View from room

Reviews of Staypineapple, The Maxwell Hotel, Seattle Center Seattle

3.5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1039 out of 1295 reviews" "
Rating 8 - Good. 180 out of 1295 reviews" "
Rating 6 - Okay. 50 out of 1295 reviews" "
Rating 4 - Poor. 21 out of 1295 reviews" "
Rating 2 - Terrible. 5 out of 1295 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay as always! The only thing I’d recommend is for cleaning staff to check the pull outs even if they haven’t been used. We went to pull out our couch for our teen to have his own bed and found candy wrappers under the cushion. No dirt or grim though, just wrappers so a minor thing. FYI. We’d still book here first out of anywhere in the Seattle center area. Their service is the best!
Stayed 2 nights in Apr 2024
Response from Lacey King- General Manager on 19 Apr 2024
Hi Sheena,Thank you for your kind words and for choosing us again for your stay in the Seattle center area. We're delighted you had a wonderful experience and truly appreciate your loyalty. Please accept our apologies for the oversight with the sofa bed; we will certainly remind our housekeeping team to check all areas thoroughly. We look forward to providing you with another top-notch service on your next visit!

10/10 Excellent

Aishling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Lacey King- General Manager on 17 Apr 2024
Thank you Aishling!

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location!
Stayed 1 night in Apr 2024
Response from Lacey King- General Manager on 14 Apr 2024
Hi Erin,Thank you for the succinct and positive feedback! We're so pleased to hear that you enjoyed our place and found the location convenient. We look forward to the opportunity to welcome you back in the future for another great experience!

10/10 Excellent

Karen and Joe

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charmingly different decor in lobby…maybe “art deco”. Rooms nice with great bedding. Close to terrific dining. Front desk staff very nice.
Stayed 1 night in Apr 2024
Response from Lacey King- General Manager on 14 Apr 2024
Hi Karen & Joe,Thank you for taking the time to leave us this delightful review! We're glad the unique charm of our decor and the art deco style caught your eye. It's wonderful to know you enjoyed the comfort of our great bedding and the proximity to terrific dining options. Our front desk team will be pleased to hear your kind words. We hope to see you again soon for another pleasant experience!

10/10 Excellent

TAMMY, olympia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 14 Apr 2024
Thank you, Tammy!

10/10 Excellent

Janis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a perfect location to see a show at Climate Pledge Arena.
Stayed 1 night in Apr 2024
Response from Lacey King- General Manager on 11 Apr 2024
Hi Janis,Thank you for your positive review! We're thrilled to hear that our hotel's location was perfect for your visit to Climate Pledge Arena. We look forward to welcoming you again!

10/10 Excellent

Rachel Valyn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasing, clean and relaxing interior design as you walk in the room it suites my vibes, I like the coziness and the space feels inviting. Staff are helpful, convenient to every good restaurant's, walkable museums and pretty much in the heart of town. Highly recommend and for sure will be back soon!
Stayed 3 nights in Mar 2024
Response from Lacey King- General Manager on 9 Apr 2024
Hi Rachel Valyn,Thank you so much for your wonderful review! We are thrilled to hear that you found our interior design pleasing and relaxing. It's great to know that the room suited your vibes and that you enjoyed the coziness and inviting space. We are happy to hear that our staff were helpful and that you found our location convenient for exploring the city. We can't wait to welcome you back soon!

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Popped into Seattle for a Kraken game and the hotel location was perfect. Staff were friendly, specifically Bonnie at the front desk and Darren at the restaurant/lounge. Both went above and beyond with their customer service.
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 9 Apr 2024
Hi Cheryl,Thank you for sharing your wonderful experience with us! We are thrilled to hear that Bonnie and Darren made your stay extra special with their exceptional service. We can't wait to welcome you back for your next Kraken game in Seattle!

