The hotel staffs are nice.
Location is nice but it is hard to find way to the lift lobby (lobby is at lv3), ypu need enter the mall to take the lift up or take the escalator from the road side (behind bus stop).
They dont automatically clean the Room & top up all the stuffs, i always need to ask for it.
Aircon is old and noisy, they should have revamp it. I book a premium room so it was pretty huge (it can for 2 kind beds) but it has got the damp carpet smell.
The breakfast buffet is bad :( i rather go to 313 somerset link for breakfast (Paris Baguette, Marche,etc.).
Overall, it is okay if you are looking for cheap price hotel in Orchard road.