Outdoor pool

Reviews of Grand Copthorne Waterfront

5 out of 5
Grand Copthorne Waterfront
392 Havelock Road, Singapore

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 90 reviews" "
Rating 8 - Good. 24 out of 90 reviews" "
Rating 6 - Okay. 4 out of 90 reviews" "
Rating 4 - Poor. 3 out of 90 reviews" "
Rating 2 - Terrible. 4 out of 90 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, in a nice area … plenty of places to eat within a few minutes walk. My only negativity is that I requested a room on a lower floor three times to be allocated one on the 24th floor …. Just couldn’t get near the window to look out!
Stayed 3 nights in Feb 2024
Response from Herlin Leman, Director of Rooms on 28 Mar 2024
Dear SaraThanks for the review. We're delighted to hear that you enjoyed our lovely hotel and the surrounding area, with plenty of dining options within walking distance.We sincerely apologize for the inconvenience you experienced regarding your room allocation. We understand how important it is to fulfill guest preferences, and we regret that we were unable to accommodate your request for a room on a lower floor despite your multiple requests.Your feedback is valuable to us, and we will review our room allocation procedures to ensure that we better meet our guests' preferences in the future. We hope that despite this issue, you were still able to enjoy your stay with us.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely river location quiet but with lots of passing people easy walks along the river to lots of places
Stayed 3 nights in Feb 2024
Response from Herlin Leman, Director of Rooms on 28 Feb 2024
Dear SallyThanks for the review. We hope you enjoyed your stay with us at the Grand Copthorne Waterfront and we look forward to welcome you back. Warm regards

10/10 Excellent

Raviv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality accommodation, friendly and helpful staff, great location
Stayed 1 night in Feb 2024
Response from Herlin Leman, Director of Rooms on 26 Feb 2024
Dear RavivThanks for the excellent review. We are glad you enjoyed your stay with us and we look forward to welcome you back again. Warm regards

10/10 Excellent

Peter

Travelled with partner
Liked: Staff & service, property conditions & facilities
Excellent hotel with a good location. Only disappointment was house keeping who took away 2 bath and hand towels only to replace with one towel each meaning I had to call for more towels. Shower gel also ran out.
Stayed 5 nights in Feb 2024
Response from Herlin Leman, Director of Rooms on 26 Feb 2024
Dear PeterThanks for the excellent review. We are glad to hear that you enjoyed your stay with us. I am truly sorry to hear that our housekeepers missed out in replenishing towels and shower gel in your room. Our Executive Housekeeper has been notified to address this matter internally to avoid recurrence. We hope to welcome you back for a much better experience.Warm regards

10/10 Excellent

Joseph, Lewisburg

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It’s concrete city. Awful buildings everywhere with nothing. Went to Singapore and what a difference buildings with beautiful architecture.
Stayed 3 nights in Feb 2024
Response from Herlin Leman, Director of Rooms on 21 Feb 2024
Dear Joseph Thanks for the excellent review. We are glad to hear that you enjoyed your stay with us and we look forward to welcome you back again. Warm regards

8/10 Good

Russell, Miranda

Stayed 5 nights in Feb 2024
Response from Herlin Leman, Director of Rooms on 28 Mar 2024
Dear Russell Thanks for the review rating. We hope you had a pleasant stay with us and we look forward to your next visit. Warm regards

10/10 Excellent

Allen, Southport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great location, easy accessible MRT station, lovely staff and a great breakfast and plenty of nearby restaurants for an evening meal.
Stayed 7 nights in Jan 2024
Response from Herlin Leman, Director of Rooms on 21 Feb 2024
Dear Allen Thanks for the excellent review. We are glad to hear that you enjoyed your stay with us and we look forward to your next visit. Warm regards

6/10 Okay

Matt

Business traveller
Liked: Cleanliness
A real mixed bag. The water in my room was not hot and was not fixed promply. The room service I had was terrible, and considering the amazing restaurants in the hotel this was disappointing. OK, and not what I would expect from a 5 star hotel
Stayed 4 nights in Jan 2024
Response from Herlin Leman, Director of Rooms on 4 Feb 2024
Dear Matt,Thank you for your feedback. We want to assure that we have taken note of your feedback and are actively working on finding a solutions to in regards to your feedback about room service Menu and hot water. Once again, we apologize for the inconvenience caused you and thank you for your understanding. Warm regardsMarilyn ChristerFront Office Manager