10/10 Excellent

Michael, Port Coquitlam

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and caring for our pet. Breakfast options are minimal, but other than that everything else was great.
Stayed 1 night in Apr 2024
Response from Lacey King- General Manager on 7 Apr 2024
Hi Michael,Thank you for your review. We're delighted to hear that our staff provided friendly and attentive care for your pet during your stay. We apologize if our breakfast options fell short of your expectations, and we will consider your feedback as we strive to improve our offerings. It's wonderful that everything else met your satisfaction, and we look forward to welcoming you back for another great experience.

8/10 Good

Erick, East wenatchee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The front desk staff at night was very nice and made the guests who were returning from a concert feel welcome and well taken care off. The hotel is very unique it has everything that is needed for a nice stay.
Stayed 1 night in Apr 2024
Response from Lacey King- General Manager on 6 Apr 2024
Hi Erick,Thank you for your kind words about our front desk staff and for recognizing their efforts in making returning concert-goers feel welcome and well cared for. We're delighted to hear that you found our hotel unique and equipped with everything necessary for a nice stay. We look forward to your next visit and the opportunity to serve you again!

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was colourful and eclectic with a pineapple theme, and a unique, funky vibe.
Stayed 5 nights in Mar 2024
Response from Lacey King- General Manager on 6 Apr 2024
Hi Jackie,Thank you for your review! We're thrilled you enjoyed our colorful and eclectic pineapple theme, as well as the unique and funky vibe of our hotel. We hope to welcome you back soon for another vibrant and enjoyable stay!

4/10 Poor

Hyon, Canton

Travelled with family
Disliked: Staff & service
The staff were the reason I gave this hotel 2 stars. Upon check in, we qualified for a complimentary upgrade given our VIP status on Expedia. However, the front desk staff refused to honor this upgrade and dismissively stated that they were sold out even though those upgrade rooms were still available on Expedia well into the late evening. Then they gave us a hard time when we requested a room on a higher floor away from the elevator. They explained that they usually place families with children on lower floors close to the elevator because of the potential noise. This seemed like an odd generalization of families with children. We’ve stayed at many other hotels and have never run into such policies nor difficulties when requesting a different room if available. Finally we had to check out early in the morning due to our flight. The front desk staff person took 10-15 minutes to check us out and print an invoice even though we were the only ones at the desk. At one point I politely asked if he could expedite the check out so that we don’t miss our flight. The staff reacted as though I was asking him to go above and beyond his call of duty. I thought boutique hotels were special because they provided a slightly higher level of service. That’s why they charged prices that were slightly higher than comparable hotels. That was certainly not the case at this location.
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 3 Apr 2024
Hi Hyon,We sincerely apologize for the disappointments you experienced during your stay. It is concerning to hear that we did not meet the level of service you expected, especially regarding the VIP upgrade and room assignment. We regret any inconvenience caused by our staff's handling of your requests and the unexpected delay during your early check-out.We value your VIP status and take your feedback seriously. We will review our policies and staff training to ensure a better alignment with guest expectations and to maintain the high service standards of boutique hotels. Your concerns are important to us, and we are committed to making the necessary improvements.We hope you will consider giving us another opportunity to demonstrate the quality of service and hospitality we strive to provide our guests. Thank you for your honest feedback.

10/10 Excellent

Louie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel, and a great location, conveniently located to many of the amenities of the city, including the space needle science, center, nice restaurants and the areas for concert or hockey games. The staff were super friendly and very helpful even when we needed some earplugs for a loud concert. They had some at the front desk Would highly recommend this place. The decor was very unique and colorful.
Stayed 6 nights in Mar 2024
Response from Lacey King- General Manager on 2 Apr 2024
Hi Louie,Thank you for your heartfelt recommendation and for highlighting what you enjoyed about our hotel, from our great location to our super friendly and helpful staff. We're glad that our unique and colorful decor added to your experience and that we could provide you with earplugs for the concert. We are thrilled to be your choice of accommodation for exploring the city's attractions and events. We look forward to welcoming you back soon for another fantastic stay!

