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Reviews of Four Points by Sheraton Shenzhen

4 out of 5
Four Points by Sheraton Shenzhen
5 Guihua Road, Futian Free Trade Zone, Shenzhen, Guangdong

Reviews

8.2

Very good

Rating 10 - Excellent. 174 out of 524 reviews" "
Rating 8 - Good. 244 out of 524 reviews" "
Rating 6 - Okay. 72 out of 524 reviews" "
Rating 4 - Poor. 22 out of 524 reviews" "
Rating 2 - Terrible. 12 out of 524 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

EE LING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024
Response from Four Points by Sheraton Shenzhen on 15 Apr 2024
Dear valued guest,Thank you for taking the time to share your experience with us. We are thrilled to hear that our staff made a positive impression on you during your stay. Our team takes great pride in providing exceptional service and creating a welcoming atmosphere for all of our guests.We hope to have the pleasure of welcoming you back to our hotel in the near future.

10/10 Excellent

Tea

Stayed 1 night in Nov 2023
Response from amy on 5 Dec 2023
尊敬的客户,感谢您选择入住深圳福朋喜来登酒店。我们非常重视每一位客人的入住体验,希望您在我们酒店度过了一个愉快的时光。如果您有任何建议或意见,欢迎随时联系我们,我们将竭诚为您服务。再次感谢您的光临,期待您的下次光临。

6/10 Okay

Aki

Stayed 1 night in Oct 2023
Response from amy on 5 Dec 2023
尊敬的客户,感谢您选择入住深圳福朋喜来登酒店。我们非常重视每一位客人的入住体验,希望您在我们酒店度过了一个愉快的时光。如果您有任何建议或意见,欢迎随时联系我们,我们将竭诚为您服务。再次感谢您的光临,期待您的下次光临。

10/10 Excellent

Guangyuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Anna on 7 Aug 2023
Thank you for your recognition of our hotel, we will continue to work hard, may your life is always warm, the day is always gentle and sparkling!

8/10 Good

Mack Fiona

Stayed 2 nights in Jul 2023
Response from Fourpoints on 16 Aug 2023
Dear Guest! Thank you for choosing Four points by Sheraton Shenzhen, Your feedback allows us to understand the true feelings of our guests, so that we can continue to improve the quality of service, All-round satisfaction of our guests is our greatest concern, we hope you can continue to support us, and look forward to the next time for you to bring you a full experience.

8/10 Good

Bilguun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from amy on 27 Jun 2023
Dear Guest, Thank you for your choosing Four points by Sheraton Shenzhen Hotel. We are honored to serve you and wish you peace and happiness. We sincerely look forward to your next visit.

10/10 Excellent

zia

Stayed 2 nights in Jun 2023
Response from 深圳福朋喜来登酒店 on 9 Jun 2023
尊敬的宾客,感谢您选择深圳福朋喜来登酒店,并抽出宝贵的时间分享您的入住体验,您的满意是我们努力的动力,我们会继续努力创造更舒适、温馨的入住环境,欢迎您再次光临!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Amy Diao on 25 May 2023
Dear Guest, Thank you for your choosing Four points by Sheraton Shenzhen and sharing with us your staying experience, we look forward to welcome you back again on your next visit to shenzhen.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a bit outdated. It sits at the border of China mainland and Hong Kong
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Stayed 1 night in May 2021
Response from 许圣强 市场传讯主任 on 20 May 2021
尊敬的宾客:您好!感谢您选择入住深圳福朋喜来登酒店,我们非常感谢您能与我们分享您在酒店期间的感受,您对酒店的肯定,是我们继续提供优质服务的最大动力!我们满心期盼着您的再次光临,或是推荐给您的朋友,我们会继续以优质的服务期待您的再次光临!愿您心想事成、健康如意!祝您生活愉快!

