Indoor pool, seasonal outdoor pool, pool loungers

Reviews of Hilton Evian-les-Bains

4 out of 5
Hilton Evian-les-Bains
Qual Paul Leger, Evian-les-Bains

Reviews

8.4

Very good

Rating 10 - Excellent. 433 out of 980 reviews" "
Rating 8 - Good. 372 out of 980 reviews" "
Rating 6 - Okay. 117 out of 980 reviews" "
Rating 4 - Poor. 41 out of 980 reviews" "
Rating 2 - Terrible. 17 out of 980 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

DANIEL

Stayed 2 nights in Sep 2023
Response from Service client - Hilton Evian-les-Bains on 13 Oct 2023
Bonjour,Nous vous remercions d'avoir pris le temps de poster une note.Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous.A bientôt.Cordialement,Service client - Hilton Evian-les-Bains

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Service client - Hilton Evian-les-Bains on 6 Sept 2023
Cher client, Nous vous remercions pour avoir choisi le Hilton Evian-les-Bains et pris le temps de partager une note suite à votre séjour. Nous sommes ravis de voir que vous avez apprécié votre visite, nous espérons vous revoir lors d'un prochain séjour à Evian. Cordialement,

6/10 Okay

susie

Travelled with family
Disliked: Staff & service, amenities
Got tricked into thinking Switzerland currency could be used in France, usually in other places (e.g Austria) they tell you that other currencies that are not euros could not be used there. I overpaid them in the wrong currency and they did not give back the remainder when I told them about it the next day. The bathtub is too high on the inside and it’s too steep trying to get out. One could slip, especially the glass blocking the shower head, it does not close all the way which water got all over the floor. Very dangerous .
Stayed 1 night in Aug 2023
Response from Guest service - Hilton Evian-les-Bains on 12 Sept 2023
Dear guest, We are sorry for the misunderstanding. The exchange rate is the same between and CHF. We have taken your comment regarding the bathtub into consideration. Regards,

8/10 Good

Jose

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We had a great time at your hotel, staff was awesome (speacially Sharlene, very kind and pretty) and the location was very convenient. One thing I could advise is to do a little upgrade in the rooms, the carpet was very filthy and dirty, the bathroom door knob was coming off and the shower door couldn't be completely shut. Thank you for everything!
Stayed 5 nights in Aug 2023
Response from Commercial Team HILTON EVIAN LES BAINS on 23 Aug 2023
Dear guest,Thank you very much for your very warm comments regarding our team. We are delighted that our services have lived up to your expectations. We take note of your comment regarding the room. Looking forward to welcoming you again at Hilton Evian-les-Bains .

10/10 Excellent

kate

Liked: Cleanliness, staff & service
It is a lovely property in a great location. Two things that could be improved: The carpet in the room was very worn. The wait staff are too quick to remove plates from tables: many times my plate was removed before I had finished my breakfast. And my coffee cup was removed time after time....it was annoying.
Stayed 5 nights in Jul 2023
Response from Guest service - Hilton Evian-les-Bains on 11 Aug 2023
Dear guest, Thank you for your comment. We are delighted that you enjoyed the setting of our hotel. We have taken your comment into consideration. We are sorry for the inconvenience at the breakfast. Best regards,

8/10 Good

Ute

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Service client - Hilton Evian-les-Bains on 24 Jul 2023
Bonjour, Nous vous remercions d'avoir pris le temps de poster une note.Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous.A bientôt.Cordialement,Service client - Hilton Evian-les-Bains

6/10 Okay

Martin

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Poor service in bistro
Desk staff were good Bistro probably the most disappointing service I have received anywhere in the world Restaurant staff All clustered at the bar ignoring requests for service Food was good but over an hour from ordering without explanation
Stayed 1 night in Jul 2023
Response from Regards, Guest service - Hilton Evian-les-Bains on 24 Jul 2023
Dear guest, Thank you for this review about our property. We are pleased to hear that you are fully satisfied with our Front Office team. However, we apologise for the waiting time at the restaurant, it does not reflect our standards. We take note of your comment to improve our service and our quality.

