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Reviews of Guide Hotel Taipei Fuxing N

3.5 out of 5
Guide Hotel Taipei Fuxing N
No.307, Fuxing N. Rd, Songshan District, Taipei

Reviews

6.8
Rating 10 - Excellent. 104 out of 712 reviews" "
Rating 8 - Good. 252 out of 712 reviews" "
Rating 6 - Okay. 188 out of 712 reviews" "
Rating 4 - Poor. 104 out of 712 reviews" "
Rating 2 - Terrible. 64 out of 712 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self check-in Machine
Great hotel. It's important to know that they use self check-in machines, and your reservation belongs to Expedia rather that Hotels.com. We forgot about this and had some trouble checking-in. Glad that there was a friendly staff came out to help.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not the best for it's price
the door to the shower of my room was broken, so water was escaping into the toilet area, the room was musky and very humid/moist. There was mold in the shower area, and around the tub. Room was dirty from previous stay. There's no one really in the front desk.. maybe at 3:00AM/4:00AM.
Stayed 4 nights in Dec 2023

10/10 Excellent

Hong I, Mira Loma

Liked: Cleanliness, staff & service, property conditions & facilities
A nice place to stay
Stayed 16 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and pleasant stay. Automated check-in was a bit cumbersome at first but went smoothly afterwards with the assistance of a staff member.
Stayed 2 nights in Oct 2023

2/10 Terrible

Kwanghun

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience in this hotel.
Kiosk Self Check in - Terrible service Hotel staff was not there when arrived in the hotel and Kiosk also did not work with my confirmation number. Talked to the phone on the Kiosk. He was in Taichung. still could not solve the problem. about 30-40 minutes later, a lady(hotel staff) showed up and paid by credit card manually. She never say "Sorry". To check-in, it took about 40 minutes. WOW Sounds like a lie? Please check their CCTV. I was desperately shouting / yelling for "HELP" but nobody showed up. Please do not try this hotel. NEVER.
Stayed 4 nights in May 2023

6/10 Okay

DANIEL

Liked: Property conditions & facilities
A convenient location with easy access to Songshan Airport.
Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2020
Response from jessie on 29 Jan 2020
謝謝您的點評、我們會盡快改善缺失

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean room, bedsheet had some bleach spots, friends weren’t able to stay with us because they had bed bugs
Stayed 2 nights in Jan 2020
Response from jessie on 26 Jan 2020
謝謝您的評價、您所提出的缺失、我們會儘快改善

4/10 Poor

Ray, Australia

Disliked: Cleanliness, amenities
The name of the hotel presents that it's like a branded hotel however the standards were poor.
Stayed 3 nights in Dec 2019
Response from Jessie on 3 Jan 2020
我們會改善缺失、盡力修正、將良好的服務帶給顧客

2/10 Terrible

Lee Aiy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not judged a book by its cover.
Name, photos and internal pictures of this hotel was miisleading. Only one key per room which was very inconvenience for the 3 of us. Room 806 was less than 22sqm. We pre-paid for 35sqm as stated in your Hotels.com site. Breakfast was too simple and just a few spread. Mainly vegetables. Breakfast from 7am to 9am was too short and wrong timing. Key need to be kept at the reception when we go out. We were shocked upon return in the night that the room was not cleaned up. No house keeping, no tidying of beds and no clean towels. Nothing was done. When the supervisor arrived half an hour later and the reason was that the housekeepers had missed or overlook our room. We settled for some clean towels and let them emptied the dustbins as it was already 11.30pm in the night. A day before checking out, we asked the reception for advised on how to get to the airport. Answer was to take a cab arranged by them. Price quoted was very high. We eventually booked a cab by ourselves with a 40% lower in price. The only positive consolation for this hotel was the checking out. Just gave them the key and it was done in 5 seconds.
Stayed 3 nights in Dec 2019
Response from Jessie on 22 Dec 2019
很抱歉、讓您有如此不愉快的住宿體驗、我們會針對您提出的問題修正並盡快改善缺失

4/10 Poor

Frederic

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
The Noise
Just way to noisy for my liking. rooms need better cleaning and a cleaning quality check.
Stayed 1 night in Oct 2019
Response from Maggie on 27 Oct 2019
Thank you for taking the time to share with us your feedback following your recent stay at Regal Hotel . Your feedback is highly appreciated and will help us to improve our ability to serve every guest. We apologize for the inconvenience again. We look forward to welcoming you back to the hotel in the near future!

