Garden

Reviews of Hilton Garden Inn Trivandrum

5 out of 5
Hilton Garden Inn Trivandrum
Punnen Road, Thiruvananthapuram, Kerala

Reviews

8.8

Excellent

Rating 10 - Excellent. 131 out of 228 reviews" "
Rating 8 - Good. 74 out of 228 reviews" "
Rating 6 - Okay. 11 out of 228 reviews" "
Rating 4 - Poor. 6 out of 228 reviews" "
Rating 2 - Terrible. 6 out of 228 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Geogy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Located in the heart of the city with a swimming pool, gym and other facilities.
Stayed 9 nights in Apr 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a leafy quiet street, safe affluent area. Pool is open until 21.00, not 22.00 like the website says. But late opening is nice due to heat of the city so allows relaxation. Breakfast buffet manager Prabha Kant ensured I got my eggs royale every morning. Near to markets, shops, facilities and bus stop that takes you direct to main train and bus station in 5 mins. Lots of cheap restaurants near by. Away from all the tourist trap nonsense. Manager Mittu Alex was helpful in all my queries. Only problem is that the hotel requires a re-decoration as the decor looks tired. Otherwise, cannot complain about the price and facilities.
Stayed 7 nights in Feb 2024
Response from Rishabh Bhargava on 27 Feb 2024
Dear Ravi,Greetings from Hilton Garden Inn Trivandrum!Thank you very much for taking the time to share your review. We are delighted to hear that you enjoyed the peaceful and secure location of our hotel, nestled in a leafy and affluent area. We're thrilled that Prabha Kant was able to ensure your breakfast experience was to your liking with eggs royale every morning. It's our aim to provide personalized service that makes each guest's stay special. Your feedback is invaluable to us, and we're glad that, overall, you found great value in our price and facilities. We look forward to welcoming you back in the future, hopefully to an even more updated and comfortable environment.Regards,Team HGI

10/10 Excellent

J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great and breakfast was good
Stayed 8 nights in Jan 2024
Response from Rishabh Bhargava on 13 Feb 2024
Dear J.,Greetings from Hilton Garden Inn Trivandrum!Thank you for taking the time to share your feedback from your stay with us. We are so pleased to hear that you enjoyed your time with us. We take great pride in providing excellent service to our guests, and it's always rewarding to hear that we've succeeded. We look forward to welcoming you back in the near future.Regards,HGI

10/10 Excellent

NAVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rishabh Bhargava on 13 Feb 2024
Dear NAVIN,Greetings from Hilton Garden Inn Trivandrum!Thank you for taking the time to share your feedback from your stay with us. We are so pleased to hear that you enjoyed your time with us. We take great pride in providing excellent service to our guests, and it's always rewarding to hear that we've succeeded. We look forward to welcoming you back in the near future.Regards,HGI

4/10 Poor

Thopil

Disliked: Cleanliness, staff & service, property conditions & facilities
Food was terrible and service satisfactory.
Stayed 3 nights in Dec 2023
Response from Rishabh Bhargava on 10 Jan 2024
Dear Thopil, Greetings from Hitlon Garden Inn Trivandrum! Thank you for choosing to stay at Hilton Garden Inn Trivandrum. We apologize for any inconvenience you may have experienced during your stay. Hospitality is one of our values and we are passionate about delivering exceptional guest experiences. We assure you that necessary steps have been taken to address the issues you have raised and prevent similar occurrences in the future. We would like to invite you back to our hotel and provide a more satisfactory experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rishabh Bhargava on 4 Jan 2024
Dear Anonymous,Thank you for taking the time to share your recent experience in Hilton Trivandrum and for giving us 10/10. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI

