Breakfast, lunch, dinner served; American cuisine

Reviews of Ramada by Wyndham Watertown

2.5 out of 5
Ramada by Wyndham Watertown
21000 NY State Rt 3, Watertown, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 356 out of 1013 reviews" "
Rating 8 - Good. 374 out of 1013 reviews" "
Rating 6 - Okay. 159 out of 1013 reviews" "
Rating 4 - Poor. 81 out of 1013 reviews" "
Rating 2 - Terrible. 43 out of 1013 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Lee

Travelled with family
Liked: Cleanliness, staff & service
Very slow to get hot water at sink. No maid service to replenish towels and Kleenex, etc. noisy people in next room well past midnight. No extra blanket in room.
Stayed 2 nights in Mar 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a real nice place but we happened to stay on an evening where they were having a mega party and there was a lot of activity going on. The breakfast was excellent!! The room itself was fine except the heater (blower) was very loud. Overall, it was a good experience and the price was nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable clean rooms with a bar.
Stayed 1 night in Mar 2024
Response from Amanda on 25 Mar 2024
Thank you for your feedback! Happy to hear you enjoyed your stay with us at our Ramada by Wyndham, Watertown. We hope to see you again!

4/10 Poor

Allan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property has undergone some renovations but furniture and furnishings are very old and in some cases dirty
Stayed 1 night in Mar 2024
Response from Amanda on 25 Mar 2024
Your feedback is appreciated. We are currently still under renovations. Getting new furniture and beds in the rooms is on that list. We hope to see you again!

6/10 Okay

Carole

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
rooms need more updating
Stayed 1 night in Mar 2024
Response from Amanda on 25 Mar 2024
Your feedback is appreciated. Currently, we are still under renovations. We hope you visit us again in the future to see all of the changes that are yet to come!

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is one of my favorites my family and I will definitely be back very soon.
Stayed 2 nights in Mar 2024
Response from Amanda on 22 Mar 2024
Your feedback is appreciated! Thank you for choosing our Ramada by Wyndham, Watertown as your go to hotel when visiting the area. We look forward to seeing you again!

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated that the room was exceptionally clean and without a whiff of scented deodorizers! Unfortunately there is a bit of a gap under the door which allows in late-night noise from the hallway. We asked for extra pillows and they arrived promptly. The location is excellent. One can walk to restaurants on the strip and it is directly opposite the Salmon Run Mall.
Stayed 1 night in Mar 2024
Response from Amanda on 22 Mar 2024
Thank you so much for your feedback! We are glad to hear you enjoyed your stay with us at our Ramada by Wyndham, Watertown. Hope you visit us again in the future!

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, amenities
Nothing realy to complain just average hotel.Overall ok.
Stayed 1 night in Mar 2024
Response from Amanda on 22 Mar 2024
Thank you for your feedback. Currently, we are still under renovations. Hope you visit us again in the future to see all of the changes that are to come.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location location location Right across the street from the mall and restaurants
Stayed 1 night in Mar 2024
Response from Amanda on 19 Mar 2024
Thank you for your feedback! We hope to see you again in the future.

6/10 Okay

Carole

Travelled with family
Disliked: Amenities
The room was clean and the breakfast was good. The dining room was not kept tidy throughout breakfast, staff said, “ya, she will clean it when breakfast is over.” Someone had dumped a bunch of garbage in the parking lot over night and no one picked it up in the 4 hours from when we woke to checking out. Since the parking lot was out view from our room, it was very noticeable.
Stayed 1 night in Mar 2024
Response from Amanda on 19 Mar 2024
Thank you for your feedback. If there is ever something we can do to make your stay more enjoyable, please let our Front Desk staff know. We are happy to help in any way that we can. We are working short staffed right now, so we all chip in where needed to ensure the best stay for our valued guests.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very close to all the places we go. It is quiet and has a great breakfast
Stayed 1 night in Feb 2024
Response from Amanda on 19 Mar 2024
Thank you for your feedback. Glad to hear you especially enjoyed the location of our hotel. We are located next to a lot of wonderful shops & restaurants!

