10/10 Excellent
Virginia
23 Oct 2023
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, super staff.
Staff were brilliant and spoke excellent English even though I did try to speak French! Confusing instructions on Hotels.com re. parking which ask you to phone and reserve and when I rang the hotel, they told me we don't have to ring and reserve parking, just turn up. A bit difficult to know here the Ibis car park is and how to get into it, as there is a ground floor open air one and then a basement one which both look a bit narrow to get into. We double-parked and went into ask and I spoke to a really helpful young man on reception who told us what to do to open the barrier and were able to find a space in the open air car park.
One member of staff, Fatoumata, deserves special mention. She went above and beyond to help me when I gave a complicated request to try and track down some perfume I wanted to buy for my mother which she had bought on a previous trip at a visitor centre for a chateau. She rang the property and waited patiently for about 20mins for them to answer. She finally spoke to someone in the gift shop for me to enquire about the perfume - as it was complicated I couldn't have managed with my standard of French language! It saved us driving out there 40mins to find out they no longer sold the perfume so I am so grateful she went above and beyond to help with my slightly odd request.
Went to the restaurant around the corner Au Coin Gourmand - fantastic and wonderful steak with super wine. We felt the Ibis restaurant a little pricy for the food on offer.
Virginia
Stayed 1 night in Sep 2023