Sports facility

Reviews of Palace Japan Hotel

2 out of 5
Palace Japan Hotel
2-31-6, Kiyokawa, Taito-ku, Tokyo, Tokyo-to

Reviews

8.4

Very good

Rating 10 - Excellent. 344 out of 871 reviews" "
Rating 8 - Good. 391 out of 871 reviews" "
Rating 6 - Okay. 105 out of 871 reviews" "
Rating 4 - Poor. 20 out of 871 reviews" "
Rating 2 - Terrible. 11 out of 871 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time in Japan, and I was super nervous about trying to check into a hotel on my own when I didn't speak their language. Definitely check your hotels to make sure they speak a language you know, by the way!! Palace Japan Hotel was wonderful, and most of the people at the desk do speak English! Even if they do not, they still try to help you to the best of your ability. They are so friendly and helpful! Even when I couldn't communicate with one of the ladies at the desk one morning, I just brought out Google Translate to try and communicate and she understood enough to help. If you're looking for a nice place to sleep, no matter how many days, and aren't concerned about the size of the room, this hotel is perfect. The room I was in was relatively small, but I had no problem with it. There is an elevator, which makes bringing your suitcase up and down the place so much easier! The other nice thing is there is a 7-11 and other markets nearby, plus a café. Super convenient! The neighborhood is actually relatively quiet, which is wonderful, and I could walk late at night and still feel safe. The train station is about 10~13 minutes tops when walking from the hotel. The way between the station and the hotel has elevators as an option instead of the stairs, which has been a lifesaver for me since I had two suitcases. PLEASE bear in mind the SOUTH station has escalators that go up, but none going down, so you have to carry your suitcase up/down, depending.

8/10 Good

Zi Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bars could have been installed in shower room to allow guest to hang their clothes Apart from that, the rest are decent
Stayed 6 nights in Mar 2024

10/10 Excellent

Vergel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 18 nights in Feb 2024

10/10 Excellent

Ryan

Stayed 1 night in Feb 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities
Cheap!
Stayed 7 nights in Jan 2024

8/10 Good

Aidan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Absolutely amazing staff. They were very helpful to us and friendly. Highly recommend for individual travelers going to Japan for the first time!
Stayed 6 nights in Jan 2024

8/10 Good

Sanjuana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Eric

Stayed 2 nights in Dec 2023

10/10 Excellent

Eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel overall
Stayed 4 nights in Dec 2023

8/10 Good

Chin Hui, Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
good value
Stayed 2 nights in Nov 2023

2/10 Terrible

Alvaro

Disliked: Cleanliness, staff & service, property conditions & facilities
Really tiny
Stayed 2 nights in Dec 2023

8/10 Good

Teresita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great for a solo traveller.

10/10 Excellent

Po Yan

Liked: Amenities, property conditions & facilities
Nice quiet location, lot of stores nearby
Stayed 2 nights in Nov 2023

10/10 Excellent

Thitima, Bangrak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low price but better than expected. Helpful staffs. Public bathrooms are always clean. Near supermarket with diverse and delicious foods. Quite far from train station but very easy to ride a bus.
Stayed 6 nights in Oct 2023

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice. Signs were up with clear instructions to know where tonpuy things. Always greeted when. Coming and going.
Stayed 8 nights in Oct 2023

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Damien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent place to stay, very nice rooms and great bathroom and toilet area. Highly recommend, from and Australian traveler.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property ilwas close enough to walk to the Tokyo Skytree and was all around a pleasant hotel to stay in.
Stayed 2 nights in Sep 2023

10/10 Excellent

Via

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m super happy I stayed here. It’s only 45 mns train to the city including the 10mns walk to the station. Just few mns bus away to senso-ji temple! You can even do your morning walk for about 25mns to get there. The neighbourhood is quiet and peaceful. It was so perfect after a tiring day in the bustling city. The bldg is a bit old but the facilities are clean and i did not have any problem during my 6 days stay. The staff were super nice and generous as well. My flight was delayed so I wasnt able to check in on time, and they were very considerate not to charge me for the night I missed. This is a perfect budget friendly accommodation and i will definitely stay again if I come back.
Stayed 6 nights in Sep 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Nathaniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal with easy access to Tokyo
Small hotel rooms at a excellent, affordable price. As long as you don't mind, having shared kitchen and bathrooms, this is a really great deal in NE Tokyo, that still has fairly easy access to get to the rest of the city. Happy I stayed here and would do it again.
Stayed 3 nights in Sep 2023