6/10 Okay

Nancy, Ottawa

Stayed 1 night in Mar 2024
Response from Amanda on 19 Mar 2024
Your feedback is appreciated.

6/10 Okay

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is average. That is fine and the price reflects that.
Stayed 1 night in Mar 2024
Response from Amanda on 19 Mar 2024
Thank you. Your feedback is appreciated.

6/10 Okay

Marie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
I liked the staff,they were friendly and,breakfast was good. The room on the other hand,wasnt the best. Beds were hard and lumpy( very uncomfortable. Hallways are loud. When booking the room for a pet, I wasn't informed there is an additional fee of 50.00 for the oet. Which is a support animal. So i feel either should have been told about the addition fee ahead of time or not been charged for a working animal. So it was convenient but costly!! Wont be visiting again. But not due to any staffing issues.
Stayed 1 night in Mar 2024
Response from Amanda on 19 Mar 2024
Your feedback is appreciated. I am glad to hear that you enjoyed our friendly staff. As for the pet fee, we do charge a 50.00 one time cleaning fee. I do apologize if that was not specified at time of booking. I will be looking into this. We are currently still under renovations and getting new beds is on that list. Hopefully we will see you again in the future.

10/10 Excellent

LINDA, Martinsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed there multiple times and the staff is always exceptionally warm and accommodating.
Stayed 7 nights in Feb 2024
Response from Amanda on 8 Mar 2024
Thank you for your wonderful feedback. I will be sure to pass this along to our staff. We always do our best to make sure our guests enjoy their stays to the fullest.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very accommodating staff. Breakfast was amazing. Nothing bad to say about this hotel.
Stayed 2 nights in Feb 2024
Response from Amanda on 8 Mar 2024
Thank you for your feedback. We are so glad to hear that you enjoyed your stay at our Ramada by Wyndham, Watertown.

4/10 Poor

Francois

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and broken furnitures... Matress old and not confortable....
Stayed 1 night in Mar 2024
Response from Amanda on 4 Mar 2024
We appreciate your feedback. Currently, we are still under renovations. New furniture and replacing the beds is next on that list. We hope you will visit us again in the future to see all of the great changes that are to come.

6/10 Okay

Melinda

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Amanda on 4 Mar 2024
Your feedback is appreciated. If there is ever something we can do to make your stay more enjoyable, please bring it to our staff's attention immediately.

10/10 Excellent

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised at how clean our room was! The hotel is older, but well maintained and clean. Breakfast was good and there was plenty of parking. Staff was super friendly and helpful. Overall a great value at a great price!
Stayed 1 night in Feb 2024
Response from Amanda on 1 Mar 2024
Thank you for your feedback. It is appreciated! We are so glad to hear that you had a great stay with us at our Ramada by Wyndham, Watertown. Especially, our friendly staff members. We always do our best to ensure each of our valued guests enjoy their stay. We hope you visit us again to see all of the renovations that are yet to come!

10/10 Excellent

Gisele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy our stay and will return next time we visit Watertown, NY
Stayed 1 night in Feb 2024
Response from Amanda on 29 Feb 2024
We appreciate your feedback. Glad to hear you enjoyed your stay with us at our Ramada by Wyndham, Watertown. We look forward to seeing you again next time!

8/10 Good

Randolph

Travelled with partner
Liked: Staff & service
Needs some tlc Beds comfy. Convient location
Stayed 1 night in Feb 2024
Response from Amanda on 26 Feb 2024
Your feedback is appreciated. Currently, we are still under renovations. We hope you come back to see all of the changes that are yet to come!

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet area off of Arsenal with a very clean environment
Stayed 3 nights in Feb 2024
Response from Amanda on 20 Feb 2024
Thank you for your feedback. We hope to see you again!

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we come shopping in Watertown. Pleasant helpful staff, clean and safe. Enjoy our stay every time.
Stayed 1 night in Feb 2024
Response from Amanda on 20 Feb 2024
We appreciate your feedback! Look forward to seeing you again next time!

