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Reviews of Hotel Boutique Casas de Santa Cruz

3 out of 5
Hotel Boutique Casas de Santa Cruz
C/ Pimienta, 4, Seville, Seville

Reviews

8.2

Very good

Rating 10 - Excellent. 75 out of 198 reviews" "
Rating 8 - Good. 81 out of 198 reviews" "
Rating 6 - Okay. 30 out of 198 reviews" "
Rating 4 - Poor. 9 out of 198 reviews" "
Rating 2 - Terrible. 3 out of 198 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Randal, Elkhart

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room had no natural lighting / the parking was a ways away
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Located in a prime position in the Santa Cruz district. The hotel is situated on one of the many narrow alleyways in this area, which is fine during off peak season but will be difficult to navigate in the busy tourist season. The available local maps are difficult to use as they bear little resemblance to the street layout. As tourists will be walking virtually everywhere this is a big issue until you become familiar with the layout. That said, Seville is a wonderful city to visit and has plenty of charm and character.
Stayed 3 nights in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is quiet and nice. Comfortable place to stay. Atmosphere is great and people are very friendly.
Stayed 1 night in Mar 2024

8/10 Good

Jin Kyung, Vancouver

Travelled with partner
Liked: Staff & service
WIFI ACCESS WAS NOT AVAILABLE
Stayed 3 nights in Nov 2023
Response from Cristina García - Quality Department on 11 Dec 2023
Dear Jin, thank you for your feedback. Please accept our sincere apology about technical problem wifi . We are looking forward to welcoming you at Casas de Santa Cruz Hotel Boutique. Regards,

8/10 Good

Frank, Accrington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being in the wonderful area of Santa Cruz, the best location in Seville. Hotel is so unique.
Stayed 4 nights in Nov 2023
Response from Cristina García - Quality Department on 11 Dec 2023
Dear Frank, we are glad that you enjoyed your stay and that our hotel was suitable to your needs. We look forward to welcoming you again. Regards,

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Courtyard, comfortable room, clean and good air conditioning!
Stayed 2 nights in Oct 2023
Response from José Ángel - Management on 3 Nov 2023
Julia thank you so much for your feedback. We are glad to hear the room and the location of the hotel have been convenient for your stay. Looking forward to welcoming you at Casas de Santa Cruz Hotel Boutique soon.Regards,

10/10 Excellent

Simon

Stayed 1 night in Oct 2023

10/10 Excellent

cuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location friendly staff!
Stayed 5 nights in Oct 2023
Response from José Ángel - Management on 3 Nov 2023
Dear cuong, thank you so much for taking the time to share your experience with us. It is a delight to see the wonderful rating and feedback about our location and staff. We are happy to hear that your stay with us was enjoyable .We are looking forward to welcoming you at Casas de Santa Cruz Hotel Boutique in the near future.Regards,

8/10 Good

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Helpful staff, great location.
Stayed 2 nights in Oct 2023
Response from José Ángel - Management on 10 Oct 2023
Dear Katelyn, thank you for the feedback. We are delighted to hear that you have had a good stay. Thanks for your compliments on location and staff.We are looking forward to welcoming you soon at the Hotel Boutique Casas de Santa Cruz.

6/10 Okay

kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Michael, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. You don't get any view by staying here but it was a nice pleasant place to stay. when we got there we had to go to another hotel next door to check in and thats also where the breakfast was. Its a good breakfast. Everything is clean and attractions and restaurants nearby. You have to walk a little to get to your taxi or get picked up but its only a short distance.
Stayed 3 nights in Jun 2023
Response from José Ángel Reyes Manager on 19 Jun 2023
Dear Sr. Annoni,Warm greetings from Hotel Boutique Casas de Santa Cruz! We cannot feel more pleased regarding your comments about your experience at our marvelous property. We want to thank you for sharing your feedback with the rest of the Expedia.com community. We are glad to know that you have enjoyed the location of our hotel in the historic center of the city, just a few minutes walk from the main tourist attractions and our continental breakfast buffet.Next time you visit Sevilla, you have your home here.Kind regards,

