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Reviews of Econo Lodge Kent

2.5 out of 5
Econo Lodge Kent
North Central Avenue, 1233, Kent, WA

Reviews

5.2
Rating 10 - Excellent. 23 out of 192 reviews" "
Rating 8 - Good. 34 out of 192 reviews" "
Rating 6 - Okay. 38 out of 192 reviews" "
Rating 4 - Poor. 37 out of 192 reviews" "
Rating 2 - Terrible. 60 out of 192 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Staff was not at the front desk upon arrival. Had to wait 10 minutes
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Management on 25 Feb 2020
Dear guest, Thank you for taking the time to review our property. We are pleased that your stay was of top star. We hope that you give us another chance to provide excellent accommodations in the near future.

4/10 Poor

Eboney

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Management on 25 Feb 2020
Dear guest, Thank you for reviewing your stay with us here at the Econolodge of Kent. We are pleased that your stay was of top services. We hope you travel again with us in the near future!

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service
So there is no breakfast and no coffee made she just started right before almost 9am in the morning it Should be out sooner. We bought this motel specifically for this accommodation and she failed. Then on top of that they take $100 out of your account on top of the room rate and tell you it won't be back in the account for 5 days. Just rediculous don't waste your time or money it's a dump!!!
Stayed 1 night in Dec 2019
Response from Management on 14 Dec 2019
Dear guest, Thank you for your review as we take your advice to better improve the guest experience. Our breakfast is standard continental from 630am-930am. Our hotel policy is standard of all hotels, requiring a security deposit. Again, we thank you for your feedback and hope you give us another chance to accommodate you. Sincerely

6/10 Okay

Jason

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No TV that worked
The room eas nice an cozy except the tv didnt work an we couldnt get it to work at all an if we wanted to have a tv that worked we had yo down grade instead of upgrade an the lady at the desk was no help
Stayed 1 night in Dec 2019
Response from Management on 14 Dec 2019
Dear guest, I apologize on behalf of our staff here at the Econolodge. I am sorry to hear that your television was not working. I have relayed this message to our maintenance technician upon your check out. I am sorry for the inconvenience. We hope you give us another chance to serve you in the future. Sincerely,

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a pleasant stay to say the least
Was awoken at 5am to police surrounding the property in full riot gear on a megaphone shouting for a room to come out with their hands up! Not a pleasant awakening. The heater/air conditioning unit was leaking a puddle of water all over the floor and there were mouse droppings in the bathroom.
Stayed 1 night in Dec 2019
Response from management on 14 Dec 2019
Dear guest, Thank your for reviewing our hotel. I apologize for the inconviences in your stay. Unfortunately there are some instances that are out of our hands. We assure the safety of our guests . We take preventative measures to make sure our property is rodent free and it has been. I have relayed any maintenance issues to that department. Thank you for your feedback to make sure we better the guest satisfaction. We hope you give us another chance to accommodate you in the near future. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
No towels in room when checked in. Just a hand towel. Had to go to the office to get towels.
Stayed 4 nights in Nov 2019
Response from Management on 14 Dec 2019
Dear guest, Thank you for reviewing our hotel. We have addressed any concerns with the housekeeping department. We apologize for any inconveniences but are glad that the front desk agent was able to correct this issue. Thank you

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from Management on 14 Dec 2019
Dear guest, Thank you for your review. We hope you give us another chance to provide excellent accommodations. Thank you

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff took a while. When I checked in, systems were down and I had to draw money from an atm for the deposit. $100 cash. And when I checked out, I went to get my deposit back, only $80 was given back so I had to stay a while for her to make all these phone calls. I eventually got my $100 back. But I felt it was just a bit of a mess.
Stayed 1 night in Nov 2019
Response from Management on 14 Dec 2019
Dear guest, Thank you for staying with us at Econolodge. We apologize at the time of your check in, our systems were down. Our front desk team did a wonderful job in managing manually. We hope you give us another chance to accommodate you in the near future. Thank you,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean snd spacious. The front desk girl was very nice. Will come again
Stayed 1 night in Nov 2019
Response from - Management on 12 Nov 2019
Dear Guest, Thank you for reviewing your stay with us at the Econolodge of Kent. We appreciate your feedback and are pleased to hear that your stay with us was great! We look forward to seeing you in the near future. Safe travels!

