Reception

Reviews of Hotel Hacienda

3 out of 5
Hotel Hacienda
179 Cleveland Street, Redfern, NSW

Reviews

7.0

Good

Rating 10 - Excellent. 185 out of 1000 reviews" "
Rating 8 - Good. 329 out of 1000 reviews" "
Rating 6 - Okay. 297 out of 1000 reviews" "
Rating 4 - Poor. 111 out of 1000 reviews" "
Rating 2 - Terrible. 78 out of 1000 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived I was greeted by a super friendly reception center! They were super accommodating and welcoming. It is a about a 10 minutes from the Redfern train station, be mindful there is a steep hill from the station but otherwise not far walk! Other thing to note because it is by the train station you can hear the trains sometimes but its very faint so if you are a light sleeper be aware otherwise great for price!
Stayed 1 night in Apr 2024

6/10 Okay

Yin Ting

Liked: Staff & service, amenities
It was a short walk from Redfern station, and the staff were friendly and helpful. Unfortunately, I found the room really small and stifling. There was no space for me to open my luggage completely on the floor. The traffic outside was also quite loud day and night. I stayed for only one day which made everything bearable.
Stayed 1 night in Mar 2024

6/10 Okay

Kaushik

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Sonda

Liked: Cleanliness, staff & service, property conditions & facilities
The three things I look for in a room are safe, relatively clean, and relatively comfortable. I stayed in an El Jefe room which met all of these requirements. Since I planned to spend most of my time out and about, I did not need a lot of amenities. The bed was comfortable and the pillows were great. The air conditioning worked very well and the shower had plenty of hot water flowing well. It is only a short 5 minute walk to the Redfern station and it felt safe to walk there as a single female. This hotel is right by a major road and the train tracks, so there is a lot of traffic noise. This doesn’t prevent me from sleeping, but if it’s a concern for you, consider ear plugs a must. There is only a small fridge, but no microwave. There are a few hooks for hanging stuff and three bureaus drawers, but no closet. There is no table and chair in the room. The street taco stand in the main lobby is very delicious when it is open in the evening, but I only found it open on Tuesday and Thursday. I would stay there again because it met my needs well. If you need luxury, this might not be the place for you.
Stayed 6 nights in Mar 2024

8/10 Good

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay, close to central and redfern station and lightrails, would definitely recommend staying again!! very clean and bed was super comfy
Stayed 2 nights in Mar 2024

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the Mexican themed hotel, with the bar and eatery downstairs being great value and great taste. Had a slight issue with the drainage in the shower as it over flowed a few times but staff were kind and gave us a few extra towels to keep the water at bay. As the cleaners and maintenance crew had the day off.
Stayed 2 nights in Mar 2024

8/10 Good

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a good place for tourists to stay whilst being in Sydney. It is between 2 train stations which made it easy to move around the city and great bus links too. There are some cool areas for eating within walking distance, try Spice Alley for a great range of affordable eats. The room was small but comfortable and gave us everything we need for our stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Holly

Stayed 1 night in Mar 2024

2/10 Terrible

Pouya

Stayed 1 night in Mar 2024

4/10 Poor

Jason, Burleigh Waters

Liked: Cleanliness
Small rooms and the air conditioning did not work well
Stayed 1 night in Mar 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, small and comfortable, helpful staff, private room, 20 min walk from central train station. I could hear trains from room. Minor maintenance issue with trim on bottom of door which made loud noise when opened. I would stay here again if needed.
Stayed 1 night in Feb 2024

8/10 Good

Carrie

Travelled with partner
Disliked: Amenities
A great place to stay for 1 night.Tny rooms but suffice for 1 night.A bit noisy with train line right behind.Paid just over $200 for the night which did not include coffee /tea making facilities in the room.Though you could request a kettle or they could make you a coffee which you can bring back to your room (they don’t have room service for this even though it says they do in the room ) Has a lovely decor downstairs like a resort feel.
Stayed 1 night in Feb 2024

10/10 Excellent

Yu

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Ela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jeison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Location
Stayed 2 nights in Feb 2024

6/10 Okay

Jacopo

Liked: Cleanliness, staff & service
Room was clean but really small
Stayed 7 nights in Jan 2024

6/10 Okay

James

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, tidy room and friendly staff.
Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LIKE: Renovation as Hacienda; Mexican café on site is very good - street food. DISLIKE: Railway noise (inevitable); No hanging space in room.
Stayed 2 nights in Jan 2024

2/10 Terrible

Eden

Stayed 3 nights in Jan 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Michaela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Simple clean room, great price. Staff very friendly. Wish they had coffee making facilities the room.
Stayed 1 night in Jan 2024

8/10 Good

freddy, miami springs

Stayed 1 night in Jan 2024

2/10 Terrible

Sophie

Stayed 2 nights in Dec 2023

10/10 Excellent

Kaitlin

Stayed 1 night in Dec 2023

8/10 Good

mali

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Emily

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are very small, they only provide a fridge that they turn off while no one is there and it makes the whole smell disgusting. There are no windows in the room so you even air it out, & the shower over flows into the room which makes it extremely slippery. When checking in & out the staff aren't very polite.

