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Reviews of The Villas at Simpson Bay Resort

4 out of 5
The Villas at Simpson Bay Resort
Billy Folly Road No. 37A, Simpson Bay

Reviews

9.2

Wonderful

Rating 10 - Excellent. 657 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 53 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had wonderful stay at Simpson Bay. Everyone was friendly, the resort is clean, there are many dining options, night life, and activities on the resort, and a short walking distance. They have a shuttle service that will take you a bit farther, if you need.
Stayed 7 nights in Apr 2024
Response from Angie A. on 16 Apr 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.

10/10 Excellent

Theodore, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the variety of the facilities available. The roads around the resort are in bad shop. Lots of cracks and pot holes.
Stayed 1 night in Apr 2024
Response from Angie A. on 16 Apr 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities
The view was amazing and everything else was nice, but the only problem was the Wi-Fi wasn’t working during my whole Stay.
Stayed 3 nights in Apr 2024
Response from Selene B | Customer Service on 15 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback and comments.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great time at Simpson bay villas. Great people, beautiful surroundings, friendly staff!
Stayed 7 nights in Apr 2024
Response from Selene B | Customer Service on 14 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at Simpson Bay Resort! The property is beautiful & restaurants are excellent. Staff is so friendly. A short walk into town to shop and dine.
Stayed 7 nights in Apr 2024
Response from Alejandro S. on 12 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

Allen G, Framingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast buffet poor and lacking variety
Stayed 8 nights in Apr 2024
Response from Alejandro S. on 12 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

Carl, Leonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautifully maintained. You would never have to leave the resort if you didn’t want to. Everything you could want is within reach: great restaurants, beach, gym, multiple pools, rental car service, casino, water activities, night-life, pool zumba and pool-side yoga. They also have a great spa and I must give a special shout-out to Jadine who provided me with one of the best massages I have ever had. There is so much available that I’ve probably forgotten something. Everyone greets you with a smile. Truly an amazing experience making it hard to leave.
Stayed 4 nights in Apr 2024
Response from Angie A. on 11 Apr 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.

10/10 Excellent

Robert Leslie, Ponchatula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Easy access to many dining options, grocery store, and beautiful beaches. 15 minute ride from airport. Already looking to go back next year.
Stayed 5 nights in Mar 2024
Response from Angie A. on 11 Apr 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.

10/10 Excellent

David Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The general manager does a great job. He takes care of any issues that arise. Everyone at the desk are also a big help.
Stayed 1 night in Apr 2024
Response from Alejandro S. on 8 Apr 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You dont need a car here. Plenty of good dining options within walking distance or a ride on the free shuttle and definitely spend a little more for daily breakfast at La Patrona. You can order any menu item in addition to the satisfying buffet. Make sure to have dinner at La Patrona as well. Some of my favorites from their menu are the veggie ceviche, carnitas and the red sangria. Isola has wonderful Italian food and pizza. Juliettes Bistro has wonderful sercice and great food. Dont miss the happy hour from 3 to 5 at the sunset bar. Good food and quality drinks. Love the mojito there. For after dinner entertainment the Red Piano Bar always has a talented pianist/singer on duty who takes requests and then there’s the casino for those who are into that. Fantastic gym with a small charge for the day for guests that is totally worth it. Great hilly walking neighborhood with spectacular rewarding views for the effort. The sunset cruise and other excursions leave right from this marina. Great place to stay.
Stayed 3 nights in Apr 2024
Response from Alejandro S. on 8 Apr 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff was attentive and nice, there was a nice variety of dining options at the resort, there are also a variety of activities you could participate in, and easy convenience to the beach as well. Overall, I would highly recommend this resort.
Stayed 5 nights in Mar 2024
Response from Selene B | Customer Service on 7 Apr 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

6/10 Okay

Fareed Nassor

Bad costumer service. Their favorite word is no.
Stayed 2 nights in Apr 2024
Response from Angie A. on 11 Apr 2024
Thank you for taking the time to review your stay with us. We apologize for the issues you encountered during your stay, your comments help us to improve. We hope in the future you can give us another opportunity to welcome you.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Mar 2024
Response from Selene B | Customer Service on 7 Apr 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was hands down one of the BEST resorts/hotels I’ve stayed at. All the staff were super accommodating and friendly apon arrival and throughout my stay. The hotel itself is located a beautiful located rich in Caribbean culture. Our view from our balcony was to die for. They provide resort shuttles to and from locations around Simpson Bay. I would recommend this hotel to anyone vacationing in St. Maarten. All 10’s across the board from me. Thank you so much for an amazing stay, I will be back <3!!!!
Stayed 6 nights in Mar 2024
Response from Thank you for your preferences, we are glad you en on 5 Apr 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.