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night while traveling up to Canada. Quiet, clean. Easily accessible off the highway. Quick booking and checking in. Plentiful parking. Highly recommend!
Stayed 1 night in Feb 2024
Response from Amanda on 20 Feb 2024
Thank you. Your feedback is appreciated! We are glad you enjoyed your stay at our Ramada by Wyndham, Watertown.

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was at 55F when we entered after check-in. The room would not stay warm so the heating unit ran constantly. This was noisy and disrupted our sleep. The floor was dirty along with the desk surface. The bathroom had dried on liquid soap all over the dispensers and the fixtures. In all, the room was not worth what we paid for it.
Stayed 1 night in Feb 2024
Response from Amanda on 20 Feb 2024
Your feedback is appreciated. Our Housekeeping Manager will be looking into this. If there is ever anything we can do to make your stay more enjoyable, please let our Front Desk staff know immediately. We are more than happy to resolve any issues, or even change you to a new room if needed.

10/10 Excellent

Kathryn

Stayed 1 night in Feb 2024
Response from Amanda on 22 Mar 2024
We appreciate your feedback! Glad to hear you enjoyed your with us at our Ramada by Wyndham, Watertown. We hope to see you again!

10/10 Excellent

Joanne, Hastings

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
So far, the plug in the tub was missing, but even still it took 6 minutes for the shower to go down. Sink won't drain either.
Stayed 1 night in Feb 2024
Response from Amanda on 12 Feb 2024
We appreciate your feedback. We will be having our Maintenance staff look into these issues. If there is ever something we can do to make your stay more enjoyable, please let our Front Desk staff know right away. We are happy to resolve any issues you may have.

4/10 Poor

Erin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Saw a cockroach in our room. Very old and dated.
Stayed 2 nights in Feb 2024
Response from Amanda on 12 Feb 2024
Your feedback is appreciated. We are currently still under renovations. There will be many more changes and updates to come to the hotel. During your stay, if there is ever something we can do to make it more enjoyable, please let our Front Desk staff know immediately. Our housekeeping staff has thoroughly checked the room you stayed in and saw no evidence of cockroaches. However, we would have been happy to switch you to a different room if needed for any reason.

10/10 Excellent

Chelsey

Business traveller
Liked: Cleanliness, amenities
Everything
Stayed 1 night in Feb 2024
Response from Amanda on 12 Feb 2024
Your feedback is appreciated. We are so glad to hear you enjoyed your stay at our Ramada by Wyndham, Watertown. We hope to see you again in the future!

8/10 Good

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property and is visible. Clean and comfortable bed. Only reason a 4 star for area around property was there was dog poop on the sidewalk near our parking spot and the bedrooms heating vent was loud when it turned on waking us up throughout the night. Other than those minor factors the price is right!
Stayed 1 night in Feb 2024
Response from Amanda on 5 Feb 2024
Thank you for your feedback. It is appreciated! Our housekeeping staff dose a wonderful job at keeping common areas tidy. If there is ever anything that needs to be addressed immediately, please let our staff know.

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Mall is close, restaurants close
Stayed 1 night in Feb 2024
Response from Amanda on 5 Feb 2024
Thank you for your feedback! We are glad you enjoyed your stay, especially the location of our hotel.

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities
no
Stayed 1 night in Jan 2024
Response from Amanda on 5 Feb 2024
Thank you for your feedback!

10/10 Excellent

April

Could use more blankets so you don’t have to turn heat up otherwise excellent stay
Stayed 2 nights in Jan 2024
Response from Amanda on 29 Jan 2024
Your feedback is appreciated! Glad to hear you enjoyed your stay with us at our Ramada by Wyndham, Watertown. If you ever need anything during your stay please let our Front Desk staff know immediately. We keep things fully stocked at the desk including extra blanket, and guests are welcome to call or stop down anytime.

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great for an overnight stay. Close to shopping and restaurants. Staff were friendly, room was clean and breakfast was good! Would stay again and recommend to others!
Stayed 1 night in Jan 2024
Response from Amanda on 29 Jan 2024
Thank you for your wonderful feedback! We are so glad you enjoyed your stay with us at our Ramada by Wyndham, Watertown. We look forward to seeing you again!