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Budget hotel, good price. Clean room. Pleasant staff. Location not so good.
Stayed 1 night in Dec 2023

4/10 Poor

Vincent, Salmon Arm

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very small rooms with NO amenities. For $100 per night there should at least be coffee! Friendly staff however and the room was clean.
Stayed 1 night in Dec 2023

6/10 Okay

Sue

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, friendly staff and with car park.
Stayed 1 night in Nov 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly and helpful staff, spotlessly clean room. Very comfortable bed. An excellent basic, no-frills hotel. I would return again.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 1 night in Nov 2023

6/10 Okay

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to train line
Hotel room was low cost, but my room was literally 10m from a busy train line and I found it difficult to sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Abdul Bundu, Freetown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here multiple times when I’m in the city. Very convenient, clean, accessible and affordable place and customer friendly staff.
Stayed 1 night in Oct 2023
Response from Jay on 24 Oct 2023
Thank you so much for taking the time to share your experiences at Hotel Hacienda. We are truly delighted to hear that you've enjoyed your stays with us and that you found our location convenient and our facilities to your satisfaction.Our staff takes pride in providing warm and friendly service, and we're thrilled to hear that this was evident during your visits. Your kind words serve as a great motivation for our team.We appreciate your loyalty and are always here to welcome you back whenever you are in the city. Safe travels and see you again soon!Warm regards,The Hotel Hacienda Team.

2/10 Terrible

Adnan

Disliked: Staff & service
The airline cancelled the flight at the last minute and I was forced to cancel my trip. I had informed the hotel and despite Expedia chasing them as well, the hotel declined to make even the partial refunds for the future nights.
Stayed 2 nights in Oct 2023
Response from Jay on 18 Oct 2023
Thank you for taking the time to share your experience with us. We truly regret the unforeseen circumstances that led to the cancellation of your flight, which in turn affected your stay with us.To clarify, your reservation was made under a non-refundable rate, which was specified during your booking process. This means that once booked, the amount paid cannot be refunded regardless of the circumstances. Furthermore, we were notified about the cancellation after your scheduled check-in date.We understand how disappointing this situation can be, especially when faced with external challenges. We always strive to provide clear communication about our booking terms to avoid any potential misunderstandings.For future travels, we recommend considering more flexible booking options or travel insurance to safeguard against unforeseen events. We sincerely hope that you will give us another opportunity to serve you in the future, under more favorable conditions.Warm regards,Hotel Hacienda Team

8/10 Good

Hiu Yu Natalie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby and cozy room
Stayed 5 nights in Sep 2023
Response from Jay on 24 Oct 2023
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our cozy rooms and the ambiance of our lobby. At Hotel Hacienda, we strive to provide our guests with memorable and comfortable experiences, and your kind words validate our efforts.We hope to have the pleasure of welcoming you back soon. Safe travels and warm wishes from the entire Hotel Hacienda Team.Best regards,Hotel Hacienda Team

8/10 Good

Alex

Liked: Cleanliness, room comfort
Does the job
Stay was fine, literally just a bed to sleep in. Room barely has space for your bags, not even a chair to sit on. Decent bathroom. Can hear anything from the corridor, and trains going past. Restaurant was closed the one day I was there (Wednesday). Not very social
Stayed 1 night in Oct 2023
Response from Jay on 24 Oct 2023
Thank you for taking the time to share your feedback with us. We regret to hear that your experience did not entirely meet your expectations.We understand the importance of comfort and space during one's stay, and we're genuinely sorry that our room did not fully cater to your needs. We aim to provide a peaceful environment for our guests, so we apologize for the noise disturbances you experienced.Additionally, we're sorry to hear that our restaurant was closed during your stay. We'll make sure to communicate our operational hours more effectively to prevent any inconvenience in the future.At Hotel Hacienda, we continuously strive to enhance our guest experience, and your feedback is invaluable in this journey. We appreciate your insights as they help us make necessary improvements. We hope you'll give us another opportunity in the future to showcase the hospitality and service we're known for.Warm regards,The Hotel Hacienda Team.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Hacienda is a real gem. Although the room is small it has everything you need for a very comfortable stay and the bed is just so luxurious comfortable too. It’s a short walk to Central Railway Station and trams making it an ideal base.
Stayed 1 night in Sep 2023
Response from Jay on 24 Oct 2023
Thank you for taking the time to share your experience with us. We are delighted to hear that you found Hotel Hacienda to be a real gem and that you enjoyed the comfort and convenience we offer.It's heartening to know that our bed provided you with luxurious comfort, as we always aim to ensure our guests have a restful night's sleep. We're also pleased to hear that our location served you well in terms of accessibility to Central Railway Station and trams.Your feedback is invaluable to us, and we look forward to welcoming you back soon for another comfortable stay.Warm regards,The Hotel Hacienda Team.

