Exterior

Reviews of Hilton Seattle

4 out of 5
Hilton Seattle
1301 6th Avenue, Seattle, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 386 out of 763 reviews" "
Rating 8 - Good. 201 out of 763 reviews" "
Rating 6 - Okay. 98 out of 763 reviews" "
Rating 4 - Poor. 42 out of 763 reviews" "
Rating 2 - Terrible. 36 out of 763 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 1 night in Mar 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Laz parking is attached to hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are beyond amazing, trained professionals
Stayed 1 night in Mar 2024

8/10 Good

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The coffee was AWFUL. Undrinkable. City known for coffee and a “nice” hotel. Also unimpressed with coffee mate, style cream. Unacceptable.
Stayed 1 night in Mar 2024

10/10 Excellent

iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our stay at hilton!
Stayed 1 night in Mar 2024

10/10 Excellent

NISCHAL

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Insha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Brook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, only thing I could be upset about is the bathroom door not wanting to stay closed
Stayed 1 night in Feb 2024

10/10 Excellent

morgan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 1 night in Feb 2024

8/10 Good

Chewelah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very pleasant stay....just what we needed for our time in downtown Seattle
Stayed 1 night in Jan 2024

6/10 Okay

Amanda

Business traveller
Liked: Cleanliness
Property was adequate; there was a lot of outside noise infiltration but the bed was comfortable. Check out time is 12, but front desk called at 10 to ask about my check out time, and I couldn’t use my room key in the elevator to get back to my room at 10 am. after my morning appointment. Overnight parking was not included and was an additional expense.
Stayed 1 night in Feb 2024

10/10 Excellent

RICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

francisco javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free parking
Stayed 3 nights in Feb 2024

10/10 Excellent

Chondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and great value! The staff was so lovely, too. Chuck, our doorman, gave us fantastic tips for dining in the area! We walked everywhere…so convenient.
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay easy walk to the theater.
Stayed 1 night in Dec 2023

10/10 Excellent

Savani

Travelled with partner
It was good
Stayed 1 night in Feb 2024

6/10 Okay

Nikhil

Travelled with family
Liked: Cleanliness
Very tiny rooms
Stayed 1 night in Jan 2024

10/10 Excellent

Kimiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Naoki, San Jose

Stayed 1 night in Jan 2024

10/10 Excellent

Joana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great views, friendly staff, and all around had everything we needed for our stay!
Stayed 1 night in Jan 2024

8/10 Good

Christine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The wait staff onsite was wonderful. All the staff were pleasant and nice to interact with. Good location to be able to walk places. They do need to have a few things fixed...the fan in bathroom wasn't working, the blow dryer was coming apart, not sure if I should use it, the bathroom door handle needed to be tightened, but overall the only thing lacking was a microwave in the room.
Stayed 3 nights in Jan 2024
Response from Heather- General Manager on 19 Jan 2024
Thank you for your feedback. We appreciate the thoughtful comments, both positive and negative and have passed them on to the staff for follow up. Regarding the bathroom fan, we do not have individual fans. All of the bathroom vents are connected, and the fan is actually on the roof. While this works, it is a different system than people are used to, so it appears there is not fan. Engineering will check this and the other items you mentioned just to make sure there is not a problem. Also, in case you visit again, I wanted you to know that we do have microwaves available upon request and we are happy to deliver one to your room.

6/10 Okay

Garrett

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Heather- General Manager on 19 Jan 2024
Thank you for the rating. We appreciate your business.

10/10 Excellent

Shamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for Nee Year’s Eve, loved that we could easily walk to surrounding restaurants, transportation and events.
Stayed 1 night in Dec 2023
Response from Heather- General Manager on 19 Jan 2024
We hope you had an amazing night! Happy 2024. Thanks for the rating.

10/10 Excellent

Sarah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my pup with me for the holidays and he was so welcomed!
Stayed 2 nights in Dec 2023
Response from Heather- General Manager on 19 Jan 2024
We love having fur family visit! Your pup is welcome any time. We hope you visit again.

