Interior entrance

Reviews of Western Inn Lakewood Tacoma

2 out of 5
Western Inn Lakewood Tacoma
9920 South Tacoma Way, Lakewood, WA

Reviews

7.2

Good

Rating 10 - Excellent. 112 out of 465 reviews" "
Rating 8 - Good. 153 out of 465 reviews" "
Rating 6 - Okay. 104 out of 465 reviews" "
Rating 4 - Poor. 51 out of 465 reviews" "
Rating 2 - Terrible. 45 out of 465 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front desk management on 15 Jan 2024
Thank you for taking the time to put in a review.

6/10 Okay

Iosefa

Business traveller, Travelled with partner
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Front desk manager on 15 Jan 2024
Thank you for picking us up on your travels.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A1
Awesome place
Stayed 1 night in Nov 2023
Response from Front Desk Management - J on 18 Nov 2023
Thank you for your review.

6/10 Okay

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Western Inn
Very old and outdated Inn. Front desk not friendly. Lots of outside traffic noise since it’s located close to an intersection. Juice was watered down. Shower only had luck warm water. Please go some where else to stay.
Stayed 1 night in Nov 2023
Response from Front Desk Management - J on 18 Nov 2023
Sorry that your stay was so uncomfortable. I will be addressing these issues. Please have a better day.

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service
Not bad
Just your typical place too stay. Only problem was that we couldn't get our room warm.
Stayed 2 nights in Oct 2023
Response from Front Desk Management - J on 31 Oct 2023
We're sorry you weren't warm. I have had my maintenance person go up there and change out that old heater/air con. Thank you for your feed back

6/10 Okay

Yvonne

Disliked: Amenities
Small tv had soap
Stayed 3 nights in Oct 2023
Response from Front Desk Management - J on 30 Oct 2023
I don't understand what that means but I will responde if you write more. Thank you for staying with us.

8/10 Good

Aoina, Medford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place so far. Will come back and tell friends and family about this wonderful place.
Stayed 1 night in Oct 2023
Response from Front Desk Management - J on 28 Oct 2023
Thank you Aoina for giving us your positive feed back. Can't wait to see you again. And we appriciate having you as our customer. Hope to see you soon.

8/10 Good

Boniface

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Front Desk Management - J on 13 Oct 2023
Thank you for taking the time to leave us a review.

2/10 Terrible

Mya

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Does not look anything like the pictures. Very unsafe and dirty. Ended up booking a different hotel the minute we walked into our room.
Stayed 1 night in Oct 2023
Response from Front Desk Management - J on 8 Oct 2023
We're sorry you felt that way I hope you still had a good weekend.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay for 1night
Stayed 1 night in Sep 2023
Response from Front Desk Management - J on 8 Oct 2023
Thank you for taking the time to give us a review.

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk Management on 20 Sept 2023
Thank you for taking the time to give us a review. Hope to see you again.

6/10 Okay

Gregory

Stayed 1 night in Sep 2023
Response from Front Desk on 18 Sept 2023
Thank you for taking time to leave a review

10/10 Excellent

tanja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The western inn is a very clean establishment , with very friendly staff. It was easy to check in and out
Stayed 1 night in Sep 2023
Response from Front Desk on 11 Sept 2023
Thank you for taking the time to write a review. We appreciate your feedback. Take Care

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Will never return.
Very poor initial room condition. Poorly maintained and updated. Requested another room, but it was well below standards even for a 2 star motel. Came back from a walk to find another party in the second room....front desk had neglected to record my room change. Room card did not work on second day, again front desk screwed up. Will never return.
Stayed 2 nights in Aug 2023
Response from Front Desk Management on 4 Sept 2023
Thank you for taking the time to leave a review. First, I would like to apologize for your unpleasant stay and say that the issue you brought up is being looked into. We are currently in the middle of remodeling our rooms but that takes time. Sorry once again for your unpleasant stay

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front Desk Management - J on 20 Jun 2023
Thank you for staying with us. Hope we see you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front Desk Management - J on 20 Jun 2023
We hope you will stay with us again and that we can make that a ten. Thank you

2/10 Terrible

Heather

Business traveller
Disliked: Cleanliness, property conditions & facilities
Scary area. Dirty rooms. Do not recommend
Stayed 1 night in Jun 2023
Response from Front Desk Management - J on 28 Jun 2023
Thank you for your feed back

6/10 Okay

Ellen

Stayed 1 night in Jun 2023
Response from Front Desk Management - Z on 14 Jun 2023
Thank you for taking time to write a review we appreciate the feedback.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome, thanks
Stayed 2 nights in Jun 2023
Response from Front Desk Management - J on 13 Jun 2023
Thank you for your feed back, hope you come back again.