6/10 Okay

Veeravanallur

Liked: Cleanliness, staff & service
Rooms are small. Only one car can stop at the portico for loading/ unloading luggages.
Stayed 1 night in Dec 2023
Response from Rishabh Bhargava on 4 Jan 2024
Dear Veeravanallur,Your 3* rating is important, and we regret that your experience was not entirely up to your expectations and our brand standards. But we believe our team members and their exceptional service compensates our space constraints. Thank you from all of us at the hotel and we look forward to welcoming you back to our hotel.Kind Regards,Hilton Garden Inn Trivandrum

10/10 Excellent

Amaresh

Stayed 3 nights in Dec 2023
Response from Rishabh Bhargava on 10 Jan 2024
Dear Amaresh, Greetings from Hilton Garden Inn Trivandrum! We are incredibly happy to hear that we were able to fill your stay with heart-warming hospitality and thank you for your 5 rating. It is a pleasure to understand that you enjoyed our facilities and services. The entire team is looking forward to welcoming you back at Hilton and do not hesitate to contact us if we can assist you with anything in the meantime.

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the service and the food.
Stayed 1 night in Nov 2023
Response from Rishabh Bhargava on 23 Nov 2023
Dear Sunil, Greetings from Hilton Garden Inn Trivandrum! I would like to take this opportunity to thank you for taking the time to write a review further to your experience at Hilton Garden Inn. It is our earnest endeavor to ensure that our guests enjoy a memorable experience, and I am delighted to know that you had a great stay with us. We very much look forward and welcome you back to our hotel for your future stay with us. Should you need any assistance, please feel free to reach me on rishabh.bhargava@hilton.com.

10/10 Excellent

Piush

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a walking distance to the shopping centre and a short ride to the Padmanabhaswamy temple.The airport too isn’t too far away.
Stayed 1 night in Oct 2023
Response from Rishabh Bhargava on 16 Oct 2023
Dear Piush,Thank you for choosing Hilton Trivandrum and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit in particular our location, and great to know you are satisfied with your stay with us. We hope to see you again on a future visit to Trivandrum.Kind Regards,Rishabh Bhargava

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families except food.
Great location, excellent service. Food leaves lot to be desired for!!
Stayed 4 nights in Jul 2023
Response from Rishabh Bhargava on 6 Sept 2023
Dear Anonymous,Greetings from Hilton Garden Inn Trivandrum!I would like to thank you for choosing Hilton Garden Inn Trivandrum and taking the time to write review about your experience. We are delighted to learn that you enjoyed our location and service and will certainly pass your compliments to the entire team, whom I am sure will be pleased to hear they played a part in making your experience a memorable one! We very much look forward to the pleasure of serving you again at Hilton Garden Inn Trivandrum! Should you need any assistance, please feel free to reach me on rishabh.bhargava@hilton.com.

10/10 Excellent

Angelique

Stayed 1 night in Jun 2023

10/10 Excellent

Abey

Travelled with family
Liked: Cleanliness, staff & service
Great staff and a pleasant stay before a long international flight back to the US. I’m so glad we spent the night to get a good nights sleep before traveling again. Thank you!
Stayed 2 nights in May 2023
Response from Rishabh Bhargava on 26 Jun 2023
Dear Abey,Greetings from Hilton Garden Inn Trivandrum!Thank you for choosing the hospitality of Hilton Garden Inn Trivandrum and for taking the time to write a review about your experience. It gives us great pleasure to learn that you enjoyed your stay with us, and your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. Please be assured that you compliments will be shared with my entire team. We look forward to welcoming you back to Hilton Garden Inn Trivandrum in the not-too-distant future. Should you need any assistance, please feel free to reach me on rishabh.bhargava@hilton.com.

8/10 Good

Sanjay, Jamshedpur

Business traveller
Liked: Property conditions & facilities
excellent location and good property and good service
Stayed 2 nights in May 2023
Response from Rishabh Bhargava on 26 Jun 2023
Dear Sanjay, Greetings from Hilton Garden Inn Trivandrum!Thank you so much for your kind feedback. We are extremely glad to hear that you had a memorable stay experience and enjoyed the food, ambience and service extended to you during your time with us. We are consistently committed to ensuring that we provide our guests with the highest standards of service and quality stay experiences, and we indeed appreciate your kind comments. We sincerely look forward to welcoming you back again soon and in case of any assistance, please feel free to reach me on rishabh.bhargava@hilton.com.