10/10 Excellent

Ngai Lui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So much better than the last time I stayed at a Sheraton some 10 years ago. Will surely return to it next time. The Chinese restaurant in this hotel has fantastic service and food. After eating there, my family doesn't want to eat anywhere else in the city. We ended up dining there every day throughout our period of stay.
Stayed 1 night in Nov 2020
Response from Saint Xu, Marketing Communication Executive on 21 May 2021
Dear Guest, Thank you very much for your comprehensive and wonderful review. I am thrilled to know that you had such a fantastic time together at Four Points by Sheraton Shenzhen. I very much appreciate your kind feedback and look forward to welcoming you to Four Points by Sheraton Shenzhen again in the near future. Warm regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from 许圣强 市场传讯主任 on 21 May 2021
尊敬的宾客:您好!感谢您选择入住深圳福朋喜来登酒店,我们非常感谢您能与我们分享您在酒店期间的感受,您对酒店的肯定,是我们继续提供优质服务的最大动力!我们满心期盼着您的再次光临,或是推荐给您的朋友,我们会继续以优质的服务期待您的再次光临!愿您心想事成、健康如意!祝您生活愉快!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Everything was ok. Biggest issue for me was the location. It’s inside a free zone. Good for people doing business in the area though.
Stayed 2 nights in Aug 2020
Response from Yam Yang-Online Marketing Manager on 2 Sept 2020
Dear guest, Thank you for sharing your experience with us regarding your recent stay. Your compliments for the room and staff are greatly appreciated and it will certainly inspire our team spirit.We look forward to welcoming you back in the near future.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning does not work in this building apparently. I was put in two separate rooms and the first never reached lower than 25.5 degrees C and the second got down to 24 C by morning but stayed around 25 most of the night. I like it cold when I sleep so, needless to say I slept very little on the uncomfortable bed. The only thing pleasant were the pillows. The rooms looked like they hadn’t been updated since the 80s and I was disappointed with almost all aspects of this stay, especially for the price. No amenities were open, including pool and spa, which were the main reasons for booking here, and manager was unreasonable and unyielding when asked for a discount, Marriott points, or some sort of compensation due to terrible stay, and no amenities. I would not recommend anyone stay at this terrible hotel unless they like wasting money.
Stayed 1 night in Jun 2020
Response from — — Yam Yang (Online Marketing Manager) on 8 Jun 2020
Dear Guest, Thank you so much for having taken a moment to share the ratings at Four Points by Sheraton Shenzhen with us. We apologize that your recent stay did not meet expectations. We are very sorry that we did not solve your problem during your stay. We appreciate your valuable comments and will share these with our team so that we can continue to improve all aspects of hotel. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. We're looking forward to seeing you soon! Best Regard

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from 许圣强 市场传讯主任 on 21 May 2021
尊敬的宾客:您好!感谢您选择入住深圳福朋喜来登酒店,我们非常感谢您能与我们分享您在酒店期间的感受,您对酒店的肯定,是我们继续提供优质服务的最大动力!我们满心期盼着您的再次光临,或是推荐给您的朋友,我们会继续以优质的服务期待您的再次光临!愿您心想事成、健康如意!祝您生活愉快!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from — — Yam Yang (Online Marketing Manager) on 24 Dec 2019
Dear Guest, We are glad you enjoyed our hotel. We most certainly take pride in providing all of our guests with 5 star service across all venues. On behalf of my team I look forward to welcoming you once more to the Four Points by Sheraton Shenzhen in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought the property was clean and nice. Staff was helpful.
Stayed 4 nights in Nov 2019
Response from — — Yam Yang (Online Marketing Manager) on 6 Dec 2019
Thank you very much for taking the time to review your recent stay with us at the Four Points by Sheraton Shenzhen. It was great pleasure to know that you enjoyed your time here at our property and almost everything was to meet your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Four Points by Sheraton Shenzhen in the near future.

8/10 Good

ALFREDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from — — Yam Yang (Online Marketing Manager) on 3 Dec 2019
Thank you for your feedback about your recent stay at Four Points by Sheraton Shenzhen. It is wonderful to know that your stay experience was enjoyable. Once again, thank you for your recommendation. I hope that we will see you again soon, hopefully for a little longer.

8/10 Good

KANG

Business traveller
Liked: Cleanliness, room comfort
Old hotel quite expensive, they gave me the wrong receipt I had to call and send back the previous one, all at my expense
Stayed 3 nights in Oct 2019

8/10 Good

Kin Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Stay.
The room is reasonable in sizes and cleaniness and can see the signs of continuous upkeep. The hotel is located at the border with Hong Kong and a little bit away from shopping areas, and with limited dining places around, but its shuttle service is a plus. Onsite facilities like outdoor pools, indoor hot pools, gym and sauna are great. Helpful staff and breakfast has a lot of choices too.
Stayed 1 night in Aug 2019
Response from — — Aries Deng (Director of Sales and Marketing) on 26 Aug 2019
Dear Kin Ming, Thank you for choosing Four Points by Sheraton Shenzhen and sharing your experience with us. We are pleased to hear your enjoyable stay with us. We very much appreciate your kind feedback and look forward to welcoming you and your family to Four Points by Sheraton Shenzhen again in the near future. Enjoy your trip!

