left at 6:30.
Stayed 1 night in Mar 2018
Response from Maher Brahem on 2 Apr 2018
Thank you for your feedback For the breakfast , we prefer that our reception is informed for early breakfast in advance Thanks

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what I had hoped that still OK
We had so many problems during our very short stay in Tunis. The hotel was not as nice as I had hoped. But the concierge did have a taxi waiting for us at a very early hour as we asked him. And they went out of their way to print boarding documents for us. But we weren’t happy with the restaurant and the bathroom door wouldn’t close and the beds were uncomfortable. It was only 70 euros but I still had excepted better. We had a 4am flight and the only reason we booked there was so we could store our luggage and have a place to sleep for a few hours.
Stayed 1 night in Jan 2018
Response from Maher Brahem on 18 Jan 2018
We thank you for your feedback Our staff are kind and helpful and we are doing our best to make our guests enjoy their stay . For the negative points you mentioned about the room, we can change the guests ' room at any time if the reception are informed and our team is available 24/24 to make sure everything is working properly in all rooms and all public areas in the hotel Regards

10/10 Excellent

flori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel in centro
hotel gia conosciuto ottima qualita prezzo
Stayed 2 nights in Jul 2021
Response from HOTEL TUNISIA PALACE on 7 Jul 2021
Thank you !

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Hôtel propre Bon restaurant pour le soir Les chambres gagneraient à être refaites Ça commence à faire viello Emplacement idéal en plein centre de Tunis
Stayed 1 night in Jun 2021
Response from HOTEL TUNISIA PALACE on 28 Jun 2021
Merci Nous espérons vous revoir bientôt a TUNIS !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very central
Stayed 1 night in Jun 2021
Response from Mohamed Amine on 7 Jun 2021
We can't thank you enough for sharing your feedback with regards to our service.Through guest feedback like yours we are better able to enhance guest experience; so thank you. Best Regards,

10/10 Excellent

Naouel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnels très disponibles, agréables et hôtel très propre.
Stayed 1 night in May 2021
Response from Mohamed Amine on 30 May 2021
Madame Nawal, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées.

2/10 Terrible

Kais

Stayed 7 nights in May 2021
Response from HOTEL TUNISIA PALACE on 10 Jun 2021
Thank you for your feedbacks

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to visit the city center.
Stayed 7 nights in May 2021
Response from TUNISIA PALACE on 27 May 2021
Thanks for your feedbacks

8/10 Good

MEHMET

Liked: Property conditions & facilities
Stayed 5 nights in May 2021
Response from Tunisia palace team on 17 May 2021
Thanks for your feedbacks

8/10 Good

ZAN ANTOINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2021
Response from Hotel tunisia palace on 2 Mar 2021
Thanks for your feedbacks

10/10 Excellent

Moadh, France

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tunisair a fait un retard de 12 heures et j'étais par obligation de réserver une chambre pour quelques heures mieux de rester a l'aéroport. Un jeune homme qui s'appelle Aymen de votre Hôtel m'a aidé pour trouver une voiture pour m'amener a l'hôtel et apres de l'hôtel vers l'aéroport aussi bien m'a donne une chambre calme. Merci infiniment pour votre serviabilité et votre aide et a la prochaine. Moadh
Stayed 1 night in Jan 2021
Response from HOTEL TUNISIA PALACE on 19 Jan 2021
Cher Moadh, Merci à vous et votre famille pour votre nuit passé au sein de notre hôtel Tunisia Palace. Merci pour vos gentils mots concernant notre personnel qui ont été ravi de vous accueillir et nous espérons donc tous vous retrouver au sein de notre établissement pour un autre et agréable séjour en notre compagnie. Cordialement MEHDY EL FKI

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😊Gentillesse, amabilité, accueil
Juste une nuit pour rejoindre tôt le matin l'aéroport en période de couvre-feu. Excellent accueil à la réception, avec une pointe d'humour sympatique😊, chambre irréprochable pour le tarif (juste un problème d'accessibilité aux chaînes télé annoncées... pas un souci), chauffage extra, propreté impeccable (peut être un petit grattage/peinture autour de la baignoire...). Repas revigorant par ce temps froid et humide d'hiver, personnel agréable, principalement au petit-déjeuner pris un peu en avance sur l'horaire d'ouverture... ETC... ETC... Et le décor fin 19ème/début 20ème...! avec ambiance vieille banque, coupole et vieux comptoirs... On revoit Agatha Christie et Hercule Poireau... Une adresse à conserver !!!
Stayed 1 night in Dec 2020
Response from MEHDY EL FKI on 28 Dec 2020
Chère Brigitte, Nou vous remercions de vos compliments et vos suggestions . Nous vous attendons pour votre prochain séjour sur TUNIS.

10/10 Excellent

mahdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
J'ai apprecie mon sejour
Stayed 7 nights in Dec 2020
Response from Dhia - Front Desk Team on 17 Dec 2020
Nous espérons vous revoir bientôt!

10/10 Excellent

Stéphanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from TUNISIA PALACE TEAM on 5 Dec 2020
THANKS FOR YOUR FEEDBACKS HOPE TO SEE YOU SOON IN TUNISIA PALACE

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2020
Response from TUNISIA PALACE TEAM on 10 Aug 2020
Thank you for your Trust

10/10 Excellent

Emna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2020
Response from GENERAL MANAGER on 3 Aug 2020
Thank you for your trust We hope to see you soon ! HOTEL TUNISIA PALACE

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Angestellten waren sehr freundlich und aufgeschlossen, die Betten bequem und die Zimmer einladend. Einzig am Frühstücksbuffet schienen manche Gerichte mehrmals aufgewärmt worden sein und die Tischsets könnten mal in die Reinigung. Wir haben uns auf jeden Fall sehr wohl gefühlt.
Stayed 4 nights in Mar 2020
Response from Hotel Tunisia Palace on 17 Mar 2020
Thank you for your feedbacks

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
場所はいい。施設は古い。レストランのスッタフは、しっかりしてる
Stayed 2 nights in Mar 2020
Response from Hotel Tunisia Palace on 17 Mar 2020
Thank you for your feedbacks