6/10 Okay

KingT., Bellevue

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Besides the fact that they charge $50 for early check-in fee the place is really old and kind of run-down like it needs a bad makeover it needs to be remodeled although the breakfast is awesome and makes it for a lot of it but unhappy overall
Stayed 1 night in Nov 2019
Response from - Management on 12 Nov 2019
Dear guest, Thank you for taking the time to review your stay with us at the Econolodge. We are happy the hear that you enjoyed our breakfast. We hope that you give us another chance to provide excellent accommodations. Thank you

6/10 Okay

Alan

Business traveller
Liked: Staff & service
Sleep in your car and brush your teeth at Denny’s
Large towels were soft enough to use but the washcloths were scratchy and exfoliating. After showering we used the bath mat to walk around on the floor (like a mop) and it was as dirty as if I used it to wash my car. Heater worked well and was quiet, which was good because the blanket was no better than a flannel sheet. The young lady behind the desk was very polite. Breakfast was inedible, the apples were bruised and unappealing which is sad since this is Washington and it is apple season, the coffee was lukewarm, can’t tell you how the waffles and cereal were because I went to Denny’s for breakfast. The parking lot was littered with trash including a razor blade. Definitely needs some maintenance on the exterior. The bathtub was rusty and had mold in the grout. The hair dryer did not work.
Stayed 1 night in Oct 2019
Response from - Management on 12 Nov 2019
Dear guest, On behalf of our entire team at Econolodge I would like to apologize. I have Spoken to our housekeeping and maintenance departments regarding your concerns. Your feedback is very valuable to us as we strive to make the guest experience as comfortable as possible. We hope that you give us another chance to provide excellent service. Thank you

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019
Response from - Management on 12 Nov 2019
Thank you for your review with us at the Econolodge of Kent. Your feedback truly matters to our team. We hope to see you in the near future.

2/10 Terrible

Fred

Disliked: Cleanliness, staff & service, property conditions & facilities
Keep driving.
Housekeeping shows up every few days. They empty the trash, pick up towels and place a partial set of towels on the desk. Don't vacuum. Don't wipe anything down and DON'T touch the bed. I stayed 5nights and the bed never got changed or made. I had to go to the lobby 3 times to get clean towels.
Stayed 4 nights in Oct 2019
Response from General Manager on 24 Oct 2019
Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Aman Bains

2/10 Terrible

Vance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jaded
They are jaded and treat u like u are a drug addict who has scammed them when they tell you you don't owe a late and then call u a liar
Stayed 2 nights in Oct 2019

4/10 Poor

Joe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The howard johnson jr.
To start, the service was great. The girl working was very nice. The room however, was not great, there was meth making equipment the previois renter had left behind, under the bed. Not exactly what we wanted a kid around. People were awake making noise all night.you could smell tje drugs in the air. The shower was hot that was nice overall not that great but we were all so tired we were happy to go straight to bed.
Stayed 1 night in Oct 2019
Response from - Management on 12 Nov 2019
Dear guest , Thank you fro your feedback, we truly appreciate it. We use this to better our staff and your experience with us. We hope that you choose us to be a part of your travels again in the near future. Thank You

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from - Management on 12 Nov 2019
Dear Guest, Thank you for taking the time to review our property. We appreciate your feedback and hope to accommodate you in the near future. Thank you