6/10 Okay

Soliana

Travelled with family
Disliked: Staff & service
Very average at best. No way near 5 star, more like a 3 star hotel. Location is good. Breakfast lacks variety and is quite basic. Staff, especially at the front desk, is not friendly nor helpful. Rooms are tiny and hallways have an awful smell. Would not stay here again.
Stayed 7 nights in Jan 2024
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear SolianaWe are disappointed to read your review.We are sorry that we did not meet your expectation. Please be assured that this does not reflect our usual standard. We appreciate your feedback and will certainly be addressed to the relevant department for an immediate improvement in their processes. We hope for more opportunities to serve you again.Warm regards

10/10 Excellent

Janice Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel in a scenic, river-front location, with pleasant, helpful staff and offering good amenities. The buffet breakfasts are amazing (in terms of variety, quantity and quality) and are great value-for-money. There's a metro station just across the road, providing quick transport to the CBD.
Stayed 9 nights in Dec 2023
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear Janice AlexandraThanks for the great review. We are glad to hear that you enjoyed our location as well as breakfast spread.We look forward to be able to welcome you back again soon. Warm regards

8/10 Good

Patrick Durban

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear Patrick Durban Thanks for sharing your review rating. We hope you had a pleasant stay with us and we look forward to your next stay. Warm regards

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the christmas decorations very much. Everything was very clean and the service was top-notch. I thought the breakfast qas amazing as well. Definitely recommend.
Stayed 5 nights in Dec 2023
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear Brandon Thanks for the excellent review. We are glad you enjoyed our christmas decoration, services as well as breakfast. Appreciate your recommendation and we look forward to your next stay. Warm regards

10/10 Excellent

WATHSALA

Stayed 1 night in Jan 2024
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear WathsalaWe are glad you had a pleasant stay with us and we look forward to your next stay. Warm regards

8/10 Good

PAVITHIRA, Choa chu Kang

Travelled with partner
Liked: Cleanliness, staff & service
Overall, my stay at Grand Copthorne was absolutely amazing! The recently renovated room was stunning, from the modern decor to the sparkling clean bathroom. It truly felt like a luxurious escape. The staff were exceptional from start to finish, and I want to especially highlight their willingness to accommodate a late check-out request with a smile. That said, there were a couple of minor things that held back the experience from being completely perfect. The bedsheets had an odd, slightly musty smell, which was a bit off-putting at first. While the room itself was immaculate, it took a little while to adjust to the scent. Additionally, the TV connection was quite frustrating. Neither Chromecast nor Airplay worked properly, limiting our entertainment options in the evenings. Despite these minor glitches, I still had a fantastic stay at Grand Copthorne. The incredible staff, beautiful room, and overall positive atmosphere more than outweighed the small inconveniences. I would definitely recommend this hotel to anyone looking for a luxurious and unforgettable experience.Just be aware of the potential for a slightly funky bedsheet smell and temperamental TV connection.
Stayed 1 night in Dec 2023
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear PavithiraThanks for sharing your review. We are glad to hear that you had an amazing time with us and we certainly look forward to your next stay. Warm regards

8/10 Good

Warwick

Stayed 1 night in Dec 2023
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear Warwick Thanks for sharing your review rating. We hope you had a pleasant stay with us and we look forward to welcome you back again. Warm regards

10/10 Excellent

Yogis

Stayed 3 nights in Dec 2023
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear YogisHappy to hear that you had a wonderful stay with us and we look forward to your next visit. Warm regards

10/10 Excellent

Ama

Liked: Staff & service, property conditions & facilities
Hhhh
Stayed 5 nights in Nov 2023
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear AmaThanks for the excellent review. We are glad you had a wonderful stay with us and we look forward to your next visit. Warm regards