10/10 Excellent

Bethany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely our room was clean, quaint and beautiful. The staff were so welcoming and helpful, nothing was a bother. We had complementary drinks on the roof top bar which was a lovely touch. I would highly recommend staying here as it is also so close to all of the big sites and just a very comfy lovely place.
Stayed 3 nights in May 2023
Response from jose angel on 19 May 2023
Dear Ms Bethany, We want to thank you for visiting us and for taking the time to write this short review about his stay with us. Thank you for such a high score in cleanliness, staff and location, although it is true that we are next to the Giralda, Cathedral and Alcazar.Our team is always willing and very helpful, they take it very internalized and it is part of our passion for the client.We remain at your complete disposal for a future visit!José Ángel ReyesGeneral Manager

8/10 Good

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the Barrio de Santa Cruz!! Many cute restaurants and shops! Very close to the cathedral, Giralda, and Real Alcázar. Be prepared to walk a little with your luggage as the area is pedestrian only.
Stayed 3 nights in Apr 2023
Response from Jare on 19 May 2023
Dear Mss Sherri, Thank you very much for appreciating your recent visit to the Hotel Casas de Santa Cruz at a time as special as the one we are living in. We are especially happy to know that we have achieved your maximum satisfaction. You are absolutely right, the central area of Seville is not pedestrian and therefore free of smoke and cars. This area maintains the original path with cobblestones from Roman times.It will be a great pleasure to receive you again soon.Jose Angel ReyesDirector

4/10 Poor

Mihai

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Stuff friendly but unexperienced. Room was poor and no housekeeping every day.
Stayed 4 nights in Oct 2022
Response from Ja on 19 Dec 2022
Dear Mr Mihai,Thank you for telling us about your stay.We make every effort to exceed all of our guests’ expectations with a unique experience and ensure every detail of your stay is perfect.It is good to hear that the hotel is very well located in the city center next to the Cathedral and Giralda.However, it is clear by your feedback that we did not fully succeed on this occasion.We do not really understand what happened, since during your stay you did not give us any kind of suggestion. If she had, we could have helped her solve it.Again, we appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,José Ángel ReyesGeneral Manager

10/10 Excellent

Ei

Liked: Cleanliness, property conditions & facilities, room comfort
Location/location/location
Stayed 3 nights in Oct 2022

8/10 Good

Jean Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Historic Hotel
Perfect location! Tons of restaurants, bars, flamenco! This is one of the historic boutique hotels. We loved the welcome drink. Our only negative is very tiny room with no where to put suitcase.
Stayed 1 night in Oct 2022

8/10 Good

Karen

Stayed 1 night in Nov 2021

10/10 Excellent

Cecilia, Glendale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super welcoming!
Stayed 2 nights in Sep 2021
Response from David on 6 Oct 2021
Dear Cecilia, Thank you so much for your comments!! It is a great pleasure to hear this. Regards, David Arriaza Front Office & Reservations Manager

8/10 Good

Henry

Liked: Property conditions & facilities, room comfort
Could have done better.
The safe wouldn’t work and there was never anyone at reception to report it to. I left a bag in a restaurant, it contained our passports, cash, where we were staying etc. As safe wouldn’t work. The restaurant phoned the hotel to inform them that it had been found. But the Hotel never bothered to phone me. They sent an email, which I never noticed till much later. Very Poor customer service.
Stayed 3 nights in Feb 2020
Response from David Arriaza on 21 Feb 2020
Dear Henry, Thanks for staying with us. We appreciate your feedback, we didnot have any comments about your safe´s issue of others guests. Anyway, i will investigate it and do not hesitate to contact me for further concerns. Thank you so much for your help to fix it. David Arriaza Front Office Manager

4/10 Poor

Deborah

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the central location. While the room was 'no frills' it was great for a weekend stay. Loved the comfy bed, big windows and full shutters.
Stayed 2 nights in Sep 2019

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was adorable and central to a lot of varied places to visit. The bed was slight uncomfortable and the shower was cramped but overall a 4/5.
Stayed 2 nights in Sep 2019

