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Reviews of InterContinental Tokyo Bay, an IHG Hotel

4.5 out of 5
InterContinental Tokyo Bay, an IHG Hotel
1-16-2 Kaigan, Minato, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 510 out of 847 reviews" "
Rating 8 - Good. 256 out of 847 reviews" "
Rating 6 - Okay. 49 out of 847 reviews" "
Rating 4 - Poor. 17 out of 847 reviews" "
Rating 2 - Terrible. 15 out of 847 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry

Excellent location and price
Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa, Colorado Springs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely hotel with a fantastic view of the river, amazing breakfast buffet, and super convenient to catch the train anywhere you'd like to go!
Stayed 6 nights in Feb 2024

10/10 Excellent

jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and helpful. I saw some negative reviews regarding the staff but this was not my experience. I have been to Tokyo 4 times and haven’t had a bad experience with staffing or anywhere. It makes you wonder who’s leaving these poor reviews.
Stayed 4 nights in Jan 2024

10/10 Excellent

Barry, Tampa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Exceptional service.
Stayed 1 night in Jan 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular view
Stayed 2 nights in Dec 2023

10/10 Excellent

Jean

Stayed 5 nights in Dec 2023

8/10 Good

Samina

Travelled with partner
Liked: Cleanliness, staff & service
Water view
Stayed 4 nights in Nov 2023

10/10 Excellent

Aleksandr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room. Excellent service. Very good restaurants, especially, French restaurant. Location convenient for transportation to any destination in Tokyo.
Stayed 3 nights in Oct 2023

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

SHAUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect!
Stayed 3 nights in Oct 2023

10/10 Excellent

ziyu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got free upgraded room with view. I enjoyed the beautiful view everyday. The staff here are super friendly and helpful. I definitely will come back again! Try their breakfast omelette! It’s superb!

8/10 Good

Serene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Stayed 4 nights in Oct 2023

8/10 Good

Quentin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Yvonne, 95120

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

david

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff and great amenities
Stayed 4 nights in Sep 2023

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent accommodations five stars
Stayed 4 nights in Aug 2023

10/10 Excellent

Christyan W

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service here is the greatest! You get what you paid for!!!!!! Had an awesome stay!!!!
Stayed 3 nights in Aug 2023

10/10 Excellent

Imelda

Stayed 1 night in Jul 2023

10/10 Excellent

Tammie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best club level I have experienced
Stayed 2 nights in Jul 2023

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We had a wonderful stay at the InterContinental Tokyo Bay! This hotel is luxurious and in a great location. We enjoyed the hotel buffet at Chef's Live Kitchen - ate there twice, once for sit-down in the dining room, once for the bento box takeout option. All the food was exquisite. The concierge was also very helpful when we learned our day trip to Mt. Fuji got canceled at the last minute. He recommended the Gray Line tour of Mt. Fuji and helped us make a reservation over the phone for a tour the next day.
Stayed 7 nights in Jun 2023

10/10 Excellent

Pui Kei Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has probably the best Tokyo bay view, which is beautiful at night. The room is spacious and clean. There’s a station close by that can get you to Ginza area easily.
Stayed 2 nights in May 2023

10/10 Excellent

Sanjeev

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property in a good location. Staff is very polite and helpful. Lots of dining options in the hotel. Beautiful room with stunning views of the bay. 5 minutes to Ginza and easy train ride to Ueono. Close to the subway station. Easy to access other parts of the city.
Stayed 3 nights in May 2023

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place near everything Tokyo. Not new, but well maintained and the service and customer care was above and beyond anything we expected.
Stayed 4 nights in Mar 2023

10/10 Excellent

Scott, Laval

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent quality hotel and the staff was always helpful and accommodating.
Stayed 1 night in Apr 2023

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too far from center and all attractions
Stayed 3 nights in Mar 2023

6/10 Okay

Ray

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Quite inconvenient and no bellmen or concierge to help.
Stayed 6 nights in Mar 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness
Somehow this time the male staff at Front Desk were not that great… and the hotel is getting old with out-of-fashion wall charging ports…
Stayed 4 nights in Mar 2023

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, the people, the food....the entire stay itself was amazing.
Stayed 1 night in Mar 2023

10/10 Excellent

Cassia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

8/10 Good

Wilson Chung-Yin

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2023

10/10 Excellent

Yehoshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023

10/10 Excellent

Nghiep

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super 5 Stars Hotel. Friendly staffs. Nice spacious room! Will Highly recommend.