10/10 Excellent

THANOM

Stayed 5 nights in Dec 2023
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear Thanom Thanks for your great review. We are happy to learn that you enjoyed your stay with us and we look forward to welcome you back. Warm regards

8/10 Good

Rong

Stayed 6 nights in Dec 2023
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear Rong Thanks for the review. We hope you had a pleasant stay with us and we look forward to welcome you back.Warm regards

10/10 Excellent

Nitish

Stayed 4 nights in Dec 2023
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear Nitish Thanks for sharing your excellent review. We are glad that you enjoyed your stay with us and we look forward to welcome you back. Warm regards

10/10 Excellent

Dr. Stephen-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Great location, reasonable rates, nice room.
Stayed 4 nights in Dec 2023
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear Dr Stephen ClaudeWe are glad to hear you enjoyed your stay with us and we look forward to welcome you back. Warm regards

10/10 Excellent

Sung Woo, Skokie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Herlin Leman, Director of Rooms on 11 Dec 2023
Dear Sung Woo Thanks for the excellent review. We are glad you enjoyed your stay with us and we look forward to your next visit. Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay. Club lounge service was particularly good.
Stayed 2 nights in Nov 2023
Response from Herlin Leman, Director of Rooms on 2 Dec 2023
Thanks for the great review. We are happy to hear that you had an excellent stay with us. We look forward to welcome you back again. Warm regards

10/10 Excellent

vijay

Stayed 2 nights in Nov 2023
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear vijay Thanks for the wonderful review. We are glad you enjoyed your stay with us and we look forward to your next visit. Warm regards

8/10 Good

Alistair

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, very easy to get around. The servicing of the room was poor. Never provided the correct number of towels, always half the amount required. The provision of hot water to the room was very slow.
Stayed 3 nights in Nov 2023
Response from Herlin Leman, Director of Rooms on 29 Nov 2023
Dear AlistairThank you for sharing your review with us. We are glad you enjoyed our location and we hope you had a pleasant stay with us. We are sorry to hear that there are few areas that were less than satisfactory. Rest assured that your feedback will be shared with the relevant department heads for their immediate action for improvement. We hope to have another opportunity to welcome you back again for a much better experience. Warm regards

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Facilities and cleanliness and everything was good. However noisy from outside of room was terrible. No sound proof. ticking noise and bed shaking noise from outside of room was so terrible at night. If I was not that tired than I probably could not sleep at all.
Stayed 2 nights in Nov 2023
Response from Herlin Leman, Director of Rooms on 29 Nov 2023
Dear Jason Thanks for the review. We are glad to hear that you enjoyed our facilities and had a good stay at the Grand Copthorne Waterfront. Your feedback is valuable to us. We apologise for the noise disturbance that you encountered. Our Chief Engineer will be working on improvement project to address the issue. We hope to welcome you back again for a much better experience. Warm regards

10/10 Excellent

Joe Bair

Stayed 2 nights in Nov 2023
Response from Herlin Leman, Director of Rooms on 17 Jan 2024
Dear Joe Bair Thanks for the wonderful review. We are glad to hear that you enjoyed your stay with us and we look forward to welcome you back. Warm regards

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position on waterside. Good restaurants and closure to public transport
Stayed 2 nights in Nov 2023
Response from Herlin Leman, Director of Rooms on 29 Nov 2023
Dear Christine Happy to hear that you had a good stay with us at the Grand Copthorne Waterfront and enjoyed our location too. We certainly look forward to welcome you back again. Warm regards

10/10 Excellent

HIDEKAZU

Stayed 2 nights in Nov 2023
Response from Herlin Leman, Director of Rooms on 20 Nov 2023
Dear HIDEKAZUThanks for the excellent review. We are happy to hear that you enjoyed your stay with us at the Grand Copthorne Waterfront and we certainly look forward to your next visit. Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Herlin Leman, Director of Rooms on 10 Nov 2023
Thanks for the excellent review. We are happy to hear that we met your expectation and we certainly look forward to your next stay. Warm regards

