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Reviews of Comfort Suites Suffolk - Chesapeake

2.5 out of 5
Comfort Suites Suffolk - Chesapeake
5409 Plummer Blvd, Suffolk, VA

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 1004 reviews" "
Rating 8 - Good. 303 out of 1004 reviews" "
Rating 6 - Okay. 169 out of 1004 reviews" "
Rating 4 - Poor. 93 out of 1004 reviews" "
Rating 2 - Terrible. 62 out of 1004 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff catered to our every need.
Stayed 2 nights in Mar 2024

8/10 Good

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the breakfast and how helpful and polite the staff were.
Stayed 2 nights in Mar 2024

8/10 Good

Jimmy

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Over all great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
locayion
Stayed 1 night in Mar 2024

6/10 Okay

Lucy

Travelled with family
Liked: Cleanliness
Average property
Stayed 2 nights in Mar 2024

6/10 Okay

Crystal

Travelled with partner
Liked: Cleanliness, amenities
Showers were awful no water pressure! Breakfast was no good same thing every day.
Stayed 5 nights in Feb 2024

6/10 Okay

Lakeia

Stayed 1 night in Feb 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Shawnea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 2 nights in Feb 2024
Response from Comfort Suites on 7 Feb 2024
Thank you for staying with us. We are glad your stay was pleasant. We look forward to serving you again.

4/10 Poor

Victoria

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Check in was smooth. That I will say. It looks really nice around the building. Even qhen you walk in your room its beautiful. But then qe discovered a shower curtain broken and closet door inside wih holes. I let front desk know and they moved us quickly to another room which was great . But once again we walked in and it wqs beautiful. But I had to doordash my own cleaning peoducts because atbthis point I didnt qant to bother thwn in the front anymore and we were so tired. There was trash feom the previous people under the bed hersheys chocolate and baby ruth and used coffee cups withbhard coffee insife. Blankets had stains that looked like blood stains. Tub didnt look wiped down toilet bowl was looking the same and at this point I knew whoever eas there before us had spilled something because you couls still smell it. I wont be staying here again. Or recommend it. Me and my family stayed.
Stayed 1 night in Jan 2024

10/10 Excellent

Senece

Stayed 1 night in Jan 2024
Response from Comfort Suites on 7 Feb 2024
Thank you for staying with us. We are glad your stay was pleasant. We look forward to serving you again.

4/10 Poor

Amer, Cary

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024

8/10 Good

DESHANTA

Stayed 1 night in Dec 2023

8/10 Good

Amanda

Stayed 2 nights in Dec 2023

8/10 Good

Michael, Amissville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included breakfast was really nice. All staff we encountered was vey friendly and polite. Very quiet, but still only a few minutes away from family and shopping.
Stayed 2 nights in Dec 2023

8/10 Good

Charles, Palmyra

Liked: Cleanliness, staff & service, property conditions & facilities
The property was functional and the rooms clean. The keys didnt work a few times sonhad tonkeep going back to the front desk.
Stayed 1 night in Dec 2023

6/10 Okay

Jessica

Travelled with partner
Stayed 1 night in Dec 2023

8/10 Good

Algernae

Travelled with family
Liked: Staff & service
Stayed 3 nights in Nov 2023

4/10 Poor

Lisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booking through a 3rd party does not warn guest of a incidental charge. The front desk called me a liar that I wasn't aware. I was not. I could write details of my improper greeting but I will not. I left and stayed with Fairfield Inn by Marriott
Stayed 2 nights in Dec 2023

8/10 Good

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mmmmmmm.
There was a sock from last person's stay left by the sofa..pillow cases were dirty fan in bathroom was very loud ...had to change rooms..second room pillow case dirty brought it to attention of hotel atendee and he discovered the pillow had a dye or something that was bleeding into pillow case changed pillow and problem was solved..breakfast was ok..nothing spectacular ...Check in time takes too long
Stayed 6 nights in Nov 2023

10/10 Excellent

trina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the hotel was very clean
Stayed 3 nights in Nov 2023
Response from Comfort Suites on 29 Nov 2023
Thank you for choosing to stay at the Comfort Suites Suffolk VA for your lodging needs. We are glad you had enjoyed your stay with us.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean room. Comfy bed. The shower head wasn't attached to the wall very good. That was really the only issue.
Stayed 4 nights in Nov 2023
Response from Comfort Suites on 29 Nov 2023
Thank you for choosing to stay at the Comfort Suites Suffolk VA for your lodging needs. We are glad you had enjoyed your stay with us.