10/10 Excellent

Lui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MR.Lui
Clean , organized,friendly well trained staff
Stayed 1 night in Jul 2019

10/10 Excellent

yehan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Aries Deng (Director of Sales and Marketing) on 9 Jul 2019
Dear Yehan, Thank you very much for your comprehensive and wonderful review. I am thrilled to know that you and your family had such a fantastic time together at Four Points by Sheraton Shenzhen. I very much appreciate your kind feedback and look forward to welcoming you and your family to Four Points by Sheraton Shenzhen again in the near future. Warm regards,

8/10 Good

Teck Eng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No shops around hotel
Stayed 3 nights in Jun 2019
Response from Aries Deng (Director of Sales and Marketing) on 3 Jul 2019
Dear Teck Eng, Thank you for having taken a moment to share your experience at Four Points by Sheraton Shenzhen. We apologize that your recent stay did not meet expectations. Despite that we do not have many shops around the hotel, there are some restaurants, supermarket and pharmacy to satisfy your basic life needs. If you want to go to the Shenzhen shopping center, we recommend you to take metro at the Futian metro station, you can reach there either by 10-minute walk or take hotel shuttle bus. Hotel also offers free shuttle bus to go to different popular places in Shenzhen every day, there are several public bus stations around the hotel. If you need any other transportation information, our staffs of concierge at your demand in 24/7. We wish to have an opportunity to welcome you back here again so that we could have a chance to deliver a true Four Points experience to you. Have a good day!

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Old property. Toilet flush don’t work. Bed sheets smell. Carpet old. Pain to go to lobby. Dirt at several places
Stayed 3 nights in Jun 2019
Response from Aries Deng (Director of Sales and Marketing) on 24 Jun 2019
Dear guest, Thank you so much for having taken a moment to share the ratings at the Four Points by Sheraton Shenzhen with us. We apologize that your recent stay did not meet expectations. We appreciate your valuable comments and will share these with our team so that we can continue to improve all aspects of hotel. We do hope to have an opportunity to welcome you back in the future, so that we can provide a better experience. We're looking forward to seeing you soon! Have a good day!

10/10 Excellent

Jae H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Aries Deng (Director of Sales and Marketing) on 21 Jun 2019
Dear guest, Thank you very much for taking the time to review your recent stay with us at the Four Points by Sheraton Shenzhen. It was great pleasure to know that you enjoyed your time here at our property and almost everything was to meet your satisfaction. My team and I look forward to providing another truly amazing experience soon. Have a good day!

8/10 Good

Tim

Travelled with group
Liked: Staff & service, property conditions & facilities
For the price paying for this property it is a pretty good value
Stayed 1 night in May 2019
Response from Aries Deng(Director of Sales & Marketing) on 21 May 2019
Dear Tim, Thank you for your feedback about your recent stay. It is wonderful to know that your stay experience was enjoyable. Once again, thank you for your recommendation. I hope that we will see you again soon, hopefully for a little longer. Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff members, always ready to help
Stayed 1 night in May 2019
Response from Aries Deng on 6 May 2019
Dear Guest, Thank you for your feedback about your recent stay at Four Points by Sheraton Shenzhen. It is wonderful to know that your stay experience was enjoyable. Once again, thank you for your recommendation. I hope that we will see you again soon, hopefully for a little longer. Warm regards, Aries Deng Director of Sales and Marketing

2/10 Terrible

Anthony W

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oddful smelling,
Stayed 2 nights in Apr 2019
Response from Aries Deng (Director of Sales and Marketing) on 29 Apr 2019
Dear Anthony, Thank you for choosing Four Points by Sheraton Shenzhen and sharing your experience with us. We apologize that your recent stay did not meet expectations. We appreciate your valuable comments about the smelling of hotel and will share these with our housekeeping team and management, so that we can continue to improve all aspects of hotel. We do hope to have an opportunity to welcome you back in the future, in order that provide a better experience for you! We're looking forward to seeing you soon! Kindly Regards Aries Deng Director of Sales and Marketing

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Everything is ok. Except comunication with the staff. They hardly speak English. The property is in perfect conditions and
Stayed 3 nights in Mar 2019
Response from Yam Yang on 21 Apr 2019
Dear Guest, We are delighted to receive your feedback regarding your stay with us.Thank you for your review, and we look forward to welcoming you back in the future!

