Lobby

Reviews of Quality Inn Massena

2.5 out of 5
Quality Inn Massena
10 W Orvis St, Massena, NY

Reviews

7.4

Good

Rating 10 - Excellent. 71 out of 284 reviews" "
Rating 8 - Good. 112 out of 284 reviews" "
Rating 6 - Okay. 51 out of 284 reviews" "
Rating 4 - Poor. 31 out of 284 reviews" "
Rating 2 - Terrible. 19 out of 284 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Erin

Travelled with family
Liked: Staff & service
Tim who prepares the breakfast and dining area is one of the sweetest souls, certainly the highlight. Food was fresh and prepared with care. Thank you Tim
Stayed 1 night in Feb 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff, the lobby and area very nicely decorated. the rooms we found a bit dated but very clean. Breakfast was nice.
Stayed 1 night in Dec 2023

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service
The people above our room sounded like a heard of elephants running around all night.
Stayed 4 nights in Nov 2023

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Eric

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
As I expected
Hotel was as I expected. Old hotel in a run down town. Staff was really friendly. Hotel still has an old smoke smell but I guess they still have smoking rooms? Decent breakfast spread.
Stayed 1 night in Sep 2023

8/10 Good

Emil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
The hotel was nice and clean , breakfast delicious and the receptionist a very knowledgeable person giving us a lot of information.
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont book a room here
Ended up not checking in or staying in this hotel based on the very poor appearance of the exterior. All the rooms on first floor facing the street had no drapes, mattresses standing in the window and one window was completely boarded up. The upper floors were no better. This property needs a complete overhaul.
Stayed 1 night in Sep 2023

8/10 Good

Rachel

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Great experience! Staff is great. Just outdated
Stayed 2 nights in Aug 2023

10/10 Excellent

Joyce

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although in town, they made provision for over sized units. We were hauling a trailer and there was space for us along with a semi and a couple of large delivery trucks. Very nice.
Stayed 1 night in Aug 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities
N/A
Stayed 2 nights in Aug 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice surprise we picked a good hotel to stay in .
Our stay went well . The room was nice and clean . The bed was comfortable. We didnt realize there was a restaurant in the hotel that was a nice surprise and the food was great. The hotel was 3 minutes from every place we had to go to. .Considering we were there for a family funeral it made our stay much better.
Stayed 1 night in Jul 2023

8/10 Good

Ernest

Stayed 1 night in Jul 2023

4/10 Poor

Christopher

Garbage cans overflowing. Huge dumpster with trash overflowing and on the ground
Stayed 1 night in Jul 2023

8/10 Good

Sheri

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Tracy

Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great time
very clean and friendly
Stayed 2 nights in Jul 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service
Restaurant was top-notch in regard to food, value and service. Front desk staff very nice. It's an older building, beautifully decorated, but we had trouble making the locks work on our room door. A guy got stuck in one of the elevators. They were very quick to rescue him, but it made us nervous about using them the rest of the weekend. We were on the top floor, so we pretty much had to.
Stayed 3 nights in Jun 2023

8/10 Good

Tanya

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

4/10 Poor

Jay

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were multiple issues. The bathtub drain did not work. They only have heat or air conditioning and because the day was cold and rainy and the night was cold (low 40s outside), but the entire building was in air conditioning mode, i froze.
Stayed 1 night in May 2023

8/10 Good

Katherine

Stayed 3 nights in May 2023

8/10 Good

Kristen

Travelled with family
Liked: Staff & service, property conditions & facilities
great front desk service from all the staff. the rooms are a little older with the bathrooms a bit outdated but the beds were comfortable and the rooms clean overall. the hotel restaurant was great with good service as well.
Stayed 2 nights in May 2023

6/10 Okay

David

Stayed 1 night in May 2023

4/10 Poor

Day

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
No breakfast, didnt get what i booked
Stayed 1 night in Apr 2023

6/10 Okay

Keith

Liked: Cleanliness, amenities
Stayed 1 night in Mar 2023

4/10 Poor

Tami

Stayed 1 night in Mar 2023

8/10 Good

Evgenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the middle of the city with plenty of parking, even with the recent snowfall. We were in town for a sports event and were very happy with the hotel and staff.
Stayed 1 night in Mar 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Easy to find.
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Room was clean, but hallways and elevator were too smelly
Stayed 1 night in Feb 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

MASAKAZU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, friendly staff but bit aged facilities
Stayed 1 night in Feb 2023

8/10 Good

Lewis

Business traveller
Liked: Staff & service
Definitely a budget location. Staff was great but property needs some updates for sure.
Stayed 1 night in Feb 2023

10/10 Excellent

Filfred, GANADO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2022

10/10 Excellent

Frances

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The check in person was friendly and helpful. The room was clean and the bed comfortable. We enjoyed a quiet restful evening.
Stayed 2 nights in Nov 2022

10/10 Excellent

Grazyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

sharelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great plsce
Really nice good continental breakfast. Near downtown and pharmacy and gas station
Stayed 1 night in Nov 2022

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building was a little dated and bathroom floor could have been cleaner but for the price and location it was convenient.
Stayed 1 night in Nov 2022

10/10 Excellent

Robert, Miami

Liked: Staff & service
Clean room, comfortable bed, good rate
Stayed 1 night in Nov 2022

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service
Friendly and helpful at reception when checking in. Breakfast nook nice. Room clean but furnishing out dated. No bathroom exhaust fan. Exterior had clan entrance but exterior windows dirty.
Stayed 2 nights in Nov 2022

8/10 Good

Lorne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large rooms, love the decor in hallways. quiet on the fourth floor...
Stayed 1 night in Oct 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid B
Stayed 1 night in Oct 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant
Nice hotel for the price. Only downside was slight smoky smell to building.
Stayed 1 night in Sep 2022

2/10 Terrible

Brandon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place reaks like cigarette smoke
Stayed 3 nights in Sep 2022

8/10 Good

Dan

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2022

8/10 Good

shirley

Travelled with partner
Liked: Staff & service
The building is old
Stayed 1 night in Sep 2022

6/10 Okay

PHILLIP

Travelled with partner
Disliked: Amenities, property conditions & facilities
not handicaped access from back lot
Stayed 1 night in Sep 2022

10/10 Excellent

Daniel, North Babylon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from the moment I got there till the time I checked out. Was a pleasant stay and will definetly stay again when in the area
Stayed 1 night in Aug 2022

4/10 Poor

glen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Check in was good Went in lovely king bed suite ,sign on doors all day 🚭.went in and it had very bad smoke smell , wow I guess to clean staff don’t know what to do and front desk had no idea. So they switched us to the next room. Upon entering I always disaffected tables and stuff Noticed a lot of places were not cleaned or dusted Opened up curtains and the sill was not dusted ,the a/cunit needs to be dusted badly along with a lot of spider webs in corners All lamp bases were not dusted Al the corners were not dusted and vacuumed Please a compensation will be appreciated and be fixed Also it was anniversary weekend
Stayed 1 night in Aug 2022

8/10 Good

Sergiu

Stayed 1 night in Aug 2022