2/10 Terrible

Zhidong

Disliked: Staff & service, property conditions & facilities, room comfort
Don’t let them fool you with picture
Don’t let those pictures fool you!! The hotel looks nothing like the pictures, there is a very strong humidity smell that reminds you of wet clothes left for days!!
Stayed 7 nights in Sep 2019
Response from Maggie on 22 Sept 2019
Thank you for taking the time to share with us your feedback following your recent stay at Regal Hotel . Your feedback is highly appreciated and will help us to improve our ability to serve every guest. We apologize for the inconvenience again. We look forward to welcoming you back to the hotel in the near future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taipei is open for business thanks to great hotels
Location was great. Really enjoyed the convenience
Stayed 5 nights in Sep 2019
Response from jessie on 19 Sept 2019
謝謝您的評論、期待您再度光臨

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I won’t recommend this hotel
My experience at this hotel was terrible. First they gave us a room with mold in the bathroom but after complaining to the front desk they were able to give us another room. The new room was hot and we couldn’t change the temperature. It seemed as the thermostat was broken.
Stayed 4 nights in Aug 2019
Response from Maggie on 24 Aug 2019
Thank you for taking the time to share with us your feedback following your recent stay at Regal Hotel . Your feedback is highly appreciated and will help us to improve our ability to serve every guest. We apologize for the inconvenience again. We look forward to welcoming you back to the hotel in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019
Response from Jessie on 10 Aug 2019
謝謝您的評價、我們很期待您再度光臨 Regal經理Jessie

2/10 Terrible

James

Disliked: Cleanliness, staff & service
The hotel room was dirty and had possible bed bugs.
Stayed 3 nights in Jul 2019
Response from Jessie on 17 Jul 2019
我們會儘快處理此事、改善缺失

10/10 Excellent

Janae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Jessie on 3 Jul 2019
謝謝您的評點、我們歡迎您再度光臨 祝您一切順遂 Regal經理Jessie

4/10 Poor

Kisung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean and bad air ventilation and conditioner. Only good location
Stayed 2 nights in May 2019
Response from Jessie on 13 Jun 2019
我們會盡量修正不足之處

8/10 Good

Verified traveller

I like the room space...
Stayed 3 nights in Apr 2019
Response from Jessie on 4 May 2019
謝謝您喜歡我們的房間

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised of the proximity to the train system!
Stayed 12 nights in Mar 2019
Response from Jessie on 29 Mar 2019
謝謝您給予的評價、希望您能再次入住 祝您一切順心 Regal經理Jessie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Jessie on 30 Apr 2019
謝謝您的評論、祝您一切順心 Regal經理Jessie

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The property was old, the carpet was not cleaned, the washing basin in the room was not cleaned thoroughly each day. The entrance light in the room was not fixed throughout my stay. The cups which were dirty were left unattended and had to be washed by me everyday.
Stayed 4 nights in Mar 2019
Response from Jessie on 16 Mar 2019
很抱歉讓您有如此不好的住宿體驗、我們會加強人員訓練、修正我們的缺失 祝您順心

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Feb 2019
Response from Jessie on 30 Apr 2019
謝謝您給予的評價、我們會改善缺失、提供更好的服務 祝您一切順利 Regal經理Jessie

6/10 Okay

RL, Taipei

Business traveller
Liked: Staff & service
Good - Friendly staff. Good value. Bad - Lobby smells funny. Poor sound isolation. Bad breakfast.
Stayed 1 night in Feb 2019
Response from Jessie on 24 Feb 2019
我們會修正不好的缺失

6/10 Okay

YAOYUAN

Stayed 7 nights in Feb 2019
Response from Jessie on 19 Feb 2019
謝謝您的評價、歡迎您再次入住

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Jessie on 30 Apr 2019
謝謝您給予的評價、祝您一切順心 Regal經理Jessie

6/10 Okay

R.