10/10 Excellent

Michael

Stayed 2 nights in Jun 2023
Response from Front Desk Management - J on 2 Jul 2023
Thank you for taking the time to give us a review.

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Jenny on 26 May 2023
Thank you for taking the time to leave a review. Hope to see you again.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service
Older hotel, but great effort at keeping it clean.
Stayed 1 night in Apr 2023
Response from Front Desk on 30 Apr 2023
Thank you for taking the time to review and thank you for stying with us.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Front Desk on 30 Apr 2023
Thank you so much for giving us feed back.

10/10 Excellent

Tj

Liked: Staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2023
Response from Front Desk on 6 Apr 2023
Thank you for taking time to write a review . We appreciate your feedback

10/10 Excellent

Tj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good vibes when i checked in. So all was good.
Stayed 1 night in Apr 2023
Response from Front Desk on 6 Apr 2023
Thank you for taking time to write a review we appreciate our customers and their time. Hope to see you again soon.

10/10 Excellent

Krysti

Stayed 1 night in Feb 2023
Response from Jenny on 13 Mar 2023
Thank you for taking the time to give us a review.

6/10 Okay

Miranda

Has the basic necessities for a nice stay. Nothing crazy
Stayed 2 nights in Feb 2023
Response from Front Desk on 18 Feb 2023
Thank you for taking time to write a review. We appreciate your feedback and you as a ccustomer.

6/10 Okay

Martyn

Stayed 1 night in Jan 2023
Response from Heidi on 24 Jan 2023
Thank You for taking time to leave a review.We value our customers opinions. Take Care

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Dec 2022
Response from Front Desk on 8 Dec 2022
Thankyou fortaking the time to write a review.We appreciate your feedback. Take Care

4/10 Poor

Neychelle

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk lady was super nice while checking in , however our bed was super uncomfortable, the pillows and bed were really tough to sleep on .
Stayed 1 night in Sep 2022
Response from Front Desk Management on 17 Sept 2022
We appreciate you taking time to leave a review. We are working on resolving this issue .

10/10 Excellent

Karen

Stayed 1 night in Aug 2022
Response from Front Desk Management - J on 31 Oct 2023
Thank you for taking time to giving us a review.

8/10 Good

Matias

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022
Response from Front Desk Management - Z on 27 Jul 2022
Thank you for your feedback, see you next time!

10/10 Excellent

Paulette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is a little older but very nice and clean. Wonderful and knowledgeable staff.
Stayed 1 night in Mar 2022
Response from Front Desk on 16 Apr 2022
We were happy to be the place you stayed at. Hope to see you again one day >

10/10 Excellent

Paulette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ir qas verry clean. Itwas quiet . The night and day clerk were very friwndly and very helpful. They had wonderful knowledge about the area and things to do. morning grab and go breakfest was fresh and good. I extended my stay by a day and i would stay there again.
Stayed 1 night in Mar 2022
Response from Front Desk on 16 Apr 2022
We are pleased you stayed with us. Thank you for your nice review. Hope to see you again one day. Take Care

4/10 Poor

Sharon

Disliked: Cleanliness, amenities, property conditions & facilities
The location was convenient, and I loved seeing Mt Rainier from the parking lot. However it needs basic maintenance like lighting and electrical outlets, drawer handles and painting. Continental Breakfast was packaged sweet rolls from an ancient time, but coffee and juice were available. Basically just rundown , has seen better days. The staff was nice.
Stayed 4 nights in Mar 2022
Response from Front Desk on 16 Apr 2022
We thank you for staying with us. We hope to see you again in the near future. Take care

4/10 Poor

Dead

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place is so rundown; the rooms are falling apart. Holes in the walls, lumpy carpet, towel bars falling off the walls because they have been pulled down so many times, etc. The pathetic wifi is way under powered, has almost no bandwidth, drops all the time, and when the router need to be reset because it shut down, it may take hours for them to get around to even trying.
Stayed 4 nights in Mar 2022
Response from Front Desk on 16 Apr 2022
We are sorry that you feel the way you do. We are unaware of any holes in walls, lumpy carpet or towel racks falling off walls. Please call the front desk so they can see what room you are referring to and have the problems addressed right away. The front desk staff usually resets the router in a pretty timely manner depending on how busy they are so once again we apologize that you were unhappy with your stay. If there is a next time and there was a problem with something in the room, please let staff know so that it can be addressed right away. Thank you

10/10 Excellent

ROBIN

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Well-kept property. Very relaxing atmosphere in the guest accessible areas. Looking forward to staying here again on my next visit.
Stayed 2 nights in Mar 2022
Response from Front Desk on 16 Apr 2022
Thank you Robin and we are glad you enjoyed your stay with us. Look forward to your next visit. Take care

10/10 Excellent

John, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and expedited my check in experience. I will definitely stay here again
Stayed 1 night in Mar 2022
Response from Front Desk Management on 13 Mar 2022
THANKS FOR STAYING WITH US. WE LOOK FORWARD TO YOUR NEXT STAY.

