Free minibar items, in-room safe, desk, laptop workspace

Reviews of Surat Marriott Hotel

5 out of 5
Surat Marriott Hotel
Near Parle Point Athwa Lines, Ambika Niketan, Surat, Gujarat

Reviews

8.6

Excellent

Rating 10 - Excellent. 104 out of 188 reviews" "
Rating 8 - Good. 55 out of 188 reviews" "
Rating 6 - Okay. 10 out of 188 reviews" "
Rating 4 - Poor. 13 out of 188 reviews" "
Rating 2 - Terrible. 6 out of 188 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kirtash

Stayed 1 night in Mar 2024
Response from Area Director & General Manager on 27 Mar 2024
Dear Kirtash, Thank you for the perfect rating. We are glad you had a wonderful time at Surat Marriott Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Amit Mehta,Area Director & General Manager

10/10 Excellent

Farhaanah

Liked: Cleanliness, staff & service, property conditions & facilities
Great service! All staff are very courteous.
Stayed 10 nights in Feb 2024
Response from Area Director & General Manager on 7 Mar 2024
Dear Farhaanah, Thank you for choosing Surat Marriott Hotel and for taking the time to leave a review. It was a pleasure reading about the excellent service you received from our associates. This is what we strive for every day, so we appreciate you acknowledging our efforts. We look forward to seeing you again soon. Sincerely,Amit Mehta,Area Director & General Manager

10/10 Excellent

Yash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Area Director & General Manager on 29 Feb 2024
Dear Yash, Thank you for your terrific rating of the Surat Marriott Hotel. We are pleased your experience with us was an excellent one, and we look forward to welcoming you back soon.Sincerely,Amit Mehta,Area Director & General Manager

10/10 Excellent

Kalpa, Cumming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Area Director & General Manager on 18 Feb 2024
Dear Kalpa, Thank you for the perfect rating. We are glad you had a wonderful time at Surat Marriott Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Amit Mehta,Area Director & General Manager

10/10 Excellent

Rubina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pure excellence. Hitesh at reception, thank you for setting us off with a wonderful beginning and end to our stay. You are an asset to the Surat Marriott. All the staff in every sector were outstanding!
Stayed 2 nights in Feb 2024
Response from Area Director & General Manager on 13 Feb 2024
Dear Rubina, Thank you for your excellent feedback about the Surat Marriott Hotel. We are blessed to have a dedicated team of professionals, and we love hearing how Hitesh took great care of you. It will be a pleasure to pass along your warm compliments. We appreciate your business and look forward to being of your service again whenever you are back here. Sincerely,Amit Mehta,Area Director & General Manager

10/10 Excellent

Yashesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Area Director & General Manager on 22 Jan 2024
Dear Yashesh, Thank you for choosing the Surat Marriott Hotel. We were pleased that we exceeded your expectations at our hotel. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional experience.Sincerely,Amit Mehta,Area Director & General Manager

2/10 Terrible

Chiranjeevi

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid booking this property; the staff is inadequately trained, lacks respect for customer requests, and tends to ignore them. I was thoroughly disappointed as Marriott usually provides a white-glove treatment, but this location's staff is inexperienced and unprofessional. Save your money and book elsewhere, as they fail to meet even the basic standards.
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Dear Chiranjeevi, Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for not meeting your expectations and for the unpleasant encounter you had with our associates. We always try to ensure every guest receives exceptional hospitality throughout their visit; therefore, we are saddened to know this was not your experience. Your feedback is important to us as we amplify our efforts to strengthen our services further. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Sincerely,Amit Mehta,Area Director & General Manager

8/10 Good

sabiha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Area Director & General Manager on 9 Jan 2024
Dear Sabiha, We are glad you enjoyed your time at Surat Marriott Hotel. Thank you for your nice rating, and we look forward to your next visit.Sincerely,Amit Mehta,Area Director & General Manager

10/10 Excellent

Amisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Customer service. Really lovely property, clean, and lots of complementary amineties.
Stayed 8 nights in Dec 2023
Response from Area Director & General Manager on 9 Jan 2024
Dear Amisha, Thank you for being our guest at the Surat Marriott Hotel. We enjoyed reading your review and learning about the highlights of your visit. We appreciate your comments about our attentive service, comfortable surroundings, and thoughtful amenities. It was a pleasure to have you as our guest, and we look forward to seeing you again soon.Sincerely,Amit Mehta,Area Director & General Manager

8/10 Good

Hemal, King of Prussia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It always waste of time when you booked as Foreign entity. Even you have US passport they need visa and all other extra documents. The person name was Sohail wasn’t friendly. Not even listen and ready for cancellation.
Stayed 1 night in Nov 2023
Response from Area Director & General Manager on 15 Nov 2023
Dear Hemal, Thank you for taking the time to leave your review. We are very sorry for the frustration you experienced during the check-in process and for the less-than-genuine service you received from our associate. Please be assured we will follow up with the appropriate individual and take suitable action to ensure a better outcome going forward. We are grateful for your patience and for the feedback that helps us improve our guest experience. We hope to have another opportunity to accommodate you at the Surat Marriott Hotel for the seamless and relaxing stay you deserve. Sincerely,Amit Mehta,Area Director & General Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Area Director & General Manager on 1 Sept 2023
Dear Peter, We are delighted you had an outstanding experience at the Surat Marriott Hotel and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely,Amit Mehta,Area Director & General Manager

