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Reviews of Hotel Sunroute Plaza Shinjuku

3 out of 5
Hotel Sunroute Plaza Shinjuku
2-3-1 Yoyogi, Shibuya, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1123 reviews" "
Rating 8 - Good. 357 out of 1123 reviews" "
Rating 6 - Okay. 78 out of 1123 reviews" "
Rating 4 - Poor. 15 out of 1123 reviews" "
Rating 2 - Terrible. 14 out of 1123 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nadia, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this property for over 10 years when I come to Japan. It’s my favorite property because the property is conveniently located amongst great transportation and shopping. I had a quite disturbing experience when I was lining up at the front desk to ask about their takkyubin services. When it was my turn an older gentleman with salt and pepper hair color asked me in a disrespectful voice “check in?” I was taken aback by this. Since I am able to speak in Japanese fluently, I started speaking in Japanese and noticed that his attitude changed completely! I felt that he didn’t want to speak in English and just wanted to direct me to a check-in kiosk. Not all Asians are Chinese and that there are American-Japanese as well. I understand that there are many types of foreigners however, treating guests with kindness is important in any hospitality business in my opinion.
Stayed 10 nights in Mar 2024

10/10 Excellent

Erica

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was located in a prime location next to one of the Shinjuku subway entrances. It was very clean and the staff was friendly! Of course the rooms were small but I expected that so I wasn’t surprised. I would definitely stay again!
Stayed 3 nights in Mar 2024

8/10 Good

Mui San

Travelled with family
Liked: Staff & service, amenities
Convenient Near train station However room not fully clean-up . Can see dust 😂
Stayed 12 nights in Mar 2024

6/10 Okay

Judy

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
LOCATION LOCATION LOCATION! Great location! Located right next to the a Tokyo metro line and across from the JR lines, this hotel is very convenient. It’s very close to shopping malls and lots of food. It’s also right next to a McDonald’s and a Family Mart. They hotel entrance and lobby is beautiful. The check-in process was very easy. It’s all done on a computer and you do it yourself. They have a wide range of amenities located outside the elevator for you to grab what you need. The room itself is fairly small but that’s no surprise to hotels in Tokyo. The room is a little bit outdated but that didn’t bother us. There are also laundry machines on a few floors where you can check updates on it from your room TV. That is a great way to check if the laundry machines are available, and when your clothes are done being washed and dried. Plus is that the airport limousine stops by this hotel for a pick up and drop offs from and to the airport. No more lugging your baggages around the subway stations. I highly recommend taking the airport limousine as it’s super convenient, cheap, and fast. Can’t recommend his hotel enough.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stewart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for being a tourist in Tokyo!
Stayed 2 nights in Mar 2024

2/10 Terrible

Pui Wah Eric

Disliked: Cleanliness
Room is dirty. Bedding is terrible dirty. After I got shower and ready for bed. The moment I remove the cover sheet and find out bedding sheet is dirty with red and black spot. Call house keeping but no one work at night. Receptionist has to come to my room and change bedding sheet. Once he pull the bedding sheet, the bedding pad is even worst. I ask them to change my room and that is 12 am and I don’t have good sleep as I even find out bed bugs in the previous room.
Stayed 2 nights in Mar 2024

8/10 Good

Jami

Liked: Cleanliness, staff & service, property conditions & facilities
Since this is a self check-in facility, we did not have much chance to interact with staff. Personally, I would appreciate more hospitality from the staff as this hotel is not cheap, I have paid $230 a night on my last night, therefore, I expected more services. The location of this hotel is great, it's close to the JR line south exit and there's a metro station next to the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Jane Masae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel to others. Its location to Shinjuku Station is exceptional - you can access trains, buses & taxi’s at the station making transportation so simple. As the majority of hotels room size in Japan is small - my family of 3 were comfortable. Within walking distance to McDonald’s, Wendy’s, 7-11 and coffee cafes - satisfying hunger - a family with young children and just wanting a quick bite or snack after returning from your day’s adventure.
Stayed 5 nights in Dec 2023

2/10 Terrible

Phil

Travelled with partner
Disliked: Cleanliness, amenities
The hotel lobby is fairly nice. Check in and checkout process was easy and straightforward. The rooms were gross and not well maintained. This was the worst hotel room we booked of four hotels on our trip to Japan.
Stayed 2 nights in Mar 2024

8/10 Good

Rozet Mikaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central spot, close to the station and restaurants. Very small room but that is typical in Tokyo

8/10 Good

Anthony

Travelled with partner
Accessible convenient food shopping transport
Stayed 6 nights in Mar 2024

