Exterior

Reviews of Best Western Mt.Vernon Inn

2.5 out of 5
Best Western Mt.Vernon Inn
1200 East Industrial Rd, Mount Vernon, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 242 out of 527 reviews" "
Rating 8 - Good. 177 out of 527 reviews" "
Rating 6 - Okay. 54 out of 527 reviews" "
Rating 4 - Poor. 27 out of 527 reviews" "
Rating 2 - Terrible. 27 out of 527 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 29 Mar 2024
Hi Alyssa,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Modern and clean. Bathroom was not fully stocked with towels or washcloths. Inconvenient to check in and have to return to the front desk for common things. The buffet style breakfast was fresh and good.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 5 Mar 2024
Hi Chris,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to be modern and clean, and we're glad you enjoyed the freshness and quality of our buffet-style breakfast. Your feedback regarding the inconvenience of having to return to the front desk for common items is valuable, and we will review our procedures to ensure that essential items are readily available in guest rooms to enhance the check-in experience. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with an improved experience during your next visit.

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful always a smile. good breakfast, nice room I enjoyed my stay
Stayed 11 nights in Feb 2024
Response from Guest Relation Management on 23 Feb 2024
Hi Patsy,Thank you for your wonderful feedback! We're thrilled to hear that you had an enjoyable stay with us and that you found our staff to be friendly and helpful, always with a smile. Providing excellent customer service is a top priority for us, and we're glad that our team made your stay memorable. We're also pleased to hear that you enjoyed our good breakfast and found your room to be nice and comfortable. Your satisfaction is important to us, and we're delighted that we could meet your expectations in these areas. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice facility. Nice breakfast options and staff. The only thing I didn’t like were the beds are small and uncomfortable. The bathroom is very small also. I will still stay again.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 12 Feb 2024
Hi Jason,Thank you for taking the time to provide feedback about your stay. We're delighted to hear that you found our facility clean with nice breakfast options and a friendly staff. Your feedback helps us identify areas for improvement, and we'll certainly take your comments into consideration as we work towards enhancing our guest experience. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.

6/10 Okay

Amber

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 26 Jan 2024
Hi Amber,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

8/10 Good

Samantha

Stayed 2 nights in Jan 2024
Response from Guest Relation Management on 12 Feb 2024
Hi Samantha,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and lobby was clean. The staff was very friendly. I would stay here again for sure.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 18 Jan 2024
Hi Erin,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. It's wonderful to know that you found the room and lobby clean, and we appreciate your recognition of our efforts to maintain a welcoming and tidy environment. Additionally, we're thrilled that our staff contributed to your positive experience with their friendly service. Your kind words are truly appreciated, and we'll be sure to share your compliments with our team. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 19 Jan 2024
Hi Connie,Your feedback is of utmost importance to us, as it significantly contributes to our continuous endeavors to improve our services. Taking the time to share your stay rating is genuinely appreciated. Your valuable input serves as motivation for us to consistently enhance our offerings, ensuring even more remarkable experiences for our guests. We eagerly look forward to the chance to welcome you back soon, aiming not only to meet but to surpass your expectations, creating an unforgettable and exceptional stay.

2/10 Terrible

Julian

Travelled with family
Disliked: Staff & service
Stayed 5 nights in Dec 2023
Response from Guest Relation Management on 29 Dec 2023
Hi Julian,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Terry, Tulsa

Travelled with partner
Liked: Property conditions & facilities
Clean, roomy, friendly and efficient staff, good breakfast. We would stay here again!
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 27 Dec 2023
Hi Terry,Thank you so much for your positive feedback! We're thrilled to hear that you had a clean, roomy stay with us and that our staff's friendliness and efficiency, along with the good breakfast, contributed to your positive experience. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back for another enjoyable stay.