2/10 Terrible

Jacob, Houston, Tx

Business traveller
Disliked: Cleanliness, amenities
I didn’t like finding trash in my room, a remote that didn’t work, a tv with a color problem in the screen, or the uncountable stains in the bed linens. Very disappointed when I go to the continental breakfast to find 3 apples, a do-it-yourself waffle maker, and an apple and oh dispenser. Just say you don’t have breakfast. Or at least get some donuts so I don’t have to cook a waffle. Didn’t much care for the “housekeeping” man by himself with no cart or supplies attempting to barge in after I clearly said I didn’t want any service at that time. Oh, lastly, I had to have my keycard remade 3 times... basically requiring me to check in every day. I stayed for my whole reservation because I was alone and I have survived wilderness conditions in the past... if I had anyone with me at all, I would have requested a refund and left. I would not only not recommend staying here, I would advise staying ANYWHERE ELSE YOU CAN GO. It’s not worth the seemingly competitive price.
Stayed 4 nights in Sep 2019
Response from Aman Bains , General Manager on 24 Oct 2019
Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. The feedback you provided to make improvements to our housekeeping team to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again .

4/10 Poor

Enah, Kent,WA

Travelled with family
Disliked: Staff & service
The only thing I like about the hotel is the location. Close to where I needed to be especially the freeway. Staff needs to show good customer service like smiling and be more welcoming from the beginning til the end of stay. The $100 deposit shouldn't take up to 3 days to be refunded back because it was taken out at the time of check in? Why is that?
Stayed 2 nights in Sep 2019
Response from Management on 24 Oct 2019
Dear Guest, Thank you for staying with us at the Econolode of Kent. All deposits are pending until check out, when we release them from our system. It does take 5-8 business days depending upon your banking institution. All policies here are standard hotel prodcedures. We hope that you choose to stay with us again in the near future. Thank you, Aman Bains

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was waffles and juice. They did not clean the room for 9 days. They did offer clean towels 2 out of 9 days. We had to get towels 7 days. The backside of the motel is fenced in. Everyone had to park there cars in the front so they could keep an eye on them. We will never stay there again. I know now why there wanted to be paid when you check in plus a $100 dollars. The $100 was to keep you from leaving early ($100 was returned)
Stayed 9 nights in Sep 2019
Response from General Manager on 24 Oct 2019
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding houskeeping on your recent visit. I have shared your feedback with all departments to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. Kind regards, Aman Bain

4/10 Poor

Tas, Richland

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This place is two steps away from being a dope house.
Stayed 2 nights in Sep 2019
Response from - Management on 12 Nov 2019
Dear guest, Thank you for your feedback. We hope you travel with us again in the near future. Thank You

6/10 Okay

Kevin

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I stayed for 4 days , Day 1, I put don’t disturb sign so I don’t expect them to clean up my room . But day 2 , I take out the disturb sign so I expect them to clean up my room but when I came back from work , no one clean that up . Day 3 the same thing as day 2 , in the top of that the water at my sink doesn’t work . So for the next time when I’m visiting to Seattle, I won’t be back to that hotel .
Stayed 4 nights in Sep 2019
Response from - Management on 12 Nov 2019
Dear Guest, Thank you for reviewing your stay with us as your feedback is very valuable to our team. I apologize for the miscommunication in housekeeping and maintenance. I Have addressed all concerns with these departments so that this does not happen again. I hope you give us another chance to accommodate you in your travels. Thank you

2/10 Terrible

j

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Well where do i start, we arrived at the hotel, the little lady there was real nice. When we got to our door you could pretty much just push on the door and open it. 5 minutes into dropping our luggage we were told to shut up by the resident next door. Which we found out that they rent these by the week and month. We were also greeted by unsavory characters smoking something out of a glass pipe on the balcony above. When i went to the desk to ask for another room i was told not to worry about my neightbor as she was old and always complained. There was exposed wires in the suite where it looked like there was a light there before. The tv was basically a wall ornament that did not work. The internet did not work our entire stay. The bathroom was beyond discusting, there was cigarette burn everywhere on the tub and that area. We opened our window at night to realise there was no screen and anyone could of just poked our heads in. The next morning we came across what looks like a chop shop operations going on from a couple doors down. There was now 3 new vehicles being stripped apart in the back of the lot where our room was. Needless to say me and my gf did not feel safe at all and were on edge all night. Please see the pictures we have. This was not a good or safe experience and people renting throught you guys need to be aware that this place is really sketchy.
Stayed 1 night in Sep 2019
Response from General Manager on 24 Oct 2019
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. Allow me to apologize on behalf of our hotel for failing to meet your expectations. We have voiced your concerns to our front desk and maintenance departments to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with accommodations on your next visit to Kent. Kind regards, Aman Bains