2/10 Terrible

Maria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bad mattresses.
We had to have our mattress changed because the box springs were killing my back they literally changed the mattresses the next day.. The Pillows stink terribly as well they had to change those they smell like a terrible toilet smell.
Stayed 2 nights in Nov 2023
Response from Herlin Leman, Director of Rooms on 8 Nov 2023
Dear MariaWe are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to details left something to be desired on this occasion - this is very unlike us. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our facility and preparing the rooms for upcoming guests, and we are sorry that we miss the mark this time. Thank you for giving us the opportunity to make it right during your stay and we certainly look forward to another chance to restore your faith in our hotel and welcome you back again. Warm regards

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful hotel in the heart of Singapore. Friendly and efficient staff. Superb buffet breakfast and our room was fantastic on the 24th floor with a beautiful view! We loved the fresh water station in the room, a brilliant touch.
Stayed 7 nights in Oct 2023
Response from Herlin Leman, Director of Rooms on 7 Nov 2023
Dear Sharon We are happy to hear that you had an enjoyable stay with us and our colleagues were friendly and efficient. Glad you enjoyed breakfast and the filtered water dispenser in your room too. We look forward to welcome you back. Warm regards

10/10 Excellent

YUSAKU

Stayed 2 nights in Nov 2023
Response from Herlin Leman, Director of Rooms on 8 Nov 2023
Dear YUSAKU Thanks for the excellent review. We are glad you enjoyed your stay with us and we look forward to welcome you back. Warm regards

10/10 Excellent

Anthea

Stayed 4 nights in Oct 2023
Response from Herlin Leman, Director of Rooms on 7 Nov 2023
Dear Anthea Thanks for the excellent review rating. We trust you had an enjoyable stay with us and we look forward to your next stay. Warm regards

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property wss was very nice excepy there were no face cloths in bathroom and the bed is too big (too wide)
Stayed 3 nights in Nov 2023
Response from Herlin Leman, Director of Rooms on 7 Nov 2023
Dear Alan We hope you had an enjoyable stay with us. Face towels are available upon request. We certainly look forward to welcome you back again. Warm regardsHerlin Leman Director of Rooms

10/10 Excellent

ma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathtub too high and needs more handles to get out safely and not to slip
Stayed 4 nights in Oct 2023
Response from Herlin Leman, Director of Rooms on 7 Nov 2023
Dear maThanks for the excellent review rating. We trust you had an enjoyable stay with us. We have noted on your other comments and our Chief Engineer will be reviewing them for improvement. We look forward to your next visit. Warm regards

10/10 Excellent

Rodney

Stayed 4 nights in Oct 2023
Response from Herlin Leman, Director of Rooms on 1 Nov 2023
Dear Rodney We are very happy to receive your excellent review rating. Thank you for choosing to stay with us and we certainly look forward to your next visit. Warm regards

10/10 Excellent

C

Stayed 3 nights in Sep 2023
Response from Herlin Leman, Director of Rooms on 5 Oct 2023
Dear C Thanks for the excellent review rating. We are glad you enjoyed your stay with us and we certainly look forward to your next visit. Warm regards

10/10 Excellent

Ai Ling

Stayed 1 night in Sep 2023
Response from Herlin Leman, Director of Rooms on 1 Oct 2023
Dear Ai Ling Thanks for the excellent review rating!We are happy to hear you enjoyed your stay with us and we definitely look forward to welcome you back. Warm regards

4/10 Poor

Olav Alexander

Liked: Cleanliness
Stayed 13 nights in Sep 2023
Response from Herlin Leman, Director of Rooms on 28 Sept 2023
Dear Olav AlexanderWhile we wish you had a better experience, it was regrettable to learn that we fell short and did not meet your expectation. We would like to reassure you that we will internally be revitalizing our training processes in the coming days and to ensure that the quality of services rendered is adapted to the evolving needs of our guestsWe hope to be able to restore your faith in our service and have the pleasure to welcome you back. Warm regards

4/10 Poor

Min Chung

Stayed 3 nights in Sep 2023
Response from Herlin Leman, Director of Rooms on 25 Sept 2023
Dear Min ChungThanks for the review rating! We hope you had an enjoyable stay with us and we look forward to welcome you back. Warm regards