8/10 Good

Avril

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly situated quaint hotel
Quaint hotel perfectly situated in the Jewish quarter of Santa Cruz which is what we wanted. Fabulous view of the Cathedral from the roof seating area. Only drawback was a very small room with a view of the wall opposite. Helpful, friendly staff
Stayed 4 nights in May 2019

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable city. Wonders of antiquity to see. Fantastic local food to sample. Staff at hotel were outstanding and went beyond to make our stay a wonderful experience
Stayed 2 nights in May 2019

8/10 Good

Mo.Jo, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This little boutique hotel was great, front staff were helpful and very nice. Thankfully we reached it before front desk closed at 2 pm — which then u have to check in at Hotel Halo around the corner which would have been really confusing. ESPECIALLY since this hotel has not easy to find. Taxi took us to the plaza in the barrio Santa Cruz and the rest is only accessible on foot. Carrying luggage in the winding, narrow, crowded pathways was NOT FUN! It’s no fault of the hotel, but it’s better suited for backpackers or those who travel SUPER light. We only had ONE luggage and 2 bag carryons but we still found it considerably exhausting and uncomfortable to check in and out of this hotel....oh, door locks at midnight! You’ll have to go knock on Halo Hotel door so someone could come and unlock yours...silly since we were there for the April fair and it’s an all nighter all week long.
Stayed 2 nights in May 2019

10/10 Excellent

Sgkave

Liked: Cleanliness, staff & service
This hotel location is terrific, the hotel lobby and common areas have charm and Mediterranean flavor. The staff couldn’t have been nicer, more accommodating - they’re all super kind, warm and helpful in every way. They go out of their way to help with reservations, recommendations, etc. The room was clean and bed very comfortable. It just could use a little freshening up - some paint and new curtains curtains would go a long way aesthetically but all in all, totally comfortable and great experience.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Jose Ángel Reyes. Director on 10 Feb 2019
Estimado cliente, Gracias por tomar unos minutos para evaluar su estancia en nuestro hotel. Nos complace saber que hemos alcanzado sus expectativas. Reciba un cordial saludo.

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Damp dark musty room
Hotel was full so we weren’t moved to another room until our third & final night. However the manager was helpful and gave us breakfast the last 2,mornings of our stay to go some way to compensate for a sub-standard room
Stayed 3 nights in Oct 2018

8/10 Good

Roxanne, Ottawa, ON

Liked: Cleanliness, staff & service, room comfort
Everything was great except we didn’t have hot water in the shower... they tried to fix it but they did not fix it in time. This is most likely just a one time thing...
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The room was very basic, however, it was very clean and we had everything that we needed. The best thing about this hotel is the location, absolutely perfect!
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The price and location were excellent for our stay, but the breakfast buffet was expensive to add to your account (8€ when you can buy breakfast a block over for 2€). The room was incredibly small and the maid never came into clean during our visit. The internet in our room was very spotty, which they assured us was a problem with their provider and that they were trying to get it fixed. They had a quiet business center and printed things for me for free, but the inconvenience of not having access to internet was really frustrating. Staff in the office was very helpful. For the price this place was reasonable.
Stayed 4 nights in Jul 2018
Response from Mirella Nieto on 26 Jul 2018
First of all thank you for wasting your time to leave us your comment. We will do everything in our power to improve all the negative aspects that have marked us. We hope to see you again soon. Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, need to carry luggage in old town
Nice place. Worst part was dragging luggage several blocks from taxi drop off to hotel. In a no car area so nothing can be done easily to change situation. Very place and helpful, friendly staff.
Stayed 2 nights in Feb 2018

8/10 Good

rogerio, brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and friendly staff x
We enjoyed the cozy room The terrace was nice but because of the cold weather we did not use it
Stayed 2 nights in Jan 2018