4/10 Poor

Abdurauf

Stayed 2 nights in May 2023

10/10 Excellent

'Sunbo Oludare

Liked: Cleanliness, staff & service
The fact that it is decent and within the budget stands out for me.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Bianca

Liked: Cleanliness, staff & service
Lovely staff and very clean
Stayed 3 nights in May 2023

10/10 Excellent

MOMOI

Stayed 1 night in May 2023

8/10 Good

Gaetan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Max, gardena

Stayed 1 night in May 2023

10/10 Excellent

Hin Pei Mark

Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Great place to stay and very helpful staff
Stayed 2 nights in Apr 2023

10/10 Excellent

Donna

Stayed 1 night in Apr 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic! They made our stay feel personal and very enjoyable. The hotel is close to a station and only 3 stops from Ueno, making it very convenient. There is a grocery store right cross from the hotel for late night snacks (their strawberries were amazing). Overall, we loved our stay and looked forward to getting back to rest our feet after each day.
Stayed 6 nights in Feb 2023

10/10 Excellent

FRANKLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay would book again 8-8+/10 for the price!
Suzuki-san the host was extremely helpful and hospitable throughout my stay. It's a humble hotel but great price and easy public transportation access.
Stayed 6 nights in Jan 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large lounge area

10/10 Excellent

ASMIT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Find Hair on the bed under blanket
overall I think just ok. It is fine for this place trying to save energy, but the light is only last for 20~30 sec than it will be off until you actually move your body, regardless you are in toilet or washing hand/brushing teeth. And worst part is bedsheet, looks normal until you try to sleep, find hairs in few different spots under the blankets, made me wondering, did they change the sheet? I only stay one night, so those hairs will not belongs to me also.
Stayed 1 night in Jan 2020

8/10 Good

Ana, Tsukuba

Liked: Staff & service, amenities, property conditions & facilities
Room had A/C with comfortable bed and was somewhat clean (floor was not throughly vacuumed but everything else was clean). Good shower and toilet facilities. Helpful staff.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy place, facilities are very clean and staff are very friendly. Room is small but there is a wardrobe and it is sufficient as a solo traveller.
Stayed 1 night in Dec 2019

8/10 Good

tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and clean
We only had one day but wanted to eat some great sushi and revisit a few spots from our last trip. It was perfect.
Stayed 1 night in Oct 2019

10/10 Excellent

Cindylynne5, Sausalito, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly English speaking staff and proximity to the Hibiya subway line and JR line.
Stayed 15 nights in Sep 2019
Response from Palace Japan Hotel on 20 Oct 2019
Dear Valued Guest, Thank you so much for your comment and we are so grateful and appreciate it. Wish to serive you agian and all the best wishes to you

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A nice place to stay when you are traveling light, with almost everything you could need.
Stayed 1 night in Sep 2019
Response from palace japan hotel on 24 Oct 2019
thank you so much for your warm comment and looking forward to serve you again

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice stay
We received an extremely warm welcome and everything was explained very clearly. Our kids really enjoyed the bunk beds. The beds were firm but I'm pretty used to that and slept well.
Stayed 1 night in Aug 2019
Response from Palace Japan Hotel on 2 Sept 2019
Dear Valued Guest, Thank you so much for your warm comments, we appreciate it very much and looking forward to see you again. All the best wishes,

8/10 Good

-RR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really nice experience here in March. The owner made sure to explain everything very carefully and showed my friend and I around the building so we knew where all the amenities were.
Stayed 2 nights in Feb 2019
Response from palace japan hotel on 26 Aug 2019
thank you so much for your warm comments, we appreciate it very much. Looking forward to your coming again and all the best wishes to you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and warm environment
Friendly staff and good price performance (attractive price for staying over the weekend). Room is small and has a smell, maybe due to the rainy season. Facilities are sufficient for a comfortable stay. Wifi connection is strong. The hotel is within walking distance (about 7 minutes) from the train station.
Stayed 2 nights in Jul 2019
Response from Palace Japan Hotel on 26 Aug 2019
thank you so much for your warm comments and we appreciate it very much. All the best wishes to you.

2/10 Terrible

Sam

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with amazing staff who are very helpful
Stayed 15 nights in Dec 2018