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Reviews of Baymont by Wyndham Thornton

2.5 out of 5
Baymont by Wyndham Thornton
243 E 120th Ave, Thornton, CO

Reviews

5.8
Rating 10 - Excellent. 124 out of 653 reviews" "
Rating 8 - Good. 107 out of 653 reviews" "
Rating 6 - Okay. 128 out of 653 reviews" "
Rating 4 - Poor. 130 out of 653 reviews" "
Rating 2 - Terrible. 164 out of 653 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ger

Disliked: Cleanliness, staff & service, property conditions & facilities
sink and bathtub was clogged
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on 5 Mar 2024
Thank yiu for yiour feed back. We apologize that your stay with us was not a great one. We will be speaking with the maintence and making sure that all rooms are welcoming for our guests. We will also be starting a remodel and updating all our bathroom fixtures. We thank you for staying with us and we hope you give us another chance in the future to provide an exxceptional stay.

6/10 Okay

Saroj

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from front desk Manager on 1 Mar 2024
Thank you for staying with us. We hope the next t ime you stay with us, we will provide a better experience.

8/10 Good

Stanley, Laramie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they were accepting vouchers from the homeless support program, though some people may not like having folks with problems around. I liked it.
Stayed 2 nights in Feb 2024
Response from front desk Manager on 26 Feb 2024
Thank y9u for staying with us. We hope that you stay with us in the future.

10/10 Excellent

Marlene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from front desk Manager on 1 Mar 2024
Thank you for staying with us! We look frward to seeing you again real soon.

2/10 Terrible

adam

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
It’s a homeless shelter my room had no heat watched two people from my room window try to get into my car
Stayed 1 night in Jan 2024
Response from front desk Manager on 22 Jan 2024
Thank you for taking the time to tell us about your experience at The Baymint by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear you had a bad experience upon arrival. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Baymont by Wyndham , we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerly, Toni Hart

6/10 Okay

Ray

Liked: Staff & service, room comfort
Disliked: Cleanliness
Looks like someone pucked on the carpet.
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Chetseng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gas stations walking distance
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Joel, Las Vegas

Stayed 5 nights in Aug 2023

4/10 Poor

Brian

Travelled with family
I have never been to a hotel with Continental breakfast that didn't serve any fruit!
Stayed 2 nights in Nov 2023

4/10 Poor

Patricia

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not worth $150.00/night
When we check in our first night, there was no one at the front desk; the clerk was in the back room and finally came to the desk. She didn't look good; her eyes were blood shot. Then, Friday morning, early, we came downstairs to sit in the lobby to wait for breakfast and were told we couldn't sit in the lobby until 6:00 AM. While waiting, we saw an older, unkempt woman come out of the elevator with a cigarette in her mouth. Apparently she knew the front desk clerk, a guy, because they smiled at each other. The bathroom had mold on the ceiling because the vent was not drawing moisture out. The bathroom counter had a gritting film on it of some kind. The multi-plug device over the bedstand was falling out of the wall. Bagels were cold; toaster was old and not working adequately. Saturday morning front desk clerk looked like she had just come in from sleeping under a bridge - unkempt and somewhat unprepared for the day. For $150.00/night, we were very disappointed in the cleanliness and amenities, especially for a Wyndham Hotel. This was not up to Wyndham standards.
Stayed 2 nights in Nov 2023

2/10 Terrible

Rita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in need of repair. Room had some repairs but hadn’t been cleaned up and was very dirty. No room cleaning available during our stay. Will not stay here or recommend it to anyone.
Stayed 2 nights in Oct 2023

6/10 Okay

David

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
4 story Hotel and only 1 luggage cart. Had to hand carry luggage for three people. Also the hot tub was gross and had sand in it.
Stayed 2 nights in Oct 2023

4/10 Poor

Stacy

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Cheap but not clean
The hotel was not very clean at all. Big tear in the carpet in our room. and the bathroom had lots of grime or dirt in the corners.
Stayed 1 night in Oct 2023

4/10 Poor

Raquel

Disliked: Cleanliness, property conditions & facilities, room comfort
First room they put us in hadn’t even been cleaned, dirty socks in the floor, bed slept in. They moved us right away but the cleanliness and overall condition of the place left a lot to be desired
Stayed 1 night in Oct 2023

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Elizabeth

Stayed 1 night in Oct 2023

4/10 Poor

Scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs Help
Place needs a lot of renovation and then more diligent cleaning and maintenance. Bathroom was a disaster with leaking faucets and looks like someone wiped poop off their fingers on vanity above the sink. Toilet was a super low rider so you better have good knees or you’re not getting back up!
Stayed 1 night in Oct 2023

10/10 Excellent

Noah

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The beds where very comfortable to sleep in
Stayed 1 night in Oct 2023

4/10 Poor

Regina

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not what the pictures showed. A lot of homeless people hanging around. Didn’t feel safe leaving valuables in room
Stayed 3 nights in Sep 2023

10/10 Excellent

Yasminka

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Glenn W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants you could walk to.
Stayed 1 night in Sep 2023

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service
nice pool hot tub was way too hot very limited breakfast
Stayed 1 night in Sep 2023

4/10 Poor

Ronnie

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Poor condition. No hot water. No working coffee maker. Lights didn't work in room. Repairs needed to be done. Changed rooms and still had issues. Limited breakfast. Cereal and toast only. Website shows Oatmeal, Waffle maker, Hot tray for eggs etc. Next to homeless shelter. Arrest took place on property. Definitely not what I paid for. .
Stayed 3 nights in Sep 2023

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dakota needs fired
It was horrible. They are unprofessional and extremely rude. Worst Hotel experience in my life. I have never worse behavior by a hotel employee. They should be appalled and Dakota should be fired immediately
Stayed 1 night in Sep 2023

