Exterior

Reviews of Grand Skylight International Hotel Guanlan

5 out of 5
Grand Skylight International Hotel Guanlan
Huanguan South Road, Guanlan Avenue, Guanlan, Baoan District, Shenzhen, Guangdong

Reviews

8.6

Excellent

Rating 10 - Excellent. 63 out of 152 reviews" "
Rating 8 - Good. 74 out of 152 reviews" "
Rating 6 - Okay. 10 out of 152 reviews" "
Rating 4 - Poor. 5 out of 152 reviews" "
Rating 2 - Terrible. 0 out of 152 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Everything else was good or great, especially the gym, breakfast and the way the hotel was designed, but my bed was a bit bent down. Felt like the mattress had seen its best days already. Overall a very pleasant experience however.
Stayed 1 night in Oct 2019
Response from Kitty on 18 Nov 2021
Dear guests! Thank you for your stay and your detailed comments on us in your busy schedule. Good service to every guest is our consistent pursuit. We look forward to your check-in again. I wish you a happy life!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and would recommend. Used the gym most everyday. Standard buffet offering.
Stayed 9 nights in Oct 2019
Response from Kitty on 18 Nov 2021
Dear guests! Thank you for your stay and your detailed comments on us in your busy schedule. Good service to every guest is our consistent pursuit. We look forward to your check-in again. I wish you a happy life!

4/10 Poor

daniel

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not an international hotel
I know it sounds little poor but no one in the hotel spoke any english.i stay for 5 days at this hotel and for an internation hotel to only have chinese speaking staff is a little wired. Its not that i expected them to speak english but i could have managed with french, Italian or spainish. Should change the name to Grand Skylight Local Hotel.
Stayed 5 nights in Aug 2019
Response from Kitty on 18 Nov 2021
Thank you for your pertinent comments on us. We apologize and regret for your unpleasant experience during your stay. The hotel management attaches great importance to the opinions of each guest. We will further improve and improve our facilities and services. We sincerely look forward to your coming again.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Skylight International
Really nothing about within walking distance, but all 3 eating options on the hotel we're good.
Stayed 8 nights in Apr 2019
Response from Kitty on 18 Nov 2021
Dear guests! Thank you for your stay and your detailed comments on us in your busy schedule. Good service to every guest is our consistent pursuit. We look forward to your check-in again. I wish you a happy life!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Apr 2019
Response from Kitty on 18 Nov 2021
Dear guests! Thank you for your stay and your detailed comments on us in your busy schedule. Good service to every guest is our consistent pursuit. We look forward to your check-in again. I wish you a happy life!

10/10 Excellent

Bonnie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Shenzhen on business and we were very impressed by the service of the staff at the hotel. A great place to stay.
Stayed 1 night in Jan 2019
Response from Kitty on 18 Nov 2021
Dear guests! Thank you for your stay and your detailed comments on us in your busy schedule. Good service to every guest is our consistent pursuit. We look forward to your check-in again. I wish you a happy life!

10/10 Excellent

Ash, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for China, good restaurants, great facilities!
Stayed 3 nights in Oct 2018
Response from . on 21 Nov 2018
Thank you very much for your comments. I'm sorry to hear about. If you tell us this problem when you stay in our hotel, we believe we could help you solve it. Looking forward to see you again. Wish you have a nice day!

8/10 Good

Mikael

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2018
Response from , on 21 Nov 2018
尊敬的顾客,请接受来自观澜格兰云天国际酒店最诚挚的问候!感谢您对酒店服务的肯定,格兰云天秉承温润于心,细致入微的服务理念,承诺让每个顾客满意,使更多顾客感动。希望您有空常回来看看!祝您愉快^^

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

10/10 Excellent

C, Dublin, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,v.friendly staff, v.comfortable rooms
A great many thanks to the concierge Olga for all the help during our recent stay. I've stayed there numerous times now and times and always feel very welcome.
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business travel
perfec for the business stay
Stayed 6 nights in May 2018

8/10 Good

Edmund, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for some of my business
This is a very clean safe hotel, wonderful staff. Only thing that is a bit less than you would hope is the breakfast buffet, very limited in selection of foods
Stayed 2 nights in Apr 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another business trip
Stayed 2 nights in Feb 2018
Response from candy on 13 Mar 2018
Thank you so much for your high evaluation on us and it's our great honour to serve you! Sincerely look forward to your coming back soon!