4/10 Poor

Timothy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on 19 Dec 2023
Hi Timothy,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Guest Relation Management on 26 Dec 2023
Hi Andrew,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

8/10 Good

Becky

Travelled with family
Liked: Amenities
It was good
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 5 Dec 2023
Hi Becky,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 Excellent

Darrin

Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 22 Dec 2023
Hi Darrin,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

2/10 Terrible

john

Disliked: Cleanliness, property conditions & facilities
Dirty towels were stained and the breakfast was bad
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 22 Nov 2023
Hi John,Thank you for your feedback regarding your recent stay at our hotel. Our housekeeping team will be instructed to thoroughly inspect and replace any stained or substandard towels to ensure a more pleasant experience for our guests. Additionally, we will be reviewing our breakfast offerings to enhance the quality and variety to meet your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Over night stay for the grandkids
easy, fast check in - room is comfortable with desk space. The mattress was a little uncomfortable but I see boxes of new mattresses so they are obviously updating. I like that the rooms are enclosed and do not face the outside.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 21 Nov 2023
Hi Dolores,Thank you for sharing your positive feedback about your recent stay. We're pleased to hear that you had an easy and fast check-in experience, and that you found the room comfortable with desk space. We appreciate your understanding about the mattress, and it's great to know that the hotel is actively updating to improve guest comfort. It's also nice to hear that you appreciate the enclosed rooms, offering added security and privacy. We value your feedback and look forward to welcoming you back in the future.

6/10 Okay

Brittany, Portageville

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our party arrived late at night, so we went straight to bed. There was an odd, musty smell to the room and we didn't realize until the next morning that our shower was dirty (hair and stains in the tub), and there was what looked like dried feces on the side of our toilet near the handle to flush. We had to leave fairly quickly, or else I would have complained directly to management at the hotel. Definitely would not stay here again.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 20 Nov 2023
Hi Brittany,Thank you for your feedback regarding your recent stay at our hotel. Please know that we take your feedback seriously, and we will address these issues immediately. Our housekeeping team will conduct a thorough inspection and ensure that all rooms are properly cleaned and sanitized to prevent such issues from occurring in the future. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

6/10 Okay

Darrin

Business traveller
Liked: Staff & service
Disliked: Amenities
Laundry room dirty and had no soap in my room Went up front an had no soap
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 13 Nov 2023
Hi Darrin,Thank you for your feedback regarding your recent stay at our hotel. Our housekeeping and maintenance teams are being immediately alerted to address these issues promptly. We are conducting a thorough inspection of the laundry room and ensuring that all rooms are stocked with the necessary amenities. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Duane

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Coffee machine in room didn’t work; didn’t get wake-up call; phone was blinking all night; breakfast was cold
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 30 Oct 2023
Hi Duane,It's disheartening to hear about the problems with the coffee machine, the missed wake-up call, the blinking phone, and the cold breakfast. Please know that your feedback is extremely valuable to us, and we are taking immediate action to address these issues. Rest assured, we are reviewing our procedures and ensuring that these problems are rectified to prevent any recurrence in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 31 Oct 2023
Hi Erica,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gps did not take us to the correct street address. The addresses was around and back to another street. Good facilities good parking great service. Thanks.
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Sharon,We apologize for the inconvenience caused by the GPS. We're pleased to hear that you enjoyed our facilities, parking, and service. Thank you for your feedback!

10/10 Excellent

EVELYN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gas stations are close to hotel, and it is easy in and out
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on 17 Oct 2023
Hi Evelyn,Thank you for sharing the positive aspects of your stay. It's great to hear that there are gas stations conveniently located near the hotel and that you found the access in and out of the hotel to be easy. We understand the importance of convenience for our guests and are pleased to know that you found our location suitable for your needs. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Barbara, Volcano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners were very nice Hotel was very clean I stayed 4 nights
Stayed 4 nights in Oct 2023
Response from Guest Relation Management on 10 Oct 2023
Hi Barbara,Thank you for sharing your feedback about your recent stay at our hotel. We're delighted to hear that you found our hotel to be very clean and that you had a positive experience with our owners. Guest satisfaction is important to us, and it's rewarding to know that you had a pleasant stay with us. Thank you for choosing our hotel, and we look forward to providing you with more enjoyable stays in the future.