2/10 Terrible

NickF, Kent Washington

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was disgusting. Towels were dirty. Ended up getting over charged by $176. I will never stay at an Econolodge ever again.
Stayed 2 nights in Sep 2019
Response from General Manager on 24 Oct 2019
Dear Guest, Thank you for staying with us here at the Econolodge of Kent. We apologize that your stay with us was not accommodating to your needs. I have addressed your concerns with our housekeeping department. As far as charges are concerned, Any authorizations will be released within 24hrs of your check out date or depending upon your banking institution. We hope to see you in the near future as a part of your travels. Thank you, Aman Bains

10/10 Excellent

Malachi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from management on 24 Sept 2019
Dear Guest, Thank you so much for taking the time to share your feedback with us.

2/10 Terrible

Adrru, Eugene

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing I have to say is that the toilet is new, despite having hair on the toilet seat. Fire alarm missing in room, non-smoking room smells like cigarettes, walls covered in yellow tar stains, weird stained box spring, overall dirty and dingy yet they want you to leave between a 50 and 100 dollar deposit to stay there. I spent 80 dollars to not be able to sleep here, I very much regret wasting my money. Especially since the cost to get to and from the airport would have made it the same if I had just stayed in the nicer hotels closer to the airport. I made a mistake please do not make my same mistake. Stay anywhere else.
Yellow stained walls
Missing fire alarm
Ripped bed skirt
Stayed 1 night in Sep 2019

4/10 Poor

Robert

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room felt dirty, the chairs had to be older than me and the TV didn’t work.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was gross. The bathroom tile grout was black. There is no carpet. The faucet is so hard to pull on and pull off I thought there was no water at first. The room stunk of stale cigarettes. The front staff seemed clueless about how to charge people. I saw several people with the same problem. Waiting to check in was awful since there was only one person working and 4 people waiting while she over charged the guy in front
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We ask for a non smoking room and the room smell like cigarettes. We ask them to switch us rooms but they told us they could not do anything about it.
Stayed 1 night in Aug 2019

2/10 Terrible

Maddy

Disliked: Cleanliness, staff & service, property conditions & facilities
The window was unlocked when we got there, there was a couple candy wrappers that were not thrown away by maids. Tv did not work and WiFi did not work as well. Light in bathroom did not work as well and bathtub was disgusting
Stayed 1 night in Aug 2019

4/10 Poor

WAI LIN

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from management on 24 Sept 2019
Dear Guest, Thank you so much for taking the time to share your feedback with us.

2/10 Terrible

Randy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude mgr, tries to change price, far from clean, !
Stayed 1 night in Aug 2019

2/10 Terrible

Warren

Business traveller
Disliked: Cleanliness, property conditions & facilities
When I arrived at 11:00 pm at night - Showed them my reservation - I went to my room, and it was not cleaned , the bed was a mess, there were towels in the shower, it had not been cleaned from the last guests that had stayed there -- Another guest also complained of the same thing in their room.
Stayed 1 night in Aug 2019

4/10 Poor

AW, Kent, WA

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for, I guess. I got a deal through Expedia, or so I thought. It was pretty bad. The bed was clean, so that's good. But you should be aware of some other things before booking this property. The carpets are old, stained and frayed around the edges. I did put a towel down on the chair before sitting in it. Fridge was missing a leg so it sat crooked in it's nook (however it did work). Which the air in the room didn't. They said they would stop by at 8pm. Maintenance came at 12:30pm the next day. But he told me he wasn't really maintenance-they wouldn't be on site for another couple of days. He couldn't get it to work either. The room was muggy and stagnant because it was difficult to open the window and even then you couldn't leave them open while sleeping because they open up to the sidewalk. Front desk said they had no other rooms available, but it was day two of my stay at 1pm, before others even checked in. I felt like it was a ploy, too much work to move rooms. They didn't even offer a fan for the room. I ended up buying my own. The pictures are not really representative of the room. Layout is correct, but sate of the room, was much different. Good luck.
Stayed 2 nights in Aug 2019
Response from General Manager on 24 Oct 2019
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding housekeeping issues on your recent visit. I have shared your feedback with the housekeeping department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Kent. Kind regards, Aman Bains

