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Stay here for excellent hotel staff - Melanie, Zora, Sharon, and the whole team really elevate this hotel vs competitors. The location is super cool and there's a fun area right across with shops, restaurants, a couple of craft beer places, and a cocktail bar, all in front of the mall. Every hotel around here has the location but the staff is the differentiator.
The property has a convenient location and is great for business travel. However the rooms are dated and worn, a renovation of the property is needed, they’re no longer fit for a five star hotel.
The Langham Shanghai was the perfect location to walk and explore the city. The room was large and full of modern amenities. I would stay again if I go back to the city.
Pleasant stay but housekeeping needs to be better.
Overall, the stay was pleasant and gym, pool service for tip top. However housekeeping threw away my regular medications that was on the table and some empty boxes for fragile bottles which I intended to use them for my final day packing of my luggage.
Dear Guest,Greetings from The Langham, Shanghai, Xintiandi! Thank you very much for staying with us and your continuous support of our property.We have received the Expedia.com Satisfaction Survey of your recent stay, and we feel very happy to be reading your good comments and recognition of our service. Your time spent in letting us know greatly helps in encouraging us to keep it up and do more. Thank you again for your comments. We are glad to be at your service and looking forward to seeing again you very soon. Please feel free to contact me if we can offer any assistance going forward.Sincerely,Jackson ZhangAssistant Director of RoomsThe Langham, Shanghai, Xintiandi
10/10 Excellent
Nancy
3 Nov 2023
Liked: Cleanliness
Nancy
Stayed 2 nights in Oct 2023
Response from jackson zhang on 15 Nov 2023
Dear Guest,Greetings from The Langham, Shanghai, Xintiandi! Thank you very much for staying with us and your continuous support of our property.We have received the Expedia.com Satisfaction Survey of your recent stay, and we feel very happy to be reading your good comments and recognition of our service. Your time spent in letting us know greatly helps in encouraging us to keep it up and do more. Thank you again for your comments. We are glad to be at your service and looking forward to seeing again you very soon. Please feel free to contact me if we can offer any assistance going forward.Sincerely,Jackson ZhangAssistant Director of RoomsThe Langham, Shanghai, Xintiandi
Absolutely amazing concierge team. The hotel is really excellent in every way, except for the food. Restaurant food choices are very limited.
Verified traveller
Stayed 5 nights in Oct 2023
Response from jackson zhang on 15 Nov 2023
Dear Guest,Greetings from The Langham, Shanghai, Xintiandi! Thank you very much for staying with us and your continuous support of our property.We have received the Hoels.com Satisfaction Survey of your recent stay, and we feel very happy to be reading your good comments and recognition of our service. Your time spent in letting us know greatly helps in encouraging us to keep it up and do more. Thank you again for your comments. We are glad to be at your service and looking forward to seeing again you very soon. Please feel free to contact me if we can offer any assistance going forward.Sincerely,Jackson ZhangAssistant Director of RoomsThe Langham, Shanghai, Xintiandi
Dear Guest,Greetings from The Langham, Shanghai, Xintiandi! Thank you very much for staying with us and your continuous support of our property.We have received the Expedia.com Satisfaction Survey of your recent stay, and we feel very happy to be reading your good comments and recognition of our service. Your time spent in letting us know greatly helps in encouraging us to keep it up and do more. Thank you again for your comments. We are glad to be at your service and looking forward to seeing again you very soon. Please feel free to contact me if we can offer any assistance going forward.Sincerely,Jackson ZhangAssistant Director of RoomsThe Langham, Shanghai, Xintiandi
10/10 Excellent
Shelly
23 Oct 2023
Shelly
Stayed 5 nights in Oct 2023
Response from jackson zhang on 15 Nov 2023
Dear Guest,Greetings from The Langham, Shanghai, Xintiandi! Thank you very much for staying with us and your continuous support of our property.We have received the Hoels.com Satisfaction Survey of your recent stay, and we feel very happy to be reading your good comments and recognition of our service. Your time spent in letting us know greatly helps in encouraging us to keep it up and do more. Thank you again for your comments. We are glad to be at your service and looking forward to seeing again you very soon. Please feel free to contact me if we can offer any assistance going forward.Sincerely,Jackson ZhangAssistant Director of RoomsThe Langham, Shanghai, Xintiandi
