Front of property – evening/night

Reviews of Hotel Olivier

4 out of 5
Hotel Olivier
140 a, route d'Arlon, Strassen

Reviews

7.6

Good

Rating 10 - Excellent. 25 out of 103 reviews" "
Rating 8 - Good. 45 out of 103 reviews" "
Rating 6 - Okay. 20 out of 103 reviews" "
Rating 4 - Poor. 9 out of 103 reviews" "
Rating 2 - Terrible. 4 out of 103 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Robin

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Lots of free parking. Fast, reliable WiFi Internet. Unfortunately, when I was there in August, several nearby restaurants (and the hotel restaurant) were closed due to Summer holidays.
Stayed 2 nights in Aug 2019
Response from EB on 25 Sept 2019
Dear Guest, We thank you fo your stay with us and for your positive review. Kindest regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel out of the city
Nice hotel located about 15 minutes away from the city. Ample free parking was greatly appreciated. Good size rooms with wifi.
Stayed 1 night in Jun 2019
Response from EB on 26 Jun 2019
Dear Guest, We thank you for your stay with us as well as for your positive review. Kindest regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from EB on 11 Jun 2019
Dear Guest, We thank you for your stay and your review. Kindest regards,µ

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and clean helpful staff and Nice area to very nice
Stayed 1 night in Jun 2019
Response from EB on 4 Jun 2019
Dear Guest, We thank you for your stay with us and for your review. Kindest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from EB on 8 Apr 2019
Dear Guest, We thank you for your stay with us and for your positive review Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from EB on 8 Apr 2019
Dear Guest, We appreciate your review and would also like to take the opportunity to thank you for your stay with us. Kindest regards,

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The shower didn’t work, I was there for two nights, I complained after the first night and was told they would look at it, there wasn’t even an apology! The second morning the shower bearly worked, it had no water pressure. I will certainly look elsewhere in Luxembourg before I consider staying here again
Stayed 2 nights in Nov 2018
Response from EB on 27 Nov 2018
Dear Guest, We thank you for stay with us and do apologise for any inconvenience encountered. For your information, last summer 2018 we have operated a massive intervention and we have completely renewed our heating and warm water production to the latest state of the art standards and regulations. We thank you for your feedback as it comes as a surprise. We will however proceed to a thorough verification. Kindest regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly friendly and helpful check in staff, really went the extra mile
Stayed 2 nights in Oct 2018
Response from EB on 27 Oct 2018
Dear Guest, We thank you for your stay with us and for your comment. Kindest regards,

6/10 Okay

Andrew

Stayed 3 nights in Oct 2018
Response from EB on 23 Oct 2018
Dear Guest, We thank you for your stay with us and for your rating. Kindest regards,

6/10 Okay

Hans Jorn

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2018
Response from EB on 26 Sept 2018
Dear Guest, We appreciate your feedback and hope to host you soon again. Kindest regards,

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel for a stop-over
We booked this hotel as a stop-over, as we were driving from Schwarzwald to Dunkirk Ferry. It is located about 2 miles west of city centre on a fairly busy road with shops, garages etc. Very smart and modern, with comfortable room & bedding, and quiet with the window closed. We didn't go for the restaurant or the €16 breakfast
Stayed 1 night in Sep 2018
Response from EB on 18 Sept 2018
Dear Guests, We thank you for your stay with us and for your review. We wish you a safe trip to Dunkirk Ferry. Kindest regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
huge room good location
Stayed 1 night in Jun 2018
Response from EB on 6 Jun 2018
Dear Guest, We thank you for your stay with us and for your review. Kindest regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Ok overall, expensive for what it offers
Clean hotel but certainly not a 4star. No toiletries other than something stuck to the shower wall. I had to buy a bar of soap to wash my hands. The shower was at best adequate and despite my best efforts spilled over onto the bathroom floor every time. Positives are that they provide a small fridge (mini bar) and a kettle but only two teabags of camomile tea. Thankfully I had brought my own Tetley. The Deli across the road is expensive but brilliant and they do a very nice breakfast I believe. I bought my fresh milk there And they do great bread. Overall this hotel is clean, not too noisy and has a good Deli nearby. It is not what the uk would call 4star and not especially good value for money
Stayed 4 nights in May 2018
Response from EB on 29 May 2018
Dear Guest, We thank you for your stay with us and for your review. We do apologize for any inconvenience you may have encountered and would like to emphasize that our policy consists of offering premium products to our guests. In that perspective, we have equiped all our rooms with a kettle and we do offer our guests a premium brand welcome tea. As mentionned in our remark, each customer is enabled to enjoy two teas upon arrival. The flavours are constantly varying in order to meet a larger audience. For any further requests, our bar team remains fully at disposal from Monday to Friday. On weekends a limited service is guaranteed. As far as the toiletries are concerned, we have opted for large dispensers rather than limited individual packages to be consumed without restrictions. On top these high-end products support fairtrade and a sustainable development. Kindest regards,