2/10 Terrible

Margaret

Travelled with partner
Disliked: Amenities, property conditions & facilities
Beware of a hotel that seems too good to be true. The “nonsmoking” room smelled of stale smoke and something else not clean. Afraid to sit on stained single chair. Furniture had chunks missing. We left after 20 minutes and found another hotel.
Stayed 2 nights in Mar 2022
Response from Front Desk on 16 Apr 2022
We apologize that you were not happy with your stay with us. I would like if in a situation like this again you would inform staff of the issue and they would have changed you rooms to remedy the problem. Thank you and once again we apologies for your unhappy stay.

10/10 Excellent

Judy

Business traveller
Liked: Cleanliness, staff & service
I believe there needs to be some attention to repairs in the room. It looks a little run down to me. Toilet would not flush properly and the heater vents were gone, also the dresser was missing a drawer
Stayed 2 nights in Mar 2022
Response from Front Desk on 16 Apr 2022
We are hopeful to get back on track with the updates and all the renovations in the near future, Unfortunatley covid somewhat threw everything off. We do plan to have nicer updated rooms soon. Take care and we hope to have you stay again in the near future.

6/10 Okay

Stephen Doyle

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a very old property in need of updating inside and out. I had a King bed room. The bed was unbelievably uncomfortable, lumpy. On Saturday, they did not do housekeeping until well after 4:00 pm. Generally clean. No complementary coffee in the room (you could get fresh coffee in the office area). Breakfast was useless to me, as I must have low carb options. There were none.
Stayed 4 nights in Feb 2022
Response from Front Desk Management on 20 Feb 2022
Thank you for your feedback, we will communicate with housekeeping to ensure that all room are properly attended to. Due to Covid-19 we are limited on the breakfast items we can supply. Nevertheless, as we all get back to "normal" we plan to re-provide additional breakfast options. Again, thank you for your feedback and look forward a future stay.

10/10 Excellent

Daniela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walked in the front desk was very friendly, clean, quit easy parking. felt safe. great place
Stayed 2 nights in Feb 2022
Response from Front Desk Management on 20 Feb 2022
Thank you so much for your great feedback! We look forward to see you for your next stay.

2/10 Terrible

Veronica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed only had two working legs. We had reserved a two bed room, only had one BROKEN bed. Wi-Fi didn’t work. Tv didn’t work. Bathroom light didn’t work. There was a literal drug operation in the room next to us.
Stayed 2 nights in Feb 2022
Response from Front Desk on 20 Feb 2022
Thank you for your feedback we will take this to management and work on a way to move forward.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Front Desk Management on 5 Feb 2022
THANK YOU FOR STAYING WITH US. WE ARE GLAD YOU ENJOYED YOUR STAY

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Scary people around there. and bed wasnt comfortable.too much money charged for scary place
Stayed 1 night in Jan 2022
Response from Front Desk Management on 5 Feb 2022
WE ARE VERY SORRY THAT YOU WERE NOT HAPPY WITH YOUR STAY. IF THERE IS SOMETHING WE CAN DO TO ACCOMADATE YOU BETTER NEXT TIME PLEASE FEEL FREE TO CALL THE FRONT DESK. THANK YOU

10/10 Excellent

Eric

Business traveller
Liked: Staff & service, room comfort
Other than poor internet connection, stay was accurate for the cost
Stayed 3 nights in Jan 2022
Response from Front Desk Management on 25 Jan 2022
TTHANK YOU! HOPE TO SEE YOU AGAIN

4/10 Poor

Nathaniel

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
They called me at 9pm both nights i was there to tell me to "walk quieter". I had been sitting down for 30 minutes one night before the call and the next night was laying in bed. It was really annoying. I came back to my room and my keycard wouldnt work. Conviently there was a sign out fromt of the office that they would be back in 5 minutes.
Stayed 2 nights in Jan 2022
Response from Front Desk Management on 25 Jan 2022
WWE'RE SORRY YOUR STAY WASN'T ENJOYABLE AND WE WILL ADDRESS THE ISSSUES.

10/10 Excellent

Joycelyn

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2022
Response from Front Desk Management on 25 Jan 2022
THANK YOU

2/10 Terrible

Mykahl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
My non smoking room smelled like an ashtray and found lingerie in the room. Also the continental breakfast consisted of coffee , juice , and honey buns . No other options
Stayed 1 night in Jan 2022
Response from Front Desk Management on 22 Jan 2022
sorry your stay was not enjoyable we will address issues immediatly.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Front Desk Management on 22 Jan 2022
thank you so much