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Reviews of Grand Millennium HongQiao Shanghai

4.5 out of 5
Grand Millennium HongQiao Shanghai
2588 Yan An Xi Road, Shanghai, Shanghai

Reviews

8.4

Very good

Rating 10 - Excellent. 284 out of 698 reviews" "
Rating 8 - Good. 318 out of 698 reviews" "
Rating 6 - Okay. 55 out of 698 reviews" "
Rating 4 - Poor. 25 out of 698 reviews" "
Rating 2 - Terrible. 16 out of 698 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Elie Hillel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Marcom on 1 Nov 2023
尊敬的宾客,感谢您的入住及分享。如您有任何建议,欢迎联系酒店进行反馈,真诚期待不久后的再次相遇。

4/10 Poor

Yair

Stayed 2 nights in Sep 2023
Response from Marcom on 1 Nov 2023
尊敬的宾客,感谢您的入住及分享。如您有任何建议,欢迎联系酒店进行反馈,真诚期待不久后的再次相遇。

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
A beautiful hotel for a pleasant stay
During my recent stay at the hotel, I was pleased to find that it had been thoughtfully refurbished since my last visit over a decade ago. My room on the 8th floor was spacious, clear, and comfortable, offering a beautiful view. The amenities provided exceeded my expectations. However, there were a few areas for improvement that I believe the hotel should consider. Firstly, the chair in the room was uncomfortable for extended seating, which was a concern as I had to work from the room for several hours each day during my week-long stay. Secondly, the minibar items were overpriced, which was a bit disappointing. Thirdly, I was about about to be charged an exorbitant amount to print a booklet, so I gave it up. Fourthly, while the idea of the mailbox located outside the room for package deliveries and laundry services is fantastic, finding someone to inform me of its existence and accessing it was a bit of a challenge. Lastly, I found the hotel's laundry service to be quite expensive, almost equivalent to the cost of the clothes themselves. If guests require laundry services, it would be advisable to find an external alternative. Despite these minor issues, I immensely enjoyed my stay and appreciate the thoughtful refurbishment. I look forward to visiting again in the future.
Room
Bathroom
Desk and Minibar
View from the room
Stayed 1 night in Aug 2023
Response from Marcom on 13 Sept 2023
Dear guest, thank you for choosing Grand Millennium Shanghai Hongqiao. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would love to have you back again and we will ensure your stay are just as memorable as the previous one. Looking forward to welcoming you back.

8/10 Good

YESHUA, Brooklyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Enjoyed my stay
Stayed 2 nights in May 2023

8/10 Good

Hunglin

Stayed 2 nights in Apr 2023

10/10 Excellent

MARK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

CHRISTOPHER

Stayed 2 nights in Mar 2023

10/10 Excellent

Tony

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Stayed 7 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an excellent hotel everything went great I really recommend it for business or leisure stay
Stayed 6 nights in Dec 2019
Response from Lily on 30 Dec 2019
Dear Guest, Thank you very much for your kindness in goodness, choosing to stay at Grand Millennium Shanghai Hongqiao. It is a great pleasure to read that you enjoyed stay with us. All of my colleagues enjoy a most joyful smile because of your thoughtfulness. We look forward to welcoming you back soonest and hope your travels take you to Shanghai again. Yours sincerely,

8/10 Good

Dylan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
The hotel was nice. One room was a bit musty smelling. Other room was fine. Breakfast was good. Pool area was really nice with a working sauna and steam room. Had some confusion over my booking re: breakfasts that came with room. Think it was a problem from Hotels.com. Instead of 2 breakfasts per room, one room had only one breakfast included.
Stayed 3 nights in Dec 2019
Response from Lily on 30 Dec 2019
Dear Guest, Thank you for taking the time to share your experience in Grand Millennium Shanghai Hongqiao. We are very pleased you enjoyed your stay at Grand Millennium Shanghai Hongqiao. I will forward this message to our F&B as well as Fintness Center teams to share this good comments. And we hope you come back next time when visits Shanghai and have another amazing experience with us! Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Mehul

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place and neighborhood
great place. a bit hard to communicate about the food on site as a vegetarian and some things were hard to tell if extra charge (use of workout facilities/pool) but overall great stay!
Stayed 5 nights in Oct 2019
Response from Lily on 31 Oct 2019
Dear Guest, Thank you for taking the time to share your experience in Grand Millennium Shanghai Hongqiao. We are very pleased you enjoyed your stay at Grand Millennium Shanghai Hongqiao and extremely thankful for your positive review of the hotel. I will communicate with our F&B team to work out a menu for vegetarians and thank you very much for the good comments. And we hope you come back next time when visits Shanghai and have another amazing experience with us! Yours sincerely,