4/10 Poor

tom, ireland

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice hotel
Wanted a glass of wine around 22.00 but there was no bar available only thing on offer was a glass of beer bar not open at week ends
Stayed 3 nights in Apr 2018
Response from EB on 10 May 2018
Dear Guest, We thank you for your stay with us. As a matter of fact, our restaurant and bar do fully operate from Monday to Friday. These opening times are published on all our communications, social media’s, reservations plateforms and our proper site. During weekends and national holidays, our front desk may serve you a limited choice of beverages upon request. As already mentioned in your review, you may also find bars, restaurants and shops in the very close surroundings and neighborhood. We do apologize for any inconvenience you may have encountered. Kindest regards,

8/10 Good

Sylvain, Metz

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel for a business stay
The location is good and it's great to have a free parking. The restaurant is also good and you can go elsewhere in the neighbourhood if you like. My room was quite large. However the air-conditionner made some noise that was disturbing during the night. I did not sleep so well.
Response from EB on 1 May 2018
Dear Guest, We thank you for your stay with us and for your review and comments. We do apologize for any inconvenience you may have encountered due to the air conditioner. However we would like to draw your attention that in each room there is control board to activate or deactivate the cooler upon personal convenience. Kindest regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2018
Response from Eli Bahbout on 23 Feb 2018
Dear Guest, We thank you for your stayover and your review. Kindest regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel you literally get what you paid for, value for your money, everyone there quite pleasant and they all speak English. The rooms aren't so fancy but it's simple and comfortable to an extent.
Stayed 2 nights in Sep 2017
Response from Hotel Olivier on 29 Sept 2017
Dear Guest, We thank you for your stat with us and for your comment. Kindest regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Guest, We thank you in for your positive comment. Kindest regards, Eli Bahbout

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very decent place for easy getting around
I was very happy with the restaurant -- worth the money. The wifi in my room (101, stayed in Oct 2016) was poor.

6/10 Okay

Márcio

Average Hotel with Friendly Staff
The most positive thing about this hotel is the friendly staff. In terms of cost benefit relation, it's not really a great find. For the price paid I was expecting a bit more. In any case it's a decent hotel, suitable to spend a couple nights.

4/10 Poor

Lynda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No hot water in the mornng and sink cold tap stuck
Disappointing - for the price paid to have no hot water in the mornng and a cold tap in the sink that did not work was not good. Not a fan of fabric shower curtains either. On the plus side, really comfy bed.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Murphy Bed? Really?
First room assigned was a conference/show/meeting room with unusually bright lighting and a Murphy bed. Included a kitchenette and stairs down to a nice bathroom. Not as expected based on the listing. I would recommend more accurate descriptions for hotels.com.

8/10 Good

Carlos, Colombia

Liked: Staff & service, property conditions & facilities, room comfort
Huge rooms, a bit peripheral.
Our room was a large hotel apartment, including a kitchenette, small living room, and tall windows on the full walk of the loft/duplex format. Bathroom was also spacious. The breakfast is good enough, but nothing amazing. One issue was that the room was smelling to curry, probably from the previous guest. Since it was a two floors room, at least the smell wasn't so evident in the bedroom. Not so close to the city center, but in Lixembourg nothing is really far.

8/10 Good

James, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel with lovely restaurant
I struggled to find a hotel for a two night business trip to Luxembourg recently - almost everywhere was fully booked! However, I'm really impressed with this little place. The rooms are small and basic, but clean, quiet and modern. The restaurant was the highlight for me - the selection of food is fantastic and the quality is excellent! It's not cheap however, but I don't really expect that anywhere in Luxembourg! Only tiny criticism I have is that there was no coffee / kettle in my room.

8/10 Good

Harbinder, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Good hotel for recent business stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shunter

Liked: Cleanliness, property conditions & facilities, room comfort
Out of town
Hotel location 3km from main town centre, close to business area and sports stadium. The hotel appears to be more of a restaurant, which was closed when I arrived on Sunday lunchtime. Hotel clean and comfortable with minibar. No tea and coffee set with Kettle which was disappointing, although you could order some from reception which was added to bill. Morning breakfast was served in restaurant which apparently has to be ordered the previous day. In summary the hotel was clean and comfortable which met my main requirements, but that's about it.

