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Reviews of Holiday Inn Express Shanghai Putuo, an IHG Hotel

3.5 out of 5
Holiday Inn Express Shanghai Putuo, an IHG Hotel
843 Guangfu Xi Road Putuo District, Shanghai, Shanghai

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 286 reviews" "
Rating 8 - Good. 139 out of 286 reviews" "
Rating 6 - Okay. 75 out of 286 reviews" "
Rating 4 - Poor. 22 out of 286 reviews" "
Rating 2 - Terrible. 11 out of 286 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

jong hak

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 6 nights in Nov 2023

8/10 Good

Keely

Travelled with group
Liked: Staff & service, room comfort
Hallways need to be cleaned better and garbages emptied.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rudolf Jan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Oct 2023

8/10 Good

Sueanne S H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Jian, Randwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a very convenient location and close to the metro station. The buffet breakfast is quite nice.
Stayed 5 nights in Aug 2023

8/10 Good

ZhanTao

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very close to Subway Line 11 and 13, and 1 subway stop away from Subway Line 2 (Jiang Su Rd), which makes it very convenient to get to the major tourist sites. I enjoyed the free breakfast, which included freshly-made ramen noodle soup, wontons, as well as an assortment of steamed buns and hot dishes like eggs and fried rice. The property itself is slightly on the older side, but they provided free bottled and hot water at the entrance and great service. I was also grateful for the on-site laundry room, which is not always available in Chinese hotels. Overall, we stayed for 7 nights and look forward to coming back again soon.
Stayed 8 nights in May 2023

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Its a good property in a garden setting and quite quiet. Very clean and everything worked. The breakfast was poor but good options within 300 metres
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
This property does not communicate in English. This property allows three adults to share a room, but the room is too small to add a roll away bed.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Air conditioning wouldn’t work, Internet wouldn’t work and the staff didn’t speak any English. They were not responsive when I asked them to fix these issues. I ended up
Stayed 10 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Clean, breakfast selection is alright. Close to the metro
Stayed 1 night in Apr 2019

4/10 Poor

RW

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water leaks to outside of bathroom and wet the carpet Shower head stands is broken Table all scrached No fridge Room wasn't cleaned before check in (used slippers right on floor) Stinks
Stayed 2 nights in Apr 2019

8/10 Good

Widad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sufficient for a few nights.
It was a decent stay at Holiday Inn Express. Took me about an hour plus from Pudong to get there via the trains. It’s clean and is a simple place for a few nights. Didn’t explore much around the surrounding area but there is a train station about 10 mins away and fairly easy to get a didi (car app). They don’t have a large breakfast spread.
Stayed 2 nights in Apr 2019

2/10 Terrible

NAWAR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
not reliable staff
this hotel included free breakfast & we stayed 1 night. i requested breakfast to go when booked with hotel.com. i confirmed with front desk[able to speak in some english] to have breakfast to go next early morning as we were taking early train when checked in morning. same day early evening another front desk staff told me kitchen closed already cannot do that. ???room service not available too??? if staff told us when we checked in then we could have prepared our own food. room very small, quiet, walkable to metro
Stayed 1 night in Sep 2018

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
Terrible hotel, terrible breakfast, rude staff and barely speaks English, rooms smell of humidity, location is not so good, nothing in the surrounding area, major construction ongoing in the morning during our stay (July 2018), we were not notified about the construction before booking, scaffolding we're blocking the window view, no room service you can't order no food to the room, vending machines doesn't offer much choice, don't recommend to anyone, AVOID AT ALL COST
Stayed 2 nights in Jul 2018
Response from Shelley Lu on 10 Aug 2018
dear guest ,thanks for your stay .and so sorry for your experience . around our hotel 0.4KM there Line 11& 13 Metro.and 0.5km is the IMAGO PLAZA shopping mall and 0.6 KM is the Carrefour ,our hotel is express brand ,the breakfast is free ,we offer the milk ,coffee ,bread ,eggs and salad ,noodles and sausages ......we will train staff English .when guest feel the room have problem we will change the room for guest and if other problem only tell us ,we will happy to solve it .thanks again .