6/10 Okay

Greg Tripp,

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 2 Apr 2024
Thank you for sharing your feedback. We hope that you enjoyed your overall stay and that we might have the opportunity to welcome you back in the future.

10/10 Excellent

Deana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time together. Great memories. Tim McGraw concert together. Easy walk to the climate pledge arena. Comfortable bedding and all around great room and atmosphere. Highly recommended.
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 31 Mar 2024
Hi Deana,Thank you for sharing your wonderful experience with us! We're delighted that you created great memories during your stay, including attending the Tim McGraw concert. It's fantastic to hear that our location made your visit to the Climate Pledge Arena easy and that you enjoyed our comfortable bedding and the atmosphere of the room. Your high recommendation means a lot to us, and we look forward to welcoming you back for another memorable visit.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 31 Mar 2024
Thank you, Brian!

10/10 Excellent

Korianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient to Seattle center. The bikes are fun. The cookies yummy. I love the comforters are cozy. My favorite place to stay in Seattle
Stayed 1 night in Jan 2024
Response from Lacey King- General Manager on 30 Mar 2024
Hi Korianne,We're delighted to hear that our convenient location and the added touches like bikes, yummy cookies, and cozy comforters made your stay enjoyable. Thank you for making us your favorite place to stay in Seattle. We look forward to welcoming you back soon for another wonderful visit!

10/10 Excellent

Frederick, Lakewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, really decorative and artistic spaces. Just a cool downtown place to stay over for any event.
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 30 Mar 2024
Hi Frederick,Thank you for your review! We're glad you enjoyed our friendly staff and the decorative, artistic ambiance of our hotel. It's great to hear that we're your top choice for a downtown stay, whether for an event or just a getaway. We look forward to your next visit!

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here as it is the closest hotel to McCaw Hall where we watched Disney Princess in Concert. When my husband called to see if we could check in early they asked why were we’re visiting, he told them about the concert. When we arrived to our room the amazing staff had left, balloons on the beds, Disney Princess coloring pages, colored pencils, a 3D Alice in Wonderland paper bouquet! Truly above and beyond for our kiddos! Everyone was wonderful and the rooms were amazingly comfortable! Can’t wait to stay here again!
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 30 Mar 2024
Hi Laura,Thank you for the heartwarming review! We're overjoyed to hear about the special touches our staff arranged for your family's visit to the Disney Princess concert. It's wonderful that these thoughtful details added magic to your stay and that you found your rooms to be amazingly comfortable. We pride ourselves on going above and beyond for our guests, and it's reviews like yours that make our efforts so rewarding. We're excited for your next stay and can't wait to welcome you back for another memorable experience.

10/10 Excellent

Christa

Stayed 2 nights in Feb 2024
Response from Lacey King- General Manager on 30 Mar 2024
Thank you, Christa!

10/10 Excellent

michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 18 Apr 2024
Thank you, Michele! We hope to welcome you back again soon!

8/10 Good

Zifan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a few days on spring break with the family. We had very friendly and responsive customer service. When we needed towels or other items, it was delivered within 5 minutes. The location is convenient for visiting Seattle Center area. It had lots of cafes and a number of pubs in the area as well. I would say that the only thing I had issues with is the hotel pool. It was small maybe 15x15, which was fine. However, it was too heavily chlorinated for a small pool that my eyes felt irritated after 5-10 minutes. The price for the hotel is reasonable compared to others around it. So I would consider staying there again when visiting Seattle.
Stayed 3 nights in Mar 2024
Response from Lacey King- General Manager on 30 Mar 2024
Hi Zifan,We're pleased to hear that you enjoyed your spring break stay with us and appreciated the friendly and responsive customer service. It's great to know that our location was convenient for your visit to the Seattle Center area and that you found good dining and pub options nearby.Your feedback is important, and we will review our pool maintenance practices to ensure a comfortable environment for all guests. We look forward to welcoming you back and hope your next stay will be nothing short of excellent.