10/10 Excellent

DavidF, Europe

Liked: Cleanliness, property conditions & facilities, room comfort
Plenty of space at reasonable cost for Luxembourg
Well, I had read a few reviews on this hotel before I made the booking. Reaction of other fellow travelers was lukewarm at best, so I was not at all prepared for what I was confronted with after arriving. The "room" was simply superb. The hotel is kind of non-conform, it cannot be compared with international chains in ANY respect. The service was NOT professional, that's for sure. Strassen is a sleepy hollow were you indeed cannot do anything, I do not deny it. BUT for a price that would barely buy you 100 sqft of a boring "room" in Luxembourg centre or Kirchberg, in l'Olivier you will get a three storey apartment that contains: (on the base floor) sitting room, with dining area, separate kitchenette, guest bath room, AND a huge terrace with views open in three directions including woodlands and Luxembourg centre (one view opens into the backyard of a logistics firm, which is less cool, but no real harm). Middle floor holds a comfortable bedroom with plenty of unpacking space including cupboards, drawers, clothes racks etc. (actually the first hotel ever where I was able to comfortably unpack my full complement of trousers, jackets, ties, shirts, AND hiking gear etc.). The upper floor holds a small dressing room with another clothes rack that works as an antechambre for a huge bathroom with a large tube, hair dryer and washing machine.. The total area of the apartment must have been well over 600 sq ft, maybe close to 1000 including the terrace. I will return for sure..

6/10 Okay

René, Germany

Liked: Staff & service
Hotel is oké. Floor and stairs are very dark. I don't like the curtain in the shower, shower is small. But then you leave the curtain open, it's oké.

10/10 Excellent

Amir, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
if you need to be in that area its great, clean and quite But there is nothing to do in the neighborhood accept for a restaurant to eat (the one under the hotel is very nice)

10/10 Excellent

Lena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here, very friendly & helpful staff. Needs update on appliances but i am overall happy with their service
Stayed 1 night in Sep 2023

8/10 Good

Paolo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, however, it rained during the night and there was extremely loud dripping of water on my window parapet which prevented me from sleeping. The hotel should fix this issue as it made my night very uncomfortable
Stayed 1 night in Nov 2021

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel heeft een super oograte gedaan 1 are versie Beter dan gelijkvloers 👍 Lynn Kemp
Stayed 1 night in May 2021
Response from EB on 24 May 2021
Dear Miss Kemp, We thank you for your stay with us and for your review. Kindest regards

8/10 Good

Philipp

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from EB on 30 Jun 2020
Dear Guest, We thank you for your stay with us and for your review. We hope to host you soon again. Kindest regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time back to Hotel Olivier after lockdown
The checkin as fast as usual with the difference that you pass your breakfast 'components' the evening before. The breakfast section is re-organized and personnel does insist on applying the appropriate covid-measures.
Stayed 1 night in Jun 2020
Response from EB on 30 Jun 2020
Dear Guest, We thank you for your stay with us and for your review. We would like to inform you that we comply fully with the label “Save to serve” put in place by the Horesca Federation Luxembourg. Kindest regards,

10/10 Excellent

Mika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Hotel Olivier on 8 Mar 2020
Dear Guest, We thank you for your stay with us and for your maximum review quote. Kindest regards

10/10 Excellent

Rene

Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Preis Leistung passt nicht. Kleines Zimmer und sehr kleines Bad. Die Brause spritzt gegen die Wand und wenn umgedreht gegen die Türe. Schlafen bei geöffnetem Fenster nicht möglich wegen Verkehrslärm von der Hauptstrasse. In der Früh startet ein Transportunternehmen nebenan mit LKW. Personal ist freundlich. Parkplatz beim Hotel ist OK
Stayed 2 nights in Sep 2019

8/10 Good

Zeljko

Business traveller
Liked: Cleanliness, staff & service, room comfort
Prisvärt boende
Stayed 2 nights in Sep 2019
Response from EB on 4 Oct 2019
Dear Guest, We thank you for your stay with us and for your positive review. Kindest regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from EB on 7 Aug 2019
Dear Guest, We thank you for your stay at our hotel and for your positive review. Kindest regards