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Great price. Close to the mall and not too far from target and eats.
Stayed 1 night in Jan 2024
Response from Amanda on 25 Jan 2024
Thank you for your wonderful feedback. So glad to hear that you enjoyed your stay at our Ramada by Wyndham, Watertown. We are definitely located next to a lot of fantastic restaurants & shops. We hope to see you again!

2/10 Terrible

Chelsey

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was given a key to someone not on the list
Stayed 1 night in Jan 2024
Response from Amanda on 25 Jan 2024
We always appreciate feedback from our valued guests. Our staff is trained to only create keys for the guests who's name is on the room. Unless specified otherwise by that guest, our staff would not hand out keys to just anyone. Our general manager was on the desk the night that you stayed with us, and stated you had come down multiple times throughout the night to get new keys made.

8/10 Good

Simon Paradis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amanda on 23 Jan 2024
Thank you for you feedback. We hope to see you again!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amanda on 22 Jan 2024
Thank you. We appreciate your feedback!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Amanda on 17 Jan 2024
Thank you. Your feedback is appreciated!

2/10 Terrible

Shawn

Stayed 1 night in Jan 2024
Response from Amanda on 15 Jan 2024
We appreciate your feedback. Unfortunately, we did not have power for a few days. This was something that was completely out of our control. We have been in contact with Expedia and issued a full refund for your stay. We hope you can be understanding of these unforeseen circumstances that we had no control over.

8/10 Good

Gaetan

Travelled with partner
Stayed 1 night in Jan 2024
Response from Amanda on 15 Jan 2024
Thank you. Your feedback is appreciated!

2/10 Terrible

german

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location only
Stayed 3 nights in Jan 2024
Response from Amanda on 9 Jan 2024
Your feedback is appreciated. If there is anything our staff can do to make your stay more enjoyable, please bring it to our attention right away. We have someone working at the Front Desk 24 hours a day, and are happy to assist in any way that we can.

6/10 Okay

thea

Stayed 1 night in Jan 2024
Response from Amanda on 27 Jan 2024
Your feedback is appreciated.

6/10 Okay

Scott K

Travelled with family
Liked: Staff & service
Property was ok for a night but a bit outdated. Breakfast was decent. Staff were friendly.
Stayed 1 night in Jan 2024
Response from Amanda on 9 Jan 2024
Thank you for your feedback. We are currently still under renovations. Come back to visit us again in the future to see all of the changes that are yet to come!

10/10 Excellent

Chasa

Travelled with partner
Staff was very nice. Bathroom sink and toilet were not clean. Reasonable price.
Stayed 1 night in Jan 2024
Response from Amanda on 8 Jan 2024
Thank you for your feedback. I will pass this information along to our staff. If there is ever anything we can do in the future to make your stay more enjoyable, please let our staff know immediately. We have someone at the Front Desk 24 hours a day.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and friendly staff.
Stayed 1 night in Dec 2023
Response from Amanda on 1 Jan 2024
Thank you for your wonderful feedback. I will pass this review along to our staff! We hope to see you again in the future.

10/10 Excellent

Norma

Travelled with family
Liked: Amenities
Excellent customer service
Stayed 1 night in Dec 2023
Response from Amanda on 1 Jan 2024
Your feedback is appreciated. We are glad to hear that you enjoyed your stay at our Ramada by Wyndham, Watertown.

10/10 Excellent

Lindsay

Stayed 1 night in Dec 2023
Response from Amanda on 1 Jan 2024
Thank you for your feedback! Hope to see you again in the future!

4/10 Poor

Kristal

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I ike the hotel but unfortunately the bed was so bad. It was springy and was sank in the middle of the med. Unfortunately we woke up with bad backs and in alot of pain.
Stayed 1 night in Dec 2023
Response from Amanda on 24 Dec 2023
We appreciate your feedback. If there is ever something we can do to make your stay more enjoyable please let our staff know immediately. Someone is at the Front Desk 24 hours a day. We are currently still under renovation and will be getting new beds. Hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amanda on 19 Dec 2023
Thank you! We appreciate your feedback.