Dear Guest,Greetings from The Langham, Shanghai, Xintiandi! Thank you very much for staying with us and your continuous support of our property.We have received the Expedia.com Satisfaction Survey of your recent stay, and we feel very happy to be reading your good comments and recognition of our service. Your time spent in letting us know greatly helps in encouraging us to keep it up and do more. Thank you again for your comments. We are glad to be at your service and looking forward to seeing again you very soon. Please feel free to contact me if we can offer any assistance going forward.Sincerely,Jackson ZhangAssistant Director of RoomsThe Langham, Shanghai, Xintiandi
10/10 Excellent
Dian
23 Oct 2023
Dian
Stayed 2 nights in Oct 2023
Response from jackson zhang on 15 Nov 2023
Dear Guest,Greetings from The Langham, Shanghai, Xintiandi! Thank you very much for staying with us and your continuous support of our property.We have received the Hoels.com Satisfaction Survey of your recent stay, and we feel very happy to be reading your good comments and recognition of our service. Your time spent in letting us know greatly helps in encouraging us to keep it up and do more. Thank you again for your comments. We are glad to be at your service and looking forward to seeing again you very soon. Please feel free to contact me if we can offer any assistance going forward.Sincerely,Jackson ZhangAssistant Director of RoomsThe Langham, Shanghai, Xintiandi
10/10 Excellent
Dominic
29 Sept 2023
Dominic
Stayed 8 nights in Sep 2023
Response from jackson zhang on 15 Nov 2023
Dear Guest,Greetings from The Langham, Shanghai, Xintiandi! Thank you very much for staying with us and your continuous support of our property.We have received the Expedia.com Satisfaction Survey of your recent stay, and we feel very happy to be reading your good comments and recognition of our service. Your time spent in letting us know greatly helps in encouraging us to keep it up and do more. Thank you again for your comments. We are glad to be at your service and looking forward to seeing again you very soon. Please feel free to contact me if we can offer any assistance going forward.Sincerely,Jackson ZhangAssistant Director of RoomsThe Langham, Shanghai, Xintiandi
Dear Guest,Greetings from The Langham, Shanghai, Xintiandi! Thank you very much for staying with us and your continuous support of our property.We have received the Hoels.com Satisfaction Survey of your recent stay, and we feel very happy to be reading your good comments and recognition of our service. Your time spent in letting us know greatly helps in encouraging us to keep it up and do more. Thank you again for your comments. We are glad to be at your service and looking forward to seeing again you very soon. Please feel free to contact me if we can offer any assistance going forward.Sincerely,Jackson ZhangAssistant Director of RoomsThe Langham, Shanghai, Xintiandi
Everything was incredible.
My room was outstanding, the hotel team is generous and helpful.
I did a face treatment with Olivia - in one word : speechless!
First time staying in Langham hotels and will def be back. The location of the hotel is good right in the middle of 新天地 with many dining options. The service of the staff is top notch from reception to the door staff and housekeeping lady. Will highly recommend this hotel!
My stay at the Langham was one of my most memorable experiences. This being my first time to Mainland China, the stay could not have been more than I could have wished for. Coming from a tipping culture I was a bit taken aback being in a none tipping culture. From my first interaction with Ricky at the reception being that I arrived earlier than the normal check in time he made me feel welcomed and assured me he would do everything he could to get my room ready. I was directed to make myself at home in the lobby bar while I waited for the room to be ready. While waiting the smiling and welcoming face of Angel assisted me in getting a refreshing drink. Once my room was ready it was a spectacular room with panorama view of city. Thank you, Ricky. While venturing to explore what the hotel had to offer, I made my way down to the gym and pool area and was welcomed by Tommy a towering human being but with the most welcoming smile who put me at ease and proceeded to give the grand tour of the impressive facilities along with the magnificent pool. Thank you, Tommy. Every day I would wake up and make my way to breakfast and would be greeted with the most infectious ear to ear smile of Lilly who was the chamber maid and I swear I think she never left. Thank you, Lilly. Now down at breakfast I would have the pleasure of seeing Angel again along with Daisy who effortlessly guided me to my table always by the window to catch some of the rays of the morning sun. These ladies just made you