4/10 Poor

Carolyn

Liked: Staff & service
Disliked: Property conditions & facilities
The only reason I booked was for the continental breakfast in Suffolk but it was disgusting! The bacon and eggs was re warmed for the next day breakfast , nothing was fresh ! The bacon had brown stuff at the bottom and burnt pieces through out it.. the eggs was old and not freshly cooked. I been to a lot of hotel breakfast and I always look forward to it but this was absolutely ridiculous. The ice machine looked nasty, rust around the bottom and what to appear was mold. The room was good the bed definitely comfortable but the bathroom was so small that I had to have the door completely open to go in and out. I would definitely not stay here again
Stayed 1 night in Nov 2023

10/10 Excellent

Kirk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing additional to add. My stay was short
Stayed 2 nights in Nov 2023
Response from Comfort Suites on 29 Nov 2023
Thank you for choosing to stay at the Comfort Suites Suffolk VA for your lodging needs. We are glad you had enjoyed your stay with us.

10/10 Excellent

Clint

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and very clean. Right next to the highway easy access to the highway.
Stayed 1 night in Nov 2023
Response from Comfort Suites on 29 Nov 2023
Thank you for choosing to stay at the Comfort Suites Suffolk VA for your lodging needs. We are glad you had enjoyed your stay with us.

10/10 Excellent

Cathay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Comfort Suites on 29 Nov 2023
Thank you for choosing to stay at the Comfort Suites Suffolk VA for your lodging needs. We are glad you had enjoyed your stay with us.

10/10 Excellent

Owen

Stayed 1 night in Nov 2023

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Comfort Suites on 29 Nov 2023
Thank you for choosing to stay at the Comfort Suites Suffolk VA for your lodging needs. We are glad you had enjoyed your stay with us.

8/10 Good

Taylor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only downside was onsite laundry machines out of order. Was told the machines were stealing coins from people and someone was already scheduled to come fix the problem. Front desk worker was amazing.
Stayed 1 night in Oct 2023
Response from Comfort Suites on 29 Nov 2023
Thank you for choosing to stay at the Comfort Suites Suffolk VA for your lodging needs. We are glad you had enjoyed your stay with us.

10/10 Excellent

Julet, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Oct 2023
Response from Comfort Suites on 29 Nov 2023
Thank you for choosing to stay at the Comfort Suites Suffolk VA for your lodging needs. We are glad you had enjoyed your stay with us.

2/10 Terrible

Shyrone

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
The front employee rude, he didn't tell me where the pool, wifi connection, where the elevator or fitness center was located nor did he tell me the time for breakfast. He does not make people feel welcomed, the lobby was gloomy, there were no beverages to purchase, my first room shower did not work. I had to pack all my stuff up and go downstairs to get a different room, and the room had a funny smell to it. I will never stay at another comfort inn.
Stayed 2 nights in Oct 2023

8/10 Good

Ashley, Woodbridge

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Comfort Suites on 19 Oct 2023
Thank you for choosing Comfort Suites Suffolk VA for your lodging needs. It was a pleasure to serve you during your stay. Thank you for the pleasant review.

6/10 Okay

Brenda

Travelled with family
Stayed 3 nights in Oct 2023
Response from Comfort Suites on 20 Oct 2023
Thank you for choosing Comfort Suites Suffolk for your lodging needs. Your feedback about your stay is important to us. Rest assure, we will utilize your feedback to make improvement in the necessary areas.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Stay
Our hotel of choice when we visit our son! It is always the perfect stay!
Stayed 4 nights in Oct 2023
Response from Comfort Suites on 19 Oct 2023
Thank you for choosing Comfort Suites Suffolk VA for your lodging needs. It was a pleasure to serve you during your stay. Thank you for the pleasant review.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Comfort Suites on 19 Oct 2023
Thank you for choosing Comfort Suites Suffolk VA for your lodging needs. It was a pleasure to serve you during your stay. Thank you for the pleasant review.

8/10 Good

Tom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except for the breakfast they stopped serving early and we had planned on it in our schedule
Stayed 2 nights in Oct 2023
Response from Comfort Suites on 19 Oct 2023
Thank you for choosing Comfort Suites Suffolk VA for your lodging needs. It was a pleasure to serve you during your stay. Thank you for the pleasant review. We apologive for having to miss our breakfast. Our breakfast our daily are 6am to 9am.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Comfort Suites on 20 Oct 2023
Thank you for choosing Comfort Suites Suffolk for your lodging needs. Thank you for the wonderful feedback. We are glad you had enjoyed your stay here with us. We look forward to welcoming you back whenever your travel brings you back to Suffolk.

