2/10 Terrible
karina
Travelled with family
20 Apr 2024
Disliked: Cleanliness, staff & service
We booked a suite with a sofa bed for a family wedding. We had 3 ppl staying at the room and needed that sofa bed . We payed extra for a bigger room , when we got there the sofa bed would not pull out . Since we were running late for the wedding we thought the sofa bed might be broken. After the wedding the sofa bed still did not work . At 2 am we decided to just sleep since we were all tired . My mom who had the bed said she felt itchy all night , in the morning we saw blood stains and fuzzy all over the beds sheet , it looked like the sheets were not fresh . In the am we finally went to front desk , he assured us we were wrong and the sofa bed worked and we must not know how to use it . I asked the staff to pull out the sofa bed to show us , it was then when they realized they gave us a sofa , not a sofa bed . We also showed them the blood stained sheets to front desk .
We do not recommend this hotel due to the false advertisement stated on Expedia , we payed extra for a certain room and did not get what we payed for . Also, the sheets in our room were stained with blood and seemed like they were not fresh.
karina
Stayed 1 night in Apr 2024