Daily buffet breakfast (EUR 9.50 per person)
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Reviews of Hotel Morand

2 out of 5
Hotel Morand
1 rue Morand, Rouen, Seine-Maritime

Reviews

7.0

Good

Rating 10 - Excellent. 83 out of 473 reviews" "
Rating 8 - Good. 180 out of 473 reviews" "
Rating 6 - Okay. 119 out of 473 reviews" "
Rating 4 - Poor. 51 out of 473 reviews" "
Rating 2 - Terrible. 40 out of 473 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Kelly

Disliked: Room comfort
New door locks please!
The door locks need to be replaced!! I spent up to ten minutes sometimes fumbling with the key card, pretty high stress. Staff might of been a little microaggressive, I’m not sure though. Hotel staff are pretty sneaky with their microaggressions.
Stayed 1 night in Nov 2023

8/10 Good

Graeme

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Hôtel Morand on 21 Sept 2023
Hello, thank you for your review. We're glad to learn that you enjoyed your stay at our hotel.

8/10 Good

Megan

Liked: Staff & service
They make you feel at home!
Stayed 2 nights in Jul 2023
Response from Hôtel Morand on 21 Aug 2023
Hello, thank you for your comment. We're pleased to learn that you enjoyed your stay at our hotel.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is clean, comfortable hotel within easy walking distance from the train station. it's also very near the historic part of Rouen. I stayed on two different occasions on a recent trip to France, and both stays were pleasant.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clerk at the front desk was kind and available. Rooms are kot soundproofed,
Stayed 1 night in Jan 2020

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

AnnaLaura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel for the money
I was in room 4 on the first floor and it was great. Nice and big, comfortable bed, my own bathroom (I know not all rooms there have your own bathroom but mine did) Nothing I didn't like about it.
Stayed 5 nights in Oct 2019

6/10 Okay

Cliff, Toowoomba Queensland

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Manager was very friendly and helpful. He spoke excellent English. Unfortunately the room was not as clean as I would like and the bathroom quite old and the plumbing not too good. Old Hotel so you can't expect great rooms. Value for money.
Stayed 1 night in Sep 2019

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location but not to great of service.
Stayed 1 night in Sep 2019

4/10 Poor

ROBERT

Disliked: Staff & service, property conditions & facilities
Ok for 1 night and 1 night only.
For some reason France seems to have an abundance of rather Faulty Towers like shabby, run down, and dated hotels with creaking stairs and corridors, poor lighting, and dour receptionists and this was a prime example. On the positive side the bed was comfortsble enough. However the bathroom complete with standard dodgy plumbing lacked a toilet. There were no tea coffee facilities as promised, and the standard of decor and maintenance was very poor and dated. Certainly the pictures make it look better than it actually was. But it is one of the cheaper options in Rouen so ok for a night.
Stayed 1 night in Sep 2019

6/10 Okay

Geoffrey

Disliked: Property conditions & facilities
Close but shabby
Run down and shabby with a quant shrub bath and lean on the floor. Quiet street and close to railway and old town.
Stayed 1 night in Sep 2019

6/10 Okay

S&S, Canada

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room not clean. The cleanliness was not to an acceptable standard. The bedding was good and fresh yet other flat surfaces and exposed beam ledges including bathroom fan were full of dust, perhaps months worth. Hotel was old and had character, that is not the issue, housekeeping is!
Stayed 1 night in Sep 2019

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service
Ring ahead if arriving late!
The hotel is small on the edge of the central area close to the railway station. Main problem was that I arrived at 23.00 to find nobody at reception. It took a call to Hotel.com to rouse somebody to give me a room key! So if you are arriving late, ring ahead to make arrangements!! Rooms were clean but needing refurbishment. Nice continental breakfast. Ok for the price and friendly service - eventually.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Can't say as I was locked out the night I arrived. I will not refer anyone to this hotel
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