10/10 Excellent

Venkatesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff & service
Stayed 1 night in May 2023

2/10 Terrible

Rohit, Seattle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The common areas of the property were covered in a smell of a broken sewer pipe. When we first arrived it felt like our baby had just gone in his diaper until we realized it was everywhere. The first room also had this smell and we moved to a different room which was better. The staff was kind and accommodating. We were to stay at the same property on our way through Trivandrum again in a few days but have moved to another hotel.
Stayed 3 nights in Apr 2023

10/10 Excellent

Sourabh Bikash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Fantastic! The staff are simply superb (every single individual).They will go beyond their way to help. Excellent location is an added bonus. Highly recommended.
Stayed 3 nights in Apr 2023

10/10 Excellent

RAJEEV

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Rishabh Bhargava on 17 Mar 2023
Dear Rajeev, Greetings from Hilton Garden Inn Trivandrum!Thank you for choosing to stay at Hilton Garden Inn Trivandrum and for taking the time to share your wonderful rating. I wish to express my gratitude for the kind feedback you have offered for the team, the hospitality and service shown by them to ensure you have a truly memorable experience. My team and I look forward to your next visit to the hotel. Should you need any assistance, please reach out to me directly at rishabh.bhargava@hilton.com.

4/10 Poor

JANARDHAN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The condition of the rooms are pathetic. The room floors were uneven and the carpets were old and dirty. The bed sheets were also not very clean. The only positive I found was that the staff are very friendly and helpful. The restaurant also prepared delicious food.
Stayed 1 night in Feb 2023
Response from Rishabh Bhargava on 17 Mar 2023
Dear Janardhan, Greetings from Hilton Garden Inn Trivandrum!It has been our privilege to have you stay with us at Hilton Garden Inn Trivandrum. Thank you for rating your stay experience with us. We appreciate your positive comments on our signature offerings and welcoming team. My team members have received your very honest feedback on their warmth and attentiveness with much appreciation. Besides, I can understand from your comments that you are not happy with your stay experience, and we are sorry that we couldn't meet your expectations. Your feedback is important to us and please reach out to me directly at rishabh.bhargava@hilton.com. In the meantime, my team and I hope for another opportunity to deliver a better experience to you.

10/10 Excellent

JOSEPH MICHAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Rishabh Bhargava on 17 Mar 2023
Dear Joseph Michael, Greetings from Hilton Garden Inn Trivandrum!Thank you for choosing to stay at Hilton Garden Inn Trivandrum and for taking the time to share your wonderful rating. I wish to express my gratitude for the kind feedback you have offered for the team, the hospitality and service shown by them to ensure you have a truly memorable experience. My team and I look forward to your next visit to the hotel. Should you need any assistance, please reach out to me directly at rishabh.bhargava@hilton.com.

10/10 Excellent

shiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Rishabh Bhargava on 17 Mar 2023
Dear shiv, Greetings from Hilton Garden Inn Trivandrum!Thank you for choosing to stay at Hilton Garden Inn Trivandrum and for taking the time to share your wonderful rating. I wish to express my gratitude for the kind feedback you have offered for the team, the hospitality and service shown by them to ensure you have a truly memorable experience. My team and I look forward to your next visit to the hotel. Should you need any assistance, please reach out to me directly at rishabh.bhargava@hilton.com.