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Robert, Hood River, Oregon USA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed on the Executive Floor which was very quiet and nicely furnished. Very comfortable rooms. The food at the dinner buffet tasted old and dried out due to very few customers.
Stayed 1 night in Sep 2019
Response from Lily on 14 Oct 2019
Dear Guest, Thank you for taking the time to share your experience in Grand Millennium Shanghai Hongqiao. Please accept our apologies for the buffet issue you have mentioned. Kindly be informed that your review has been immediately communicated to F&B team since guest comments are always extremely important to us. And we hope you come back next time when visits Shanghai and have another amazing experience with us! Yours sincerely,

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
the hot water didnt work in my room they never fixed it until i changed room which they had to take me to few rooms before finding one suitable
Stayed 8 nights in Sep 2019
Response from Lily on 14 Oct 2019
Dear Guest, Thank you for taking the time to share your experience in Grand Millennium Shanghai Hongqiao. Please accept our apologies for the hot water issue you have mentioned. Kindly be informed that your review has been immediately communicated to related department since guest comments are always extremely important to us. It would be very much appreciated if you could inform us with your room number for follow-up. And we hope you come back next time when visits Shanghai and have another amazing experience with us! Yours sincerely,

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Catherine

Liked: Cleanliness, staff & service, room comfort
Shanghai Family Trip
Nice property in good location with many coffee shops, restaurants and retail. Its subway close to everything Shanghai. My granddaughters loved the indoor pool. The lobby has ample seating and places to relax. The rooms weer clean, big and comfortable.
Stayed 9 nights in Aug 2019
Response from Lily on 14 Aug 2019
Dear Guest, Thank you very much for your kind recognition on our location. We are very pleased you enjoyed your stay with us and extremely thankful for your positive review of the hotel. And we hope you come back next time when visits Shanghai and have another amazing experience with us! Yours sincerely,

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Accomodating
Michael the Manager is the Best
Stayed 1 night in Jul 2019
Response from Lily on 14 Aug 2019
Dear Guest, Thank you for taking the time to share your experience in Grand Millennium Shanghai Hongqiao. I am really happy to read that you enjoyed your stay with us and you appreciate the service that our colleague provided. I will convey this message to Michael and we hope you come back next time when visits Shanghai and have another amazing experience with us! Yours sincerely,

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful and terrible service specially from the executive floor staff. They don’t know how to deal with international business travelers. I will definitely won’t ever come again to this hotel and I come an least twice a year to Shanghai for business
Stayed 1 night in Jul 2019
Response from Lily on 1 Aug 2019
Dear Guest, Thanks for staying with us during your last travel in Shanghai. Please accept our sincere apologies for the executive floor staff issues you have mentioned. Please let us know in which room you stayed and I will immediately communicate to our front office department since guest comments are always extremely important to us. Thank you again for your feedback and we wish that we could welcome you back to see our improvement in the near future soon. Yours sincerely,

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
all good except bed was not comfortable and desk chair very uncomfortable and cannot see television from that position.
Stayed 2 nights in Jul 2019
Response from Lily on 16 Jul 2019
Dear Guest, Thank you for taking the time to share your experience in Grand Millennium Shanghai Hongqiao. I am really happy to read that you enjoyed your stay with us. Our brand new guest rooms perfectly translate elegance and magnificence and showcases the Art Deco style with both international and local features. We look forward to welcoming you back if your travels take you to Shanghai again. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

WENG HONG NICHOLAS

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in May 2019

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in every respect
I stayed here because it is very close to the Shanghai Jewish Centre which is a 7 minute walk away. But the hotel is stunningly beautiful with incredible service and appointment. It is a world class hotel in its own right.
Stayed 2 nights in May 2019
Response from Lily on 4 Jun 2019
Dear Guest, Thank you for taking the time to share your experience in Grand Millennium Shanghai Hongqiao. We are very pleased you enjoyed your stay with us and extremely thankful for your positive review of the hotel. And we hope you come back next time when visits Shanghai and have another amazing experience with us! Yours sincerely,

10/10 Excellent

Danny Foo Jong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room fantastic, breakfast superb, really good location. The staff were so helpful and pleasant. Swimming pool and gym were great.
Stayed 4 nights in Apr 2019
Response from Lily on 16 May 2019
Dear Guest, Thank you very much for your kind recognition on our facilities. We are very pleased you enjoyed your stay at Grand Millennium Shanghai Hongqiao and extremely thankful for your positive review of the hotel. And we hope you come back next time when visits Shanghai and have another amazing experience with us! Yours sincerely,