The room itself was rather nice, with a desk and chair, dresser, large bed, and nightstands. There were two separate rooms for the shower and for the toilet. The plumbing is quite loud, and one could hear the rush of water anytime an occupant in another room flushed. The room is not air conditioned, which was fine during my stay despite it being July, since there was a nice breeze in the evenings to cool the room. However, this was not entirely ideal, because Rouen does have a lot of flies (noticed in several shops and museums). The staff did not end up coming in to clean my room on two of the four days of my stay, and I didn't notice any little sign I should have put on the door to request that. Improvements were being made to the hotel during my stay, and the first day they were repairing the first floor staircase. The location is great, located right behind the Museum of Fine Arts, and all of the city core is walkable. The only maps available at the hotel desk were in Japanese.
Stayed 5 nights in Jun 2019

4/10 Poor

philippe

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
beware the attic “room”
I didn’t realize from the picture attached to my reservation (which showed a normal room) that I would stay in the “attic room” (see pictures); couldn’t stand up in most of the room, when i mentioned it to the staff, i was told “this is what you booked”. Fair enough, but for $523 for 3 nights in Rouen, i had (mistakenly) assumed i would be able to stand in my lodging. The towels looked fairly tired as did the room in general, the shower was the smallest one i have ever used, there were issues with the hot water... in summary, i was not happy with that stay.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In the room only the bedlinen was clean. The shower was very dirty....the staff were helpful. In the hotel everything was worn...... I was in room 13 and will never recommend this hotel!!!!!
Stayed 1 night in Jun 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rouen
We had a great time in Roen. Great place to visit and experience an aspect of France.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
I booked and paid for a clean, safe and quietly located hotel. You failed with my reservation and I got none of this. Parking was €15 extra and I dread to think what the 45minute phone call to ‘resolve’ this cost. Expedia, you should be considering compensation if you want to keep my custom.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Loved the location ,close proximity to everyhing you could wish for.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Smelly but comfortable
Lobby stairs were a little dusty, dirty, and smelly. The rooms were clean but there wasn't a proper washroom door. The drapes used to cover the washroom door were stained and smelly. Could use an air freshener.
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
It was relatively cheap, but bad value for money
One tiny room, with shared toilets in the corridor....I thought this kind of hotel did not exist anymore... Room was clean. Never again
Stayed 1 night in Nov 2018

6/10 Okay

Micki, Joshua, Tx

Liked: Staff & service
Decent, clean budget hotel. The shower leaked and we could hear other guests.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, broken hotel. Stay out this hotel for your safety
Stayed 1 night in Sep 2018

6/10 Okay

Al, Surrey BC

Good historic building
Easy to find and close to historic city centre. Clean with private bathroom.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location. Otherwise nothing to recommend it. Basically it is a dump but about what you would expect for the low price.
Stayed 1 night in Sep 2018

6/10 Okay

Jeni, New Zealand

Liked: Cleanliness, staff & service
Quiet and close to everything
Hotel is very old and floor is not level and staircase terrifying for me. However it is close to everything it was clean and smelt clean so I was very happy. Not much matches in terms of decor and could use the hotel inspector to assist. In terms of security A+ on that
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Condition of the suite was not good, very hot inside, broken toilet, noise from outside. Good location, 5 minutes walk from the train station.
Stayed 3 nights in Aug 2018

4/10 Poor

Kurt

Disliked: Staff & service, property conditions & facilities, room comfort
A strong non-recommendation
The hotel was recommended by one guide as a somewhat romantic throwback to the era of hunting lodges. This applies to the lounge which is nice and spacious. The breakfast too was good. And the location, close to the train station, next to the Fine Arts Museum, and close enough to the cathedral and other monuments, is great. That's about all that can be recommended. The rest of the hotel desperately needs a thorough face-lift. The stairway looks shabby. The floor in our room sloped and the rickety nightstands barely remained upright. Nothing to put suitcases on. The impression we got was that the staff do not care enough (although there are small signs of improvement in walls being painted). This was drastically confirmed by the attitude of the receptionist on our day of departure. We had been told that taxis arrive 10 minutes after being called. We called for a taxi 50 minutes before the departure of our bus but none arrived. The receptionist called again only after we urged him to do so, and again later. He kept blaming the taxi company and insisting on his innocence, but he could not care less, never came out to let us know the answer of the taxi company, and failed to tell us that we might just walk a short distance to the next street where, as we saw later, taxis were constantly circulating, many of them empty. As a result, we missed our bus and had to find a different way to get to the Paris Airport. This experience, though, was unique during our entire trip.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
ideal for Rouen
Basic french hotel with no frills. Ideal for visiting Rouen as centrally placed only 50M from the museum of fine arts and the Donjon. Pleasant easy quick stroll to the centre and the cathedral/bars/shops/restaurants. recommended if you want to visit the town
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location, no frills, friendly.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel is old and could do with some tlc, but the room was fine and the central location excellent.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite close to the Station
A quaint older style hotel, but appears to be undergoing some improvements. Good size room with an antique feel, complete with sloping floors that were a source of amusement. Staff were very friendly and the location was an easy walk to the town centre.
Stayed 1 night in Apr 2018

