Lobby

Reviews of Jin Jiang Pacific Hotel Shanghai

3 out of 5
Jin Jiang Pacific Hotel Shanghai
108, Nanjing West Road, Huangpu District, Shanghai, Shanghai

Reviews

7.6

Good

Rating 10 - Excellent. 107 out of 600 reviews" "
Rating 8 - Good. 293 out of 600 reviews" "
Rating 6 - Okay. 148 out of 600 reviews" "
Rating 4 - Poor. 36 out of 600 reviews" "
Rating 2 - Terrible. 16 out of 600 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ferdinando

Liked: Staff & service, amenities, property conditions & facilities
Even if the majority of the staff does not speak english, they are very kind and supportive, but most important, they try everything to be understood
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great. Highly recommend.
Stayed 2 nights in Dec 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bang for your mid-class buck
It's a swanky place with a reasonable price and an amazing location. The people at the front desk can speak English, but not many other staff can. The facilities look well worn a bit, but are a timeless design. This is one of those hotel styles you often see in family movies. Just make sure you're on West Nanjing Road, not Beijing Road, the pin is incorrect.
Stayed 1 night in Dec 2023

10/10 Excellent

Xu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
The staff are very nice. No free breakfast and our room had a terrible view of a narrow alleyway, but the location is great as it is only steps away from the walking shopping streets that lead to the waterfront. Comfortable western-style accomodation.
Stayed 2 nights in Nov 2023

8/10 Good

kathryn, riverview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1920's style and space preserved with modern bathroom facilities
Stayed 1 night in Oct 2023

6/10 Okay

Hoi Ching YAN

Business traveller
Close to shopping area and train station. Room a bit dated, would be good to do some touch up. Also my room was the ones without elevator so it was a bit inconvenient with luggage
Stayed 3 nights in Aug 2023

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice staff. Clean & safe
Stayed 3 nights in Jul 2023

10/10 Excellent

Weifeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Perfect location, next to Nanjing rd and people's square. The hotel has a long history but still young indeed. Very clean and comfort. Will stay again.
Stayed 1 night in Jan 2020

8/10 Good

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing disgusting hotel
The only good thing about this hotel was the friendly doorman and the location of which was very close to the metro and the East Nanjing Road. This hotel is old in a bad way, the lights were very dim, the furniture and the carpet looked like it had been there for 30 years, the superior room is small, dusty, damp, and dirty, but the main issue is the mold and smell. The air was filled with a very strong and hazardous moldy odor combined with cigarette smell, and visible mold growing in the bathroom that is a health hazard. I looked at two other rooms to see if they had the same environment and as I suspected, yes, they are. The air conditioner didn’t even control the temperature as it just controlled the speed at which the fan spins. The temperature is controlled by the main office so you can’t even adjust the temperature to your satisfaction. Don’t even bother to get any help from the receptionist as they barely spoke any English and weren’t polite at all. And thought the hotel is close to the metro, it is also close to a group and performers that blast their music just across the street into the evening every day. It’s also inefficient that the lobby is on the second floor, so have fun lugging your luggage up the stairs when the doorman if off duty. I would definitely not recommend this hotel as it doesn’t even know the basic principles of being clean, having maintenance, and providing generous costumer service. There are much better hotels to stay at in the area.
Stayed 3 nights in Oct 2019

10/10 Excellent

Vikrant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old hotel, all Furniture old. Safe box no work bathroom no very clean.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 5 nights in Jul 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Beautiful vintage hotel at reasonable price
Overall, a nice historical hotel, beautiful entrance and vintage-style rooms. Nice!
Stayed 1 night in Jul 2019

10/10 Excellent

Anatolii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful historical place!
Stayed 3 nights in Jun 2019

10/10 Excellent

Anatolii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with traditional charms
Very nice renovated hotel in the center of city. It is in a historical building, one of the oldest hotels in the city. It has a lot of traditional charm, is close to Metro and pedestrian shopping street. The staff is friendly and helpful. One distraction during our stay is very loud music from performers across the street. It lasts for hours and late into the evening. This is something you should be aware if you choose to stay in rooms facing the street.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is very good.
Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Mediocre property. Poorly managed and poorly staffed. No business center onsite despite advertising such and having flyer for a buisness center in rooms. Facilities have aged poorly and been poorly maintained. I would recommend you consider one of the other hotels in the vacinity if you can.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The location of the hotel is great. Room and amenities are quite old, the shower faucet broke on the first day of my stay. Attitude of the staff can be improved.
Stayed 3 nights in Mar 2019

8/10 Good

octavio andres

Disliked: Staff & service
Stayed 2 nights in Mar 2019

8/10 Good

Daniela

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location
The hotel is very well located. The room was big with a bathtub and a shower and the bed was pretty comfortable. We spent 3 nights there. It seemed a little bit decadent but we have a good stay. I’d book it again.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on Metro Line 2, Exit 8 straight from Pudong airport, one change on same platform so no stairs, off one and straight onto another just follow the crowd! Great price, highly recommend
Stayed 2 nights in Jan 2019