10/10 Excellent

Will

Stayed 2 nights in Dec 2023
Response from Heather- General Manager on 19 Jan 2024
Thank you for the rating. So glad you enjoyed your stay.

10/10 Excellent

Leslie

Stayed 1 night in Dec 2023
Response from Heather- General Manager on 19 Jan 2024
Thanks for the rating. We are so glad you enjoyed your stay, Leslie. We hope you visit us again soon.

10/10 Excellent

Garth, bothell

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The area surrounding the hotel is kind of sketchy
Stayed 1 night in Dec 2023
Response from Heather- General Manager on 19 Jan 2024
Thanks for your feedback. We are so glad you enjoyed your stay. We are in downtown, which has the challenges you would expect, but we are always happy to recommend the best traveling routes near the hotel. We hope you visit again.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Friendly staff. Bathroom in my room 1905 could of been cleaned a little better. Tile in the shower the grout needs to be scrubbed better you can see stains in them. Found a pill underneath the sink area threw it away .Good thing I found it and not a kid. Obviously not much sweeping underneath there. Other than that good place to stay.
Stayed 3 nights in Dec 2023
Response from Heather- General Manager on 19 Jan 2024
Hi Jeff, we really appreciate the feedback. We have shared your comments with the Housekeeping team and are currently working on a hotel wide grout cleaning project. While we generally get very good comments about cleanliness, it is always great to know where we can improve. We hope you visit again.

6/10 Okay

Allison

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Heather- General Manager on 19 Jan 2024
Thank you for the rating. We hope you visit again.

2/10 Terrible

Zhenggeng

Stayed 2 nights in Dec 2023

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an overnight stay to take in dinner and a theater show, this was perfect - easy access, comfortable with friendly staff and very convenient to everything.
Stayed 1 night in Dec 2023
Response from Heather- General Manager on 19 Jan 2024
Thank you for the feedback. We love our theater crowd. We hope you visit again soon!

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone at the Front desk are very accommodating. Excellent customer service. Minor issues - broken baseboard and worn carpet by the bathroom.
Stayed 4 nights in Dec 2023
Response from Heather- General Manager on 19 Jan 2024
Thanks so much for your feedback, Jocelyn. We take it very seriously and have made a special emphasis this quarter on guest room carpet and baseboard maintenance.

10/10 Excellent

Min Jung

Stayed 3 nights in Dec 2023
Response from Heather- General Manager on 19 Jan 2024
Thank you for the rating, Min. we are so glad you enjoyed your stay with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mixed review Hilton
Pros: 1) restaurant was good for breakfast, 2) location was convenient, 3) room was comfortable, water pressure good. Cons: 1) heavily pressured at check-in to join rewards club; employee was being very deceptive/lying by saying I had to join to get free wifi which was blatantly false since it came free with the room-just be truthful, 2) hotel has zero parking for guests so have to use public parking garage ($49+tax/day) which fortunately had space for us; hated risk of showing up with luggage on vacation with it raining heavily then praying I could find a place to park. Hotels should have their own parking for guests thank-you very much.
Stayed 1 night in Dec 2023
Response from Heather- General Manager on 19 Jan 2024
Thank you for your feedback. Thoughtful comments like yours do help us know what we can do to be better. I want to apologize that you felt pressured to join rewards. To clarify, we do have free basic wifi for every guest, but our honors guests get high speed wifi access. Regarding parking, the price is 49/ night including tax, which is a very good rate in our area, although we realize it is a lot. We do not own the garage or control pricing, however, we do have an agreement with them that guarantees space for our guests, so do not worry about that issue in the future.

10/10 Excellent

Harlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heather- General Manager on 19 Jan 2024
Thank you for your feedback. We are so glad you enjoyed your stay! Please come see us again the next time you are in Seattle.