8/10 Good

Timothy

Travelled with family
Liked: Staff & service
Staff where very helpful
Stayed 1 night in Oct 2023
Response from Jay on 3 Oct 2023
Thank you for taking the time to leave us a review. We are delighted to hear that our staff were helpful during your stay. At Hotel Hacienda, we always strive to provide exceptional service to our guests. We hope to welcome you back soon!Warm regards,Hotel Hacienda Team

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
😀
Stayed 2 nights in Sep 2023
Response from Jay on 3 Oct 2023
Dear Guest,Thank you for taking the time to leave us a review. We truly appreciate your feedback and are delighted to hear about your positive experience at Hotel Hacienda. We strive to provide our guests with the best possible service and it's always heartening to hear when we succeed.We hope to welcome you back soon and wish you safe travels!Warm regards,Hotel Hacienda Team

8/10 Good

Hannah

Liked: Cleanliness, staff & service, room comfort
Good location, restaurant, but noisy
The restaurant/bar downstairs had some great food and friendly staff! As you will see in other reviews, the hotel is right next to train tracks and they are noisy. It was a great location for where I needed to be with plenty of street parking around. I was overall happy with my stay.
Stayed 1 night in Sep 2023
Response from Hotel Hcaienda on 29 Sept 2023
Thank you for sharing your feedback! Delighted to hear you enjoyed the great food and friendly staff at Hacienda. We appreciate your understanding regarding the train noise and are pleased the location and ample street parking contributed to an overall positive stay. We look forward to welcoming you back!

10/10 Excellent

Erica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jay on 5 Sept 2023
We're thrilled you enjoyed your stay at Hotel Hacienda. We strive to offer an exceptional experience for our guests, and your feedback is a testament to our efforts. We hope to welcome you back soon! - The Hotel Hacienda Team

10/10 Excellent

Harriet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, friendly staff
Stayed 6 nights in Aug 2023
Response from Jay on 5 Sept 2023
We're thrilled you enjoyed your stay at Hotel Hacienda. We strive to offer an exceptional experience for our guests, and your feedback is a testament to our efforts. We hope to welcome you back soon! - The Hotel Hacienda Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jay on 5 Sept 2023
We're thrilled you enjoyed your stay at Hotel Hacienda. We strive to offer an exceptional experience for our guests, and your feedback is a testament to our efforts. We hope to welcome you back soon! - The Hotel Hacienda Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great location and relaxed.
Stayed 3 nights in Aug 2023
Response from Jay on 5 Sept 2023
We're thrilled you enjoyed your stay at Hotel Hacienda. We strive to offer an exceptional experience for our guests, and your feedback is a testament to our efforts. We hope to welcome you back soon! - The Hotel Hacienda Team

6/10 Okay

Emma

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very clean property. Very tiny room and not much in the room. Could hear very thing from outside noise like cars and trains which in the middle of Sydney you would expect, but could hear everything inside like other rooms tv, every time some upstairs use the toilet and shower. No room service not Even a breakfast no kettle in room for coffee, noodles (as the vending machine had then to buy) staff was friendly. Great lockup parking on site and great price
Stayed 1 night in Aug 2023
Response from Jay on 5 Sept 2023
Thank you for taking the time to share your feedback. We apologize for any inconvenience regarding room size and noise levels. We're continually striving to improve our guest experience and your comments will aid in that effort. We're pleased to hear that you found our staff friendly and appreciated our secure parking facility. We'll also take note of the amenities you've mentioned for future consideration. Thank you for choosing Hotel Hacienda, and we hope to welcome you back in the future.Warm regards,The Hotel Hacienda Team

4/10 Poor

Victor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
You can hear the trains as they pass since the hotel is right next to the station. I was also on the third floor and the doors/rooms weren’t soundproof, so I could hear other customers snoring very loudly.
Stayed 1 night in Aug 2023
Response from Jay on 5 Sept 2023
Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the noise. Your comfort is paramount to us, and we will be looking into soundproofing solutions to enhance our guest experience. We appreciate your understanding and hope to welcome you back to Hotel Hacienda in the future.Warm regards,Hotel Hacienda Team.

8/10 Good

Kylie

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Jay on 5 Sept 2023
We're thrilled you enjoyed your stay at Hotel Hacienda. We strive to offer an exceptional experience for our guests, and your feedback is a testament to our efforts. We hope to welcome you back soon! - The Hotel Hacienda Team

8/10 Good

Cathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, delicious food in the restaurant all in a convenient location.
Stayed 3 nights in Aug 2023
Response from Jay on 5 Sept 2023
We're thrilled you enjoyed your stay at Hotel Hacienda. We strive to offer an exceptional experience for our guests, and your feedback is a testament to our efforts. We hope to welcome you back soon! - The Hotel Hacienda Team