10/10 Excellent

SHIYIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 7 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for my first visit to Tokyo - walking distance from major transport hub Shinjuku and from many eating, drinking and nightlife options. Quiet at night despite central location. Skip breakfast and seek local options - the cooked breakfast isn’t great, as you’d expect. Other than that, great hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Maria Mercedes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I specially like to commend the staff which was very helpful to my queries. I asked if I could leave our luggages after we check out because we still had to go to Sanrio Puroland and they happily accommodated my request. Hotel is really close to almost everything and the train stations. Room is tiny but enough for 2 people. Bed and pillows are good. Room was very clean. And the bus limousine stops at hotel which is so convenient. Would definitely stay here again!
Stayed 5 nights in Mar 2024

8/10 Good

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very polite and helpful. And the hotel is very clean
Stayed 5 nights in Feb 2024

6/10 Okay

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In comparison of our room very near the Kyoto station, our room at Sunroute was half the size and more expensive.
Stayed 8 nights in Mar 2024

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is AMAZING and so many amenities! Staff is also very friendly without being too intrusive. Thank you for the memories!
Stayed 5 nights in Mar 2024

8/10 Good

Jami

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was in a very good location, walkable to many dinning and shopping but not as noise as the Kabukicho area. 3 minutes walk to the train station and there's a train station next to the hotel.
Stayed 4 nights in Mar 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service
Location was great! Surrounding by the train, bus terminal and loads of shopping mall. Easy access to any place you would want to go.
Stayed 5 nights in Feb 2024

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient in location in terms of station distance and surrounding! The amenities provided in the lounge were great too. The room is quite small however and the cleanliness was average.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alyanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and Amenities. If you are looking for a place to stay that has everything this is the perfect choice. You can even book an Airport Bus and get picked up right in front of the Hotel or Luggage delivery.
Stayed 1 night in Mar 2024

10/10 Excellent

Monica

Stayed 2 nights in Mar 2024

8/10 Good

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a convenient location where near to Shinjuku station and walking across to Times Square
Stayed 6 nights in Feb 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Great in every way
Stayed 2 nights in Mar 2024

8/10 Good

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough property, close to Shinjuku station and shopping, easy access to marathon starting point. Restaurant provided quick efficient breakfast service. Staff was,very helpful and gracious
Stayed 6 nights in Feb 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here for the Tokyo Marathon . The hotel is very close to the start of the race ! It’s conveniently located to the Shinjuku train station and close to convenient stores, shopping and restaurants. The staff is very friendly and helpful! There is a restaurant in the hotel that offers a breakfast buffet ! The Coffee is great ! Across from the hotel there is a food hall with a vegan option. Additionally there is a Coffee shop with great coffee :)
Stayed 6 nights in Feb 2024

10/10 Excellent

Yo

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Sharon

Stayed 5 nights in Feb 2024

10/10 Excellent

Krishna, Westmont

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend it
Stayed 6 nights in Feb 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

ARGYRIOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

KIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. Property is in good condition. All the free toiletries were definitely a plus!! Would definitely stay again next time in Tokyo.
Stayed 1 night in Jan 2024

10/10 Excellent

Jesse, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money, convenient for the Airport limousine bus, quiet.
Stayed 3 nights in Feb 2024

10/10 Excellent

Benny

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, will come again. Thank you.
Stayed 3 nights in Feb 2024

8/10 Good

Yurika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near train station and bus terminal There are plenty restaurants and shops
Stayed 1 night in Feb 2024

8/10 Good

Pisit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Feb 2024

10/10 Excellent

Eric, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 4 nights in Feb 2024

10/10 Excellent

Venus

Stayed 2 nights in Feb 2024

8/10 Good

Nikita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a bit small and dated, but the location was very convenient and it was quiet. Shower head that we had was hard to maneuver to keep the water in the shower/tub but not enough to switch rooms. Check in and check out was a breeze, and the staff was polite, helpful, and efficient!
Stayed 3 nights in Feb 2024

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel excellent location and helpful staff
Stayed 5 nights in Feb 2024

10/10 Excellent

Kawehilani

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Most park very good, rough on English speaking, front desk had difficulty speaking or explaining how to turn air conditioning on. Other than that, good experience, will stay again
Stayed 2 nights in Feb 2024

8/10 Good

Joseph

Stayed 3 nights in Feb 2024

8/10 Good

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, within walking distance to Shinjuku station & Expressway Bus Terminal, 2 convenient Stores. coffee & Tea and daily essentials readily available at the hotel lobby before you head to your room.
Stayed 5 nights in Feb 2024

8/10 Good

Tin Chee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great as it’s very close to Shinjuku JR station, so it’s convenient for shopping and dining. The check-ins and check-outs are self service, but they have staff to help when needed. The decoration is a little dated and the room is a little small, but it’s clean and functional. The amenities are self collected in the lobby and aside from the basics such as face wash, moisturing lotion and milk, tooth brushes and cotton buds, they also have bath salts and facial masks of good quality. Overall an enjoyable stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Janncen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a great stay at this hotel!
Stayed 7 nights in Jan 2024

6/10 Okay

Esme

Stayed 5 nights in Feb 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location. Highly recommended.
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 1 night in Feb 2024

10/10 Excellent

Mee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024