10/10 Excellent

geo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hassle with check in . Staff always helpful . Even when the language barrier was an issue .
Stayed 6 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lollipops water crisps sweets polo mints river poor english
Stayed 5 nights in Apr 2018

2/10 Terrible

Yeung ming

Disliked: Cleanliness, property conditions & facilities, room comfort
我不會再訂這間酒店

8/10 Good

Verified traveller

10/10 Excellent

Marc, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel located on River. Hotel & staff great.
Hotel is located on River, about 10 minutes walk to Metro and shopping, includes Carrefour. Staff was great, room clean and comfortable. Only downside was the walk to the metro, need to take some stairs up and down. Nice walk along River across from the hotel.
Stayed 2 nights in Dec 2017

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, nothing special
nothing special - standard Holiday Inn Express product not too different from what you would expect in the USA except it's in China. As expected, limited English ability at the front desk. Not much in the neighborhood. It's kind of in the middle of nowhere about a 10 minute walk from the nearest metro (LONDGE metro stop on line 11) If coming from the airport via public transportation, do NOT rely on the Google Maps instructions as they are wrong. You take Line 2, change @ Jiangsu Road to Line 11. About a 10-15 min walk, there is the IMAGO shopping center where there is a basement food court. Not bad - Mr Kang's fried dumplings was good. Otherwise, there didn't seem to be any other options for eating nearby. Breakfast consisted of standard Chinese breakfast cuisine with some western breakfast items like cereal, a toaster and surprisingly decent coffee. Unlike the Holiday Inn Expresses in the US, there was no pancake machine, unfortunately! :)
Stayed 3 nights in Oct 2017

8/10 Good

Berica, Florida USA

Liked: Cleanliness, property conditions & facilities
The personal need to speak inglish, the shower drainage was clogged all the time, but other than that the hotel is nice
Stayed 6 nights in Mar 2017

4/10 Poor

Vicki

Liked: Cleanliness
Disliked: Staff & service
The room was comfortable enough. I went to reception to ask for more coffee sachets. The issue was no one spoke English and they were all really young. They said they couldn't give me any coffee. Brekky was in the restaurant but was mainly Chinese and was cold. No bathroom door and a mirror opposite so anyone in the room can see who is on the toilet. As far as location it is out of the way. We used the subway. I found the staff quite rude and felt they were talking about us in their language and laughing at us. I wouldn't return
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, safe; lobby lights were turned off too early each night and during meetings with clients

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No English tv: tissue with blood found in bed
No English tv: tissue with blood found in bed. loud drilling/construction noise woke me up at 9am on Sunday morning

6/10 Okay

Michael

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable, consistent, affordable.
Second time staying a Holiday Inn Express in China. Previously I had stayed in one in Beijing. The room was comfortable and the quality consistent with my previous experience. Rooms are designed and built to western standards. Room amenities are limited to the essentials. The hotel is relatively foreigner-friendly, with reception staff who can speak English. If you are a foreigner looking for affordable accommodation then I recommend paying slightly more for an international chain, like this, rather than choosing a cheaper local brand.

8/10 Good

jhyjhy, Siem Reap

Liked: Cleanliness, staff & service, room comfort
Easy access to metro station.
Hotel located near the metro station and easily to visit the city by the metro train.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

8/10 Good

A J

Liked: Cleanliness, room comfort
Convenient and clean hotel, but skip the food
I would stay there again but would not book breakfast - not well cooked, and open dishes (e.g. salad) were open to flies. This is NOT acceptable.

8/10 Good

Scott, Cary, NC USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My start point for Shanghai Disney vacation
I enjoyed my stay very much. I have IHG rewards, the per night room rate was great, and it was conveniently located on line 11 to Shanghai Disney. It is 17 stops direct to Disney park. I stayed at the Holiday Inn Putuo for the access to subway and I had $50/night. It was much cheaper than staying near Pudong or the park. I had a magical time!

8/10 Good

AM, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment
The location is bit inconvenient and nothing to eat near this hotel but have more green around and nice environment. Rooms look clean but not maintain in good condition.