4/10 Poor

Marc

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Shower could not be used as it had been incorrectly fitted and if used flooded room. Hotel unable to fix. For a 4* hotel appalling. Offered a couple of cocktails as recompense. Will be taking this up at group level as basically room not fit for purpose.
Stayed 2 nights in Jul 2023
Response from Commercial Team HILTON EVIAN LES BAINS on 11 Jul 2023
Dear guest, Thank you for your review.Please be assured that we are making every effort to improve all the services we offer.We apologise for this incident: it does not reflect our standards.Best regards,

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mother and Daughter spa trip
Reception staff , efficient friendly polite and helpful. James in the restaurant along with chef ( BBQ) excellent. Treatment in Spa very good, however ambience in treatment room disappointing, as using hotel bedroom which required you to walk passed debris from room service in the corridor to access room, not conducive to a spa experience
Stayed 3 nights in Jun 2023
Response from Commercial Team HILTON EVIAN LES BAINS on 3 Jul 2023
Dear guest, Thank you for your very positive feedback, this is very encouraging. We are delighted to read of your appreciation for the professionalism of our team. Customer satisfaction is essential to us.Indeed, due to maintenance work on our air conditioning system in the treatment rooms, massages are temporarily performed in the hotel rooms. We are sorry for the inconvenience. We hope to have the pleasure of welcoming you back to our hotel, and to perhaps counting you among our loyal customers.

10/10 Excellent

CATHERINE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel because it seems pass the range of my plan in paying not to high amount. walking distance park. Clean wife view.
Stayed 2 nights in Mar 2023
Response from Guest service - Hilton Evian-les-Bains on 6 Apr 2023
Hello,Thank you for your comment and for these 5 stars! We are very happy to read you recommended our hotel. We hope to see you again.Regards, Guest service - Hilton Evian-les-Bains

10/10 Excellent

Natalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent hotel, wonderful staff! The best service you could ask for. Beds are really comfortable and the hotel is super clean. Not my first time and definitely not my last.
Stayed 1 night in Jan 2023
Response from Commercial Team HILTON EVIAN LES BAINS on 13 Feb 2023
Dear guest, On behalf of the whole team at Hilton Evian-les-Bains, we would like to thank you for your kind words and loyalty. We consider customer satisfaction to be a point of honour and are therefore delighted that this was the case during your visit. We look forward to the privilege of welcoming you back.

8/10 Good

Sanjeev

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly & helpful staff. Clean, tidy, good facilities. Better food options required.
Stayed 7 nights in Jul 2022

8/10 Good

saleh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very weak A/C.
Stayed 3 nights in Aug 2022
Response from Guest service - Hilton Evian-les-Bains on 10 Aug 2022
Dear Guest, Thank you for taking the time to rate your experience with us. We take note of your comment about A/C. Regards, Guest service - Hilton Evian-les-Bains

6/10 Okay

Mouna

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Avis mitigé
Nous avons été déçu par le service la propreté et la qualité des repas. Pour une nuit à plus de 400 EUR, l'hôtel est vraiment au dessous des attentes. Le personnel est nouveau et pas très professionnel. Cependant, nous avons apprécié l'emplacement , la chbre Deluxe et la qualité du SPA.
Stayed 1 night in Jul 2022
Response from Service client - Hilton Evian-les-Bains on 10 Aug 2022
Bonjour, Nous vous remercions d'avoir partagé votre commentaire suite à votre séjour. Nous sommes ravis de lire que vous avez apprécié la localisation de l'hôtel, votre chambre et le spa. En revanche, nous sommes navrés que le service des étages et nos restaurants ne furent pas à la hauteur de vos espérances. Sachez que vos commentaires nous permettent d'améliorer continuellement la qualité de nos prestations et de nos services. Cordialement, Service client - Hilton Evian-les-Bains

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
A 2 star at best
Very worn and old hotel. Apart from the entry way nothing about this hotel is nice. Avoid at all costs!
Stayed 1 night in Jul 2022
Response from Guest service - Hilton Evian-les-Bains on 10 Aug 2022
Dear guest, We are sorry to read you didn't enjoyed your stay with us. We take note of your comment to improve our service and our quality. Regards, Guest service - Hilton Evian-les-Bains

10/10 Excellent

Helen

Stayed 2 nights in Jul 2022
Response from Service client - Hilton Evian-les-Bains on 25 Jul 2022
Bonjour, Nous vous remercions pour avoir choisi le Hilton Evian-les-Bains et pris le temps de partager une note suite à votre séjour. Nous sommes ravis de voir que vous avez apprécié votre visite, nous espérons vous revoir lors d'un prochain séjour à Evian. Cordialement, Service client - Hilton Evian-les-Bains

8/10 Good

homira

Stayed 2 nights in Jun 2022
Response from Service client - Hilton Evian-les-Bains on 4 Jul 2022
Bonjour, Nous vous remercions pour avoir pris le temps de partager une note suite à votre expérience au Hilton Evian-les-Bains. Nous espérons vous accueillir à nouveau à l'hôtel lors d'un prochain séjour à Evian. Cordialement, Service client - Hilton Evian-les-Bains