10/10 Excellent

Rolfe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable and well located hotel.
We have stayed at the Copthorne three times now transiting through Singapore to/from Europe. We like the condition and amenities of the newly refurbished rooms, as well as the location and views over the Singapore River.
Stayed 2 nights in Sep 2023
Response from Herlin Leman, Director of Rooms on 25 Sept 2023
Dear RolfeThanks for the excellent review. We are glad to hear that you enjoyed your stay with us in our newly renovated room. We certainly look forward to welcome you back.Warm regards

10/10 Excellent

BETTY

Stayed 2 nights in Sep 2023
Response from Herlin Leman, Director of Rooms on 22 Sept 2023
Dear Betty Thanks for the excellent review. We are glad you had a positive stay experience with us and we look forward to welcome you back. Warm regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable; value for money
+: (1) Comfortable and very clean. We had a room overlooking the river - superb view. (2) Good food; (3) Fast checkout early in the morning -: (1) it was ridiculous that the hotel was unable to provide us with a bottle opener. Eventually, one of the room service staff loaned his personal one! (2) Very limited comfortable seating if you want a coffee/drink and snacks; (3) Terrible coffee
Stayed 6 nights in Aug 2023
Response from Herlin Leman, Director of Rooms on 9 Sept 2023
Thank you for sharing your review. We are glad you had a comfortable stay with us and enjoyed the view from our well appointed clean room as well as our food offerings and fast check-out process. We have noted on your other comments and will be addressing them immediately for improvement. We thank you for your valuable feedback and we certainly look forward to your next visit. Warm regards

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and efficient great meals anf very griendly staff
Stayed 4 nights in Aug 2023
Response from Herlin Leman, Director of Rooms on 31 Aug 2023
Dear Alan Thank you for the excellent review rating. We are glad you enjoyed your stay with us and our colleagues were able to meet your expectation. We look forward to welcome you back. Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Clean, big rooms- terrific staff. Would stay again in a heartbeat
Stayed 1 night in Aug 2023
Response from Herlin Leman, Director of Rooms on 29 Aug 2023
Thanks for the wonderful review. We are happy to hear that you enjoyed your stay and our services at the Grand Copthorne Waterfront. My team and I look forward to welcome you back. Warm regards

8/10 Good

Martin

Stayed 3 nights in Aug 2023
Response from Herlin Leman, Director of Rooms on 29 Aug 2023
Dear Martin Thanks for the review rating. We are happy to hear that you enjoyed your stay with us and we look forward to your next visit. Warm regards

10/10 Excellent

Hyung Min

Stayed 4 nights in Aug 2023
Response from Herlin Leman, Director of Rooms on 22 Aug 2023
Dear Hyung Min Thanks for the excellent review rating. We are glad you enjoyed your stay with us and we look forward to welcome you back again. Warm regards

10/10 Excellent

Goo Hyun

Stayed 3 nights in Aug 2023
Response from Herlin Leman, Director of Rooms on 22 Aug 2023
Dear Goo Hyun Thanks for the excellent review rating. We are happy to hear you had an enjoyable stay with us and we look forward to welcome you back. Warm regards

10/10 Excellent

Michele

Travelled with group
Liked: Amenities
We had a great experience with Grand Copthorne Waterfront. Check in and out we’re easy, room was very nice-remodeled- and clean, quiet except for a few people coming and going to their rooms, and they stored our luggage in a locked room after we checked out. Bellhop got us a taxi and was very friendly. We didn’t eat there so I can’t comment on the food. The location was very nice, across from MRT, right on the river with a nice river walk and lots of restaurants , food courts and malls. One could walk to Marina Bay Sands along the river if you don’t mind exploring on foot. I’d definitely stay there again!
Stayed 3 nights in Aug 2023
Response from Herlin Leman, Director of Rooms on 22 Aug 2023
Dear Michele Thanks for the 5-star review rating. We are happy to hear that you had a great experience with us at the Grand Copthorne Waterfront and enjoyed our newly renovated room. We look forward to welcome you back again. Warm regards