8/10 Good

Lisa, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice little Holiday Inn Express and I'd stay there again. It is located in a serene, residential neighborhood, off of line 11 Longde subway stop. To get there, just go out exit 3 and hook a left on W. Guangfu. The staff was very nice and helpful. We booked a non-smoking room and when we got in, I noticed our room smelled a little smokey. This is a common problem in China. Guests will smoke even if told not to. Also, our safe wasn't working. I told the front desk staff about these two issues, who promptly fixed the safe and replaced the pillows (where the smell was coming from) with fresh ones. The only con I found about this hotel was the breakfast. It does favor the Chinese culture in terms of selection but that's OK. The problem was it wasn't very fresh. They have a noodle stand from 7:30-9:30 each morning, which I recommend. They also have a coffee machine which grinds coffee fresh for each cup. Very nice! Also, their fresh fruit is pretty good. But everything else (including the sunny-side up eggs) seemed like it was thrown into a microwave and then placed on a serving platter. They could improve the freshness and quality of the breakfast items the most. Everything else is fine. Peaceful and quiet place with good staff who can speak enough English to communicate with their guests.

6/10 Okay

Francisco, Colombia

Disliked: Property conditions & facilities
AWOSME HOTEL ON A BUDGET
Had a business trip to SHanghai for a fair located at hongqiao convencion center and location was awsome. Hotel is OK very close to metro station and within 5 min walking distance to an upscale mall ehre you can find pretty much anything to eat. Very good location overall and very good price. Would stay there again without a doubt

6/10 Okay

Jackie, Hong Kong

Cheap for an international chain Hotel
Pros: - Free Breakfast - Cheap - 5-10 mins walk to Metro Cons: - A bit small variety of choices for breakfast - Worned out room (at least for my room 328), Air-con is not cool at all and cleaning staff has to open the windows when they work

2/10 Terrible

Roger ivan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms a little small, but the bathroom extremely small! Breakfast good enough, the hotel lobby was dirty all the time!

10/10 Excellent

Brian, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay! Extremely clean, quiet location.
Everything was excellent. The rooms very clean and comfortable. Wifi extremely reliable. Room cleaned to perfect every day. Staff very friendly. Breakfast caters to Western and Chinese food. I will absolutely use this hotel in the future! Nice hotel!

8/10 Good

philippe, Blois France

Liked: Cleanliness, property conditions & facilities, room comfort
hotel was nice but the issue is the only Chinese breakfast

6/10 Okay

chia, malaysia

Disliked: Staff & service
The food was lousy and not up to the normal standard. Taste was bad and egg hard like a plastic.

8/10 Good

Mohamad

Liked: Staff & service

6/10 Okay

K, hong kong

Liked: Staff & service
Far from CBD but close to subway
just a night stay, hotel is alright nth really impressive but the hotel manager. he is very friendly and introduce me their member info and letting me late check out.

6/10 Okay

Verified traveller

Weak Shower Pressure
The shower pressure is weak.

6/10 Okay

Ang, Singapore

Economy Moderate Hotel.
No comment as I have only for overnight stay. Too short a time to give comment.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!
Booked for 4 nights but only stayed for 3 due to a horrifying incidence occurred next door at mid-night, not too surprisingly, the Hotel management has denied all that had taken place including our conversation and the security check, etc. I am familiar with Shanghai and have lived in China for over 7 years, certainly there are plenty of better choices around.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
weekend stay
This is not a hotel for family with children. Everything is just basic. No taxi would come in the hotel as it is too remote. or taxi driver need to Google the location. But the front desk staff tried to help

8/10 Good

jeff, lakeland, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relatively quiet location along a river bank
helpful staff at the front desk. large interesting selection of foods for the breakfast buffet. an easy walk to the fast clean and efficient public metro system. easy walk in another direction to a very modern mall with a huge selection of restaurants, a movie theater and shopping. each night outside the mall in a small plaza many chinese couples would be ballroom dancing while nearby there was a pet walking/dog show. this is not a central location for tourist oriented activities but with reasonable taxi rates and the great metro and our love for walking it was fun to find our way wherever we wanted to go. we visited a park where people were practicing many kinds of martial arts and dance,ancient and modern temples, museums, galleries, theater, rode the ferry to the bund from the awesome skyscrapers across the river and tracked down and ate at a number of really delicious vegetarian restaurants in different parts of the city. its a great thriving energetic city.

8/10 Good

Ellen, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, not so great staff.
Great hotel, nice clean room. No help for foreigners though - no maps, no offers of help by staff, no brochures etc. Staff could have been more friendly and helpful. So...... great hotel, not so great staff. Breakfast good, more choices for Chinese guests but enough for foreigners to not go hungry. Close to Metro.