8/10 Good

Verified traveller

Liked: Amenities
Stayed 6 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Convenient location and close to subway and some shopping near by. However, the cleaniness of the room when checked in was not too impressive. Subsequent replenish of supplies like coffee etc. were lacking .
Stayed 2 nights in Apr 2019
Response from Lily on 29 Apr 2019
Dear Guest, Thanks for staying with us during your last travel in Shanghai. Please accept our apologies for the issues you have mentioned. Kindly be informed that your review has been communicated to our Housekeeping team for immediate follow-up since guest comments are always extremely important to us. Thank you again for your feedback and we wish that we could welcome you back to see our improvement in the near future soon. Yours sincerely,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room, staffs are helpful Fair breakfast selection Convenient location, around 5-10 walks to shopping areas
Stayed 2 nights in Feb 2019
Response from Lily on 15 Mar 2019
Dear Guest, Thank you for taking the time to share your experience in Grand Millennium Shanghai Hongqiao. I am really happy to read that you enjoyed your stay with us and that you appreciated the quality of service of our team members. Our brand new guest rooms perfectly translate elegance and magnificence and showcases the Art Deco style with both international and local features. We look forward to welcoming you back if your travels take you to Shanghai again. Yours sincerely,

10/10 Excellent

Rob, Colorado

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the proximity to Shanghai Metro and the train statio.
Stayed 2 nights in Feb 2019
Response from Lily on 15 Mar 2019
Dear Guest, Thank you very much for your kind recognition on our location. We are very pleased you enjoyed your stay at Grand Millennium Shanghai Hongqiao and extremely thankful for your positive review of the hotel. Grand Millennium Shanghai Hongqiao conveniently located in the heart of the city’s commercial and residential district of Hongqiao, it is a 5-minute walk to Metro Line 10 Shuicheng Road Station; a 15 minutes’ drive to Hongqiao International Airport, Hongqiao Railway Station and the National Exhibition and Convention Center (Shanghai); a 40-minute drive to Pudong International Airport through the highway. The hotel is surrounded by Takashimaya and many other shopping malls as well as consulates, Shanghai Mart, Pearl Market and Laowai Street. And we hope you come back next time when visits Shanghai and have another amazing experience with us! Yours sincerely,

8/10 Good

Luck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pillow too soft. I requested for supporting neck pillow, room service said all being used and not available. Overall it’s nice experience.
Stayed 5 nights in Jan 2019
Response from Lily on 25 Feb 2019
Dear Guest, Many thanks for your valuable time to share your stay at Grand Millennium Shanghai Hongqiao. Please accept our sincere apologies for the issues you have mentioned. We will discuss this issue with the Housekeeping team to have more in stock upon guest request. And look forward to welcoming you back in the near future soon. Yours sincerely,

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was overall quite good and I would probably book here again. Some of the fit and finish of fixtures are not good.
Stayed 1 night in Dec 2018

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable stay.
Great hotel, clean, nice rooms! Nighttime singing entertainment well worth the visit. Great stay for business and pleasure!
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2018

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

george, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel nice amenities well located. reasonable price
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Oct 2018

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Excellent. service. Although the newly renovated bathrooms are beautiful; the engineering for the shower draining needs to be reviewed.
Stayed 2 nights in Oct 2018

10/10 Excellent

Luis

Comfort coupled with Comfort
The room itself was spacious and well decorated (clean and full of amenities goes without saying). By far the best bathroom and tub combination of any hotel room. Capsule coffee, strong wifi, and premium sheets rounded out the experience. The buffet breakfast had a nice spread that checked all the boxes. The area is also a great walking experience through Shanghai's Hongqiao zone with stores, restaurant and the International Dance Center just a few hundred meters away. There was nothing lacking - down to the cordial check in and check out process and fancy automated blackout curtains. I would stay here again in a heartbeat!
Stayed 1 night in Sep 2018

4/10 Poor

Li

Bad experience - bad management
Over priced. lack of standard. The bundled Free Breakfast doesn't even offer tea or coffee! Ends up we paid RMB 15 for a cup of coffee. Totally don't understand why they want to charge separately - will this indeed help improve their bottomline? Stupid. The bell man was not well trained. Again don't think this hotel reflects the brand of Millennium - did they really appoint the hotel management group to manage? I doubt so.
Stayed 1 night in Sep 2018

8/10 Good

yisroel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018