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Apr 2019
Response from Yam Yang on 3 May 2019
Dear Guest, Thank you for staying with us and share your experience with us.Should anything we can do better, you are welcome to contact with guest service center or MarCom.I do hope that we will have a chance to welcoming you back again in the near future.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Yam Yang on 21 Apr 2019
Dear Jeffrey, Thank you for sharing your experience with us regarding your recent stay. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the shuttle service the hotel provides. I used it a coupke of times to central business district and the border station.
Stayed 2 nights in Mar 2019
Response from Yam Yang on 15 Apr 2019
ear Guest, Thank you for sharing your experience with us regarding your recent stay.We hope to welcome you back to hotel in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Yam Yang on 15 Apr 2019
Dear Guest, Thank you for sharing your experience with us regarding your recent stay.We hope to welcome you back to hotel in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Yam Yang on 13 Jun 2019
尊敬的顾客,您好,感谢您选择深圳福朋喜来登酒店并对我们的服务及设施予以肯定,这是对我们工作最大的鼓励,我们会继续努力,致力于让每一位到店的客人都得到一个美好的入住体验。深圳福朋喜来登酒店全体同事期待您的再次光临。

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel and nice staff. The view is good.
Stayed 1 night in Jan 2019
Response from Aries Deng Director of Sale and Marketing on 25 Feb 2019
Dear Guest, Thank you for staying with us and share your experience with us. We thank you for your comments and look forward to welcoming you back to our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will at the front desk was very nice and helpful! The entire staff was above and beyond. Kenny in the executive lounge went out of his way to make me comfortable. The front desk manager was very helpful. This is THE finest Four Points by Sheraton I HAVE EVER VISITED! EVER!!!
Stayed 1 night in Nov 2018

4/10 Poor

Jingjing

Disliked: Staff & service, property conditions & facilities, room comfort
too old
Stayed 1 night in Nov 2018

10/10 Excellent

Amar, Arlington, Va

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great venue..will be back..the staff was great..The concierge Brian was very helpful..my company stays here on all our Shenzhen trips..great breakfasts
Stayed 3 nights in Nov 2018
Response from Aries Deng on 21 Nov 2018
Dear Amar,thank you for choosing Four Points By Sheraton Shenzhen Hotel!We are looking forward to your visit again and will provide you with quality service.

10/10 Excellent

Donny

Very easy to check in . Nice and clean
Stayed 1 night in Nov 2018
Response from Aries Deng on 21 Nov 2018
Dear Donny,thank your for choosing Four Points By Sheraton Shenzhen Hotel! Our hotel is located in futian district Guihua Road, close to Futian port and Huanggang port, which leads to Hong Kong. It is the best choice for guests to travel, and our colleagues have been committed to providing guests with considerate and thoughtful services, looking forward to your visit again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning is not enough cold Room is nice Location is great
Stayed 1 night in Nov 2018
Response from Aries Deng on 21 Nov 2018
Dear Anonymous,thank your for choosing Four Points By Sheraton Shenzhen Hotel! Thank you for your time to inform us of your experience. Your comments have been handed over to the relevant departments for follow-up. We sincerely invite you to check in again and we will continue to serve you sincerely.

2/10 Terrible

Ryan, Shenzhen China

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My hotel had a knocking sound above the first night. I told the hotel staff and front desk to resolve, and they said no need to change rooms and they’ll look into it. Second night, same problem. Could not sleep both nights. All they offers was to waive my 10 USD appetizer I ordered in room service.
Stayed 2 nights in Nov 2018
Response from Aries Deng on 21 Nov 2018
Dear Ryan,thank you for taking the time to make detailed comments as well as to the hotel put forward valuable suggestions, we have to convey your opinion and suggestion to the related department leadership, leadership attaches great importance to this matter, find out the reason and for the hotel staff will strengthen management and service training, have caused you the inconvenience deeply regret. Looking forward to your visit again, we will continue to serve you wholeheartedly. Wish you all the best!

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for travel to or from HK.
Pleasant stay with good service. Food was ok. The gym had good facilities with nice sauna and whirlpools in changing room. Swimming pool on 6th floor gets good sun. Location is great if travelling to or from Hong Kong, very close to Futian checkpoint. However the local area does not have many amenities by way of bars or restaurants.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
不值得
服務有待改善
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

tarunjeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

nils

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Near to custom, walking distance to hotel. Have been staying here multple of times ...room is clean
Stayed 2 nights in Jan 2018