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like armpits had cigarette burns on remote control resembling fecal material soiled chairs and smelly carpet with toenail clippings and asbestos looking wall stuff falling from where the TV was mounted. I have pics. Disgusting!!!!
Stayed 1 night in Aug 2019
Response from General Manager on 24 Oct 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Aman Bains

2/10 Terrible

NotSoGood, Idaho

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
They change a $100 deposit to your credit cart when you check in, incase something is amiss when you check out. They will refund it after they check the room on checkout. They just said it is "our policy". No refund after almost 1 week. The bathtub was rusty and the faucets did not fully turn off after using them. Battery on door lock was low. Had to ask to be let into my room each time.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be condemned......
Where do I start, it took 20 minutes to check in the guest in front of me as the line behind me continued to build. I was told that a $100.00 deposit was required, the total value of the cheap damaged furniture in the room did not exceed $100.00! I was told that a cash deposit would be refunded in th A.M, only to find out that the ATM in the lobby was out of money. So now I must wait 3-5 days for a refund on my card. This horribly run-down hotel charged $157.00 per night. I had been paying $139.00 per night at the Larkspur Landing, just a couple miles up the road, where much finer accommodations were offered, and they requested a CC number for “incidentals”. Not a demand for an up-front deposit of $100.00. Unfortunately they were booked and I had to settle for your location, this was the first and the last time I will ever stay at your hotel, I’d rather sleep in my vehicle ......Brad H.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The building is old and run down. The room was clean. The bed was comfortable. The wifi was a joke. I was given a password that didnt work and the 2nd time I went to the office i was given a completely different password. The breakfast area was guarded like they thought they would be robbed. It was crap anyhow. The coffee tasted like they reused the coffee grounds from the previous day. I would not recommend.
Stayed 1 night in Aug 2019
Response from management on 24 Sept 2019
Dear Guest, We would like to apologize for any discomfort you experienced during your stay with us. . Our guests's overall satisfaction is our priority and we hope that you accept our apology and in the future you can give us the opportunity to provide a better stay. Thank you so much.

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Phone did not work, one lamp was broken and the bed was a little bit hard, very few outlets in the room were the few thing I did like. Everything else was ok
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I guess you get what you pay for. Filthy and our room stunk really bad. I would not suggest this hotel at all.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was okay, very basic. We had made our reservation at a nicer hotel but somehow Travelocity or Ramada didn’t honor our confirmed reservation. Travelocity was helpful in finding a new place but the accommodations weren’t as nice. It took two Uber rides and an hour on the phone. Not a great start for our trip.
Stayed 1 night in Aug 2019

6/10 Okay

Marek

Disliked: Cleanliness
Stayed 1 night in Jul 2019
Response from management on 24 Sept 2019
Dear Guest, Thank you so much for taking the time to share your feedback with us. we are thrilled that you enjoyed your stay.

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Customer Service was great and pool was nice. The renovated rooms were nice but the smell of cigarette smoke and other smokeables was so strong in the non -smoking unit we had. It was not worth the price we paid and to have everything smell dirty when we left was disgusting.
Stayed 1 night in Aug 2019

8/10 Good

Jordan

Liked: Staff & service
Ehh
The host was respectful and not the best side of town, but it was bearable.
Stayed 1 night in Jul 2019
Response from management on 24 Sept 2019
Dear Guest, Thank you so much for taking the time to share your feedback with us. we are thrilled that you enjoyed your stay.