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Fumie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022

10/10 Excellent

Haruyo

Stayed 1 night in Dec 2022

8/10 Good

Loretta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

wilfred

Liked: Cleanliness
Disliked: Staff & service
I think they have staff shortage which leads to lack of service and poorly trained service for a 5 star hotel.

6/10 Okay

Dickson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last night stay on a 6 days family trip
Stay for one night before flight back to US and a 2 days trip from Nikko. Stayed in this place before on multiple business trips because of the location (also member to the hotel chain). Came to Tokyo with family (wife and daughter)this time. Booked the room for 3 people with bay view. Arrived late (9pm) due to trip delay. Found room was only partially prepared for 3 people. Had 3 slippers but only 2 sets of towels and 2 bottles of water. Clock radio next to the bed was so age that you could barely read the time. Since the in-house restaurants were closed, had to go out to get dinner. Went to the front desk and informed them about the towels issue. Came back after to find a bag of towels was hanged at door instead of inside the bathroom. Overall disappointed in the level of service and the upkeep of the hotel. Things like this would not have happened before.
Stayed 1 night in Nov 2022

8/10 Good

Soumya kanti

Liked: Staff & service, property conditions & facilities
Good property
Stayed 4 nights in Nov 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and staff are very helpful. Only downside is there is no real gym but overall good location and easily accessible
Stayed 5 nights in Oct 2022

10/10 Excellent

Tomoe

Liked: Cleanliness, staff & service, property conditions & facilities
The view was amazing!
Stayed 1 night in Oct 2022

10/10 Excellent

Miki

Stayed 1 night in Apr 2021

10/10 Excellent

Chikako

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Andrea

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing view club room 22 nd floor great staff Will stay again
Stayed 1 night in Mar 2020
Response from Room Reservation on 17 Mar 2020
Thank you for your message and your recent reservation with us. We are delighted to hear that you liked the view from the Club floor! We look forward to your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2020
Response from Room Reservation on 2 Mar 2020
Thank you for your stay with us and the good score! We look forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. View was amazing. Staff was courteous & polite. Facilities was clean. Quiet area. It’s about 30 minutes away by train from the busy action part of the city. Room was a descent size. JR pass was helpful in a way u don’t have to buy a pass all the time.
Stayed 6 nights in Feb 2020
Response from Room Reservation on 2 Mar 2020
Thank you for your recent stay with us and your comment! We are glad to hear that you had a nice stay. We look forward to welcoming you again in the near future.

10/10 Excellent

WSanFran, San Francisco, CA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Compared to other Tokyo hotels this hotel was upscale. It was convenient to get to to Hamamatsucho station using the shuttle. and then taking to the Monorail to the airport. The property was impeccable but lacked the simple things like USB outlets. They advertised a bar with Tokyo Tower views but that was only opened at night, it would be nice if they opened that for the views during the day.
Stayed 1 night in Feb 2020
Response from Room Reservation on 2 Mar 2020
Thank you for your recent stay with us and your review. We are delighted to hear that you could have a comfortable stay. Regarding the view from the bar, unfortunately, you can not see Tokyo Tower anymore from our hotel due to the construction of our peripheral area. However, we still have a beautiful bay view and a Sky tree view! We look forward to your next visit to our hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Room Reservation on 2 Mar 2020
Thank you for your stay with us and your review! We look forward to welcoming you again.