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It is big inside and small on the outside. Missed the entrance in fact.
Stayed 7 nights in Jan 2019
Response from Jessie on 25 Jan 2019
很抱歉、我們飯店的入口的確很不顯眼隱密

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ถ้ามีสายฉีดตูดจะดีมากๆ เตียงนอนสบายมาก น้ำฝักบัวไหลเบาไปหน่อย
Stayed 3 nights in Dec 2018
Response from Jessie on 2 Jan 2019
謝謝您的評論、歡迎您下次再來玩

6/10 Okay

H M

Liked: Room comfort
Disliked: Cleanliness
Expected better
Booked for 7 nights, on the first day there was a ball of fluff dirt on the floor and only 1 bath towel was provided for 2 guests- had to request for a second towel. Even though there was daily housekeeping, some of the towels provided were torn. This could’ve been improved. The hotel includes a gym facility however when I tried to use the treadmill, it wasn’t working. The gym area is very old and equipment looks like it hasn’t been used for a long time. Otherwise happy that there was daily housekeeping (water and towels replaced), hotel is situated in a relatively central location. Hotel amenities do not include conditioner.
Stayed 7 nights in Dec 2018
Response from Jessie on 2 Jan 2019
謝謝您的評論、我們會修正不足之處、讓顧客得到好的住宿環境

2/10 Terrible

S

Disliked: Staff & service, property conditions & facilities, room comfort
Seriously, do not even bother. Did not even fit a 3-star hotel rating. The only saving grace of this hotel was the location (3 minute-walk to Zhongshan Junior High School) and Kevin - the front desk employee who happens to be the only one who wears a uniform. Kevin was helpful and friendly. The other front desk staff did not bother about the guests especially the lady. Even the cleaning ladies are friendlier than them. Breakfast was terrible - spoilt toasters, unappealing and distatsteful dishes. Walls were thin and people staying in the room above us kept dragging stuff around in the night and wee hours which affected our sleep. The bathroom has a screen which does not fully block the glass door - so there is a gap where you can actually see through the bathroom. Will never return to Regal.
Stayed 4 nights in Dec 2018
Response from Jessie on 31 Dec 2018
非常抱歉讓您此次的旅行有非常不好的住宿體驗、我們會嘉獎優秀的夥伴、也會讓不好的缺失別再發生、讓飯店住宿品質提升。 祝您新年快樂

6/10 Okay

Fernando, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Worn out Hotel, but good location
I spend 4 nights at this hotel. For different reasons I stayed in 3 different rooms. The beds are not particularly comfortable and the bathroom wasn't very clean, one of them hadn't been actually cleaned before I checked in. The gym is very worn out and half of the machines don't work. The breakfast is freshly cook and every day is different The staff is very friendly, and the location is very convenient, 2 minutes walk away from an MRT station
Stayed 1 night in Dec 2018
Response from Jessie on 22 Dec 2018
很抱歉、讓您這趟旅行有這種特別的體驗、我們會修繕硬體設施、希望您能再次光臨

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Budget and location friendly. Nothing special
The location is near MRT. The rate is not pricey. The breakfast is a bit bland though we expected it to be and variation is acceptable.. We just dont like that they do not replenish everything automatically despite the 3-night stay, from bath towel to coffee, tea etc. All receptionists are not so accomodating, they speak and understand very little english so its really hard to communicate especially if we have inquiries and requests..
Stayed 3 nights in Dec 2018
Response from Jessie on 14 Dec 2018
謝謝您的評論、我們會再加強語言訓練

8/10 Good

Lye Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Jessie on 9 Dec 2018
謝謝您的評點、歡迎您能再次入住

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Jessie on 17 Nov 2018
謝謝您給予高分的評價、我們會持續努力為顧客服務

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Okay
Besides the room was a bit dark and facing the backside of another building. A smell in the corridor. It's more like a motel style rather than a hotel. Not sure how they put a name on hotel without much standard. It's not close to MRT station but it's easy to get taxi outside. The room is clean and enough space for 3, we booked a triple room. Overall, it's value for the price. I guess.
Stayed 2 nights in Oct 2018
Response from Jessie on 11 Nov 2018
謝謝您的評價、希望您能再次光臨

8/10 Good

ANNA, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD LOCATION. FRIENDLY STAFF. UNFORTUNATELY THE WASHING MACHINE WAS OUT OF ORDER AT THE TIME.
Stayed 3 nights in Sep 2018
Response from Jessie on 22 Sept 2018
謝謝您對我們的評價、我們會保持優點修正缺失、希望您能再度光臨 Regal全體同仁祝您順心 Regal經理Jessie

10/10 Excellent

Verified traveller

Stayed 8 nights in Jul 2018
Response from F/D on 27 Jul 2018
謝謝您

10/10 Excellent

jackie, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Love the hotel greatest hotel ever seen love it will stay again here
Stayed 2 nights in Sep 2017
Response from F/D on 8 Nov 2017
謝謝您

6/10 Okay

Jeffery

Liked: Cleanliness, staff & service
Nice for a short stay..
A tad noisy a side my room was right beside the train track..