2/10 Terrible

George, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very dirty with fluffy dirt in many places. The bathroom had mold in many places (ceiling, bath, etc). I asked either for my money back to go to another hotel (they did not accept) or for a room change and they were happy to downgrade my room without compensation and tehy could not provide a similar room or provide an upgrade. Given the status of the room I got (paid for Superior room) I accepted the downgrade to standard room which was OKish (no health hazard). With a little bit more money you can get a much better hotel.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2018

10/10 Excellent

Kitty, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is located at the People Square opposite the subway entrance and only minutes walk to the Nanjing Walking Street. The cleaness was excellent and the bathroom was spacious. There are steps from street level to the hotel entrance and the staff helped us to carry luggage up and down when we arrived and left. The only downside was that the exterior and interior lighting was dusky making it look gloomy with its already outdated appearance but other than that everything else was satisfied, the location is second to none!
Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Snowflake, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very good. Close to everything and not as noisy as Nan Jing dong lu. This hotel itself has a lot of history. Many known events (before 1949) happens here. It has ia musem, worth to visiting. I will stay there again next time.
Stayed 2 nights in Oct 2018

8/10 Good

Mike

Liked: Staff & service, property conditions & facilities, room comfort
Hotel has a great location at Nanjing Xi Lu across from People's Park metro stop. Hotel Lobby is on 2nd floor. They put me on floor without elevator service. I had heavy bags so I was not happy about that. Hotel is older but has charm. Breakfast is expensive and great but was not included in my booking, Another thing I was not happy about. Front desk staff are somewhat helpful but really don't know English well. Recommend staying here only if you get a free breakfast.
Stayed 2 nights in Sep 2018

6/10 Okay

bill, shanghai,china

Liked: Cleanliness, staff & service
goog location,good facility.inconvienit starways.when you got to take your luggages into hotel room.
Stayed 7 nights in Aug 2018

6/10 Okay

Matthew

Liked: Cleanliness, room comfort
Hi Wifi did not work for the room for this it is important for business person.
Stayed 1 night in Jun 2018
Response from Barnard on 31 Jul 2018
Dear Guest: First of all we would like to thank you for choosing Pacific Hotel and giving some opinions. We are sincerely sorry for all the disadvantages that you might have experienced during your stay. Your positive feedback is a source of inspiration for our hotel and would drive our team to continue delivering superlative levels of service. We’ll provide our guests a better and more comfortable atmosphere. We are looking forward to your next coming.

6/10 Okay

Julia

Disliked: Cleanliness, property conditions & facilities
Property too.old. Front desk service 3 stars.
Stayed 1 night in May 2018
Response from Barnard on 31 Jul 2018
Dear Guest: First of all we would like to thank you for choosing Pacific Hotel and giving some opinions. We are sincerely sorry for all the disadvantages that you might have experienced during your stay. Your positive feedback is a source of inspiration for our hotel and would drive our team to continue delivering superlative levels of service. We’ll provide our guests a better and more comfortable atmosphere. We are looking forward to your next coming.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Location is excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
This is a great location and a good value for the price.
Stayed 3 nights in Apr 2018

8/10 Good

OldShanghainese

Liked: Cleanliness, staff & service, property conditions & facilities
A very good hotel in the 3* price band.
Pros: best location (shops, transport, etc), helpful staff, good food in its restaurant (Chinese), and shuttle service. Cons: two flights of entrance stairs (i.e., it requires some effort for moving heavy suitcases, there is usually a staff member to help), and decoration is a bit dated (but OK for us as we like the old Shanghai). Personal experience: The cafe/bar closed for some 10 days during the Chinese New Year period. We sometimes go to its sister hotel, Jin Jiang Park (international hotel) to have coffees. When there is a shortage of taxi, the customers of the hotels and shops on the east side of hotel have the advantage. So it would be better to walk eastwards for some 100 meters (~yards). We had a dark room facing inner courtyards.
Stayed 3 nights in Feb 2018

8/10 Good

William, Detroit, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
distinguish hotel
The hotel has a long history, located at the center of Shanghai, very convenience of transportation, cuisine, tourism, entertainment, and etc. The room and its facilities are up to date. The only thing can be improved, maybe, should provide USB port in the room directly, instead of all the power plugin. Because in China, the voltage is 220V, not very popular, then for the electronic devices from other countries, direct USB plug, would be more convenient than power plug.
Stayed 7 nights in Dec 2017
Response from Bernard Luk on 25 Jan 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Verified traveller

Liked: Staff & service
older hotel, nice decor, plumbing needs updating
older hotel, great location, nice decor, plumbing needs updating
Stayed 1 night in Nov 2017
Response from Pacific on 14 Dec 2017
Dear Guest, Thank you for choosing our hotel! We are always at your service! Hope you stay our hotel again!