10/10 Excellent

Baharak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Kids loved it. Great boutique style. Staff were very friendly and helpful, especially Bonnie
Response from Lacey King- General Manager on 30 Mar 2024
Hi Baharak,Thank you for your kind words! We're thrilled to hear that your family enjoyed the boutique style of our hotel and that your kids loved it. It's wonderful to know that our staff, particularly Bonnie, made your stay even better with their friendliness and helpfulness. We look forward to your next visit and the opportunity to provide you with another great experience.

10/10 Excellent

Jianmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and people. Very clean and comfortable!
Stayed 3 nights in Mar 2024
Response from Lacey King- General Manager on 30 Mar 2024
Hi Jianmin,Thank you for your review! We're delighted to know that you enjoyed our location, found our team to be great, and appreciated the cleanliness and comfort of our facilities. We look forward to welcoming you back for another wonderful stay!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The people above our room walking very loud; couldn’t falling asleep and woke me up whenever they got back to their room.
Stayed 4 nights in Mar 2024
Response from Lacey King- General Manager on 30 Mar 2024
Hi Helen, Thank you for sharing your feedback, I'm sorry to hear noise was an issue during your stay. I am glad you enjoyed your overall way and we do hope to welcome you back in the future.

10/10 Excellent

Shannon

Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 16 Apr 2024
Hi Shannon, Thank you and we hope to welcome you back again soon!

10/10 Excellent

Charlotte

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love staying at the pineapple! Such an accommodating and kind team
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 26 Mar 2024
Hi Charlotte, Thank you for your continued support and kind words about our team! We're delighted that you always enjoy your stays with us at Staypineapple. We take pride in our service and it's rewarding to know that our efforts to be accommodating and kind have resonated with you. We look forward to your next visit!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I’ve ever stayed at in terms of just convenient amenities a very nice location. The rooms were decorated very well, and the bathrooms were clean and large. The beds were incredibly comfortable, and the staff was top-notch all the way through. I could not recommend anywhere better than this, when you’re staying close to climate pledge.
Response from Lacey King- General Manager on 26 Mar 2024
Hi Michael,We're honored to be considered one of the best hotels you've ever stayed at, and it's fantastic to know that our amenities, location, comfortable beds, and top-notch staff made such a positive impact on your experience. Thank you for your wholehearted recommendation, especially for those visiting the Climate Pledge Arena. We look forward to welcoming you back for another outstanding stay!

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Love the pineapple experience! Beautiful and comfy lounge. Spacious room. Fun pool. Within walking distance of the space needle.
Stayed 2 nights in Mar 2024
Response from Lacey King- General Manager on 25 Mar 2024
Hi Sandeep,Love the pineapple experience! Beautiful and comfy lounge. Spacious room. Fun pool. Within walking distance of the space needle.

10/10 Excellent

Carrie

Great family hotel for our stay in Seattle
Stayed 3 nights in Mar 2024
Response from Lacey King- General Manager on 23 Mar 2024
Hi Carrie,We're delighted to hear that you and your family had a great stay with us in Seattle. Thank you for choosing our hotel, and we look forward to having you back again in the future!

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fun and convenient to Climate Pledge Arena. And the shuttle service that was available back to the airport was a nice option rather than calling an Uber. The only thing I didn't like about the room was the bedding.
Stayed 3 nights in Mar 2024
Response from Lacey King- General Manager on 18 Mar 2024
Hi Kristen,Thank you for your review! We're pleased to hear that you enjoyed the fun atmosphere of our hotel. We apologize if the bedding was not to your liking and appreciate your feedback, we can always make your bed with traditional bedding. The most important thing to us is that you are comfortable during your stay. We hope that aside from this, your stay was pleasant and that we'll have the opportunity to welcome you back in the future.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 6 Apr 2024
Thank you, Alison!

8/10 Good

Yi Yung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good place for family trip
Stayed 3 nights in Mar 2024
Response from Lacey King- General Manager on 15 Mar 2024
Thank you for the kind review, we hope to welcome you back again soon.