10/10 Excellent

Grant, Kobe, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy stay - will be back!
Have stayed here before and will stay again. Has everything needed for a good stay. Friendly staff (both the font-desk staff and the cleaners), great room + shower + beds, nice breakfast. Even has a small gym and on-site washing/drying facilities. Very happy.

4/10 Poor

Richard

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Will not stay in this hotel again!
Room don't come with towel when we check in. Room don't have key to lock due to previous traveller took away. And hotel don't have time to remake one ? We have to wait for them to lock it and unlock

8/10 Good

Kat, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, excellent staff
Great value for an economy hotel. Staff offered to lend an umbrella on a rainy night. I called after checkout because I left a necklace. Front desk held back the cleaning staff until I came back to retrieve it, because they were concerned that it was valuable. Also, I liked the variety in the breakfast spread.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and breakfast staff
Breakfast staff is well above 5 starts service. Rooms are clean, quiet and provide all toiletry essentials. Small front desk/reception entrance and staff is very helpfull too. Only 1 elevator for 8 floors.

8/10 Good

Shihchung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Convenient location with good value
You get what you pay for. Having said that this hotel is still an excellent value for central Taipei given the location and that it basically does everything solid.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Futuristic room in dirty condition
Stayed for 3 nights on business. Hotel not kept up to Regal standards, and surfaces are not kept clean. Wifi has no signal in rooms. Full of tour groups from Mainland China that shout in rooms and play TV at full volume. Front desk speak very limited English. No attempt to put things right. No receipt given for stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location; Unfriendly staff & Poor facility!
This hotel is close to the metro station, and that’s as good as it gets. The free breakfast buffet really lacks variety and food was just edible. The rooms are quite small but okay if you only need a bed to crash at night. What bothered us the most was its unhelpful staff: 1. The phone didn't work in our first room. The staff told us the computer configuration for our phone was problematic. They never got it to work, so I asked the front desk whether I could use their phone to make a quick call to my parents who live close by. They refused and asked me to go find a public phone to make the call. A call within the neighborhood in Taipei only costs a few cents! I would have gladly paid for it. 2. Our second room had NO WiFi signal. I was told that the hotel was fully booked, and no room change was possible until the following day. The staff requested me to move out of room by 8am next day if I want a room change. Seriously? Upon protest, the front desk staff finally agreed to adhere to the checkout time. 3. Our third room faces the metro, so we got a lot of noise from the busy traffic. What shocked us was that the shower door was a few inches short in width, so we couldn’t completely close the shower enclosure. How was this poor construction acceptable? Over all, our whole stay was unpleasant and disappointing. The front desk staff rarely greeted us or even lifted their eyes whenever we entered or left the hotel. We will NEVER book this hotel again.

4/10 Poor

Nga Lun, hong kong

Liked: Cleanliness
Disliked: Staff & service
gay trip
I've booked for 2 single beds room x2, but finally they arranged me 1 queen bed room x2, the front desk stated was hotel.com fault, refused to exchange another rooms for me, then my crew(4 male) need sleep together on same bed!!!!! bad happened!!! again, I'm now total disappointment about booking a room at hotel.com

4/10 Poor

Ho, HK

Disliked: Property conditions & facilities
Close to MRT
It was my 2nd time to visit this hotel. Last time I stayed in Room715 but this time I stayed in Room 808, it is a big room with two toilets for 4 people but it was really stuffy. There is sth wrong the ventilation system. Since it is just under the restaurant , it was very noisy during breakfast time. Breakfast was horrible too.

2/10 Terrible

Pooiyin, california

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First day checked in found hairs, and food debris on the floor, asked for re-clean, a lady came in with broom to sweep a small area and left, not even mopping/ vacuuming the floor. At night, air conditioning was set at 20 degree Celsius but was maintained at 23-24 degree Celsius through out the night, woke up 3am, went to the front desk to ask for help, was told by front desk in winter they do not allow air conditioning to turn on, suggested me to open window instead. Room was too stuffy due to the AC not working, I had to open the window, besides the noise from the street, mosquitos came into the room, and was bitten by mosquitos all night. The next day morning at 10am, went complaint to the front desk again, was promised by them that they will turn on the AC tonight. Surely, it didn't happen, I had to call Hotels.com customer service to cancel the rest of my booking with this hotel. I did a collect call from the room, but i was charged 350 TWD when i checked out due to using their phone making collect call. Well, I had nothing good to say about this hotel.