8/10 Good

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel 'Surprise me'
The hotel's location is quite good as you can easily drive or take a bus into the city center. Always enough private parking space which takes away the stress of having to look around when staying downtown in Luxemburg city. There is a strange but interesting variety in the type of rooms as they also offer studios for longer stays and so in case you happen to stay one night and a studio is not occupied, you happen to get a big room double or trouple in size of a traditional hotel room. As there is a newer part at the back of the hotel, you can stay in a very modern room with large well equipped bathroom etc and a week after you can be put in a regular room ... so always a surprise of what you'll get (I do come on a regular basis as business traveller).
Stayed 1 night in Jul 2019
Response from EB on 7 Aug 2019
Dear Guest, We thank you for your stays with us and for your review. Kindest regards,

8/10 Good

désirée

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chambre agréable ,comme le personnel,peut être pourrait on diminuer un peu le prix du petit déjeuner.....
Stayed 1 night in Jul 2019

4/10 Poor

Carolin

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel ok aber schlechter Service
- Check-in: relativ flexible Check-in Zeiten, unkompliziert - Hotelzimmer: sauber, Zimmer relativ klein, Betten ok - Frühstück: Auswahl ok, jedoch ist zum Teil 1 Stunde vor Buffetende Einiges nicht mehr vorhanden. Auf Nachfrage wird es aber auch nicht nachgelegt (wohlgemerkt 1 Stunde!!). Zum Teil ist das Personal unterbesetzt, sodass 5 Min gewartet werden muss, bis Teller da sind, sodass man sich überhaupt was zu essen nehmen kann. Ein No-Go! - Check-out: bis 11 Uhr möglich, keine Kulanz bezüglich der schlechten Bedingungen beim Frühstück Insgesamt würde ich nicht noch einmal dort übernachten, weil der Service einfach so schlecht ist.
Stayed 3 nights in May 2019
Response from EB on 11 Jun 2019
Lieber Gast, Wir danken Ihnen für Ihren Aufenthalt in unserem Hause sowie für Ihren Feedback. Wir entschuldigen uns für die Unangenehmheit während dem Frühstück. An dem von Ihnen erwähnten Morgen, haben sich mehrere Kunden einer Gruppe die ohne Frühstück gebucht hatten in letzter Minute entschieden den Frühstücksraum doch zu betreten ohne uns im Vorfeld bescheid zu geben. Die meisten Kunden, sind auch noch mehr oder weniger gleichzeitig am Buffet erschienen so dass das vorgesehene Personal natürlich überfordert war und es zu Engpässen führte. Betreffend den Check-out gewähren wir eine Verlängerung auf Anfrage ohne Gebühr. Das Personal vom Frontoffice Vorort darf leider keine Kulanz gewähren ohne die Erlaubnis eines Managers. Unsere Prozedur sieht in dem Fall eine schriftliche Anfrage vor. Wir entschuldigen uns für Ihre Enttäuschung und erlauben uns Ihnen eine Köstlichkeit aus Luxemburg per Post zu senden. MfG

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from EB on 3 May 2019
Dear Guest, We thank you for your staw with us. We appreciate the detailed feedback of our customers enabling us constantly to review and renew our different processes in order to improve our services. Unfortunately your negative review does not contain any specific information. Kindest regards,

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Grote teleurstelling
Misschien omdat het weekend was, maar anderzijds hadden we voor deze value veel meer verwacht. De kamer was netjes, maar krap, het ontbijt was erbarmelijk voor de 16 Euro, bij Formule 1 betaal je de helft voor bijna hetzelfde. Het mag geen excuus zijn dat het weekend was, dit is best een dure plek.
Stayed 2 nights in Apr 2019
Response from EB on 3 May 2019
Dear Guest, We thank you for your feedback. We would like to draw your attention that the rates in Luxembourg in general are comparable among competitors as all operators are subjected to the same legislation and costs. We continuously scan the local offer in that perspective and we might reassure you that we are aligned to the market. However referring to operators not present on the local market is of absolute no interest as the market conditions differ completely from one country to the other. We thank you for your understanding. Kindest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from EB on 8 Apr 2019
Dear Guest, We thank you for your stay with us and for your feedback. Kindest regards,

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Très belle hôtel, bien placé, peut être d’un peu chère.
Stayed 2 nights in Jan 2019
Response from EB on 14 Feb 2019
Cher Client, Nous vous remercions pour votre séjour dans notre établissement ainsi que pour votre évaluation positive. Au plaisir de vous accueillir à nouveau parmi nous. Bien cordialement