8/10 Good

terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$49.00 a day to park in that way too small garage with the way too small ramps and the non-working elevator was a joke!
Stayed 1 night in Dec 2023
Response from Heather- General Manager on 19 Jan 2024
Thank you for your feedback. We do not own or operate the garage, but I understand it is expensive. That is just the market rate in downtown Seattle. We are sorry about the elevator as well. We have problems occasionally and get them repaired immediately, but sometimes it takes a few days for parts, etc. We are so sorry for any inconvenience. We hope you visit again.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heather- General Manager on 19 Jan 2024
Thank you for your fedback. we hope you visit again.

6/10 Okay

Sukhdeep

Travelled with partner
Disliked: Cleanliness, staff & service
Service is slow
Stayed 1 night in Nov 2023
Response from Heather- General Manager on 19 Jan 2024
We are so sorry you felt the service was slow during your stay. We strive to accommodate every guest need n a timely way, but there are occasions with staffing issues, a sudden rush of guests, etc., where we fall short. I am so sorry that was your experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Will definitely stay again!
Stayed 1 night in Nov 2023
Response from Heather- General Manager on 19 Jan 2024
Thanks, Michael. We are thrilled to hear it. We look forward to welcoming you back.

4/10 Poor

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I literally chose this hotel because the listing stated "parking" under amenities. We arrived to find that "parking" was an adjacent public parkade that was $50USD for the night. Parking cost half as much as the room for the night!! Absurd and misleading to list an adjacent parkade as an amenity.
Stayed 1 night in Nov 2023
Response from Heather- General Manager on 19 Jan 2024
Hi Jonathan. Thanks for your feedback. I am sorry you were surrised about the parking. It is connected to the hotel, although it is owned and operated by a different company. we have an arrangement with them to accommodate our guests. We do clearly list the parking rice on all of the laces where you can make a reservation. I know it is expensive, but it is one of the more reasonably priced garages in the downtown core. I am glad you got a good price for your room, which happened this time of year, but room prices are never as low as the parking.

8/10 Good

Phillip

Stayed 2 nights in Nov 2023
Response from Heather- General Manager on 19 Jan 2024
Thank you for the rating, Phillip. We hope to see you again on your next trip to Seattle.

8/10 Good

Jessica

Stayed 2 nights in Nov 2023
Response from Heather- General Manager on 19 Jan 2024
Thank you for the rating. We are glad you enjoyed your stay.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access and close to the interstate
Stayed 4 nights in Nov 2023
Response from Heather- General Manager on 19 Jan 2024
Thanks for the feedback. we are so glad you enjoyed the location. We hope you visit again.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 4 nights in Nov 2023
Response from Heather- General Manager on 19 Jan 2024
Thank you for the rating. We hope you visit us again.

10/10 Excellent

Jorge Luis

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.
Stayed 3 nights in Nov 2023
Response from Heather- General Manager on 19 Jan 2024
Thank you for your feedback. We are so happy we are convenient for you. We hope you visit us again.

10/10 Excellent

Brittany

Stayed 2 nights in Nov 2023
Response from Heather- General Manager on 19 Jan 2024
Thank you for your business and your rating. We are glad you enjoyed your stay.

10/10 Excellent

Maria

Travelled with family
It’s amazing experience
Stayed 1 night in Nov 2023

6/10 Okay

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property is well situated for accessing downtown, Pike St Market, stadiums etc. There was good security so we felt safe. Staff was great and met our expectations. Our room was next to the ice machine which is not in its own room so unacceptably loud. Our refrigerator was also making horrible noises. So much that we had to unplug it to sleep. Our room was tired with popcorn ceilings, peeling paint and tobacco smoke smell in the bathroom. TV didn’t work most of our 3 night stay although to be fair, it may have been a larger cable blackout. Overall, an OK stay.
Stayed 3 nights in Nov 2023

4/10 Poor

leandra

Disliked: Staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Natalie

Travelled with partner
Liked: Staff & service, property conditions & facilities
We had a slight issue with the room at check in as the bathroom wasn’t cleaned…Jess, who also checked us in, took care of everything immediately and was more than kind and apologetic. The hotel was great and the restaurant has the loveliest people working every morning I was there.
Stayed 2 nights in Nov 2023