8/10 Good

Tamir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice quiet and relaxing hotel. The town is great
Stayed 2 nights in Jun 2022
Response from Guest service - Hilton Evian-les-Bains on 21 Jun 2022
Dear guest, We are pleased to read you appreciated your stay among us in Evian-les-Bains. We hope to see you again. Regards, Guest service - Hilton Evian-les-Bains

8/10 Good

Fei

Stayed 1 night in Jun 2022
Response from Guest service - Hilton Evian-les-Bains on 21 Jun 2022
Dear guest, Thank you for choosing the Hilton Evian-les-Bains and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Evian. Kind Regards, Guest service - Hilton Evian-les-Bains

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Right next to the city center as well as the water. Easy to walk all over. Well appointed rooms and beautiful common areas. You will have to pay to park, but it was only $16 USD for us for a full day and it’s connected to the hotel.
Stayed 1 night in May 2022
Response from Guest service - Hilton Evian-les-Bains on 15 Jun 2022
Dear guest, Thank you for your comment and for these 5 stars! We are very happy to read you recommended our hotel. We hope to see you again. Regards, Guest service - Hilton Evian-les-Bains

8/10 Good

Maurice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
OK but not amazing.
Hotel restaurant for dinner is overpriced with below average quality food. The food is prepared and presented well but the filet was tough with no flavour. For eating I would recommend the short walk into town. The hotel itself is reasonable and the staff are great. I was very disappointed with the executive lounge. VVERY limited food and drink offerings during happy hour and nothing was refilled during the 2-hour slot. Once it was gone, it was gone. I tried to open a door onto the outdoor patio and was ‘told off’ by a hotel staff member. Apparently I was supposed to use the door that was self-closing; not one of the many other doors that make up the access to the terrace.
Stayed 2 nights in May 2022
Response from Guest service - Hilton Evian-les-Bains on 9 May 2022
Dear Guest, Thank you for taking the time to rate your experience with us. We are sorry to read you didn't enjoyed our executive lounge. We take note of your comment to improve our service and our quality. Regards, Guest service - Hilton Evian-les-Bains

10/10 Excellent

Roger

Stayed 1 night in Jan 2022
Response from Service client - Hilton Evian-les-Bains on 17 Jan 2022
Cher client, Nous vous remercions pour avoir choisi le Hilton Evian-les-Bains et pris le temps de partager une note suite à votre séjour. Nous sommes ravis de voir que vous avez apprécié votre visite, nous espérons vous revoir lors d'un prochain séjour à Evian. Cordialement, Service client - Hilton Evian-les-Bains

8/10 Good

Adel

Travelled with family
Liked: Staff & service, amenities
Good location
Stayed 4 nights in Oct 2021
Response from Service client - Hilton Evian-les-Bains on 8 Oct 2021
Bonjour, Nous vous remercions d'avoir pris le temps de poster une note. Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous. A bientôt. Cordialement,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and location
You’ll never go wrong with Hilton. Great hotel location. Walk to restaurants. Shopping, and lake. Close to Evian resort Golf Course. Easy drive into Switzerland for a day trip. Nice helpful staff made it a pleasure to visit there. Very spacious and clean room. Breakfast is offered and a nice restaurant for dinner
Stayed 2 nights in Sep 2021
Response from Guest service - Hilton Evian-les-Bains on 4 Oct 2021
Dear guest, Thank you for your warm comment! We are extremely pleased that the staff have been helpful. We are very happy to read you recommended our hotel. We hope to see you again. Regards, Guest service - Hilton Evian-les-Bains

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Ok hotel. Very huge. There were a little issue with the lifts when we stayed. But other than that the staff, especially Rajni was wonderful. She was very friendly and engaging. Love her.
Stayed 1 night in Sep 2021
Response from Guest service - Hilton Evian-les-Bains on 21 Sept 2021
Dear guest, Thank you for your warm comment ! We are very happy to read you recommended our hotel. We sent your comment to Ranjini. We hope to see you again. Regards, Guest service - Hilton Evian-les-Bains

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Not worth what they are charging Tv wanted to view not working room smelling AC in the rooms not cooling
Stayed 2 nights in Jul 2021
Response from Guest service - Hilton Evian-les-Bains on 27 Jul 2021
Dear guest, Thank you for sharing your experience with us. We are sorry to read you didn't enjoyed your stay in our hotel. We take note of your comment. Your comments allow us to improve the quality of our services. Please accept our sincere apologies. Regards

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Guest service - Hilton Evian-les-Bains on 3 Aug 2020
Hello, Thank you for these 5 stars! Regards, Guest service - Hilton Evian-les-Bains