8/10 Good

Jennie, Hong Kong

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good and convinient hotel to stay
Room is spacious, neat amd tidy with sufficient complimentary water supplies. It would be best if phone cables can be borrowed rather than buy.
Stayed 2 nights in Feb 2018
Response from candy on 25 Feb 2018
hank you so much for your high evaluation on us and it's our great honour to serve you! Sincerely look forward to your coming back soon!

10/10 Excellent

Aleks, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay, nice restaurant, specious room
very happy, I will recommend it to my colleagues. the only drawback is location, far from the city centre
Stayed 6 nights in Nov 2017
Thank you so much for your high evaluation on us and it's our great honour to serve you! Sincerely look forward to your coming back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option
Very nice hotel for the area
Stayed 2 nights in Nov 2017
On behalf of Grand Skylight International Hotel Guanlan. We highly appreciate your great support and thank you very much for your comments. Looking forward to see you again. Wish you have a nice day!

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
so so
mediocre menu, lack of English, location is not ideal. the transport service to hk airport is horrible, took 3 hrs.
Stayed 1 night in Oct 2017
Thank you very much for your comments. I'm sorry to hear about.Looking forward to see you again. Wish you have a nice day!

8/10 Good

Oops, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn't bad but could be better the amount of money we paid through Expedia. Overall it was satisfactory. Hotel is far away from the Main Shenzhen city, commuting is much easier on Metro then using Taxi.
Stayed 1 night in Oct 2017
Response from Betty on 9 Nov 2017
Thank you very much for your comments.Looking forward to see you again. Wish you have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Thank you so much for your high evaluation on us and it's our great honour to serve you! Sincerely look forward to your coming back soon!

8/10 Good

Yu Shan

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel to sleep at, not to eat
I will start off by saying the hotel and rooms are great. DONT EAT THE BUFFET. Its overpriced trash. All the food was dried out and bad and not worth the price. Very bad compared to other buffets. The food at the Cantonese restaurant was delicious but the service was trash. They got our order wrong 3 times and every time the waitress didn't see us so we would have to get up and find someone to help us. Really bad service in the Tai Chi restaurant. If you must eat at the hotel, eat there. Not much around the hotel. The bus stop is around the corner and okay, not to horrible depends on how used to China you are. If you are new to china and want to drink a coke don't drink the overpriced stuff in the room, go to the grocery store down the street. The coke was 27RMB +17% tax for a can of coke. A can of coke is 2 RMB with tax included everywhere else in China.Don't get ripped off just for convenience. Room was clean. Hotel staff was nice. The virtual driving range didn't work If you're going here to sleep and be away from people its great. I would stay here again, just know now not to eat the buffet or bother with a taxi that won't ever come. I honestly want to talk worse about the buffet. Standing in line to get bbq chicken the guy ignored me (speaking mandarin) and gave it to an older lady speaking cantonese that cut in line. Everything about the garbage buffet was infuriating and left us upset. That's honestly the worst part of this hotel.
Stayed 2 nights in Sep 2017

8/10 Good

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Thank you so much for your high evaluation on us and it's our great honour to serve you! Sincerely look forward to your coming back soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2017
Thank you so much for your high evaluation on us and it's our great honour to serve you! Sincerely look forward to your coming back soon!

8/10 Good

WENJIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Thank you so much for your high evaluation on us and it's our great honour to serve you! Sincerely look forward to your coming back soon!

8/10 Good

richard n, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
comfortable stay
Stayed 3 nights in Jul 2017
Thank you so much for your high evaluation on us and it's our great honour to serve you! Sincerely look forward to your coming back soon!