10/10 Excellent

Tracy, Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Boutique Hotel
We were so pleasantly surprised by our experience at this hotel. To be honest, I was a little skeptical about booking at a small hotel that didn't even have its own reception. But our worries were put to rest as soon as we arrived at Hotel Boutique Casas de Santa Cruz. This quaint little hotel is just beautiful and very well-kept. Our room on the ground floor was big enough for two people, had high ceilings and was very clean and comfortable. The A/C works well, and despite being on the ground floor, it was quiet. The location is perfect, as it is right in the middle of the historical Santa Cruz neighbourhood. The narrow walking-only streets added to the charm of the area, and the hotel is just a few minutes from the Real Alcazar and Seville Cathedral, and there are plenty of tapas bars around. And the small rooftop patio has amazing views of the landmarks -- a scenic spot to enjoy a glass of wine. We highly recommend this hotel and would definitely stay here again.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend! Beautiful hotel!
Amazing little hotel! It exceeded our expectations. The hotel itself is beautiful with tile work on the walls, a charming sitting room when you first walk in and a very cool rooftop patio. The rooms are spotless, very comfortable in terms of bed and AC (you will need it in July!). The location is perfect as it is within 15 minute walk distance of all the sights of the city. It also offered a free tour of the city which is highly recommended! The staff were also extremely friendly and made us feel very welcome. DEFINITELY would recommend!
Stayed 2 nights in Jul 2017

10/10 Excellent

HO YEE YVONNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort-style, a relaxing stay
Perfect location! In the heart of the historical area, where everything is there (Park, Shops, Cafes, Restaurants, Cathedral, Palace, Hotels) within walking distance and complete pedestrian area. The room is spacious and comfy.
Stayed 2 nights in May 2017

10/10 Excellent

Adelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Good Location
Room was in the heart of the old town. It's a pedestrian only access to the hotel but it's only a 1-min walk from where the cab dropped us off. Room was clean and modern. Love it and will recommend it.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Boutique Hotel!
This boutique hotel was absolutely lovely! Centrally located, clean, and with a very comfy bed. It's a small room, but if you are planning to be out and about sightseeing, then that doesn't matter too much. The staff was very nice as well.
Stayed 2 nights in Jun 2017

10/10 Excellent

Ecaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
Very helpful and cheery staff

10/10 Excellent

Chris, Durham Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central..
Literally minutes walk from all central sights, the cathedral, Alcazar gardens... tapas, a street artists, fab location

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
One night stay with partner. Only needed the hotel for sleeping since we spent the whole day in the city.

10/10 Excellent

Winifred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most wonderful stay we ever had
Our stay here was wonderful. Room is clean and all the staff we met were so friendly. We love their breakfast so much. Location is wonderful too. You can reach everywhere in 5-15 mins. Will definitely come back again next year!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

8/10 Good

Suwailem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast venue was heavenly
A perfect location! In the heart of the historical area, where everything is there (Park, Shops, Cafes, Restaurants, Cathedral, Palace, Hotels) within walking distance and complete pedestrian area.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Reception was most helpful, but at remote location.

8/10 Good

Erin, Belleville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tucked Away Getaway
Our trip was a winter getaway, and we chose this hotel for its centrality. IN this respect, it did not disappoint. It is pretty much directly between the Real Alcazar and the Cathedral in the historical center. Over the course of our stay, we were impressed with both the room and the staff. We checked in at a different location, but the front desk staff walked us to our room, which was just around the corner. I would have little problem rating this hotel a "5" if we did not have to deal with construction noise. Located on a tight alley-like street, our room was just feet away from a building that was being renovated. Although the room was immaculate, sound-proofing was poor - we heard construction noise and just about everything that happened on the street throughout the night and early in the morning. Since we are light sleepers, that put a damper on our stay. Overall, though, it's a great hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
3 nights in Seville
Took airport bus from Seville Airport,then walked, about10 minutes. Taxi could have come very close as Hotel is in a pedestrian street. Location is wonderful for everything, hop on bus, Cathedral which is amazing, and Alcazar. Lots of Restaurants. Room small but fine for a few days, Room 103 was ours in a kind of Riad affaire.Staff very friendly and efficient. Tea/coffee tray a joke as it was an espresso machine, no milk or sugar just two capsules and one had to pay for milk or more coffee. I think do it properly ar not at all. I was charged 1.5 euros on checkout for 3 milks which I found a bit tasteless. Should charge more and do a decent tray. Everyone likes to have a hot drink in bed and there is no room service.