8/10 Good

Lenore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation
Good location near town Centre. However, parking is a bit of a walk. We were able to purchase a discount parking pass at the hotel. Hotel was close to many of the attractions—Notre Dame Cathedral, Palace of Justice and shopping district. Breakfast was bread, cheese, yogurt, and beverages. Staff was friendly and were able to communicate in English pretty well. We had a room on the 3rd floor and it was a tiny bit of a challenge getting our luggage up the spiral staircase after a long day of traveling.

10/10 Excellent

Andrius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price-value hotel
Very good location and friendly staff, room is a bit small but thats what I paid for, overall good hotel, I recommend!

10/10 Excellent

Monte H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, friendly service, good location, wonderful breakfasts!
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in an excellent location, the room was clean and comfortable, everything I needed. No kitchenette facilities though. Staff were pleasant.
Stayed 2 nights in Jan 2018

6/10 Okay

Susan

Disliked: Cleanliness, property conditions & facilities
Parking
The hotel is old and tired and needs work but the location is excellent . Parking is a big problem in Rouen.
Stayed 2 nights in Oct 2017

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

4/10 Poor

Dianne

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was dirty. Linen was clean. Walls and carpets stained and unclean. Bathroom and toilet had an unpleasant smell but amenities appeared clean. Bathroom door could not close. Holes in walls of both these rooms where pipes located. Found what looked like mouse droppings in toilet. Corridor to room also had stained walls and floor coverings. Didn't really feel that safe or secure.
Stayed 2 nights in Sep 2017

6/10 Okay

Greg

Disliked: Property conditions & facilities
A bit worn
Very tired looking hotel our room had broken lampshades and shower curtain fell off breakfast was OK but it is quite close to everything
Stayed 1 night in Aug 2017

8/10 Good

Lisa, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind and helpful English speaking staff. Rooms were clean, but small and dated with the smallest bathrooms I've ever seen in my life.
Stayed 1 night in Aug 2017

10/10 Excellent

LESLIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel MORAND
Parking on the street outside, which is good go a city centre hotel, everything is close by, staff were great and friendly
Stayed 1 night in Aug 2017

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay.
The hotel staff were very friendly and helpful. Breakfast was good, and the room was comfortable with an electric kettle to make coffee or tea in the room. The room on the 3rd floor up a spiral staircase was not terribly convenient with suitcases. Finding the hotel on first arrival was a challenge, as the city's street pattern is complex. Off-street parking in an underground park was quite expensive if you didn't get out before 9am. There were plenty of good restaurants within easy walking distance. All in all, we had a very pleasant stay..
Stayed 1 night in Jun 2017

6/10 Okay

Les

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
where's the love
Wife and I stayed 2 nights in May 2017. We were drawn to it because it is quirky, a 17th C coaching house, c'mon that is off the wall. First impressions are that like any relationship the love and attention are lacking. The place is i need of a good snagging session. Honestly just a bit of decorating and tidying of the fittings is all I believe is required. Position is great for exploring the old quarter of Rouen (Checkout the Delerium Cafe). Big question is would we come back, oh yes no issue.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Considering the price, place is perfectly located. In city center. Alexis was very helpful and personable.he more than went out of his way to help us!! Would stay there again.