6/10 Okay

Maddie

Liked: Cleanliness, amenities, property conditions & facilities
Our room wasn't ready until 5pm - an hour later than check-in time. Bit of a bummer and made us rushed the rest of the night.
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 14 Mar 2024
Hi Maddie,We sincerely apologize for the delay in having your room ready and understand how this might have caused inconvenience and a rushed evening for you. We always strive to have rooms prepared for our guests in a timely manner, and we're sorry we fell short during your stay. Thank you for bringing this to our attention; we'll certainly look into how we can prevent similar situations in the future. We hope to have another opportunity to provide you with a smoother and more relaxing experience.

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 14 Mar 2024
Hi Adrienne,You made our Pineapple day with your review, thank you!

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not ask for anything better, staff perfect
Stayed 3 nights in Feb 2024
Response from Lacey King- General Manager on 10 Mar 2024
Hi Thomes,We're delighted that you were completely satisfied with your stay and that our staff made such a positive impact. Thank you for your wonderful feedback, and we look forward to continuing to provide you with the perfect experience on your next visit.

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 30 Mar 2024
Thank you, Patrice!

10/10 Excellent

Michael S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful and cheerful staff.
Stayed 5 nights in Mar 2024
Response from Lacey King- General Manager on 9 Mar 2024
Hi Michael,We're delighted to know that you found our staff to be both helpful and cheerful! It's always our goal to provide a positive and welcoming atmosphere for our guests. Thank you for taking the time to share your experience, and we hope to welcome you back soon for another great stay with us.

10/10 Excellent

Sheresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I stepped into the Pineapple Hotel, I knew I was in for a treat. The welcome of warm pineapple cookies set the tone for a stay as delightful as biting into a slice of paradise. The bedding was like a cloud’s embrace, promising and delivering the coziest slumber imaginable. But it was the staff, with their radiant smiles and boundless warmth, that truly made the experience unforgettable. They turned a simple stay into a heartwarming adventure. With every interaction, they proved that at the Pineapple Hotel, hospitality isn’t just a practice—it’s an art. Five stars all the way!
Stayed 2 nights in Mar 2024
Response from Lacey King- General Manager on 9 Mar 2024
Thank you for your glowing review! We're thrilled that from the moment you entered our hotel, you felt the warmth and hospitality that we strive to provide to every guest. It's such a pleasure to know that our warm pineapple cookies set a delightful tone for your stay and that our bedding provided you with the utmost comfort.Your kind words highlighting the positive impact our staff had on your experience are truly appreciated. We believe that genuine hospitality can turn a stay into something truly special, and it's wonderful to hear that we have succeeded in that regard.We can't wait to welcome you back for another heartwarming adventure at the Pineapple Hotel. Thank you for choosing us for your stay!

10/10 Excellent

Trang

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The friendly staff greeted us already making us feel comfortable. Check in was a breeze and were able to see the manager’s dog. The room was in excellent shape and conditions, very clean. The hotel provided us duet blankets in case they we dont want to share, which I loved cause I hog the blankets when I get really cold. We were able to connected to Netflix without having to pay to watch the TV. I love how they provided us a refillable water bottles and free refillable water station, made it so easier for us to get water without having to buy water bottles. They also provide beach cruiser for guests if they want to go around the city. Overall, the hotel provided a lot of amenities for us so we were able to have a comfortable stay. Definitely come back here again.
Stayed 3 nights in Mar 2024
Response from Lacey King- General Manager on 8 Mar 2024
We're thrilled to hear about your comfortable experience, from the friendly greeting at check-in to encountering the manager's dog, which surely added a smile. It's great that the room's cleanliness and Netflix connectivity contributed positively to your stay.We're delighted that you appreciated the eco-friendly touch of refillable water bottles and the water station, as well as the option to explore the city with our beach cruisers. We can't wait to welcome you back for another delightful stay.