10/10 Excellent

Al-Allaq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel ..facility staff and location .. too bad had one quick night
Stayed 2 nights in Jun 2017
Response from Betty on 27 Jun 2017
Thank you for your support to the hotel and look forward to your stay again

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business in the Shenzhen area
We were there for busoness and this hotel is very centrally located for us to travel to different meeting venues. The staff is friendly and helpful, and rooms are clean and confortable. Highly recommend this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot pot in restaurant good
Good for business

6/10 Okay

Ian, Japan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel but pool was empty
The hotel was clean, breakfast was good and the staff were friendly however the pool being empty was disappointing. One of the reasons we booked the hotel was that it had a nice size pool and we were looking forward to a swim after work. To be honest, it is a case of false advertising because the hotel proudly displays photos of the pool even though the pool is empty all winter (winter temperature in Shenzhen is actually pretty warm, we had mostly 25 degrees).

8/10 Good

Cezary, Warsaw, Poland

Liked: Cleanliness, property conditions & facilities, room comfort
Language problem as usually in China.
Very good hotel, good food, nice staff but as everywhere in China problem with English speaking person.

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good option foe the area
nice hotel but far from down town.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again. The hotel was very clean. The room was the same way. We were happy with the reservation.

4/10 Poor

timm

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
mediocre
pool was dirty. staff is rarely available to offer locker key and the opening hours don't occur on time. This hotel does not recognize/upgrade frequent travelers who stay consistently.

10/10 Excellent

SeungJae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Wonderful Hotel. It was business trip with colleagues, everybody were happy for everything.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My choice in Shenzhen
Excellent

8/10 Good

Frequent Travel, F

Liked: Cleanliness, staff & service, room comfort
Nice hotel, would stay again
Overall the hotel is nice, rooms are exceptional, and the food was alright but I was suprised to see there was no lotion in the room and in that environment, lotion is important.

8/10 Good

Shu-Ling (Jessie), San Jose, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for work since it was for a business trip

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel if you have business in the area
Nice hotel with all that you need including a nice Resturant. There is really nothing around in terms of food or entertainment. Note that this hotel is far from downtown so unless your business in close by you might want to look closer to downtown

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel; bit far from everything. The room is very comfortable and nice.

8/10 Good

Bafe, Melbourne AU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for business
Great hotel, welcoming friendly staff rooms are generous in size, clean & quiet. Air-con that works!! Definitely consider it for you next trip

8/10 Good

WING WAH, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok, the bed is good, big and comfortable. Breakfast is OK.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
moderate
service was lacking which should not be the case for a hotel of this age and location. faced several issues; a/c not working in two different rooms, miscommunications on pool usage, late laundry, and a broken coffee machine nearly every morning. it's a nice condition and comfortable hotel but service makes this a 4 star stretch.

10/10 Excellent

Todd E., St. Paul, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!!!
This was likely the best hotel experience that I've ever had. The staff was enormously helpful. This was my first trip to China and this hotel (particularly the staff) made it so easy. The only slight downside is that the hotel is far from the downtown area where more is going on. But I did find that a short walk leads to plenty of food, shops, community activity so it really isn't bad.

10/10 Excellent

xiangbing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

NOOR, Georgia

Liked: Cleanliness, room comfort
room was good but the A/C was not working good. The lobby A/C was turned off was really hot, Breakfast was all chinese need more American choice. Staff was good.

10/10 Excellent

Mihai, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and confort.
Had a 5 night stay for business at the hotel. This hotel offered very good value for the money especially given the 5 star rating. Hotel looks good, has generally good condition but as many other things in China is just missing the little extra it needs to be world class: - General moisture smell, I guess common to many hotels due to humid environment. Ventilation should be left on and cleaned appropriately to environment. - Bathroom floors / surfaces didn't seem to be cleaned appropriately. I did not mind but others might. The good: - Breakfast was really good, cannot comment on the dinner buffet since I did not need to use it (and even then seemed quite expensive!) - Good WiFi connection speed/signal. - Comfortable and large room - Nice shower