2/10 Terrible

Oleg

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Drug addicts around the property, dirty and smelled like smoke, room had black mold, brown stains and was smoked in
Stayed 1 night in Sep 2023

4/10 Poor

Ryan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel rooms are very dirty, elevators very dirty, bathroom covered in stains, carpets covered in stains, used worn and gross blankets. Wasn’t expecting anything special or fancy but I’ve stayed in motels that are much cleaner than here. And for $200 a night to sleep in a dump- insane. Lovely staff very kind.
Stayed 1 night in Sep 2023

8/10 Good

Karen

Travelled with partner
Disliked: Property conditions & facilities
Property is in need of major update. Worn carpets and furniture. Shower pressure poor at best. Breakfast consisted of bagels, english muffin and cereal, coffee and juice. Parking was good .
Stayed 1 night in Sep 2023

6/10 Okay

Hector

Stayed 1 night in Sep 2023

8/10 Good

Renee

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Business traveller, Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

2/10 Terrible

Cynthia, Casper

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We couldn’t get out of their fast enough . Had to switch both rooms as they were dirty. The new rooms were not much better. Lots of damage in rooms. Drug bust next to our car as territorial dealers were arguing over whose territory it was. Man & woman drunk or on drugs in next room to us arguing loudly and profanely. They need an overhaul of the whole property.
Stayed 2 nights in Aug 2023

2/10 Terrible

Tammy

Business traveller
Disliked: Cleanliness, property conditions & facilities
The hotel room was very dirty. I didn’t feel comfortable there at all. The shower looked like you could catch something if you used it, and there were splatters of stuff all over the walls. Everything was so outdated, and I had to pull a nightstand away from the wall just to find an outlet. The outlet didn’t even have a cover on it. The staff were nice, and it looked like they tried to keep the room clean, but it looks like management decided stains all over the walls and carpet were not a problem. Was told only half of their building had security cameras so only park on that side, and their were homeless people hanging around right out front.
Stayed 1 night in Aug 2023

6/10 Okay

Ronald

Stayed 1 night in Aug 2023

2/10 Terrible

Katherine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discusting environment
The service was so incredibly rude here I was surprised. The toilet was barely flushing and we asked if we could get a plunger to just do it ourselves and they just said they would send a repair man (never did). The first room we checked into had puke stains all over the carpet and was truly scary. We requested to stay in a different room which wasn't as bad but seeing the first room terrified me .
Stayed 4 nights in Aug 2023

8/10 Good

Nayely

Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely horrible!!
Room smelled like smoke, wouldn’t transfer us to a different room. Breakfast was horrible( gross cereal & juice). Front desk was extremely rude. & actually slammed door open at 11:02am because we were late. (We were just getting ready to walk out of the room) will never stay again!!!
Stayed 1 night in Aug 2023

2/10 Terrible

Shane

Travelled with family
Disliked: Cleanliness, staff & service
BEDBUGS and SUCKY attitude.
Room was dirty. Bathroom door was falling off hinges and would not open and close. Had Bedbugs in the bed. They refunded our money and basically threw us out when we complained. There were no available rooms in Denver that we could find so we intended to stay the night and leave the next morning to look for a room without bed bugs. At 1AM they knocked on our door and said we had to leave because they "need the room". I guess they intended to rent it again to someone knowing that they had bedbugs. It took until 4AM for us to find a room 20+ miles away.
Stayed 4 nights in Aug 2023

4/10 Poor

Ethan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Homeless population and drug use throughout the building
Stayed 2 nights in Aug 2023

4/10 Poor

Isaac

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was linda run down. Showeres were broke and would flood and the ac was obnoxiously loud
Stayed 2 nights in Aug 2023

2/10 Terrible

Francesca

This reservation was an accident no one answers the phone!!!
Stayed 1 night in Aug 2023

6/10 Okay

Tammy

Stayed 1 night in Aug 2023

6/10 Okay

Charnelle

Stayed 1 night in Aug 2023

6/10 Okay

MARCUS

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good but not great
Hotel was definitely aged and room smelled of smoke. Sign said no pets but saw a few pets that were not service animals. Desk associates were super friendly. Gym was closed without any warning. Hotel serves purpose but would have rather stayed somewhere else.
Stayed 2 nights in Aug 2023

10/10 Excellent

emerito

Stayed 1 night in Aug 2023

4/10 Poor

Phoebe, Durant

Stayed 1 night in Jul 2023

4/10 Poor

Angelena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I arrived there was no one at the front desk for at least 5-8 minutes. Clerk didn’t come down until one of the homeless drug addicts gave her a call on her cell phone to let her know she had guest arriving. There were tons of homeless people hanging around outside. The bathtub was disgusting, the carpet was not very clean. I found a dead bug in our towels. The breakfast was a joke
Stayed 2 nights in Jul 2023

6/10 Okay

phillip

Travelled with partner
Staff excellent. Bed, towels, sheets clean & comfortable. Room dirty, floor felt & looked vacuumed poorly. Coffee pot gone, iron gone, curtains filthy, homeless people outside our window, making commotion, hard to sleep. We were there 3 nights.
Stayed 3 nights in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Well...
I was disappointed that the hot tub wasn't working. There was an issue with my first room with a tile loose in the bathroom with a small hole, with a strange smell in the room. But the staff did provide me with another room which was comfortable but the toilet ran all night. I wanted to leave home early but there was no business center so I needed to do it at the airport. The exercise room also is not open. The GM yelled at an employee in front of me that if she didn't get in she was fired. I think discussions like that should not be heard by guests. There is a bit of room for improvement.
Stayed 2 nights in Jul 2023