10/10 Excellent

Satish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Family Stay at Hilton Trivandrum
Overall great experience..Very good managers Mr Kant (Food and Beverages) and Mr Deeptiesh were very helpful 👍 Excellent location and amazing buffett breakfast and dinner..Highly recommend for family stay!!
Stayed 1 night in Dec 2022
Response from Rishabh Bhargava on 17 Mar 2023
Dear Satish, Greetings from Hilton Garden Inn Trivandrum!Thank you for choosing to stay at Hilton Garden Inn Trivandrum and for taking the time to share your wonderful rating. I wish to express my gratitude for the kind feedback you have offered for the team, the hospitality and service shown by them to ensure you have a truly memorable experience. My team and I look forward to your next visit to the hotel. Should you need any assistance, please reach out to me directly at rishabh.bhargava@hilton.com.

10/10 Excellent

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022
Response from Rishabh Bhargava on 17 Mar 2023
Dear Pushpavaly, Greetings from Hilton Garden Inn Trivandrum!Thank you for choosing to stay at Hilton Garden Inn Trivandrum and for taking the time to share your wonderful rating. I wish to express my gratitude for the kind feedback you have offered for the team, the hospitality and service shown by them to ensure you have a truly memorable experience. My team and I look forward to your next visit to the hotel. Should you need any assistance, please reach out to me directly at rishabh.bhargava@hilton.com.

10/10 Excellent

VIPIN, toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good options for buffet breakfast! Good staff!
Response from Rishabh Bhargava on 23 Nov 2023
Dear VIPIN, Greetings from Hilton Garden Inn Trivandrum! I would like to take this opportunity to thank you for taking the time to write a review further to your experience at Hilton Garden Inn. It is our earnest endeavor to ensure that our guests enjoy a memorable experience, and I am delighted to know that you had a great stay with us. We very much look forward and welcome you back to our hotel for your future stay with us. Should you need any assistance, please feel free to reach me on rishabh.bhargava@hilton.com.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Rishabh Bhargava on 17 Mar 2023
Dear Anonymous, Greetings from Hilton Garden Inn Trivandrum!Thank you for choosing to stay at Hilton Garden Inn Trivandrum and for taking the time to share your wonderful rating. I wish to express my gratitude for the kind feedback you have offered for the team, the hospitality and service shown by them to ensure you have a truly memorable experience. My team and I look forward to your next visit to the hotel. Should you need any assistance, please reach out to me directly at rishabh.bhargava@hilton.com.

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, friendly staff, and convenient location.
Stayed 3 nights in Dec 2022
Response from Rishabh Bhargava on 17 Mar 2023
Dear Abraham, Greetings from Hilton Garden Inn Trivandrum!Thank you for choosing to stay at Hilton Garden Inn Trivandrum and for taking the time to share your wonderful rating. I wish to express my gratitude for the kind feedback you have offered for the team, the hospitality and service shown by them to ensure you have a truly memorable experience. My team and I look forward to your next visit to the hotel. Should you need any assistance, please reach out to me directly at rishabh.bhargava@hilton.com.

10/10 Excellent

Deipak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as Always
As Good as always. The staff are kind and the hotel keeps up its expectations as always during every stay.
Stayed 2 nights in Nov 2022
Response from Rishabh Bhargava on 17 Mar 2023
Dear Deipak, Greetings from Hilton Garden Inn Trivandrum!Thank you for choosing to stay at Hilton Garden Inn Trivandrum and for taking the time to share your wonderful rating. I wish to express my gratitude for the kind feedback you have offered for the team, the hospitality and service shown by them to ensure you have a truly memorable experience. My team and I look forward to your next visit to the hotel. Should you need any assistance, please reach out to me directly at rishabh.bhargava@hilton.com.

10/10 Excellent

Hai Lung, Broomall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022
Response from Rishabh Bhargava on 17 Mar 2023
Dear Hai Lung, Greetings from Hilton Garden Inn Trivandrum!Thank you for choosing to stay at Hilton Garden Inn Trivandrum and for taking the time to share your wonderful rating. I wish to express my gratitude for the kind feedback you have offered for the team, the hospitality and service shown by them to ensure you have a truly memorable experience. My team and I look forward to your next visit to the hotel. Should you need any assistance, please reach out to me directly at rishabh.bhargava@hilton.com.

