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Reviews of Hampton Inn & Suites Lathrop

2.5 out of 5
Hampton Inn & Suites Lathrop
103 E Louise Ave, Lathrop, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 365 out of 577 reviews" "
Rating 8 - Good. 149 out of 577 reviews" "
Rating 6 - Okay. 38 out of 577 reviews" "
Rating 4 - Poor. 8 out of 577 reviews" "
Rating 2 - Terrible. 17 out of 577 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rhadetrae

Great
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, the room was large and comfortable, and there was ample parking.
Stayed 1 night in Apr 2024

6/10 Okay

Noreen

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was dirty
Stayed 1 night in Apr 2024

6/10 Okay

Jodh

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff
Stayed 1 night in Feb 2024

2/10 Terrible

Jeffrey, Placerville

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Arrived around 2:40am for a checkin on a prepaid reservation and the hotel had cancelled it because I hadn’t arrived, hotel never attempted to make contact prior to confirm. Took agent at desk about 40 mins to get me into a room after having to charge me a second time at a higher rate because it was “day use” whatever the heck that means. The customer service at this location is non-existent and I am very disappointed, Buyer Beware. Clerk was rude, argumentative and disrespectful with ZERO consideration for the customer and their needs. I stay at Hampton Inn frequently when traveling and have never had such a poor experience. I will definitely be considering other brands as I embark on a 10 night trip mid March, very doubtful I will be choosing Hampton Inn. What a joke!
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Cynthia, el sobrante

Travelled with family and small children
Liked: Cleanliness
Pros: Room & hotel were clean, except for laundry room which smelled damp. Cons: Breakfast, average, biscuits were hard and seemed old, could not eat. Room was noisy since it was facing the highway and a gas station. The basketball court was below our room and some young men started playing around 9 or 9:30 and the sound of the ball bouncing seemed like it was never going to stop, just as I was going to complain the boys quit playing, but this was at 10:30pm. I had to use the laundry room, washer worked find but the dryer excepted part of my change and than wouldn't work. The staff said it was probably full and I could wait until they could fix it in the morning, I told them my grandson needed his baseball clothes and I had to leave early so they called the sister hotel across the parking which I was able to use their laundry room which was clean and had newer machines, which I was thankful for but it was also inconvenient.
Stayed 1 night in Jan 2024

8/10 Good

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Jan 2024

6/10 Okay

Chelsea

Liked: Staff & service

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Frank A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Leonel blas

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Dec 2023

4/10 Poor

Gary

Liked: Staff & service
Disliked: Property conditions & facilities
Avoid this location!
While the service was acceptable the room conditions were awful. First the initial room shower did not work (shower plunger was inoperable, how this passed housecleaning was beyond me). Secondly, our alternative room’s shower vibrated so loudly, you couldn’t hear the tv in the bedroom. By that time it was so late we simply decided to ignore it (how many chances does a hotel need before it reveals itself!). Avoid this location!
Stayed 1 night in Dec 2023

10/10 Excellent

Andra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Chuharh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Angelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cristian

Stayed 2 nights in Dec 2023

8/10 Good

sheldon

Stayed 3 nights in Nov 2023

6/10 Okay

Jeffrey, FPO

Liked: Staff & service
The door to the bathroom kept hitting the other door's sway-arm. The shower had mold in it and the ventillation needed cleaning.
Stayed 1 night in Nov 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 1 night in Nov 2023

10/10 Excellent

Thurman

Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
overall , good experience
Stayed 2 nights in Oct 2023

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a good breakfast in the morning there, could have used some gravy with it. but still okay. next to freeway so there was some traffic noise, was still able to get some sleep, I would come back again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in and check out was quick and easy, rooms and overall facility was clean. Beds were fairly comfortable. If possible, avoid the freeway side of hotel for a quiet experience. Hotel breakfast was pretty good with lots of options. We will definitely stay here again!
Stayed 1 night in Oct 2023

8/10 Good

Tara

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Tanya

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I checked in to the Hampton Inn & Suites Lathrop on Wednesday evening, October 4, 2023. I was assigned Room 214. Upon settling down inside my hotel room, I realized there was no Wifi connection and thus no streaming capability through the TV. To make matters worse, there was no cell reception from my room. When I called the front desk that night, the concierge claimed that it was a city-wide Internet outage and that there was nothing that could be done. This made no sense, since the concierge computers seemed to be working just fine. Also, the woman who checked me in made no prior mention of an an Internet outage. The next day, October 5, I checked out on time. As I handed in my keys, I told the new concierge about my issue and that I was there for work (hence the need to connect to the Internet), and she said that she would relay the message to Daisy, the manager. I left my name, number, email address, room number, and a brief written statement. Daisy did not bother to contact me. Last night, October 11, I called the hotel and re-stated my issue. I asked, once again, that Daisy contact me. The concierge told me that Daisy would be in today starting at 9 AM. It has been a full week and still no reply. I find this to be extremely rude, lazy, and apathetic. Very unbecoming of a business that is supposed to specialize in hospitality. I have been a loyal patron of Hilton/Hampton Inn resorts for a long, long time. I think it’s time to reconsider said loyalty.
Stayed 1 night in Oct 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and maintained
Stayed 1 night in Sep 2023

2/10 Terrible

Van

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
They gave us a room That was clean yet. We walk into beds not made garbage and towels all over the bathroom
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Stayed 1 night in Sep 2023

10/10 Excellent

FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very pleasing with my stay, good value for the money, our room was big and clean, the only thing is that it was the next to the lobby and also right across from the breakfast area, so it gets a little loud at times, but over all we enjoyed our stay, breakfast was good and the staff was very friendly and pleasing.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lenore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy freeway access, fast food restaurants and fun food truck plaza nearby. Excellent breakfast assortment - hot and cold offerings. The fitness center is very small but all machines worked which was a plus!!
Stayed 2 nights in Sep 2023

6/10 Okay

Michael

Liked: Staff & service, room comfort
When we got underneath the covers at bedtime, parts of the sheets were wet. Also, the bathroom door would not close properly and the room had a bit of an odor to it.
Stayed 1 night in Sep 2023

8/10 Good

Russell

Travelled with family
Liked: Amenities
Nice location
Stayed 1 night in Sep 2023

8/10 Good

Robin

Stayed 1 night in Sep 2023

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient, Excellent, Professional Service
Stayed 1 night in Aug 2023

10/10 Excellent

Kayla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and as expected. Staff was very polite. The rooms could use a little updating but overall it was clean and we would stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and location
Stayed 1 night in Aug 2023

10/10 Excellent

Larry

Stayed 2 nights in Aug 2023

10/10 Excellent

bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great familiy hotel option
Great family hotel, fun ammenities, great breakfast & service.
Stayed 1 night in Aug 2023

10/10 Excellent

Katheryn, Altadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean place with friendly staff. The room was spotless, a/c worked well. I’d stay again.
Stayed 1 night in Aug 2023

8/10 Good

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only con is the location is super close to the interstate…loud at times
Stayed 1 night in Aug 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Place with some Oddities
In general our 3 night stay was pretty good. Good location. Quiet room. But!!! On check-in we were given a $150 credit card hold for what they called "incidentals". This was something I hadn't experienced before so I asked, What incidentals? She said "theft and damage". We are a senor couple, clearly conservative. Kind of insulting. Also they have adopted an odd maid service routine in the name of Covid (read profit). They will only service your room every 3rd day unless you ask for it sooner at the front desk. We did that and still did not get the service until the 3rd day. They do offer towels at the front desk if you run out due to this policy.
Stayed 3 nights in Jul 2023