10/10 Excellent

Helene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Comfort Suites on 20 Oct 2023
Thank you for choosing Comfort Suites Suffolk for your lodging needs. Thank you for the wonderful feedback. We are glad you had enjoyed your stay here with us. We look forward to welcoming you back whenever your travel brings you back to Suffolk.

10/10 Excellent

Cornelius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
Stayed 1 night in Oct 2023
Response from Comfort Suites on 20 Oct 2023
Thank you for choosing Comfort Suites Suffolk for your lodging needs. Thank you for the wonderful feedback. We are glad you had enjoyed your stay here with us. We look forward to welcoming you back whenever your travel brings you back to Suffolk.

10/10 Excellent

Helene

Stayed 1 night in Oct 2023
Response from Comfort Suites on 20 Oct 2023
Thank you for choosing Comfort Suites Suffolk for your lodging needs. Thank you for the wonderful feedback. We are glad you had enjoyed your stay here with us. We look forward to welcoming you back whenever your travel brings you back to Suffolk.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I ran away for the weekend!
There was a storm coming in for the weekend and I decided to go stay at a hotel just to get away. The staff was extremely pleasant and knowledgeable about everything. I was a little disappointed that the King Suite did not have a larger tub. I saw one in pictures on Hotels.com and come to find out from the Desk manager's research that is for handicap rooms only. So good to know for next time. The hotel was clean. The rooms were comfortable and I wasn't scared to sit on the couch for once. The furniture in the lobby close to the desk could use some replacement it gives the hotel the wrong feel. The rest of the hotel isn't like that so it should match.
Stayed 2 nights in Sep 2023
Response from Comfort Suites on 20 Oct 2023
Thank you for choosing Comfort Suites for your lodging needs. Your feedback about your stay is important to us. We are glad you had a pleasant stay. We look forward to serving you again whenever your travel brings you back to Suffolk VA

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Comfort Suites on 20 Oct 2023
Thank you for choosing Comfort Suites for your lodging needs. Your feedback about your stay is important to us. We are glad you had a pleasant stay. We look forward to serving you again whenever your travel brings you back to Suffolk VA

10/10 Excellent

Keviana

Stayed 2 nights in Sep 2023
Response from Comfort Suites on 20 Oct 2023
Thank you for choosing Comfort Suites for your lodging needs. Your feedback about your stay is important to us. We are glad you had a pleasant stay. We look forward to serving you again whenever your travel brings you back to Suffolk VA

6/10 Okay

Oliver

Stayed 1 night in Sep 2023

10/10 Excellent

Lavon

Stayed 1 night in Sep 2023
Response from Comfort Suites on 20 Oct 2023
Thank you for choosing Comfort Suites for your lodging needs. Your feedback about your stay is important to us. We are glad you had a pleasant stay. We look forward to serving you again whenever your travel brings you back to Suffolk VA

6/10 Okay

Lynne

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Shakkia

Stayed 1 night in Sep 2023
Response from Comfort Suites on 20 Oct 2023
Thank you for choosing Comfort Suites for your lodging needs. Your feedback about your stay is important to us. We are glad you had a pleasant stay. We look forward to serving you again whenever your travel brings you back to Suffolk VA

10/10 Excellent

Sydney

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel had more amenities than other big name ones. The refrigerator had a separate freezer, which was great! The free breakfast was very good…hot and abundant. We would definitely recommend this hotel!
Stayed 2 nights in Sep 2023
Response from Comfort Suites on 20 Oct 2023
Thank you for choosing Comfort Suites for your lodging needs. Your feedback about your stay is important to us. We are glad you had a pleasant stay. We look forward to serving you again whenever your travel brings you back to Suffolk VA

10/10 Excellent

Whitney

Stayed 1 night in Sep 2023
Response from Comfort Suites on 20 Oct 2023
Thank you for choosing Comfort Suites for your lodging needs. Your feedback about your stay is important to us. We are glad you had a pleasant stay. We look forward to serving you again whenever your travel brings you back to Suffolk VA

10/10 Excellent

Chaunte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Comfort Suites on 20 Oct 2023
Thank you for choosing Comfort Suites for your lodging needs. Your feedback about your stay is important to us. We are glad you had a pleasant stay. We look forward to serving you again whenever your travel brings you back to Suffolk VA