10/10 Excellent

Rathesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Rishabh Bhargava on 17 Mar 2023
Dear Ratheesh, Greetings from Hilton Garden Inn Trivandrum!Thank you for choosing to stay at Hilton Garden Inn Trivandrum and for taking the time to share your wonderful rating. I wish to express my gratitude for the kind feedback you have offered for the team, the hospitality and service shown by them to ensure you have a truly memorable experience. My team and I look forward to your next visit to the hotel. Should you need any assistance, please reach out to me directly at rishabh.bhargava@hilton.com.

10/10 Excellent

Shery Kozhimala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Clean.
Stayed 1 night in Oct 2022
Response from Paul on 10 Oct 2022
Dear Mr Shery, Greetings from Hilton Garden Inn, Trivandrum. Thank you for taking a moment to share your taught about Hilton Garden Inn. We are happy to hear you found our services to your liking and we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed

10/10 Excellent

Sherit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 hotel, service, facilities, and food
Stayed 1 night in Sep 2022
Response from Paul on 6 Sept 2022
Dear Sherit,Greetings from Hilton Garden Inn, Trivandrum Thank you for taking the time to write a response after your recent visit.I was delighted to read that you have a positive visit to this hotel and found the service, rooms, food, facilities 'make' the hotel and your stay memorable and enjoyable, it is such a pleasure to receive such positive feedback. I look forward to welcoming you back to the hotel again.Sincerely,Shakti SinghGeneral ManagerHilton Garden Inn Trivandrum

8/10 Good

Sasidharan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Paul on 5 Sept 2022
Dear Mr Sasidharan, Greetings from Hilton Garden Inn, Trivandrum. Thank you for taking a moment to share your taught about Hilton Garden Inn. We are happy to hear you found our services to your liking and we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed

8/10 Good

Bijo

Stayed 1 night in Jul 2022
Response from Paul on 3 Aug 2022
Dear Mr. Bijo, Greetings from Hilton Garden Inn Trivandrum! Thank you for choosing Hilton Garden Inn Trivandrum and sharing your feedback about your experience on Expedia. At Hilton Garden Inn, we are committed to exceed our guests' expectations through our exceptional service .Thank you for taking out your valuable time and writing great feedback about your stay experience with us at Hilton Garden Inn Trivandrum and for recommending us. It is our constant endeavour to deliver the desired service and quality products that our guests expect from us. My team and I look forward to your next visit to the hotel.

2/10 Terrible

Sudhir

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
under trained staff at the reception and unreasonably delayed our check in by an hour and a half
Stayed 1 night in Jul 2022
Response from Paul on 1 Aug 2022
Dear Mr. Sudhir, Greetings from Hilton Garden Inn, Trivandrum Thank you for taking the time to share your experience about your recent stay experience at our hotel. We sincerely appreciate and understand your feedback about check in and we are deeply apologetic about the same. We will definitely share this feedback with our entire team and do the needful so that we can give a better guest experience during your next visit. I do sincerely hope you will not judge us solely on the basis of this particular experience. We place great value on your custom and your continued relationship with Hilton. I look forward to welcoming you once more to Hilton Garden Inn in the near future. Sincerely, Shakti Singh General Manager

8/10 Good

Bala Murali

Stayed 7 nights in Jul 2022
Response from Paul on 1 Aug 2022
Dear Mr Bala, Greetings from Hilton Garden Inn, Trivandrum. Thank you for taking a moment to share your taught about Hilton Garden Inn. We are happy to hear you found our services to your liking and we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed

6/10 Okay

Vignan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Paul on 4 May 2022
Dear Ms. Cathy, Thank you very much for choosing Hilton Garden Inn, Trivandrum and taking the time to share your experience! We make every effort to make your visit a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. Glad you enjoyed the services and offerings. On behalf of the entire team of HGI Trivandrum, I look forward to welcoming you back soon. Stay Inspired! Best Regards, Shakti Singh