6/10 Okay

Philip, Studio City, CA

The Ji Jiang Pacific Hotel is a historic building that borders Shanghai's People's Square. The history and the beauty of the building was a big selling point. However, the hotel itself fails to be worth the price. Check-in process was fine, though we were unaware about a 500 yuan deposit. Very minimal English was spoken, and the bellhop expected a tip from us...even though that's not common in China. We had to usher him out of the room. The room, which unfortunately didn't face the park, was very dungeon-like and in beat-up shape. Wallpaper peeling, scratches and scuffs on all the furniture...but most of all, mold. There was mold in the bedroom and covering the bathroom. There was also mold visible in all the public areas. The room, which was advertised as non-smoking, smelled like smoke, as did all the hotel's public areas. We had a fantastic view of a stone wall out window, even though our room choice advertised a "room with a view." If you can't get a park-view room, don't even consider this hotel. The location IS fantastic, very close to Nanjing Road, literally across the street from People's Square. I really wish I could recommend this hotel due to the history, but it's simply not up to basic standards of cleanliness, maintenance or value.
Stayed 2 nights in Oct 2017
Response from Pacific on 14 Dec 2017
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Terrible

Carry, Shanghai

Disliked: Cleanliness, property conditions & facilities, room comfort
The facility is aged and is not upkeep. The room I stayed in infussed a mouldy odour and was not clean.
Stayed 3 nights in Sep 2017

6/10 Okay

Mat, Sydney

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good location, comfy beds, stairs to get in
The hotel is right across the road from exit 8 of the People's Square metro station. Once arrived there is two flights of stairs to drag your bags up, no lift to get inside. There is a very strong but pleasant smell in the lobby when you arrive. The check-in staff were prompt and efficient, after check-in someone took our bags up to the room, I thought this was good service until he laughed at the person I was travelling with and poked their stomach because they are, lets just say it, on the large side. He then delivered our bags to the room and stood around awkwardly waiting for a tip. I have never tipped anywhere outside the US and had just arrived in the country so only had 100 Yuan notes, we told him we had nothing smaller to tip him with and he stood awkwardly smiling for another minute before we said goodbye and ushered him out of the room. Once inside the room is large, comfy beds and bathroom isn't bad. The hallways smelled of cigarettes but this smell doesn't come into the rooms. The only issue we had was the housekeeping being stingy with the toilet paper. One day we finished off one toilet roll and opened the spare one, the next day they didn't replace the spare roll we had used so by the end of that day, the only roll we had ran out, we had to ring up to ask for another toilet roll which was shoved in our face as we opened the door to housekeeping. Had they just replaced the spare roll when they cleaned the room it wouldn't have been an issue.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
near mrt
It is a great hotel to stay. But my room floor is kinda dusty I can smell it when I entered my room. Overall the localtion is awesome. It's near mrt.
Stayed 3 nights in Sep 2017

8/10 Good

Olga

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Time travel
This hotel needs a serious interior makeover. Looks like the furniture, carpet and bathroom have not been updated in 20 years. The room was very damp, even though the air-con was on 24/7. In Shanghai summer, when you return soaked in sweat, that's a no-no. The staff at reception spoke almost no English and smiling was clearly not part of their training. That said, if you like to travel in time, then maybe this is for you. The lobby maintains both the old heavy fake marble decor and the smell of yesteryears. Also, the wifi technology seems to date back 20 years.
Stayed 3 nights in Aug 2017

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for Shanghai
Great stay, real close to the sights of Shanghai.
Stayed 4 nights in Jul 2017

6/10 Okay

John

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2017
Thank you for choosing our hotel! We are always at your service! Hope you stay our hotel again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected with lots of character
We stayed just one night in transit, and picked this hotel as it was just across the road from the subway exit (line 2, exit number 8: cross the street from the exit and go right about 50 metres). We had a room upgrade. Very nice room looking out to the street and park. Location was excellent for us, as we wanted to visit museums. It's 15 minutes to the Natural History Museum (strong emphasis on evolution), and 10 to the Shanghai Museum (noted for it's bronze collection). Many small eating places and restaurants just a street away; likewise shopping. Reception staff very helpful. Concierge was a little pushy on wanting to take the bags to the room (I had only a small roll-on), presumably for a tip.
Dear Guest:Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

6/10 Okay

Rolf

Liked: Cleanliness
the location of the hotel is excellent just opposite People Square Metro.Also just a few meters walking distance to the main walking street East Nanjing Road. The hotel it self is an old one and there are also new rooms, but this time we got the rooms in the old part. The smell of cigarets are all over the hotel, and it should be renowated.Breakfast is reasonable served at the 8th floor, cost 88 local per person . Best part of the hotel is the location.Wifi is working excellent.
Dear Guest: First of all we would like to thank you for choosing Pacific Hotel and giving some opinions. . Your positive feedback is a source of inspiration for our hotel and would drive our team to continue delivering superlative levels of service. We are looking forward to your next coming.

6/10 Okay

Shanghai Lover, SoCal

Liked: Cleanliness
Disliked: Property conditions & facilities
Greàt locatioñ
Fridge didn't work. City view was a wàll! Do not disturb sign on door yet they cleaned the room...too pricey for what u get. Old world charm with a great location.