6/10 Okay

Elsiedig

Stayed 2 nights in Aug 2023
Response from Guest Relation Management on 28 Sept 2023
Hi Elsiedig,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

2/10 Terrible

Barbara

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room was on second floor, had asked for first floor, at the farthest room from the elevator but right next to the stairs. Door was opened and banged shut all night. No carpet in the room so floors were cold and creaked when walked on
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 25 Sept 2023
Hi Barbara,Thank you for your feedback regarding your recent stay at our hotel. We understand that requests for specific room locations are important, and we will make every effort to improve our communication and accommodate such requests in the future. We will also review our noise control measures and consider improvements to provide a quieter and more comfortable environment for our guests. Your feedback is valuable to us, and we hope that you will consider giving us another opportunity to provide you with a much-improved and more pleasant stay in the future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay and clean! Very reasonably priced!
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on 19 Sept 2023
Hi Michelle,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your kind words, and we're delighted to hear that you had a nice and clean stay at a very reasonable price. Providing a comfortable and affordable experience for our guests is a top priority for us, and we're pleased that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable visit in the future.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk personnel and house keeping service were wonderful. Air conditioning fan ran nonstop with no way to shut it off.
Stayed 3 nights in Sep 2023
Response from Manager on 10 Sept 2023
Hello Cindy,Thank you for taking the time to share. We appreciate your feedback regarding our service and your comments about our front desk. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Rita, Surprise

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice for the price. Bed a little hard for me, but that's just my opinion. Clean.
Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello Rita,Guest satisfaction is our number one objective so we really appreciate the input regarding our bed and price. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Guest Relation Management on 7 Sept 2023
Hi David,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean the staff where very helpful in getting us in a room that would work for are disabled son
Stayed 1 night in Aug 2023
Response from Guest Relation Management on 15 Aug 2023
Hi Ray,Thank you for choosing our hotel and for sharing your positive feedback about your recent stay. Ensuring a clean and comfortable environment for our guests is a priority, and we're pleased that you found your room to be clean and accommodating. We're especially glad to hear that our staff went above and beyond to assist you in finding a suitable room for your son. Our team's dedication to providing helpful and supportive service is important to us, and we're thrilled that we met your expectations in this regard. We greatly appreciate your feedback and look forward to welcoming you back for another positive stay in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Guest Relation Management on 3 Aug 2023
Hello Guest,We appreciate the time given to share your recent experience with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you once more and we hope to see you again!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 30 Jul 2023
Hello Beverly,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Needs work
There has been a lot of renovation and they are continuing to do more work. They just need a little more care on cleaning what they have and checking on functions of air conditioners, sinks draining, cleanliness of floors and remotes and microwaves.
Stayed 2 nights in Jul 2023
Response from Guest Relation Management on 24 Jul 2023
Hello Guest,Thank you for taking the time to provide your valuable feedback about your recent stay with us. We appreciate your understanding regarding the ongoing renovations at our property. We take your comments seriously, and we understand the importance of maintaining a clean and comfortable environment for our guests. We will address the issues you mentioned with our housekeeping and maintenance teams to ensure that proper attention is given to the cleanliness of the rooms, the functionality of air conditioners, sinks, floors, and the cleanliness of remotes and microwaves. Thank you for staying with us, and we hope you will consider giving us another chance in the future to provide you with a much-improved experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
hotel for a short stay
I felt that the front desk clerk was argumentative when I simply had a question. Then when he programmed the keys to our room they didn't work thus making us walk downstairs to have them re-programmed
Stayed 1 night in Jul 2023
Response from Guest Relation Management on 20 Jul 2023
Hello Guest,Thank you for your feedback regarding your recent stay at our hotel. Rest assured, we take your feedback very seriously, and we will address these issues with our front desk team to ensure that such incidents do not happen again in the future. Our staff will be retrained to provide courteous and helpful assistance to all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it up to you in the future.