10/10 Excellent

Mahendra

Stayed 7 nights in Mar 2022
Response from Paul on 29 Apr 2022
Dear Mr. Mahendra, Greetings from Hilton Garden Inn, Trivandrum Thank you very much for choosing Hilton Garden Inn, Trivandrum and taking the time to share your experience! We make every effort to make your visit a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. Glad you enjoyed the services and offerings. On behalf of the entire team of HGI Trivandrum, I look forward to welcoming you back soon. Stay Inspired! Best Regards, Shakti Singh

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very functional being in the city centre. No good views. Room was neat and clean without being luxurious. Bathroom amenities were satisfactory. Minibar was empty. Wi-Fi was good.
Stayed 1 night in Apr 2022
Response from Paul on 19 Apr 2022
Dear Mr Roy, Greetings from Hilton Garden Inn, Trivandrum. Thank you for taking a moment to share your taught about Hilton Garden Inn. We are happy to hear you found our services to your liking and we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed

8/10 Good

studio

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 3 nights in Mar 2022
Response from Paul on 11 Apr 2022
Dear Guest, Greetings from Hilton Garden Inn Trivandrum! Glad to read your feedback and thank you very much for rating us. I am really happy to know that you had a pleasant experience with us. It is one of the values of Hilton Worldwide, to be passionate about delivering exceptional guest experience and we at Hilton Garden Inn Trivandrum try to live this daily. Our team very much look forward to welcome you back to Hilton Garden Inn in not too distant future.

10/10 Excellent

Gautam Ashtam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this for my parents as a gift and they absolutely loved it. The rooms were extremely clean and the restaurant was amazing. They kept raving about how good the service was. Thank you Hilton!
Stayed 4 nights in Mar 2022
Response from Paul on 5 Apr 2022
Dear Mr. Gautam, Warm Greetings from Hilton Garden Inn, Trivandrum Thank you very much for choosing HGI Trivandrum and taking the time to share your experience with such a lovely review. We make every effort to ensure that all our guests who visits us is truly inspired and we are delighted that we have been successful in achieving this during your parent's recent visit. We are so glad that they enjoyed the services and offerings during their time with us. Your kind words of encouragement have been shared with our entire team and they are thrilled to receive this recognition of their hard work. On behalf of the entire team of HGI Trivandrum, I look forward to welcoming you back soon. Stay Inspired! Best Regards, Shakti Singh General Manager

10/10 Excellent

Nanda

Liked: Cleanliness, property conditions & facilities, room comfort
Best hotel in Trivandrum
Very clean, comfortable and the staff are amazing. Food is first class, pool was nice.
Stayed 5 nights in Feb 2022
Response from Paul on 2 Mar 2022
Dear Nanda, Greetings from Hilton Garden Inn, Trivandrum Thank you very much for choosing Hilton Garden Inn, Trivandrum and taking the time to share your experience! We make every effort to make your visit a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. Glad you enjoyed the services and offerings. On behalf of the entire team of HGI Trivandrum, I look forward to welcoming you back soon. Stay Inspired! Best Regards, Shakti Singh

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff, excellent food and service.
Stayed 2 nights in Jan 2022
Response from Paul on 27 Jan 2022
Dear Mr. Abraham, Thank you very much for choosing Hilton Garden Inn, Trivandrum and taking the time to share your experience! We make every effort to make your visit a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. Glad you enjoyed the services and offerings. On behalf of the entire team of HGI Trivandrum, I look forward to welcoming you back soon. Stay Inspired! Best Regards, Shakti Singh

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Paul on 20 Dec 2021
Dear Mr. Sanjay, Thank you very much for choosing Hilton Garden Inn, Trivandrum and taking the time to share your experience! We make every effort to make your visit a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. Glad you enjoyed the services and offerings. On behalf of the entire team of HGI Trivandrum, I look forward to welcoming you back soon. Stay Inspired!