4/10 Poor

Khalid M M

Travelled with family
Disliked: Cleanliness
Terrible
Everything was absolutely terrible
Stayed 1 night in Jul 2020
Response from Guest service - Hilton Evian-les-Bains on 10 Jul 2020
Dear guest, Thank you for sharing your experience with us. We are sorry to read you didn't enjoyed your stay in our hotel. Regards, Guest service - Hilton Evian-les-Bains

10/10 Excellent

Seeta, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in staff, and breakfast staff attentive. Some hot food options cold, such as rostis and baked beans, but great options to choose from.
Stayed 2 nights in Feb 2020
Response from Guest service - Hilton Evian-les-Bains on 5 Mar 2020
Dear guest, Thank you for your comment and for these 5 stars! We are delighted to read you enjoyed our buffet breakfast and the service provided by our staff We hope to see you again. Regards, Guest service - Hilton Evian-les-Bains

10/10 Excellent

Konstantinos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite an initial negative surprise due to a 1 hour delay in ther check-in process the whole stay was excellent. The hotel manager tried to make our waiting time as pleasant as possible. The room was fantastic and the service as well.
Stayed 2 nights in Dec 2019
Response from Guest service - Hilton Evian-les-Bains on 8 Jan 2020
Dear guest, Thank you for your kind comment. Please accept our sincere apologies for the issue at your check-in. We hope to see you again. Regards, Guest service - Hilton Evian-les-Bains

10/10 Excellent

alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Clean, very friendly and helpful staff!
Stayed 4 nights in Dec 2019
Response from Guest service - Hilton Evian-les-Bains on 30 Dec 2019
Dear guest, Thank you for your kind comment ! We are very happy to read you recommended our hotel. We hope to see you again. Regards, Guest service - Hilton Evian-les-Bains

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
I checked out one day earlier than my booking, but the hotel cut the whole period cost as per their policy which i see it unacceptable situation
Stayed 3 nights in Nov 2019
Response from Guest service - Hilton Evian-les-Bains on 28 Nov 2019
Dear guest, Thank you for your feedback. Indeed, our cancellation policy was mentioned before your booking. Regards,

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Evian
Great hotel. Fab location . Spacious, comfy room with balcony and great view. Breakfast was huge buffet with hot and cold foods. Great choice would highly recommend
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s very clean and friendly staffs. Great location.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great location, with awful food & rooms need work
We are frequent travelers around the world and Diamond status with Hilton. Let’s start with all the positive aspects of the hotel: The staff are extremely friendly and generally very helpful. We only had one angry person and it was towards our two year old who kept going round and round the entrance turnstile 😂 The hotel has an excellent gym and two swimming pools - indoor hot and outdoor cold - that are so perfect. The view over lake Geneva is all’s breathtaking. Make sure you request a room with a good view. Unfortunately, the fridge in our room was filthy with leftover food that had not been cleaned out. The pull out couch also hadn’t been wiped not made and lacked sheets. Walls were covered in hand stains and marks. We also didn’t get our two mineral water bottles that come be with the room. Paying for parking was a huge pain because the machine doesn’t seem to accept cards. The parking attendant was helpful though. Now for the worst part of the trip. We decided to have dinner at the hotels Lebanese restaurant called Flavours. In our entire two decades of regular travel, we have never ever had such awful food. The beer on tap was flat - as was the beer served at the pool - the pasta for the kids tasteless and Old. The bread as hard as rocks, the appetizers were old and microwaved. The main kebab courses were so gross I almost puked. Meat and chicken were old, the pita wrap stale. The rice was disgusting too. We didn’t eat it and the manager apologized profusely.
Stayed 1 night in Aug 2019

4/10 Poor

Yonatan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There is much to improve.
Old Hotel, very nice staff but facility all around is breaking down. On the way to the pool broken parts of the floor. Ashtrays with cigarets. The inside pool is warm and nice yet the outside is too cold. Breakfast is boring with mainly the basics. Had a bad check in experience, instead of charging me extra for another kid who is 2 years old they made us pay for an additional room. Its stuck in the eighties except for the friendly staff.
Stayed 5 nights in Aug 2019

6/10 Okay

Mohammed

Disliked: Staff & service
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were wonderful! The breakfast was lovely especially outside and the views from the room spectacular and service overall was very good!
Stayed 4 nights in Jul 2019

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Anthony P M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doesn’t disappoint
Hilton always does what it says on the tin. Staff was helpful and well trained
Stayed 1 night in Jul 2019

8/10 Good

Anthony P M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What it says on the tin.
Looks like it has been renovated recently. Location is great. Staff very helpful.
Stayed 1 night in Jul 2019

10/10 Excellent

Slava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, resentfully upgraded spacious room, friendly staff and breakfast w good selection.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 3 nights in Jun 2019

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

JEAN-MICHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent staff. High quality finishings in the room an avery comfortable bed.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019