6/10 Okay

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
My check in at night went well. But to check out. The front desk person was very rude and non chalant. No accommodations to what I wanted. Just rude. Wouldn’t stay here again.
Stayed 1 night in Jul 2023
Response from Guest Relation Management on 20 Jul 2023
Hi Jacqueline,Your satisfaction is our top priority, and we take your feedback seriously. We will thoroughly investigate the matter and take immediate action to address this issue with our front desk team. Our staff will be retrained to ensure that every guest receives courteous and respectful service throughout their stay, including during check-out. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Greenfield

Stayed 1 night in Jun 2023
Response from Manager on 24 Jun 2023
Hello Greenfield,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

6/10 Okay

Martin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Mt Vernon Best Western
It was comfortable and clean.
Stayed 1 night in May 2023
Response from Guest Relation Management on 1 Jun 2023
Hi Martin,We appreciate your feedback and are pleased to know you had a clean and comfortable stay with us. We're constantly working to further improve our facilities and hope that on your next stay, we will be worthy to receive a perfect rating while providing the best guest experience for you.

2/10 Terrible

Dharmavadhani

Disliked: Staff & service
Poor customer service at the front desk upon check-in
Stayed 1 night in May 2023
Response from Manager on 27 May 2023
Hello Dharmavadhani,Thank you for sharing this experience with us. We truly value you feedback with regards to our service and your insights regarding our front desk. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Good

Kimberly

Stayed 1 night in May 2023
Response from Guest Relation Management on 15 Jun 2023
Hi Kimberly,It was our pleasure to have you, and we're glad you enjoyed your stay. Your rating is much appreciated, and we hope to welcome you again soon.

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people and very clean
Stayed 2 nights in May 2023
Response from Guest Relation Management on 23 May 2023
Hi Wade,It is always amazing to learn that we succeeded in our goal of providing our guests with an exceptional experience possible. Thank you so much for your perfect rating and positive comments, and we hope to have you again soon!

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Very clean rooms. Good breakfast. Would stay there again!
Stayed 2 nights in May 2023
Response from Manager on 23 May 2023
Hi Glenda,Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us. We are delighted to learn that you enjoyed our breakfast services. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

8/10 Good

Peter

Stayed 1 night in May 2023
Response from Manager on 20 May 2023
Hello Peter,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

DENISE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for the price
Stayed 1 night in May 2023
Response from Manager on 12 May 2023
Hello DENISE,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our price. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Poor

jeanne

Travelled with family
the food was cold cold... juice was so watery. undrinkable
Stayed 1 night in May 2023
Response from Guest Relation Management on 10 May 2023
Hi Jeanne,We strive to provide all of our guests with a pleasant and enjoyable dining experience, and it is disappointing to hear that we fell short in your case. We take all guest feedback seriously, and we will be sure to review our food and beverage service to ensure that we are providing our guests with the best possible experience. Thank you for bringing this to our attention, and we hope that you will give us another chance to provide you with a better experience in the future.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Paying with cash without a huge deposit would be a lot better
Stayed 1 night in Apr 2023
Response from Manager on 30 Apr 2023
Hello Cynthia,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 Poor

Julie

NO CATS ALLOWED
I didn't stay here, because even though it states pet friendly - it is not cat friendly and it does not say that anywhere on the site. I didn't get a refund after calling Hotels.com and I was very upset.
Stayed 1 night in Apr 2023
Response from Manager on 29 Apr 2023
Hello Julie,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Lunnon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, just older style of motel.
Stayed 1 night in Apr 2023
Response from Guest Relation Management on 18 Apr 2023
Hi Lunnon,We are thrilled to hear that you found our hotel to be super clean! Our housekeeping team works hard to maintain high standards of cleanliness, and it is always rewarding to receive positive feedback from our guests.We hope that you had a comfortable and enjoyable stay with us, and we look forward to welcoming you back in the near future!

2/10 Terrible

Preston

Stayed 1 night in Apr 2023
Response from Manager on 6 May 2023
Hello Preston,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on 6 May 2023
Hello Billie,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Erwin H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Guest Relation Management on 11 Apr 2023
Hi Erwin,Thank you for rating us perfectly for your recent stay with us. It has been always our goal provide an excellent guest experience and we are very thrilled to know we were successful in doing that. We look forward to seeing you back on your next trip to the area!