8/10 Good

Subhajyoti

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent value for money. If you can chose a river side room, the view from the room is so serene and soothing that you will feel like staying inside and watching (with a cutting chai in hand).
Stayed 1 night in Aug 2023
Response from Area Director & General Manager on 9 Aug 2023
Dear Subhajyoti, Thank you for being our guest at Surat Marriott Hotel. It is wonderful to read you found us to be a great value and that you especially enjoyed the amazing views of the Tapti River. We appreciate your feedback and hope to have the opportunity to welcome you back on a future visit.Sincerely,Amit Mehta,Area Director & General Manager

8/10 Good

Subhajyoti

Travelled with family
Liked: Cleanliness, staff & service
This is become like a heritage with first being Rama Regency and then TAJ and now finally managed by Marriott. Location is just amazing and view of river Tapi is so serene. Management May audit plumbing and Refrigerators as in a 5 star people expect flaw less service.
Stayed 2 nights in Aug 2023
Response from Area Director & General Manager on 9 Aug 2023
Dear Subhajyoti, Thank you for taking the time to review your visit to the Surat Marriott Hotel. We are glad you had an overall enjoyable experience. Whether you are here for leisure or in town for business, our location on the banks of the picturesque Tapti River, along with our proximity to the industrial hub and downtown, offers something for everyone. The magnificent views truly are great; we are pleased this was part of making your visit successful. In addition, we appreciate you sharing your specific concerns with us. While we do conduct regular maintenance and engineering checks, we will look into this further. We look forward to having the opportunity to host you again.Sincerely,Amit Mehta,Area Director & General Manager

10/10 Excellent

KOJI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good.
Stayed 3 nights in Jul 2023
Response from Area Director & General Manager on 29 Jul 2023
Dear Koji, It was a pleasure having you at the Surat Marriott Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,Amit Mehta,Area Director & General Manager

8/10 Good

Ashish

Travelled with family
Liked: Staff & service
I will give 7 out of 10
We stayed on 7th Floor. Bathroom condition is really very bad. Bathroom flooring is very old and very slippery. Bathroom size is very small. I almost fell 3 times. I almost broke my head. Except Bathroom , almost everything is really great. Great Staff. Great Service. Great Location. Great Food.
Stayed 3 nights in Apr 2023

10/10 Excellent

NIKITA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was excellent. But during the last day next to our room too much noises among the guest next door till mignight 4 am. No peace sleep for us and mostly other guests too. Hotel team should take care of this during the stay & should avoid such nuisances which are affecting other guests peace while stay specially sleeping at night.
Stayed 4 nights in Jan 2023

2/10 Terrible

Pankaj

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Very unorganized from check in to checkout

6/10 Okay

Pankaj

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 2 nights in Dec 2022

8/10 Good

Kirit

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms Require Update
For a top class hotel it is a little dated and requires modernisation of the rooms.
Stayed 2 nights in Oct 2022

6/10 Okay

Ludovic

Stayed 1 night in Oct 2022

8/10 Good

Viral

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if your are coming for work in Surat. Food quality and service is also great.
Stayed 1 night in Sep 2022

8/10 Good

edmondo

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Ketan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tomuch Moises and lifted area too hot.
Stayed 1 night in Jul 2022

8/10 Good

Indravadan

Stayed 1 night in Jun 2022

10/10 Excellent

Virenkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Margaux

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing experience at this hotel. The staff goes above and beyond to make sure you’re comfortable and have anything you could want. Special shout out to Lalita (front desk) and Karam( 5th floor ) for their support! Made our stay that much more amazing
Stayed 2 nights in Apr 2022

10/10 Excellent

Dileep

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay as expected from Marriott brand property.
Stayed 1 night in Mar 2022

10/10 Excellent

Pavan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Sunil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good including check in process to checkout including foods and services
Stayed 1 night in Feb 2022

2/10 Terrible

Murtuza

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Director F&B very rude and mean.
Stayed 1 night in Jan 2022

10/10 Excellent

Ravindra

Stayed 1 night in Dec 2021

10/10 Excellent

imran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THANK YOU .
Stayed 2 nights in Dec 2021

10/10 Excellent

SUBHADIP

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & enjoyable experience
Location is good, well maintained. Service is pretty good & all smiling & courteous staffs. Comfortable stay. Food menu variety could be enhanced. Breakfast is nice.
Stayed 2 nights in Oct 2021
Response from Surat Marriott Team on 8 Nov 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Manthan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Oct 2021
Response from Surat Marriott Team on 19 Oct 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jahnabi Kashyap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Surat Marriott Team on 19 Oct 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Suryaditya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is amazing…. The quality of food in breakfast and in room dining was superb…
Stayed 1 night in Aug 2021
Response from Surat Marriott Team on 31 Aug 2021
Dear Sir/Mam, Thank you. We really appreciate the feedback for choosing our hotel. That's so good to hear. Best Regards, Surat Marriott Team

10/10 Excellent

PRAMOD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Surat Marriott Team on 31 Aug 2021
Dear Guest. Thank you. I appreciate your positive feedback about our hotel. Best Regards, Surat Marriott Team

8/10 Good

Manan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Not even close to 3 stars.
nothing is is called such as service. Room had lamps with different shades of lights. A cheap replacements and kind of itchy for the eyes.
Stayed 1 night in May 2021

6/10 Okay

Dinesh

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

10/10 Excellent

mahmedharun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Nov 2020

10/10 Excellent

Brijesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Vikram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice staff, always eager to greet you and help you.
Stayed 2 nights in Feb 2020

10/10 Excellent

RAHUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff you start off as a guest and leave as family member
Stayed 16 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020