10/10 Excellent

Damon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm greeting. Love the very dog friendly atmosphere. Cute Georgia bulldog greeted our Charlotte in the lobby.
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 8 Mar 2024
Thank you for your review! We’re delighted to hear you received a warm greeting and enjoyed our dog-friendly atmosphere. It was so much fun to watch Charlotte & Georgia play in the lobby! We love that our guests, both human and canine, feel welcomed and at ease. We look forward to your next visit with Charlotte and hope it will be just as enjoyable as the last.

10/10 Excellent

Alyssa, Bridgeville

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place close to the hockey arena. When we were booking we googled hotels near there. This one popped up. It was affordable, within walking distance to the arena and other places we wanted to visit. Will stay at another location in the future!
Stayed 2 nights in Feb 2024
Response from Lacey King- General Manager on 5 Mar 2024
Hi Alyssa,We're glad to hear that our hotel's location suited your needs perfectly for easy access to the hockey arena and nearby attractions. It's wonderful that you're considering staying with us again at another location in the future. Thank you for your review, and we look forward to welcoming you back for another enjoyable visit.

4/10 Poor

sandi

Travelled with family and small children
Disliked: Staff & service
This stay was $100 more then what this app said it was. Will never use your app again
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 4 Mar 2024
Hello Sandi, I'm sorry you were unhappy with the information provided by the app. I do hope you enjoyed your stay and that we might have the opportunity to welcome you back in the future.

8/10 Good

GINA

Travelled with family
Liked: Cleanliness, staff & service, amenities
The parking is extremely tight. We chose a different hotel because our last downtown Seattle experience had very tight and limited parking. This was no different. Only a small car will fit in ever space all marked compact but not divulged as such upon booking or check in.
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on 3 Mar 2024
Hi Gina,Thank you for taking the time to share your experience. We genuinely apologize for any inconvenience you faced with the parking situation. For future reference, we'd like you to know that the lower level of our parking garage is more suited for larger vehicles, offering a bit more space. We appreciate your feedback as it helps us to better inform our guests about parking options. We hope this knowledge can make a difference in your next stay with us. Thank you again for your review, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and extremely pet friendly. Pups everywhere! All things pineapple too... from the colors, the towels, the in-room USB/charging hub, the glasses and the amazing free cookies that are put out each afternoon in the lobby. This place is great! Makes you smile as soon as you walk in, every time. Not much for dining in the area but we found the nearby QFC (grocery store) and would walk over and grab sandwiches, snacks etc. for the room. They also have a great great coffee shop and restaurant on site.
Stayed 3 nights in Feb 2024
Response from Lacey King- General Manager on 3 Mar 2024
Hi Leah,Thank you so much for your wonderful review! We're thrilled to hear that you had a great stay at our extremely pet-friendly hotel and enjoyed the pineapple-themed details. It's delightful to know that our atmosphere brings a smile to your face. We're glad our on-site coffee shop and restaurant also added to your positive experience. We appreciate your feedback and look forward to welcoming you back again for another stay that makes you smile. Thank you for choosing us!

8/10 Good

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on 20 Mar 2024
Thank you, Diego!

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how friendly everyone was!
Stayed 1 night in Dec 2023
Response from Lacey King- General Manager on 27 Feb 2024
Hi Kayla, Thank you from the core of our Pineapple heart for the great review! We look forward to your next visit!

10/10 Excellent

Margaret, Bellevue

Travelled with family, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Maxwell
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on 26 Feb 2024
Thank you, Margaret, we love you too!

8/10 Good

Vanessa

Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on 20 Mar 2024
Thank you, Vanessa!

10/10 Excellent

melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, competent and accommodating staff. Well kept, nice place! Loved the ramp in lobby and to parking garage for wheel chair accessibility and so I could roll my luggage.
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on 24 Feb 2024
Hi Melinda,Thank you so much for sharing your experience with us. We're thrilled to hear that you found our staff friendly and accommodating, and that you appreciated our efforts to make our hotel accessible for all guests. We're glad you enjoyed your stay with us, and we hope to welcome you back again soon!