10/10 Excellent

Dawn Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at his resort. It has everything you need on site. Very clean, incredible views, nice staff. There are also many restaurants and pool or beach choices. The beach area is lovely with a nice bar/restaurant and the water is clean and clear. There is a coffee shop with pastries and sandwiches plus lots of snacks right in the lobby with nice late hours. We enjoyed all the restaurants on site very much but there are many nice ones in walking distance. At least six pools and lots of chairs and umbrellas. It was a really nice place to stay!
Stayed 9 nights in Mar 2024
Response from Angie A. on 3 Apr 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is in a great location in Simpson Bay and only15 minutes from the airport, 4 restaurants on property with several more restaurants nearby. Hollywood Casino, Red Piano Night Club and Coco Beach Bar also on property. The Buccaneer Beach Bar is right next door. Fun resort, friendly staff. Highly recommend!
Stayed 7 nights in Mar 2024
Response from Selene B | Customer Service on 30 Mar 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room and grounds. The only drawback was the excessively loud music coming from the club at the end of the bay.
Stayed 7 nights in Mar 2024
Response from Alejandro S. on 25 Mar 2024
Thank you for staying with us and for your preference! We hope we can welcome you again.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel ! I will return !
Stayed 7 nights in Mar 2024
Response from Alejandro S. on 25 Mar 2024
Thank you for staying with us and for your preference! We hope we can welcome you again.

10/10 Excellent

Katarzyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely convenient location. Highly recommended. Private clean beach and walkable distance to all restaurants/ bars. Just breathing views
Stayed 3 nights in Mar 2024
Response from Selene B | Customer Service on 23 Mar 2024
Thank you for staying with us and for your preference! We hope we can welcome you again.

10/10 Excellent

Carina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, everyone was very welcoming. Restaurant options are outstanding.
Stayed 1 night in Mar 2024
Response from Selene B | Customer Service on 23 Mar 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

joseph m, Charlestown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, walkable to almost everything. Great restaurants on resort. Taxi, free shuttle, bus convenient. Check in young man helped with blocked credit card. Called our credit card company from desk. The BEST customer service. Resort exactly as featured on website. Villa was clean, quiet, luxurious... we'll be back again!!
Stayed 5 nights in Mar 2024
Response from Alejandro S. on 19 Mar 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

4/10 Poor

Simon, BROOKLYN

Travelled with family
Disliked: Staff & service
Services in all aspects of the property are extremely poor that it is not acceptable giving price paid for $500/night. A phone call dailed to 0 needed more than 30 seconds to 1 minitue to pick up at all time. Getting towels need a day to get it. Nobody cares about their customers as staffs are not getting paid for their jobs. All in all, it is unacceptable and poor services.
Stayed 4 nights in Mar 2024
Response from Alejandro S. on 15 Mar 2024
Thank you for taking the time to review your stay with us. We apologize for the issues you encountered during your stay, your comments help us to improve. We hope in the future you can give us another opportunity to welcome you.

10/10 Excellent

Jackie Arnold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Property very clean. Very close to airport. A number of places to eat (and drink) right on site. Nice fitness center and lovely surroundings.
Stayed 5 nights in Feb 2024
Response from Selene B | Customer Service on 10 Mar 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

Bonnie Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very well maintained.
Stayed 10 nights in Feb 2024
Response from Alejandro S. on 26 Feb 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

ROXANNE, West Sayville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, reasonably priced, in room microwave, fridge and coffee maker - mini mart steps away to buy coffee, milk, cereal and save $$
Stayed 5 nights in Feb 2024
Response from Alejandro S. on 26 Feb 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

6/10 Okay

Maria

Travelled with group
Liked: Cleanliness
Disliked: Amenities
They should’ve said that water and gym had extra charges.
Stayed 7 nights in Nov 2023
Response from Angie A. on 22 Feb 2024
Thank you for taking the time to review your stay with us. We apologies if you encountered a few issues, your comments are the most important thing. We hope in the future you can give us another opportunity.

6/10 Okay

Ismael

Business traveller
Liked: Cleanliness, property conditions & facilities
The beach areas are nice, but very limited food options, wi-fi completely unreliable - couldn’t connect my laptop ONCE. My phone or iPad would connect very sporadically. During check in, there was NOTHING VIP about it. The person didn’t even a knowledge me once, and kept having a conversation with another employee that was hidden behind a wall area. Was put in a room, to have to switch to another room the very next day, with no explanation, the guy just put a piece of paper on the counter - which I assume, he thought I automatically would read it and know I had to switch rooms with no explanation or apology - very strange. The check out tool me about 30 mins, with one person at the counter and 3 people in front of me. Definitely would not stay here again.
Stayed 4 nights in Feb 2024
Response from Angie A. on 21 Feb 2024
Thank you for taking the time to review your stay with us. We apologies if you encountered a few issues, your comments are the most important thing, we regret that we did not follow up on your request., your comments help us to improve, We hope in the future you can give us another opportunity.