10/10 Excellent

ARAVIND

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Paul on 12 Nov 2021
Dear Mr. Aravind, Thank you very much for choosing Hilton Garden Inn, Trivandrum and taking the time to share your experience! We make every effort to make your visit a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. Glad you enjoyed the services and offerings. On behalf of the entire team of HGI Trivandrum, I look forward to welcoming you back soon. Stay Inspired! Best Regards, Shakti Singh

10/10 Excellent

Robert E, Hawthorne

Business traveller
Liked: Staff & service, property conditions & facilities
I always stay here Beat business hotel in Trivandrum in my opinion
Stayed 3 nights in Oct 2021
Response from Paul on 18 Oct 2021
Dear Mr. Robert, Greetings from Hilton Garden Inn Trivandrum! Thank you for choosing Hilton Garden Inn Trivandrum and sharing your feedback about your experience on Expedia. At Hilton Garden Inn, we are committed to exceed our guests' expectations through our exceptional service .Thank you for taking out your valuable time and writing great feedback about your stay experience with us at Hilton Garden Inn Trivandrum . It is our constant endeavor to deliver the desired service and quality products that our guests expect from us. My team and I look forward to your next visit to the hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Paul on 29 Sept 2021
Dear Guest, Thank you very much for choosing Hilton Garden Inn, Trivandrum and taking the time to share your experience! We make every effort to make your visit a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. Glad you enjoyed the services and offerings. On behalf of the entire team of HGI Trivandrum, I look forward to welcoming you back soon. Stay Inspired! Best Regards, Shakti Singh

10/10 Excellent

Parameswaran Nair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to Covid 19 , Bars and resturants were closed .But customer service is good and hotel is very cleaned . Will go and stay again
Stayed 2 nights in Aug 2021
Response from Paul on 30 Aug 2021
Dear Mr. Parameswaran Nair, Greetings from Hilton Garden Inn, Trivandrum Thank you very much for choosing Hilton Garden Inn, Trivandrum and for taking the time to share your feedback through Expedia. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is only through this valuable tool that we are able to gain first hand feedback about our performance hence allowing us to monitor and further enhance our services by focusing on your needs as a guest in the hotel. We are pleased to note that you enjoyed your time with us and that we were able to make your experience memorable. Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for and exceed your expectations for future visits. Please rest assured that your comments will be passed on to the relevant departments. We look forward to the opportunity of welcoming you back to Hilton Garden Inn, Trivandrum

10/10 Excellent

Debabrata

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Paul on 24 Aug 2021
Dear Guest, Greetings from Hilton Garden Inn, Trivandrum Many thanks for your heart-warming review. It has been a pleasure to have you stay with us at Hilton Garden Inn Trivandrum, and we appreciate you taking the time to share your experience on Expedia. We are excited to hear that our accommodation, facilities and the overall service made such a positive impression, delivering to a great experience throughout your stay. Your generous appreciation of our hospitality has been conveyed to all our concerned staff, the hotel’s assets. Feedback such as yours that helps us continues, unwavering towards our goal of perfection in everything we do. We look forward to the opportunity of welcoming you back again at Hilton Garden Inn Trivandrum.

6/10 Okay

Anoop

Travelled with group
Disliked: Staff & service
Ordered kerala parotta without looking the price. For 3 parotta, they charged INR 650/-😳
Stayed 1 night in Aug 2021
Response from Paul on 20 Aug 2021
Dear Anoop, Greetings from Hilton Garden Inn, Trivandrum Thank you for taking a moment to share your experience. Your feedback is extremely valuable to us, as we strive to improve with each and every day. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. We regret that this was not your impression and offer our apologies. We look forward to welcoming you back to our hotel in the future. Our goal is to make your experience better and brighter.