10/10 Excellent

Jaynne

Stayed 7 nights in Feb 2024
Response from Angie A. on 21 Mar 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

8/10 Good

Gregory, Granite Falls

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Clean. Room: nice. A.C. was really good. Shower had good water pressure and temperature range. No complaints. Resort: Bars and beach is very good. Limited dining options at resort, but there are some other options near by (walking distance). People are mostly friendly. Felt safe all the time.
Stayed 7 nights in Jan 2024
Response from Selene B | Customer Service on 4 Feb 2024
Thank you for staying with us and for your preference. We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

Elwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Angie A. on 31 Jan 2024
Thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to read that your stay did not live up to your expectations.

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the timeshare needs some updating.
Stayed 2 nights in Jan 2024
Response from Angie A. on 29 Jan 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

4/10 Poor

Charmaine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lady at check in very disinterested in helping and clearly not trained in customer service. Very disappointing at such a high end establishment
Stayed 1 night in Jan 2024
Response from Alejandro S. on 24 Jan 2024
Thank you for taking the time to review your stay with us. We apologize for the issues you encountered during your stay, your comments help us to improve. We hope in the future you can give us another opportunity to welcome you.

10/10 Excellent

Dennis

Great place!!
Stayed 1 night in Jan 2024
Response from Selene B | Customer Service on 22 Jan 2024
Thank you for staying with us and for your preference.

8/10 Good

Kevin

Travelled with family
Stayed 7 nights in Jan 2024
Response from Alejandro S. on 15 Jan 2024
Thank you for staying with us and for your preference! We appreciate your feedback. We hope we can welcome you again.

10/10 Excellent

William

Stayed 8 nights in Dec 2023
Response from Angie A. on 2 Feb 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

8/10 Good

Shayna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Alejandro S. on 11 Jan 2024
Thank you for staying with us and for your preference. We hope you enjoyed your stay.

8/10 Good

Wendy Kay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Alejandro S. on 8 Jan 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We were on first floor, when it rained we had a stream of water entering above the bathtub. Have videos to prove it, called desk NOTHING DONE
Stayed 7 nights in Dec 2023
Response from Selene B | Customer Service on 6 Jan 2024
Thank you for letting us know about your issues. We apologise if your stay did not live up to your expectations, and we look forward to learning what we can do better in the future.

8/10 Good

Mike, Alliston

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff are poorly trained and miserable!
Stayed 1 night in Dec 2023
Response from Angie A. on 5 Jan 2024
Thank you for taking the time to review your stay with us. We apologies if you encountered a few issues, your comments are the most important thing, we regret that we did not follow up on your request., your comments help us to improve, We hope in the future you can give us another opportunity.

8/10 Good

Gislene

Stayed 1 night in Dec 2023
Response from Selene B | Customer Service on 31 Dec 2023
Thank you for staying with us and for your preference. We hope you enjoyed your stay.

10/10 Excellent

Thomas Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Angie A. on 29 Dec 2023
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

Melanie

Stayed 3 nights in Dec 2023
Response from Angie A. on 26 Dec 2023
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

Robert

Stayed 7 nights in Dec 2023
Response from Selene B | Customer Service on 25 Dec 2023
Thank you for staying with us and for your preference. We hope you enjoyed your stay.

10/10 Excellent

Marilyn Ann

Stayed 7 nights in Dec 2023
Response from Selene B | Customer Service on 25 Dec 2023
Thank you for staying with us and for your preference. We hope you enjoyed your stay.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Angie A. on 31 Jan 2024
Thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to read that your stay did not live up to your expectations.

10/10 Excellent

Lady

Travelled with family
Liked: Cleanliness, staff & service
Grest location. Easu to walk to restaurants and nice beach. THEY SHOULD NOT CHARGE A FER TO USE ON SOTE FITNESS ROOM.
Stayed 7 nights in Dec 2023
Response from Selene B | Customer Service on 24 Dec 2023
Thank you for staying with us and for your preference. We appreciate your comments. Hopefully, we will see you soon again

10/10 Excellent

Mark Clifton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Selene B | Customer Service on 23 Dec 2023
Thank you for staying with us and for your preference. We hope you enjoyed your stay.

10/10 Excellent

William, Bellevue

Stayed 1 night in Dec 2023
Response from Selene B | Customer Service on 24 Dec 2023
Thank you for staying with us and for your preference. We hope you enjoyed your stay.

10/10 Excellent

Marina

Liked: Amenities
Stayed 7 nights in Dec 2023
Response from Selene B | Customer Service on 23 Dec 2023
Thank you for staying with us and for your preference. We hope you enjoyed your stay.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Selene B | Customer Service on 22 Dec 2023
Thank you for staying with us and for your preference, we hope you enjoyed your stay.